Did anyone else not get to see the game today because their season ticket has still not arrived? I emailed the club during the week and was told to turn up early today, and that they might have my season ticket "reprinted" for collection at the North Stand ticket office.
I had other commitments and couldn't get there early to beg for admission, so I never got in.
I don't think they've sent it out. I must have purchased well over a hundred tickets from the ticket office in the last few years, and the tickets never once failed to arrive.
I could always pretend I'm new, because the people buying their first season tickets are clearly getting preference over the scum - like me - who've supported the club for years.
Really disappointed.
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It was a great game you missed by the way you wimp.
The man has spent hundreds of pounds and not received what he has paid for.
He has every right to be aggrieved.
Are you Katrien Meire?
You seem to possess her insensitive arrogance.
odd post
#amateurhour
There was no common sense on show. No one going up the line so the tickets would be picked ready. No tickets/vouchers ready for each stand so the holder's seat could be used - its East Stand or miss a big part of the match was the only choice offered, and that only after the game had kicked off. No offer to post on the ticket, no we have to go pick it up. No option to collect after the game.
Frankly it was a mess, the whole thing's been a mess, and no word of apology from the club at any point. It's been the supporters who've had to inconvenience themselves to resolve it for the club, and that's nowhere near good enough when they took fans' money months ago.
I mean, it's not as if they couldn't have had these printed ages ago - there was I expecting an RFID card but it's just a bit of plastic with a barcode on, for crying out loud. Spin up Excel if you have to, but take ownership of the problem and make sure your loyal season ticket holders don't have to do it for you.
The silence from above is deafening
#clownshoes
The finance company are jointly and severally liable and they will charge back to the club - then they'll get the message. Simples.
So the club made perfectly adequate arrangements after they cocked up, you couldn't be bothered to engage with the club and utilise the new plans/arrangements offered but still blame the club?
Well done you've played a blinder.......
I thought certain parts of the East Stand were more full than per usual. Makes sense now.
Stop hiding behind the Royal Mail excuse Charlton and let's have a full and honest apology to the fans (not customers)who have been affected over the last week.
That's not to disguise the fact that the club have handled this very badly indeed...
Your comment makes you seem like a complete bell which you probably are.
My dad & I renewed our tickets and paid for them back in March. We are both one of the many still not to have recieved them, so I called the club in the week as requested, and were told that the tickets would be reprinted and could be collected at the North Stand ticket office. I got to the ground at 2.20 (would have been nearer 2 but for a long queue of traffic approaching the Blackwall Tunnel), and joined the hundreds of others in queuing for our season ticket reprints. After about 40mins of queuing, only half a dozen people had been served, with the queue still getting longer, and I could hear the game kicking off with 10 people still in front of me in the queue. There was only one steward present, who kept telling us that she didn't know why it was taking so long, and that there was nothing she could do.
Eventually, an older gentleman in a suit & club tie, came to those of us in the queue and said he had some tickets he could give us to get in, however only for the East stand. Despite our STs being in the lower West, we reluctantly agreed as didn't want to miss anymore of the game! So we eventually got in, our given seats were right at the end of the East stand near the away end (i.e. cheaper seats than the ones we've actually paid for). We missed the first 15min of the game (and there were a hundred or so people still waiting who didn't want to sit in the East!).
So despite paying for my renewal in March, ringing the club on Thurs to organise my reprint, and getting to the ground early, I still missed the first 15 mins of the new season and had to sit on the complete opposite side of the ground. Not good enough.
But then we're just the fans and we've got to understand the club will do things their own way, like it or lump it...
It took the intervention of two security officials for this to be done. I then stood at the top of the queue and shouted to everyone else that if they were picking up season tickets they were in the wrong queue and that no one at the club had the care or intelligence to inform them.
There were no signs whatsoever to advise of this .
That added to the bullshit they put out the other week of the lad getting his season ticket from Jacko and Henderson when in reality the lad (Lee) had still not received his by yesterday morning!
It really is a shambles.