Refunds for North Lower

Right I wasn't at the match so can't do anything myself but if you were affected by the huge erection on show feel free to cut and paste the letter of complaint below into an email. Would suggest you stick a read receipt on it.

You're welcome:



Dear Ms Anderson-Myers,

The Consumer Rights Act 2015 / The Consumer Protection from Unfair Trading Regulations 2008

I am writing to yourself as the most appropriate manager dealing with ticketing issues. If you are unable to resolve this issue yourself I would be grateful if you would pass this matter on to a more appropriate company officer/senior manager without undue delay.

I wish to raise a complaint and claim for reasonable compensation due to the club’s actions in erecting a large net with supporting stanchions covering the entire width of the North Stand for the recent match against Burnley. In doing so this considerably hindered my lines of site of the playing area and therefore my overall enjoyment of the match for which I paid a total of: £XX.XX for X tickets [or the pro rata cost for season ticket holders]

For your information the seat(s) in question are located at: [wherever] and I have retained proof of purchase [and my season ticket details will be recorded on your system].

The Consumer Rights Act 2015 sets out that reasonable care and skill must be used during the provision of any service to a consumer, including those related to spectator events such as attending a football match. The unannounced erection of a large net and supporting poles in front of the area in which I was sold a ticket affected my enjoyment of the match considerably and I therefore consider you to be in breach of contract. Accordingly I am requesting a partial refund of £X for this breach of contract, being a reasonable amount to compensate myself for the affect of the reduced sightlines of the playing area.

I would draw your attention also to the provisions of Regulation 6 of the Consumer Protection from Unfair Trading Regulations 2008. This places a statutory obligation on businesses to disclose material information to consumers which may affect their decision making process. Failure to provide such material information, in this case that the seat I had purchased was now to have a restricted view, is potentially a criminal matter as a misleading omission. I believe this to be relevant to my own situation in that the club was under a clear obligation to take reasonable steps to notify myself as a consumer of its plan to erect the netting and had I been so notified I would have been able to mitigate my losses by obtaining a refund, moving to a different part of the ground, etc.

Please contact me as soon as possible with your response and to make the appropriate redress requested, and no later than 14 days from the date of this email.

If I do not hear back from you in the timeframe set out above, I will consider taking further action with regard to this matter and reporting it to the relevant authorities, including but not limited to the Independent Football Ombudsman.

Your sincerely,

I've emailed and asked for a refund as it was not the experience I expected at all... The sole reason I went was to throw things on the pitch and the net prevented this.