Just wondered if the netting is mentioned in the £175 north lower season ticket seat offer for next season? If not, and it appears, then this could be deemed to be false advertising...
Just wondered if the netting is mentioned in the £175 north lower season ticket seat offer for next season? If not, and it appears, then this could be deemed to be false advertising...
next season they should lower a large projection screen and stick a decent film on
Right I wasn't at the match so can't do anything myself but if you were affected by the huge erection on show feel free to cut and paste the letter of complaint below into an email. Would suggest you stick a read receipt on it.
You're welcome:
Dear Ms Anderson-Myers,
The Consumer Rights Act 2015 / The Consumer Protection from Unfair Trading Regulations 2008
I am writing to yourself as the most appropriate manager dealing with ticketing issues. If you are unable to resolve this issue yourself I would be grateful if you would pass this matter on to a more appropriate company officer/senior manager without undue delay.
I wish to raise a complaint and claim for reasonable compensation due to the club’s actions in erecting a large net with supporting stanchions covering the entire width of the North Stand for the recent match against Burnley. In doing so this considerably hindered my lines of site of the playing area and therefore my overall enjoyment of the match for which I paid a total of: £XX.XX for X tickets [or the pro rata cost for season ticket holders]
For your information the seat(s) in question are located at: [wherever] and I have retained proof of purchase [and my season ticket details will be recorded on your system].
The Consumer Rights Act 2015 sets out that reasonable care and skill must be used during the provision of any service to a consumer, including those related to spectator events such as attending a football match. The unannounced erection of a large net and supporting poles in front of the area in which I was sold a ticket affected my enjoyment of the match considerably and I therefore consider you to be in breach of contract. Accordingly I am requesting a partial refund of £X for this breach of contract, being a reasonable amount to compensate myself for the affect of the reduced sightlines of the playing area.
I would draw your attention also to the provisions of Regulation 6 of the Consumer Protection from Unfair Trading Regulations 2008. This places a statutory obligation on businesses to disclose material information to consumers which may affect their decision making process. Failure to provide such material information, in this case that the seat I had purchased was now to have a restricted view, is potentially a criminal matter as a misleading omission. I believe this to be relevant to my own situation in that the club was under a clear obligation to take reasonable steps to notify myself as a consumer of its plan to erect the netting and had I been so notified I would have been able to mitigate my losses by obtaining a refund, moving to a different part of the ground, etc.
Please contact me as soon as possible with your response and to make the appropriate redress requested, and no later than 14 days from the date of this email.
If I do not hear back from you in the timeframe set out above, I will consider taking further action with regard to this matter and reporting it to the relevant authorities, including but not limited to the Independent Football Ombudsman.
Right I wasn't at the match so can't do anything myself but if you were affected by the huge erection on show feel free to cut and paste the letter of complaint below into an email.
Yeah, sorry about that guys.... there is a time and a place.
Right I wasn't at the match so can't do anything myself but if you were affected by the huge erection on show feel free to cut and paste the letter of complaint below into an email.
Yeah, sorry about that guys.... there is a time and a place.
They probably just assumed it was a couple of stress balls or something down there...
Jesus. Read the last line of that woman's email. The double 'please', the 'you' instead of 'your', no full stop.
Professional outfit.
She's not too sharp. I wrote complaining that my mother had turned up to a closed ticket office (now two days a week!) and Mandy wrote back apologising for the inconvenience to my wife!!
Please try to work variations of the phrase "massive erection" or "stiff pole" into each of your complaints.
e.g. As impressive as the Valley is, upon taking my seat in the North Lower I was surprised as anyone to be confronted with a massive erection right in my face. e.g. It was hard to concentrate on the football with five stiff black poles right in front of my nose.
Anyone with a restricted view who paid for their matchday or season ticket with a credit card, you should claim the cost of yesterday's gaime from your credit card provider.
Only season ticket holders have that option I'm afraid. £100+ cash price or above for any Section 75 Consumer Credit Act claim.
That said many banks, credit card companies will these assist consumers who've been ripped off as a customer service issue.
Please try to work variations of the phrase "massive erection" or "stiff pole" into each of your complaints.
e.g. As impressive as the Valley is, upon taking my seat in the North Lower I was surprised as anyone to be confronted with a massive erection right in my face. e.g. It was hard to concentrate on the football with five stiff black poles right in front of my nose.
They obscured my views of Fanni and made it difficult whenever Rod pushed into the box.
All I really wanted was someone to pull them off and I noted at the end of the game a number of supporters got hold of these hard shafts and gave them a good tugging but they would not come.
Please try to work variations of the phrase "massive erection" or "stiff pole" into each of your complaints.
e.g. As impressive as the Valley is, upon taking my seat in the North Lower I was surprised as anyone to be confronted with a massive erection right in my face. e.g. It was hard to concentrate on the football with five stiff black poles right in front of my nose.
They obscured my views of Fanni and made it difficult whenever Rod pushed into the box.
All I really wanted was someone to pull them off and I noted at the end of the game a number of supporters got hold of these hard shafts and gave them a good tugging but they would not come.
Sorry that is the most puerile thing I have ever written - unless, you include drawing a giant cock on your mate's front room wall when he asked you to help with the decorating before his wife got home, as writing
so, did the stewards offer anyone the chance to move?
Key phrase is "deemed as restricted". Surely a net in the way is restricted, but a bit odd if left to a steward to decide, especially if he is busy hitting someone.
I've emailed and asked for a refund as it was not the experience I expected at all... The sole reason I went was to throw things on the pitch and the net prevented this.
Well then we should all get a refund as the only reason I turned up in west lower was to watch the covered end throw stuff on.
And to join in. Had to eat 4 easy peel oranges rather than chuck them on (bit cowardly I know but when you are the only one in the stand throwing stuff it's a bit obvious.)
So all stewards were told to offer an alternative location for those effected Mandy? With that in mind, could you let us know how we could have found out that info?
Well then we should all get a refund as the only reason I turned up in west lower was to watch the covered end throw stuff on.
And to join in. Had to eat 4 easy peel oranges rather than chuck them on (bit cowardly I know but when you are the only one in the stand throwing stuff it's a bit obvious.)
So to some extent they succeeded.
Your Vitamin C levels must be soaring though.. every cloud and all that...
What about fans in the front sections of the west lower who has their view obscured by stewards giving stewards instructions. Most of which looked like they had just arrived on planet earth as they originally faced the pitch. Couldn't see a thing for the last 30 mins. The wheelchair fans in front of me saw nothing of the game - a carer asked the supervisor to ask his team to crouch down or move and he looked at her and just walked off.
Jesus. Read the last line of that woman's email. The double 'please', the 'you' instead of 'your', no full stop.
Professional outfit.
She's not too sharp. I wrote complaining that my mother had turned up to a closed ticket office (now two days a week!) and Mandy wrote back apologising for the inconvenience to my wife!!
I'd say she got it spot on. With the ticket office closed, your Mum came home that much earlier, which is an inconvenience to your wife.
Please try to work variations of the phrase "massive erection" or "stiff pole" into each of your complaints.
e.g. As impressive as the Valley is, upon taking my seat in the North Lower I was surprised as anyone to be confronted with a massive erection right in my face. e.g. It was hard to concentrate on the football with five stiff black poles right in front of my nose.
I only saw one stiff pole, and I think the stewards were ejaculating him from the ground.
What about fans in the front sections of the west lower who has their view obscured by stewards giving stewards instructions. Most of which looked like they had just arrived on planet earth as they originally faced the pitch. Couldn't see a thing for the last 30 mins. The wheelchair fans in front of me saw nothing of the game - a carer asked the supervisor to ask his team to crouch down or move and he looked at her and just walked off.
What about fans in the front sections of the west lower who has their view obscured by stewards giving stewards instructions. Most of which looked like they had just arrived on planet earth as they originally faced the pitch. Couldn't see a thing for the last 30 mins. The wheelchair fans in front of me saw nothing of the game - a carer asked the supervisor to ask his team to crouch down or move and he looked at her and just walked off.
Spot on, the stewards could not care less they were in the way of the wheelchair users.
I sent Mick Everett a picture of this, no response
Comments
You're welcome:
Dear Ms Anderson-Myers,
The Consumer Rights Act 2015 / The Consumer Protection from Unfair Trading Regulations 2008
I am writing to yourself as the most appropriate manager dealing with ticketing issues. If you are unable to resolve this issue yourself I would be grateful if you would pass this matter on to a more appropriate company officer/senior manager without undue delay.
I wish to raise a complaint and claim for reasonable compensation due to the club’s actions in erecting a large net with supporting stanchions covering the entire width of the North Stand for the recent match against Burnley. In doing so this considerably hindered my lines of site of the playing area and therefore my overall enjoyment of the match for which I paid a total of: £XX.XX for X tickets [or the pro rata cost for season ticket holders]
For your information the seat(s) in question are located at: [wherever] and I have retained proof of purchase [and my season ticket details will be recorded on your system].
The Consumer Rights Act 2015 sets out that reasonable care and skill must be used during the provision of any service to a consumer, including those related to spectator events such as attending a football match. The unannounced erection of a large net and supporting poles in front of the area in which I was sold a ticket affected my enjoyment of the match considerably and I therefore consider you to be in breach of contract. Accordingly I am requesting a partial refund of £X for this breach of contract, being a reasonable amount to compensate myself for the affect of the reduced sightlines of the playing area.
I would draw your attention also to the provisions of Regulation 6 of the Consumer Protection from Unfair Trading Regulations 2008. This places a statutory obligation on businesses to disclose material information to consumers which may affect their decision making process. Failure to provide such material information, in this case that the seat I had purchased was now to have a restricted view, is potentially a criminal matter as a misleading omission. I believe this to be relevant to my own situation in that the club was under a clear obligation to take reasonable steps to notify myself as a consumer of its plan to erect the netting and had I been so notified I would have been able to mitigate my losses by obtaining a refund, moving to a different part of the ground, etc.
Please contact me as soon as possible with your response and to make the appropriate redress requested, and no later than 14 days from the date of this email.
If I do not hear back from you in the timeframe set out above, I will consider taking further action with regard to this matter and reporting it to the relevant authorities, including but not limited to the Independent Football Ombudsman.
Your sincerely,
Professional outfit.
e.g. As impressive as the Valley is, upon taking my seat in the North Lower I was surprised as anyone to be confronted with a massive erection right in my face.
e.g. It was hard to concentrate on the football with five stiff black poles right in front of my nose.
That said many banks, credit card companies will these assist consumers who've been ripped off as a customer service issue.
They obscured my views of Fanni and made it difficult whenever Rod pushed into the box.
All I really wanted was someone to pull them off and I noted at the end of the game a number of supporters got hold of these hard shafts and gave them a good tugging but they would not come.
Sorry that is the most puerile thing I have ever written - unless, you include drawing a giant cock on your mate's front room wall when he asked you to help with the decorating before his wife got home, as writing
Either way I apologise.
And to join in. Had to eat 4 easy peel oranges rather than chuck them on (bit cowardly I know but when you are the only one in the stand throwing stuff it's a bit obvious.)
So to some extent they succeeded.
That means lots of refunds Mandy.
I sent Mick Everett a picture of this, no response