Refunds for North Lower
Comments
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Comps cost the club nothing. In fact, they would be expecting to make money on the deal as a proportion of those accepting the offer may buy a pie/pint/programme.
If a person had purchased a single ticket for the Burnley game and they accept the offer for a free ticket to a game next season, they could have been considered to have received a like-for-like replacement and de facto financial compensation.
As a season ticket ticket holder, I paid to watch the Burnley game (with unrestricted view!) and I have already paid to watch the first game of next season. The free ticket can therefore only be used by a third party not involved in my dispute with Charlton. I am receiving no compensation, financial or otherwise. I will be rejecting the offer and requesting a partial refund in respect of the Burnley game.
Of course, this is entirely hypothetical. Despite having sent the (ex)ticket manager an email complaining almost three weeks ago the club continue to ignore me, they haven't even bothered to send me their offer!
Twats5 -
This.HandG said:Cue finding as many faults as possible in the wording of the email......
In all seriousness, that's a decent response from the club and a sensible way of potentially increasing the attendance for the first game.1 -
The stuffed toy dog. That was very dangerousChizz said:
What were the "dangerous objects" that were thrown, which caused the net to be put up? It can't have been the beach balls or stress balls, as they couldn't possibly be regarded as dangerous; and it couldn't have been flares, because - as we saw - the netting had zero effect on the flares being thrown.Curb_It said:Just received and I didn't complain.
We are writing to you as our records show that you purchased a ticket in the North Stand or Quadrants for Charlton Athletic’s home game against Burnley on Saturday 7th May and attended the match.
We have received a number of complaints from fans saying they had a restricted view of the game because of netting that was erected in front of the Lower North Stand. The Club does not consider that the netting restricted the view and if fans were not happy they were offered a chance to move seats.
However, we apologise if you felt that your view was restricted. These steps were taken as a precautionary measure in response to anticipated disruption and due to the dangerous objects thrown by individuals from the Lower North Stand at previous games.
While we were not breaking any regulations, as a gesture of good will, we are offering all fans who attended in the North Stand or Quadrants for the Burnley game, a complimentary matchday ticket to the first league game at The Valley for the 2016/17 season. This ticket will be allocated as close as possible to the ticket that you purchased for the Burnley game.
Should you not be able to make that game, the ticket can be redeemed for any league game before the end of September.
Should you have already purchased a season ticket, the matchday ticket would be transferable so you could take a friend or family member to the game with you.
For further assistance in claiming the ticket, please send a copy of the ticket, season ticket or online purchase to the below address along with your name and contact details.
Address: Charlton Athletic Ticket Office/Burnley game, The Valley, Floyd Road, London, SE7 8BL
Many Thanks,
Charlton Athletic
So, what have I missed?
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It's a decent enough response but they did not offer alternative seating inside the ground, but then this regime and lies go hand in hand.1
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Keep up the pressure on them , guys and gals.
Don't accept their "offer" without a fight !
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More lies. I don't know a single person who was offered a move away from a seat affected by the netting.
If the netting wasn't considered a problem why are they now trying placate people that complained about it?3 -
Very strange that these messages come out the day after the complaints go into the FA.3
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The "We didn't do anything wrong but..." tone of it is irksome.
If CARD are planning something for the first game of the season I'll claim my freebie.1 -
Can we not have a free cinema ticket instead?3
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'We have received a number of complaints from fans saying they had a restricted view of the game because of netting that was erected in front of the Lower North Stand. The Club does not consider that the netting restricted the view and if fans were not happy they were offered a chance to move seats.
However, we apologise if you felt that your view was restricted. These steps were taken as a precautionary measure in response to anticipated disruption and due to the dangerous objects thrown by individuals from the Lower North Stand at previous games'.
I just read the whole thing again. Lies and rewriting of history. Pretty sure the club did not give anyone the opportunity to move and the emphasis of dangerous objects thrown for a couple of flares when the nets would not prevent that. The nets were put up to prevent small inoffensive objects thrown onto the pitch.
It reads as a statement has little to do with supporters but is a paper exercise for future justification / mitigation of the clubs actions with the FA.4 -
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This is not a justifiable action to disrupt your view of the game. They are passing the buck, and not dealing with their 'anticipated' problem satisfactorily.vff said:'We have received a number of complaints from fans saying they had a restricted view of the game because of netting that was erected in front of the Lower North Stand. The Club does not consider that the netting restricted the view and if fans were not happy they were offered a chance to move seats.
However, we apologise if you felt that your view was restricted. These steps were taken as a precautionary measure in response to anticipated disruption and due to the dangerous objects thrown by individuals from the Lower North Stand at previous games'.
I just read the whole thing again. Lies and rewriting of history. Pretty sure the club did not give anyone the opportunity to move and the emphasis of dangerous objects thrown for a couple of flares when the nets would not prevent that. The nets were put up to prevent small inoffensive objects thrown onto the pitch.
It reads as a statement has little to do with supporters but is a paper exercise for future justification / mitigation of the clubs actions with the FA.
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I wonder if they are correct in stating that they breached no regulations. Is there not something in legislation (Sale of Goods Act?) about changing terms post sale?1
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This. Plus the barefaced lie about being offered alternative seats.BartleyPark said:The "We didn't do anything wrong but..." tone of it is irksome.
They lie so much now it's just accepted.
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Did anyone bother to keep their ticket?0
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I think it's a good response by the club with flexible conditions of how to use the free ticket. For whatever reason they accept they need to compensate and are doing so.
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I agree. They can't do much else and at any normal club it would be viewed as a good move.suzisausage said:I think it's a good response by the club with flexible conditions of how to use the free ticket. For whatever reason they accept they need to compensate and are doing so.
They think they are being smart by offering tickets they can't sell though. They haven't thought it through though. The tickets can be given to boycotting protestors.
The "you could have moved if you'd asked" is disingenuous as no one knew to ask. It was never tested on the day as the club hadn't told people it was an option at the time.
I doubt very much that it was the case that stewards were briefed to let people move but can't be sure.2 -
I was in the North Stand Upper for the Burnley game and have been offered a comp ticket via the club email.
Does this now mean that they will need to compensate everyone who was in the North Stand with a comp ticket as well.1 -
I was sitting on the sofa on the day and got ejected earlier than I wished by some disgruntled supporters. What recompense/tickets/sofa invitation can I expect from CAFC for the first Charlton game next year?9
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Was North Upper and got that email. I have advised I am not in the habit of retaining old tickets and not sure why I would need to return anything to them, when, as a season ticket holder last season I should be on their records.3
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Personally I think this is brilliant. Having been an ST holder for many years, but now having decided not to give the regime any more of my money, I wasn't planning to attend the first game of the season. Now I can. Now, where did I put those beachballs?6
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Take the freebie, use it to protest
#firstgameabandoned6 -
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A free ticket for all those sitting in the area that were throwing dangerous things onto the pitch. Good thinking guys. Are you sure you have thought this through?
Some may take the view that you are deliberately enticing trouble? Criminal in my opinion.0 -
Any complimentary tickets for those whose view was ruined by the Liar flag? And I'm sure some of the filling from the sofa got in my throat.3
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Mine ended up on the pitch!Baldybonce said:Did anyone bother to keep their ticket?
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This.Henry Irving said:Take the freebie, use it to protest
#firstgameabandoned0 -
One thing though. I purchased 4 match tickets for myself and 3 friends for the game. Yet have only been offered one complementary ticket. How does that in any way equate?0
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Also thiscantersaddick said:
This.Henry Irving said:Take the freebie, use it to protest
#firstgameabandoned
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