Whenever I get my compensation I'm planning on getting trains all the way from London to Bodo, with a few nights stop in each city. Here to Brussels, then onto Hamburg (via Cologne), from there to Copenhagen, to Gothenburg, onto Oslo then Trondheim and Bodo. Plan is to then fly up to Tromso and possibly to Svalbard. Should get some decent Northern Lights action if the weather is perfect.
Whenever I get my compensation I'm planning on getting trains all the way from London to Bodo, with a few nights stop in each city. Here to Brussels, then onto Hamburg (via Cologne), from there to Copenhagen, to Gothenburg, onto Oslo then Trondheim and Bodo. Plan is to then fly up to Tromso and possibly to Svalbard. Should get some decent Northern Lights action if the weather is perfect.
Whenever I get my compensation I'm planning on getting trains all the way from London to Bodo, with a few nights stop in each city. Here to Brussels, then onto Hamburg (via Cologne), from there to Copenhagen, to Gothenburg, onto Oslo then Trondheim and Bodo. Plan is to then fly up to Tromso and possibly to Svalbard. Should get some decent Northern Lights action if the weather is perfect.
Just ( literally) arrived home from a week in Tenerife.
Weather pretty good , no rain, just a relaxing time.
Until we were due to fly home yesterday.....
Plane partly filled, in the queue to embark ...then saw those already boarding , returning back into the Departure Lounge. WTF !!!!
NO info whatsoever - silence from all concerned until a barely audible message was passed around indicating the flight had been cancelled, we needed to take the bus back to Arrivals , go through Passport Control as if we had just arrived & then collect our luggage ..what !!!
Long queue from newly arrived holiday makers at PC of course & it didn't get any better.
We then had to walk the whole length of the Terminal back to Departures/Bag Drop where a telephone number for Easyjet Customer Services in the UK was issued - that's it. No further assistance/info whatsoever from staff.
Cut a long story short but eventually we were given 2 seats on the 14.45 departure today at no cost - bl**dy well think so ! Then had to find somewhere to stay overnight....again, no help given at all. We decided to take a cab ( queue about a mile long) to our recently vacated apartment at Royal Tenerife Country Club as we knew it was clearly not busy there. Bad idea. No room at THAT Inn but one at their sister resort not too far away. Another taxi & the end in sight.
Arrived at the airport around lunchtime today clutching our precious Boarding Cards received via email & met up with quite a few fellow passengers who had spent the previous evening in varying circumstances and some who had also contacted EJ's Customer Services but with conflicting information received. One family were told there had to pay for the new flights & then should reclaim the cost, another stating that they were advised no compensation would be available for the cancellation as it was due to high winds on the plane's approach to Tenerife earlier that day ie a force majeure ! Yeah right ! What an unholy mess !
Eventually, after a 30 minute delay when frayed nerves were at breaking point ( "We have a football match to go to in 24 hours time !") we boarded out homeward plane. A straightforward flight.....
....apart from the fact that around a third of the passengers on board were young Spanish school children off for a week in London ! Remember when Kids for a Quid matches at The Valley used to be called Budgie Day due to the shrieking etc that ensued throughout the afternoon ? Well, 4 hours of that noise from every direction just about capped off a "perfect" day.
Sadly, we've made the decision that we'll be sticking with the UK in future. We are not IT knowledgeable enough to deal with the "Apps" etc which others were able to turn to to help them sort the issue yesterday, added to the resilience we no longer have in our lockers to cope with such circumstances. Other younger passengers were helpful but we felt somewhat alone at times & as if no-one really cared( poor old souls!) Tears were shed & hair was pulled on occasions and I'd run out of my "happy pills" - not good - just ask Mr F ! Hopefully our equilibrium will be fully restored after a decent night's sleep but there'll be a load of pressure from us on our lads to perform successfully come 3pm !
Oh, and if you run into Mr F tomorrow, don't mention his black eye .
Just ( literally) arrived home from a week in Tenerife.
Weather pretty good , no rain, just a relaxing time.
Until we were due to fly home yesterday.....
Plane partly filled, in the queue to embark ...then saw those already boarding , returning back into the Departure Lounge. WTF !!!!
NO info whatsoever - silence from all concerned until a barely audible message was passed around indicating the flight had been cancelled, we needed to take the bus back to Arrivals , go through Passport Control as if we had just arrived & then collect our luggage ..what !!!
Long queue from newly arrived holiday makers at PC of course & it didn't get any better.
We then had to walk the whole length of the Terminal back to Departures/Bag Drop where a telephone number for Easyjet Customer Services in the UK was issued - that's it. No further assistance/info whatsoever from staff.
Cut a long story short but eventually we were given 2 seats on the 14.45 departure today at no cost - bl**dy well think so ! Then had to find somewhere to stay overnight....again, no help given at all. We decided to take a cab ( queue about a mile long) to our recently vacated apartment at Royal Tenerife Country Club as we knew it was clearly not busy there. Bad idea. No room at THAT Inn but one at their sister resort not too far away. Another taxi & the end in sight.
Arrived at the airport around lunchtime today clutching our precious Boarding Cards received via email & met up with quite a few fellow passengers who had spent the previous evening in varying circumstances and some who had also contacted EJ's Customer Services but with conflicting information received. One family were told there had to pay for the new flights & then should reclaim the cost, another stating that they were advised no compensation would be available for the cancellation as it was due to high winds on the plane's approach to Tenerife earlier that day ie a force majeure ! Yeah right ! What an unholy mess !
Eventually, after a 30 minute delay when frayed nerves were at breaking point ( "We have a football match to go to in 24 hours time !") we boarded out homeward plane. A straightforward flight.....
....apart from the fact that around a third of the passengers on board were young Spanish school children off for a week in London ! Remember when Kids for a Quid matches at The Valley used to be called Budgie Day due to the shrieking etc that ensued throughout the afternoon ? Well, 4 hours of that noise from every direction just about capped off a "perfect" day.
Sadly, we've made the decision that we'll be sticking with the UK in future. We are not IT knowledgeable enough to deal with the "Apps" etc which others were able to turn to to help them sort the issue yesterday, added to the resilience we no longer have in our lockers to cope with such circumstances. Other younger passengers were helpful but we felt somewhat alone at times & as if no-one really cared( poor old souls!) Tears were shed & hair was pulled on occasions and I'd run out of my "happy pills" - not good - just ask Mr F ! Hopefully our equilibrium will be fully restored after a decent night's sleep but there'll be a load of pressure from us on our lads to perform successfully come 3pm !
Oh, and if you run into Mr F tomorrow, don't mention his black eye .
Sorry to hear of your troubles Fanny. Flying isn’t fun. Hence why we love cruises from Southampton. Pitch up in your car, remove your luggage, someone parks the car, next time you see your luggage is in your cabin, easy check in, within half hour or so you are on board sipping a G&T. Easy peasy.
Comments
Weather pretty good , no rain, just a relaxing time.
Until we were due to fly home yesterday.....
Plane partly filled, in the queue to embark ...then saw those already boarding , returning back into the Departure Lounge. WTF !!!!
NO info whatsoever - silence from all concerned until a barely audible message was passed around indicating the flight had been cancelled, we needed to take the bus back to Arrivals , go through Passport Control as if we had just arrived & then collect our luggage ..what !!!
Long queue from newly arrived holiday makers at PC of course & it didn't get any better.
We then had to walk the whole length of the Terminal back to Departures/Bag Drop where a telephone number for Easyjet Customer Services in the UK was issued - that's it. No further assistance/info whatsoever from staff.
Cut a long story short but eventually we were given 2 seats on the 14.45 departure today at no cost - bl**dy well think so ! Then had to find somewhere to stay overnight....again, no help given at all. We decided to take a cab ( queue about a mile long) to our recently vacated apartment at Royal Tenerife Country Club as we knew it was clearly not busy there. Bad idea. No room at THAT Inn but one at their sister resort not too far away. Another taxi & the end in sight.
Arrived at the airport around lunchtime today clutching our precious Boarding Cards received via email & met up with quite a few fellow passengers who had spent the previous evening in varying circumstances and some who had also contacted EJ's Customer Services but with conflicting information received. One family were told there had to pay for the new flights & then should reclaim the cost, another stating that they were advised no compensation would be available for the cancellation as it was due to high winds on the plane's approach to Tenerife earlier that day ie a force majeure ! Yeah right ! What an unholy mess !
Eventually, after a 30 minute delay when frayed nerves were at breaking point ( "We have a football match to go to in 24 hours time !") we boarded out homeward plane. A straightforward flight.....
....apart from the fact that around a third of the passengers on board were young Spanish school children off for a week in London ! Remember when Kids for a Quid matches at The Valley used to be called Budgie Day due to the shrieking etc that ensued throughout the afternoon ? Well, 4 hours of that noise from every direction just about capped off a "perfect" day.
Sadly, we've made the decision that we'll be sticking with the UK in future. We are not IT knowledgeable enough to deal with the "Apps" etc which others were able to turn to to help them sort the issue yesterday, added to the resilience we no longer have in our lockers to cope with such circumstances. Other younger passengers were helpful but we felt somewhat alone at times & as if no-one really cared( poor old souls!) Tears were shed & hair was pulled on occasions and I'd run out of my "happy pills" - not good - just ask Mr F ! Hopefully our equilibrium will be fully restored after a decent night's sleep but there'll be a load of pressure from us on our lads to perform successfully come 3pm !
Oh, and if you run into Mr F tomorrow, don't mention his black eye .
https://www.caa.co.uk/passengers-and-public/resolving-travel-problems/delays-and-cancellations/delays/#
Appears there is a distinction between compensation and reimbursing your extra costs for the delay.
When my old head is a tad straighter, we'll get family to help with what's what.