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Buy tickets at the ground? Club backtracks on £2.50 admin charge, retains £3 <2hrs pre-KO charge

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Comments

  • edited July 2016
    sam3110 said:

    Haha if they increase the base price of the ticket and everyone has an aneurysm, or they slap on a surcharge for booking/on the day tickets and everyone has an aneurysm. They could do absolutely nothing different to last season, and everyone would have an aneurysm.
    Thought everyone is boycotting anyway, so what's the issue?

    The issue is getting away tickets.
  • Roland can sod off
  • msomerton said:

    As far as the ticketing website is concerned it is Sh***. I have been unable to buy tickets on the website for more than 18months. When I try too it does not recognise me. When I try to register on the site it says I already exist, and the club have done nothing to help me. That is how much they think of customers, they are the Gerald Ratners of football clubs.

    Gerald Ratner's 'crime' was to tell the truth and say the silver plated tray his company was selling its customers was crap. Correct me if I'm wrong but I don't believe the boss at Charlton has said the product they sold its customers was crap.
  • Dansk_Red said:

    But it is not fit for purpose.

    Clicked the link in the Bury article that said 'buy tickets here', takes me to a page to buy home tickets for pre-season games. No away section in site. Useless.
  • edited July 2016

    msomerton said:

    As far as the ticketing website is concerned it is Sh***. I have been unable to buy tickets on the website for more than 18months. When I try too it does not recognise me. When I try to register on the site it says I already exist, and the club have done nothing to help me. That is how much they think of customers, they are the Gerald Ratners of football clubs.

    Gerald Ratner's 'crime' was to tell the truth and say the silver plated tray his company was selling its customers was crap. Correct me if I'm wrong but I don't believe the boss at Charlton has said the product they sold its customers was crap.
    He doesn't have to his actions speak louder than words and even a blind man can see it is! Still there's none so blind as those who will not see. Did I miss your response to Grapevine's excellent post on this regime being worse than previous ones?
  • Essex_Al said:

    Why haven't we got a thread slagging off Kent CCC ? They charge £8 more on the gate, than if you buy before 5pm the day before the game.

    The world has changed I'm afraid, & we all need to keep up.

    http://www.kentcricket.co.uk/ticketing-shop/tickets

    Ha, ha very good CE, but lets not let anything get in the way of a good old moan at the regime eh!

    Maybe its the club's way of getting back at the protesting fans that are not renewing!

    And it's really easy to make light of the difficulties this will create for others.

    I very often these days decide on the morning of the match whether I can go or if someone is coming with me. I don't live far from The Valley so I generally roll down there at about 10:30 and get my tickets. If I'm right that the match that day will be taken offline it means I have to know the day before. What on earth has made the club decide to

    For those arguing this is in some way illegal are wrong. The club have the right to do this. They are arseholes but well within consumer law.

    Likewise I as a customer have the right to say "up yours" with your policy. They want my business ? Then make it as easy for me as possible to spend my money not as difficult as possible.

    These people are raving lunatics.

    My understanding is online sales will be available until 1pm on a matchday.
  • For anyone interested, the next FF meeting is 18th July.

    As you know, I shall not be attending & have sent my apologies....

    However, I'm sure that @rikofold or Ian Wallis would be prepared to pose questions/read a statement on fans' behalf so something to consider.

    So much for a light at the end of a long, dark tunnel.

    It's fast becoming a mere pinprick.....with the emphasis on the prick.

    I wonder how many fans will be at the forum.

    It seems there are a lot of club staff at these gatherings.
    Target 20k will no doubt be wheeled out.
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  • Nug said:

    For anyone interested, the next FF meeting is 18th July.

    As you know, I shall not be attending & have sent my apologies....

    However, I'm sure that @rikofold or Ian Wallis would be prepared to pose questions/read a statement on fans' behalf so something to consider.

    So much for a light at the end of a long, dark tunnel.

    It's fast becoming a mere pinprick.....with the emphasis on the prick.

    I wonder how many fans will be at the forum.

    It seems there are a lot of club staff at these gatherings.
    Target 20k will no doubt be wheeled out.
    And fans will be consulted though I suspect they may be those Dyson ones you can see straight through but at least fans will be consulted
  • I often decide last minute to attend games and this will make me much less likely to go to do so. It already costs quite a bit when you factor in trains etc. when you are on a budget, so although £3 isn't that much in the grand scheme of things, it adds up. Even if I did attend I would probably offset the extra cost by not buying a programme/coffee in the ground, so they would end up getting less money in the long run whatever way you look at it.

    Just yet another thing to tell us, the fans, that we are not important.

    Target 20k are a joke and surely should just be ignored and not engaged with in any way?
  • I think the only Charlton home game I will bother to come over for is Chesterfield and I will ask my cousin if he can get me complimentary tickets for players.

  • Also i might add it is unreserved seating at Bury.
  • seth plum said:

    I thought most clubs charged more at the gate than buying in advance.

    Except Charlton are charging more than face value for buying in advance.
    Unique.
    Is this correct ?

    Home tickets - If you buy online (presuming it works) you don't pay extra, unless you are calling the £1 postal charge extra & it's fair enough that they don't lose money on the postage.

    If you print your own ticket it costs nothing.

    If you collect your ticket it costs nothing. No difference collecting or buying imo.

    I presume everyone on here can work out how to buy online can't they ? (presuming it works).

    Away tickets - buy online & pay the £1 postage.

    It all seems pretty standard to me. No different to cricket or racing .

    I'm all for getting the regime out, but this site is fast becoming a whinge fest.
    £2.50 if you buy at the ticket office

    £3 extra per ticket plus £2.50 if you buy at 1.05pm on a Saturday. So a dad, mum and two kids pay an extra £14.50. Or they could try and buy on line while in the queue, hope the wi-fi and the ticket system is working, pick tickets on a phone when they don't know the stands well and hope they get four together.

    Or a club with under 6k STs and likely to have 17k empty seats could just get a real human being to say "Yes, we'd love to sell you a ticket to see our team, where would you like to sit? no extra charge as we really want you to come back again and again".

    And all this when we know the on-line booking system isn't fit for purpose.
    Last season you could not buy online on the day of the match. Don't know if this is going to change this season.
  • Pay on the day for away games simple.
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  • Pay on the day for away games simple.

    Will not be simple at Millwall,Gillingham AFC Wimbledon or Wembley in play-off final.
  • Great way to build bridges with your customers....
  • clive said:

    Pay on the day for away games simple.

    Will not be simple at Millwall,Gillingham AFC Wimbledon or Wembley in play-off final.
    Well,you never know :)
  • Am I right in thinking that if I but 5 tickets on the day I will pay £2.50 extra?
  • edited July 2016

    seth plum said:

    Would it simply not be easier to make the actual ticket price higher and let that cover the staffing and processing and match day selling and all that kind of stuff, or is that too simplistic?
    They can price a ticket at, say, £23 instead of twenty, and then the messing around from the fan point of view can be avoided.
    Indeed if they also keep the smartphone/online/print at home option then each time that is used, they will make extra money because of expense avoided. They might also try friendly persuasion and encouragement to get people to use a system the club would rather prefer.
    The central issue using this method would be the specific price to pitch the ticket at.

    It would, but unfortunately the stick is more effective than the carrot in this scenario.
    No it isn't. I'm all for using technology. But the club's on-line ticketing site is not fit for purpose. Trying to link tickets/individuals/block/seat numbers is a total waste of time. Completely frustrating.

    So, in this case the "stick" just serves to drive even more weird customers away. The Club has been a disaster in terms of customer relations (and pretty much everything else) over the last couple of years. In the circumstances it should be trying its utmost to make itself as user-friendly as possible to weird customers of every ilk.

    So, I've binned my season ticket (x2), not renewed (obviously) my West Stand Car Park place (£800) but was thinking about popping over from deepest Essex every now and again. It might be a decision I want to leave late as I sometimes have an appointment in Eltham on Saturdays. In those circumstances, I'm not going to pre-book on the off chance and potentially waste my money am I? And I sure as hell am not going to pay extra for the privilege if it's othwise impossible or impractical for me to pitch up before 1pm.

    Equally some people have circumstances which preclude making an early decsioin to attend a match, might find it difficult to book while at work (employer imposed restrictions) for a mid-week game and find it equally impossible to get to the ground before 5:45pm. So what do you think those people might do instead?

    So, it's an easy if reluctant decision for them and for me. I won't be going. At all. Ever.

    Now, maybe, the "stick" might work if the "carrot" had previously failed. But in this case, if there ever was a carrot it must have been this one:

    image

    To quote that wise sage, Homer Simpson, "Oooh, why does everything I whip leave me?"
  • Essex_Al said:

    Why haven't we got a thread slagging off Kent CCC ? They charge £8 more on the gate, than if you buy before 5pm the day before the game.

    The world has changed I'm afraid, & we all need to keep up.

    http://www.kentcricket.co.uk/ticketing-shop/tickets

    Ha, ha very good CE, but lets not let anything get in the way of a good old moan at the regime eh!

    Maybe its the club's way of getting back at the protesting fans that are not renewing!

    And it's really easy to make light of the difficulties this will create for others.

    I very often these days decide on the morning of the match whether I can go or if someone is coming with me. I don't live far from The Valley so I generally roll down there at about 10:30 and get my tickets. If I'm right that the match that day will be taken offline it means I have to know the day before. What on earth has made the club decide to

    For those arguing this is in some way illegal are wrong. The club have the right to do this. They are arseholes but well within consumer law.

    Likewise I as a customer have the right to say "up yours" with your policy. They want my business ? Then make it as easy for me as possible to spend my money not as difficult as possible.

    These people are raving lunatics.

    My understanding is online sales will be available until 1pm on a matchday.
    Except the website is shockingly bad and not everyone can or wants to buy online.
  • Of course what the club could have done is encouraged people to buy early or on line by offering a small discount rather than highlighting the extra charge for buying late (even if that meant slightly increasing the original ticket price)

    Exactly what I thought. Lots of places offer discounts for buying online. Surely they should have marketed it that way? Ticket price X but a £2.50 'discount' if bought online. Then people think they've got a bargain by purchasing online

  • CatAddick said:

    Of course what the club could have done is encouraged people to buy early or on line by offering a small discount rather than highlighting the extra charge for buying late (even if that meant slightly increasing the original ticket price)

    Exactly what I thought. Lots of places offer discounts for buying online. Surely they should have marketed it that way? Ticket price X but a £2.50 'discount' if bought online. Then people think they've got a bargain by purchasing online

    That would involve intelligent thinking which it appears none of our SMT are capable of
  • Essex_Al said:

    Why haven't we got a thread slagging off Kent CCC ? They charge £8 more on the gate, than if you buy before 5pm the day before the game.

    The world has changed I'm afraid, & we all need to keep up.

    http://www.kentcricket.co.uk/ticketing-shop/tickets

    Ha, ha very good CE, but lets not let anything get in the way of a good old moan at the regime eh!

    Maybe its the club's way of getting back at the protesting fans that are not renewing!

    And it's really easy to make light of the difficulties this will create for others.

    I very often these days decide on the morning of the match whether I can go or if someone is coming with me. I don't live far from The Valley so I generally roll down there at about 10:30 and get my tickets. If I'm right that the match that day will be taken offline it means I have to know the day before. What on earth has made the club decide to

    For those arguing this is in some way illegal are wrong. The club have the right to do this. They are arseholes but well within consumer law.

    Likewise I as a customer have the right to say "up yours" with your policy. They want my business ? Then make it as easy for me as possible to spend my money not as difficult as possible.

    These people are raving lunatics.

    My understanding is online sales will be available until 1pm on a matchday.
    Except the website is shockingly bad and not everyone can or wants to buy online.
    I totally agree with you. Last night I tried to buy tickets for Bury online and it wouldn't let me buy them because I was unable to link the other person going with me who was already in the database when asked to fill in their details.

    I find it amazing the club make it so difficult for them to take your money.
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