the main problem with all this malarkey is you only really look through your own eyes. There are hardcore died in the wool people here like Covered End. He will always be a ST holder no matter what, so buying tickets for home games is a non question. He is a regular away traveller who will go out of his way to get tickets. He's also got a lot of spare time to follow things through.
I've been a ST holder for 20+ years but not now. For home games, my approach will be to see how things are at home on the day (what's on, kids behaving etc) and make a late decision. Know it will have a £3 surcharge will be a distraction to me as much as the principle as opposed to increased money.
I'm not registered on the online system, so if I'm not, I suspect most aren't. The general feedback of the system is lets be honest, disastrous. I also don't have a printer at home.
So many unecessary barriers seem to be put in place that are just more likely to deter people from going than encourage.
They should be desperate to get as many people through the doors as possible yet all this is driven at trying to squeeze down the costs of junior office staff, and rip a few extra quid out of tourists who are in London and want to take a game in (which is more than you realise).
I agree wholeheartedly. They are making it more difficult.
However, the bottom line is if you want to go you will and if you want to pay the cheaper rate you can find a solution.
What's the old work adage. Come to me with the solutions, not the problems.
If it's only for yourself and maybe one other, it really shouldn't take more than 10 mins to register.
In fact I've just done a mock purchase for a home friendly and it took about 2 mins.
Most people will spend more time on here moaning, than actually resolving their issue.
I still hate the regime and want them out, but if we're going to whinge about every single thing, then we will start to lose support on the important matters.
Having just sat and read through 331 comments all I can say is that the whole situation feels totally depressing. It's not that I was intending to attend any home matches anyway. I'd made up my mind not to pay them another penny, but this just has me feeling like I don't want to even bother with away games either. Going to football should be fun. Perhaps it's different for people that have got further up the pay scales than I have, but I have to be careful with my money. I don't want to have to worry whether some shyster is going to add on additional fees for no apparent reason other than just because they can. I want to know where I stand. I want things simple and I don't wan't to feel I'm getting stung for hidden 'extras'. I feel that the best solution for me is just to stay away altogether. I can spend my saturday afternoons going for nice walks in the country knowing that there won't be any idiots jumping out on me demanding extra fees because I didn't book my place on the footpath two hours in advance. Words cannot describe how much I hate the incompetent money grabbers running our club. I used to love following Charlton, but it seems that they have nothing but a single minded determination to drive people like me away. Fuck 'em, they won't be getting any surcharges out of me.
It says this for Bury, so I'd say no. It took 2 mins.
"We would suggest that fans from overseas select the Print at home or Collection options
Please note the last posting days for tickets is Wednesday for a Saturday/Sunday match and Friday for a Tuesday/Wednesday night match.
Tickets will not be posted to overseas addresses.
If you select the collection option for away tickets you will need to pick these up from The Valley prior to the fixture. You can get these from the main ticket on non-match days or from Valley Central on a match day.
Please select your delivery method:
Bury v Charlton Athletic Sat 6th Aug 15:00 Qty - 1 Collection (each) - £0.00 Postage (each) - £1.00 "
the main problem with all this malarkey is you only really look through your own eyes. There are hardcore died in the wool people here like Covered End. He will always be a ST holder no matter what, so buying tickets for home games is a non question. He is a regular away traveller who will go out of his way to get tickets. He's also got a lot of spare time to follow things through.
I've been a ST holder for 20+ years but not now. For home games, my approach will be to see how things are at home on the day (what's on, kids behaving etc) and make a late decision. Know it will have a £3 surcharge will be a distraction to me as much as the principle as opposed to increased money.
I'm not registered on the online system, so if I'm not, I suspect most aren't. The general feedback of the system is lets be honest, disastrous. I also don't have a printer at home.
So many unecessary barriers seem to be put in place that are just more likely to deter people from going than encourage.
They should be desperate to get as many people through the doors as possible yet all this is driven at trying to squeeze down the costs of junior office staff, and rip a few extra quid out of tourists who are in London and want to take a game in (which is more than you realise).
I agree wholeheartedly. They are making it more difficult.
However, the bottom line is if you want to go you will and if you want to pay the cheaper rate you can find a solution.
What's the old work adage. Come to me with the solutions, not the problems.
If it's only for yourself and maybe one other, it really shouldn't take more than 10 mins to register.
In fact I've just done a mock purchase for a home friendly and it took about 2 mins.
Most people will spend more time on here moaning, than actually resolving their issue.
I still hate the regime and want them out, but if we're going to whinge about every single thing, then we will start to lose support on the important matters.
I like people like you Covered End, people who will moan about the regime and the different styles, but will then try and find a solution to it, rather than needlessly bashing everything in a desperate attempt to please other anti-regime people.
The initial reports and the t&c's were unclear, but the statement released and the ticket office workers themselves have helped to make everything simpler and easy to understand. But hey that's no fun, let's just slate everything and pick holes in any statement or press release we put out
the main problem with all this malarkey is you only really look through your own eyes. There are hardcore died in the wool people here like Covered End. He will always be a ST holder no matter what, so buying tickets for home games is a non question. He is a regular away traveller who will go out of his way to get tickets. He's also got a lot of spare time to follow things through.
I've been a ST holder for 20+ years but not now. For home games, my approach will be to see how things are at home on the day (what's on, kids behaving etc) and make a late decision. Know it will have a £3 surcharge will be a distraction to me as much as the principle as opposed to increased money.
I'm not registered on the online system, so if I'm not, I suspect most aren't. The general feedback of the system is lets be honest, disastrous. I also don't have a printer at home.
So many unecessary barriers seem to be put in place that are just more likely to deter people from going than encourage.
They should be desperate to get as many people through the doors as possible yet all this is driven at trying to squeeze down the costs of junior office staff, and rip a few extra quid out of tourists who are in London and want to take a game in (which is more than you realise).
I agree wholeheartedly. They are making it more difficult.
However, the bottom line is if you want to go you will and if you want to pay the cheaper rate you can find a solution.
What's the old work adage. Come to me with the solutions, not the problems.
If it's only for yourself and maybe one other, it really shouldn't take more than 10 mins to register.
In fact I've just done a mock purchase for a home friendly and it took about 2 mins.
Most people will spend more time on here moaning, than actually resolving their issue.
I still hate the regime and want them out, but if we're going to whinge about every single thing, then we will start to lose support on the important matters.
I like people like you Covered End, people who will moan about the regime and the different styles, but will then try and find a solution to it, rather than needlessly bashing everything in a desperate attempt to please other anti-regime people.
The initial reports and the t&c's were unclear, but the statement released and the ticket office workers themselves have helped to make everything simpler and easy to understand. But hey that's no fun, let's just slate everything and pick holes in any statement or press release we put out
F*** the Belgians.
The only thing they can do right is sell the club and p*** off.
At Brentford, I think I paid £2 extra to the prepaid price, cash only, pay to the guy on the away turnstile.
No bar in the away end.
Don't have a big problem with charging extra for late purchases.
I've lost track of what people are proposed to be charged for using the ticket office before then, if it's more than online, it's wrong.
Calling the ticket office, booking tickets and then picking them up shouldn't cost more, it might cost the club more than online sales but should be just available at the same price.
To mark everything at cost to the club misses the point.
I appreciate that the club wants to encourage people to buy online, and printing out a ticket at home is not that difficult, if you have access to the internet and a printer. To borrow a Meire analogy, it is what people who attend the cinema might easily do.
Having an admin fee for engaging with people who you are trying to encourage to visit the club, is not the way to go. Especially if the club is experiencing a significant drop in attendance. It certainly doesn't help walk in visitors, who may not have easy access to a printer. I may be busy at work or there may be something going on at home and I will may not be able to make a decision on going to the last minute. Having a £3 fee added to the ticket will definitely encourage me not to attend.
If the club were serious in engaging with supporters, then they should have discussed this and come up with a better scheme. Isn't this the type of thing that would be discussed in target 20k or the fans forum to consider the benefits and costs ? It does feel that Charlton are currently run by a bunch of amateur incompetents in the way that they make and implement decisions.
What I don't get is that they still need to employ people for collection, so if everybody prebooks and opts to collect the ticket office would still be busy on a match day, but with no new business.
the main problem with all this malarkey is you only really look through your own eyes. There are hardcore died in the wool people here like Covered End. He will always be a ST holder no matter what, so buying tickets for home games is a non question. He is a regular away traveller who will go out of his way to get tickets. He's also got a lot of spare time to follow things through.
I've been a ST holder for 20+ years but not now. For home games, my approach will be to see how things are at home on the day (what's on, kids behaving etc) and make a late decision. Know it will have a £3 surcharge will be a distraction to me as much as the principle as opposed to increased money.
I'm not registered on the online system, so if I'm not, I suspect most aren't. The general feedback of the system is lets be honest, disastrous. I also don't have a printer at home.
So many unecessary barriers seem to be put in place that are just more likely to deter people from going than encourage.
They should be desperate to get as many people through the doors as possible yet all this is driven at trying to squeeze down the costs of junior office staff, and rip a few extra quid out of tourists who are in London and want to take a game in (which is more than you realise).
I agree wholeheartedly. They are making it more difficult.
However, the bottom line is if you want to go you will and if you want to pay the cheaper rate you can find a solution.
What's the old work adage. Come to me with the solutions, not the problems.
If it's only for yourself and maybe one other, it really shouldn't take more than 10 mins to register.
In fact I've just done a mock purchase for a home friendly and it took about 2 mins.
Most people will spend more time on here moaning, than actually resolving their issue.
I still hate the regime and want them out, but if we're going to whinge about every single thing, then we will start to lose support on the important matters.
I like people like you Covered End, people who will moan about the regime and the different styles, but will then try and find a solution to it, rather than needlessly bashing everything in a desperate attempt to please other anti-regime people.
The initial reports and the t&c's were unclear, but the statement released and the ticket office workers themselves have helped to make everything simpler and easy to understand. But hey that's no fun, let's just slate everything and pick holes in any statement or press release we put out
I think you would find, if you bothered to read, carefully, what people have been saying, that this is NOT "needlessly bashing everything" or merely having a whinge, or sucking up. Many have given thoughtful and constructive critiques of precisely why this set up is not the best planning in the world, will further alienate supporters, will diminish further the clubs already precarious fanbase, will cost the club money, and is good for no one.
If everybody chooses the collect option they will need more staff as it will take more time for them to find the tickets,check paperwork etc. Also for away games at Millwall,Gillingham etc the website is not equipped to prioritise for Valley Gold members.
I think it's pretty much safe to say that with some people announcing if they go at all they will be buying on the day. KM and Big Tone "do you want tea or coffee" cahones hatched another well thought out plan to teach you a lesson.
I'm registered on the online system and bought tickets on a match by match basis when I returned to watching after ill health a few seasons ago, with no problems, then bought a season ticket. Now it won't recognize what I think is my password, and won't tell me what it thinks my password is. How do I buy online?
the main problem with all this malarkey is you only really look through your own eyes. There are hardcore died in the wool people here like Covered End. He will always be a ST holder no matter what, so buying tickets for home games is a non question. He is a regular away traveller who will go out of his way to get tickets. He's also got a lot of spare time to follow things through.
I've been a ST holder for 20+ years but not now. For home games, my approach will be to see how things are at home on the day (what's on, kids behaving etc) and make a late decision. Know it will have a £3 surcharge will be a distraction to me as much as the principle as opposed to increased money.
I'm not registered on the online system, so if I'm not, I suspect most aren't. The general feedback of the system is lets be honest, disastrous. I also don't have a printer at home.
So many unecessary barriers seem to be put in place that are just more likely to deter people from going than encourage.
They should be desperate to get as many people through the doors as possible yet all this is driven at trying to squeeze down the costs of junior office staff, and rip a few extra quid out of tourists who are in London and want to take a game in (which is more than you realise).
I agree wholeheartedly. They are making it more difficult.
However, the bottom line is if you want to go you will and if you want to pay the cheaper rate you can find a solution.
What's the old work adage. Come to me with the solutions, not the problems.
If it's only for yourself and maybe one other, it really shouldn't take more than 10 mins to register.
In fact I've just done a mock purchase for a home friendly and it took about 2 mins.
Most people will spend more time on here moaning, than actually resolving their issue.
I still hate the regime and want them out, but if we're going to whinge about every single thing, then we will start to lose support on the important matters.
But I don't work for the Club and it is important in every 'business' and more particularly one would have thought in this one, that you try to establish a good relationship with your customer base not present them with barriers/problems and/ or inefficient systems which they must then work around or solve as you have put it.
Not going to apologise therefore for criticising what I perceive as an ill-thought out and apparently untested system thrown out to the customers and fans for them to get on with best they can and in some instances pay for the privilege as well.
Far from being unimportant it has been a final nail in the coffin for some as you will see from previous postings and this is another example of the way the Club is being administered in a shoddy and unprofessional way.
I'm registered on the online system and bought tickets on a match by match basis when I returned to watching after ill health a few seasons ago, with no problems, then bought a season ticket. Now it won't recognize what I think is my password, and won't tell me what it thinks my password is. How do I buy online?
I imagine you'd have to phone them up on some expensive phone line and go through endless 'press 1 for.....etc'. If/when you got through you would be expected to reel out your mother's maiden name, favourite pet etc. Then you would be put on hold as they got Tone to bring in his hand written list of 'known protesters'. If you are on this list they would cut you off or leave you on hold for eternity.
I'm registered on the online system and bought tickets on a match by match basis when I returned to watching after ill health a few seasons ago, with no problems, then bought a season ticket. Now it won't recognize what I think is my password, and won't tell me what it thinks my password is. How do I buy online?
It may be easier for you to reregister, as i had a similar problem.
What I don't get is that they still need to employ people for collection, so if everybody prebooks and opts to collect the ticket office would still be busy on a match day, but with no new business.
You don't collect from the ticket office I believe & collecting a ticket probably takes 1 minute, wheras buying / selecting seats etc may take 4 or 5 times longer, now you have seat selection.
I'm registered on the online system and bought tickets on a match by match basis when I returned to watching after ill health a few seasons ago, with no problems, then bought a season ticket. Now it won't recognize what I think is my password, and won't tell me what it thinks my password is. How do I buy online?
I imagine you'd have to phone them up on some expensive phone line and go through endless 'press 1 for.....etc'. If/when you got through you would be expected to reel out your mother's maiden name, favourite pet etc. Then you would be put on hold as they got Tone to bring in his hand written list of 'known protesters'. If you are on this list they would cut you off or leave you on hold for eternity.
Phone 03330 144444 & press option 6. Explain that you've forgotten you're password / it's not recognised.
It is not premium rate. It is standard rate & if you're on Virgin like me it's free.
Alternatively rty what Clive suggested & re register it takes a few minutes.
the main problem with all this malarkey is you only really look through your own eyes. There are hardcore died in the wool people here like Covered End. He will always be a ST holder no matter what, so buying tickets for home games is a non question. He is a regular away traveller who will go out of his way to get tickets. He's also got a lot of spare time to follow things through.
I've been a ST holder for 20+ years but not now. For home games, my approach will be to see how things are at home on the day (what's on, kids behaving etc) and make a late decision. Know it will have a £3 surcharge will be a distraction to me as much as the principle as opposed to increased money.
I'm not registered on the online system, so if I'm not, I suspect most aren't. The general feedback of the system is lets be honest, disastrous. I also don't have a printer at home.
So many unecessary barriers seem to be put in place that are just more likely to deter people from going than encourage.
They should be desperate to get as many people through the doors as possible yet all this is driven at trying to squeeze down the costs of junior office staff, and rip a few extra quid out of tourists who are in London and want to take a game in (which is more than you realise).
I agree wholeheartedly. They are making it more difficult.
However, the bottom line is if you want to go you will and if you want to pay the cheaper rate you can find a solution.
What's the old work adage. Come to me with the solutions, not the problems.
If it's only for yourself and maybe one other, it really shouldn't take more than 10 mins to register.
In fact I've just done a mock purchase for a home friendly and it took about 2 mins.
Most people will spend more time on here moaning, than actually resolving their issue.
I still hate the regime and want them out, but if we're going to whinge about every single thing, then we will start to lose support on the important matters.
But I don't work for the Club and it is important in every 'business' and more particularly one would have thought in this one, that you try to establish a good relationship with your customer base not present them with barriers/problems and/ or inefficient systems which they must then work around or solve as you have put it.
Not going to apologise therefore for criticising what I perceive as an ill-thought out and apparently untested system thrown out to the customers and fans for them to get on with best they can and in some instances pay for the privilege as well.
Far from being unimportant it has been a final nail in the coffin for some as you will see from previous postings and this is another example of the way the Club is being administered in a shoddy and unprofessional way.
It's not unimportant, but doing a similar things to other clubs, cinemas, theatres, racing, cricket, gigs, ad infinitum is not as important as other matters like crap unqualified managers/coaches being appointed.
What I don't get is that they still need to employ people for collection, so if everybody prebooks and opts to collect the ticket office would still be busy on a match day, but with no new business.
You don't collect from the ticket office I believe & collecting a ticket probably takes 1 minute, wheras buying / selecting seats etc may take 4 or 5 times longer, now you have seat selection.
TBH they are about a decade behind the cinema where you swipe your card in a machine and it prints it.
Ha, ha very good CE, but lets not let anything get in the way of a good old moan at the regime eh!
Maybe its the club's way of getting back at the protesting fans that are not renewing!
And it's really easy to make light of the difficulties this will create for others.
I very often these days decide on the morning of the match whether I can go or if someone is coming with me. I don't live far from The Valley so I generally roll down there at about 10:30 and get my tickets. If I'm right that the match that day will be taken offline it means I have to know the day before. What on earth has made the club decide to
For those arguing this is in some way illegal are wrong. The club have the right to do this. They are arseholes but well within consumer law.
Likewise I as a customer have the right to say "up yours" with your policy. They want my business ? Then make it as easy for me as possible to spend my money not as difficult as possible.
These people are raving lunatics.
My understanding is online sales will be available until 1pm on a matchday.
Except the website is shockingly bad and not everyone can or wants to buy online.
Latest ONS stats:
10.2% of the adult population has NEVER used the internet. That figure increases to 12.1% who haven't used it in the last three months. 25% of disabled adults have never used the internet. 14% of households do not have internet access. But perhaps the most telling: in 2015, 76% of adults bought goods or services online. Thus indicating that 24% do not avail themselves of this service. It seems neither the club, nor Target 20k, are at all interested in a quarter of its potential customer base.
Just to put some of your stats into perspective, 17.8% of the population are over 65.
Whilst Charlton do have a high number of elderly supporters, you cannot say that Charlton are ignoring 24% of the population because a very large proportion of them are unlikely to attend a football match anyway.
Ha, ha very good CE, but lets not let anything get in the way of a good old moan at the regime eh!
Maybe its the club's way of getting back at the protesting fans that are not renewing!
And it's really easy to make light of the difficulties this will create for others.
I very often these days decide on the morning of the match whether I can go or if someone is coming with me. I don't live far from The Valley so I generally roll down there at about 10:30 and get my tickets. If I'm right that the match that day will be taken offline it means I have to know the day before. What on earth has made the club decide to
For those arguing this is in some way illegal are wrong. The club have the right to do this. They are arseholes but well within consumer law.
Likewise I as a customer have the right to say "up yours" with your policy. They want my business ? Then make it as easy for me as possible to spend my money not as difficult as possible.
These people are raving lunatics.
My understanding is online sales will be available until 1pm on a matchday.
Except the website is shockingly bad and not everyone can or wants to buy online.
Latest ONS stats:
10.2% of the adult population has NEVER used the internet. That figure increases to 12.1% who haven't used it in the last three months. 25% of disabled adults have never used the internet. 14% of households do not have internet access. But perhaps the most telling: in 2015, 76% of adults bought goods or services online. Thus indicating that 24% do not avail themselves of this service. It seems neither the club, nor Target 20k, are at all interested in a quarter of its potential customer base.
Just to put some of your stats into perspective, 17.8% of the population are over 65.
Whilst Charlton do have a high number of elderly supporters, you cannot say that Charlton are ignoring 24% of the population because a very large proportion of them are unlikely to attend a football match anyway.
Just saying!
You should be grateful that whilst you fall into the 17.8% you are still able to deal with modern technology. Not everybody can.
The problem with quoting generalised stats for the population as a whole is what you really want to know is how many Charlton fans have access to and use the Internet. The fact that there are a load of grannies in remote parts of the country that won't be able to buy a match ticket for the valley isn't going to make RD and KM lose any sleep.
The problem with quoting generalised stats for the population as a whole is what you really want to know is how many Charlton fans have access to and use the Internet. The fact that there are a load of grannies in remote parts of the country that won't be able to buy a match ticket for the valley isn't going to make RD and KM lose any sleep.
And following on from that I suspect that in Charlton's case the proportion of fans that do use the Internet is ably evidenced by the posts on here and other sites and the multitude of abusive emails we are lead to believe KM Is receiving. It wouldn't surprise me if she's even received emails from disgruntled fans that are claiming they don't have access to the Internet.
Is it part of the plan to rid the club of oldies? I still have to pinch myself that I'm not going to our home games this season - I have been doing it since 1975! Man and boy! I have a suggestion for Meire. Why not hire somebody to hit every supporter who looks over 40 with a cricket bat when they enter the ground? That should do the trick and ensure the plan to rid a club of its supporters is a complete success!
Ha, ha very good CE, but lets not let anything get in the way of a good old moan at the regime eh!
Maybe its the club's way of getting back at the protesting fans that are not renewing!
And it's really easy to make light of the difficulties this will create for others.
I very often these days decide on the morning of the match whether I can go or if someone is coming with me. I don't live far from The Valley so I generally roll down there at about 10:30 and get my tickets. If I'm right that the match that day will be taken offline it means I have to know the day before. What on earth has made the club decide to
For those arguing this is in some way illegal are wrong. The club have the right to do this. They are arseholes but well within consumer law.
Likewise I as a customer have the right to say "up yours" with your policy. They want my business ? Then make it as easy for me as possible to spend my money not as difficult as possible.
These people are raving lunatics.
My understanding is online sales will be available until 1pm on a matchday.
Except the website is shockingly bad and not everyone can or wants to buy online.
Latest ONS stats:
10.2% of the adult population has NEVER used the internet. That figure increases to 12.1% who haven't used it in the last three months. 25% of disabled adults have never used the internet. 14% of households do not have internet access. But perhaps the most telling: in 2015, 76% of adults bought goods or services online. Thus indicating that 24% do not avail themselves of this service. It seems neither the club, nor Target 20k, are at all interested in a quarter of its potential customer base.
Just to put some of your stats into perspective, 17.8% of the population are over 65.
Whilst Charlton do have a high number of elderly supporters, you cannot say that Charlton are ignoring 24% of the population because a very large proportion of them are unlikely to attend a football match anyway.
Just saying!
I, carefully, didn't say "ignoring". I said "not interested in". Let's take some random figures: crowd of 10,000, a mere 4% decide the club are making things too difficult and can't be bothered any more. Over a season (not including cup matches) that's potentially approx. £150,000 that the club doesn't care about having. Or maybe enough to pay for a league one standard player.
As a number of others have said, I suspect that this thoroughly misguided initiative is driven by two factors: first, RD's obsession with headcount and a desire further to downsize the ticket office; and, secondly, a desperate attempt to shore up the number of season ticket holders by discouraging 'walk up' support and pushing waverers into taking the plunge. Such is the toxicity of the regime's relationship with supporters and the distrust they have engendered that you feel that this idea is also underpinned by an element of spite and vindictiveness on their part, as if they are trying to teach CARD and their supporters a lesson.
Talk of avoiding "massive queues at the ticket office" is absolute nonsense. We didn't have any of those last season and there certainly won't be any in League 1. Moreover, are they really going to try and visit this on away supporters ? There are going to be few enough of them attending next season without applying a £3 or £2.50 surcharge.
The other very telling feature of all this is the flagrant lack of consultation with the Target 20k group. As Airman says, they are being cynically used by the club and the best course of action would be to resign, rather than providing a means by which KM and Cahones can pay lip service to supporter consultation.
Comments
However, the bottom line is if you want to go you will and if you want to pay the cheaper rate you can find a solution.
What's the old work adage. Come to me with the solutions, not the problems.
If it's only for yourself and maybe one other, it really shouldn't take more than 10 mins to register.
In fact I've just done a mock purchase for a home friendly and it took about 2 mins.
Most people will spend more time on here moaning, than actually resolving their issue.
I still hate the regime and want them out, but if we're going to whinge about every single thing, then we will start to lose support on the important matters.
I wouldn't have thought some L1 grounds have the means to scan the bar codes on an A4 type ticket .....
"We would suggest that fans from overseas select the Print at home or Collection options
Please note the last posting days for tickets is Wednesday for a Saturday/Sunday match and Friday for a Tuesday/Wednesday night match.
Tickets will not be posted to overseas addresses.
If you select the collection option for away tickets you will need to pick these up from The Valley prior to the fixture. You can get these from the main ticket on non-match days or from Valley Central on a match day.
Please select your delivery method:
Bury v Charlton Athletic
Sat 6th Aug 15:00
Qty - 1
Collection (each) - £0.00
Postage (each) - £1.00 "
The initial reports and the t&c's were unclear, but the statement released and the ticket office workers themselves have helped to make everything simpler and easy to understand. But hey that's no fun, let's just slate everything and pick holes in any statement or press release we put out
The only thing they can do right is sell the club and p*** off.
No bar in the away end.
Don't have a big problem with charging extra for late purchases.
I've lost track of what people are proposed to be charged for using the ticket office before then, if it's more than online, it's wrong.
Calling the ticket office, booking tickets and then picking them up shouldn't cost more, it might cost the club more than online sales but should be just available at the same price.
To mark everything at cost to the club misses the point.
I still think they have a motive to piss off the fans, I cant believe that they are just plain and simply insane
Just about everything they do drives a bigger wedge between the club and the supporters.
Having an admin fee for engaging with people who you are trying to encourage to visit the club, is not the way to go. Especially if the club is experiencing a significant drop in attendance. It certainly doesn't help walk in visitors, who may not have easy access to a printer. I may be busy at work or there may be something going on at home and I will may not be able to make a decision on going to the last minute. Having a £3 fee added to the ticket will definitely encourage me not to attend.
If the club were serious in engaging with supporters, then they should have discussed this and come up with a better scheme. Isn't this the type of thing that would be discussed in target 20k or the fans forum to consider the benefits and costs ? It does feel that Charlton are currently run by a bunch of amateur incompetents in the way that they make and implement decisions.
Many have given thoughtful and constructive critiques of precisely why this set up is not the best planning in the world, will further alienate supporters, will diminish further the clubs already precarious fanbase, will cost the club money, and is good for no one.
If you think otherwise, well........
Also for away games at Millwall,Gillingham etc the website is not equipped to prioritise for Valley Gold members.
But I don't work for the Club and it is important in every 'business' and more particularly one would have thought in this one, that you try to establish a good relationship with your customer base not present them with barriers/problems and/ or inefficient systems which they must then work around or solve as you have put it.
Not going to apologise therefore for criticising what I perceive as an ill-thought out and apparently untested system thrown out to the customers and fans for them to get on with best they can and in some instances pay for the privilege as well.
Far from being unimportant it has been a final nail in the coffin for some as you will see from previous postings and this is another example of the way the Club is being administered in a shoddy and unprofessional way.
It is not premium rate. It is standard rate & if you're on Virgin like me it's free.
Alternatively rty what Clive suggested & re register it takes a few minutes.
Whilst Charlton do have a high number of elderly supporters, you cannot say that Charlton are ignoring 24% of the population because a very large proportion of them are unlikely to attend a football match anyway.
Just saying!
Seems more concerned with a lack of 'Season ticket sales'.
Just saying!
Talk of avoiding "massive queues at the ticket office" is absolute nonsense. We didn't have any of those last season and there certainly won't be any in League 1. Moreover, are they really going to try and visit this on away supporters ? There are going to be few enough of them attending next season without applying a £3 or £2.50 surcharge.
The other very telling feature of all this is the flagrant lack of consultation with the Target 20k group. As Airman says, they are being cynically used by the club and the best course of action would be to resign, rather than providing a means by which KM and Cahones can pay lip service to supporter consultation.
What an absolute bloody shambles.