I've just tried to buy 11 adult tickets for the Ipswich game. I just keep getting "An error has occurred". Tried several times now - are you allowed to buy 11 tickets or not? Going elsewhere now as I can't be bothered with this annoyance. If it wasn't linked to the OS I'd swear it was a scam site!
This week has seen CAFC announce match day prices for season 2016/17. CAS Trust can see positives and negatives with the pricing, however has particular concerns about the new administration charges. At a time when the Club needs to build good will with the fan base, and maximise the crowds for some pretty uninspiring fare, punishing fans who take the time to go the Valley to buy a ticket - and woe betide anyone doing that near kick off - does not appear to be a route forward. Target 20k has come out and said they were only made aware of this at short notice and have not debated it. In the cheapest areas the match day price is £17 for all but three games. This would appear to be in line with the offering of football in League One. However, this increases significantly through the six different price bands up to £29 for the best non-corporate seat in the house. Frankly, this seems excessive for a game such as Scunthorpe at home in January. £25 for Tier 3 should surely be the absolute maximum. And this does not resolve the well-documented issue of fans buying a lower price ticket in the East or West Stands and simply moving along to the more expensive seats. Unsurprisingly there is a £3 mark-up for ‘Gold’ games, which have sensibly been restricted to Millwall, Gillingham and Sheffield United. But beyond ticket prices themselves, the issue that is causing most comment, and from all we’ve seen negative, is the imposition of a £2.50 administration charge for purchases by telephone or in person. This is the stuff of much-hated theatre and concert ticket agencies, where as well as paying over the odds for tickets, they then charge you for the privilege of doing business with them. This would have been unpopular had it been introduced at the peak of our Premier League success, at a time when tickets for certain matches were at a premium. To do it now, when they are struggling to give the things away seems ridiculous. As we understand it, any purchase in person or by phone at any time will cost £2.50 extra. From 2 hours before kick-off this increases to £3 (they’ve pointed out not £5.50). Therefore, to use an extreme example, anyone sitting at home at 1.05pm on 26th November and on an impulse fancies sitting in their familiar block D of the West Stand for that afternoon’s Sheffield United game can expect to pay £35. Well, it had better be a good game! On their website the Club states: Increasing the price on the day of purchase is commonplace within football clubs and the measures have been taken to reduce the massive queues for fans, which put a real strain on the ticket office in the hours leading up to kick-off. Is it? Really? Which clubs? Massive queues of fans? We wish! This smacks of cost-cutting. Avoiding paying staff to cover all available windows ahead of kick off. CAS Trust does not support this initiative and recommends it be removed forthwith. We accept a small incentive reduction to buy on-line could work, beyond that the ticket price, is the price. The dreaded admin fee, for simply allowing us to do business with you? No thanks!
I've just tried to buy 11 adult tickets for the Ipswich game. I just keep getting "An error has occurred". Tried several times now - are you allowed to buy 11 tickets or not? Going elsewhere now as I can't be bothered with this annoyance. If it wasn't linked to the OS I'd swear it was a scam site!
Probably think it's the first team trying to buy tickets
I still can't get my head around how they can charge a transaction fee if I went down there 24 hours before kick off and payed for a ticket with cash? If it was a debit/credit card then they would claim that covers part of the fee the bank would charge them. However what costs are they induring by taking cash?
I still can't get my head around how they can charge a transaction fee if I went down there 24 hours before kick off and payed for a ticket with cash? If it was a debit/credit card then they would claim that covers part of the fee the bank would charge them. However what costs are they induring by taking cash?
They don't want cash, do they have to pay "cash in transit" fees?
I'm registered on the online system and bought tickets on a match by match basis when I returned to watching after ill health a few seasons ago, with no problems, then bought a season ticket. Now it won't recognize what I think is my password, and won't tell me what it thinks my password is. How do I buy online?
I imagine you'd have to phone them up on some expensive phone line and go through endless 'press 1 for.....etc'. If/when you got through you would be expected to reel out your mother's maiden name, favourite pet etc. Then you would be put on hold as they got Tone to bring in his hand written list of 'known protesters'. If you are on this list they would cut you off or leave you on hold for eternity.
I'm registered on the online system and bought tickets on a match by match basis when I returned to watching after ill health a few seasons ago, with no problems, then bought a season ticket. Now it won't recognize what I think is my password, and won't tell me what it thinks my password is. How do I buy online?
It may be easier for you to reregister, as i had a similar problem.
Have tried, but it tells me my email address is already in use.
Is it part of the plan to rid the club of oldies? I still have to pinch myself that I'm not going to our home games this season - I have been doing it since 1975! Man and boy! I have a suggestion for Meire. Why not hire somebody to hit every supporter who looks over 40 with a cricket bat when they enter the ground? That should do the trick and ensure the plan to rid a club of its supporters is a complete success!
If I get hit with a cricket bat next season, I'll know who to blame for giving her this suggestion.
I find the idea that people are moaning for moaning's sake both amusing and depressing.
Fact is, most fans, if we put our minds to it, could get on with a buy-in-advance system given the right nudges and a reliable, simple tech solution. If we were a Premier League club, this could even be successfully be spun as progress if done properly ("£2 off a match if you use our whizzy new paperless tickets - download our app!").
But we're not a Premier League club. It's not as if we need to find a way to manage huge demand. We're in the shit. And because we're in the shit, we need to make it as easy as possible to buy tickets as quickly and as hassle-free as possible for everyone - regulars, first-timers, neighbours, people who want to bring newcomers, tourists who fancy taking in a match. Instead, dozy Meire and her mate Cojones have put barriers in their way, and installed an inadequate technical solution.
As ever, it's that stupid bastard Duchatelet worrying about saving a few pound coins while there are bundles of £50 notes burning in the background. The man is a menace to football.
I find the idea that people are moaning for moaning's sake both amusing and depressing.
Fact is, most fans, if we put our minds to it, could get on with a buy-in-advance system given the right nudges and a reliable, simple tech solution. If we were a Premier League club, this could even be successfully be spun as progress if done properly ("£2 off a match if you use our whizzy new paperless tickets - download our app!").
But we're not a Premier League club. It's not as if we need to find a way to manage huge demand. We're in the shit. And because we're in the shit, we need to make it as easy as possible to buy tickets as quickly and as hassle-free as possible for everyone - regulars, first-timers, neighbours, people who want to bring newcomers, tourists who fancy taking in a match. Instead, dozy Meire and her mate Cojones have put barriers in their way, and installed an inadequate technical solution.
As ever, it's that stupid bastard Duchatelet worrying about saving a few pound coins while there are bundles of £50 notes burning in the background. The man is a menace to football.
Or has he delegated the shyte decision making to night Meire? (And knows nothing about this fiasco?)
Leeds charged £5 extra for match day sales AND only take cash. I was so annoyed as home fans could pay by card, so called the manager over only to be told it's £43 cash or no entry, Sir! So imagine my joy at having to find £43 each for 4 tickets with food and drinks at the ground, whilst also paying £2.50 to withdraw the money at the news agent on Elland Road. Good customer service is no longer a right or even expectation at football any longer. They know they have a captive audience so just take the piss.
Leeds charged £5 extra for match day sales AND only take cash. I was so annoyed as home fans could pay by card, so called the manager over only to be told it's £43 cash or no entry, Sir! So imagine my joy at having to find £43 each for 4 tickets with food and drinks at the ground, whilst also paying £2.50 to withdraw the money at the news agent on Elland Road. Good customer service is no longer a right or even expectation at football any longer. They know they have a captive audience so just take the piss.
So, folks, who can tell us what the link is here ?
I want to be able to purchase an away ticket as well as a coach ticket together, i'm unable to do so with the current system in place. I will still need to go to the ticket office to buy my coach ticket.
I had a similar situation for the Colchester cup game, the tickets were only available online, i went to the ticket office to ask if they would be running coaches, was told that there would be coaches available and that i could buy both my tickets at the office which i did.
Why can't the club put a system in place that works, i wonder if our competitors are running a similar customer service.
Whether this represents increasingly common practice or not, the fact is that anything, anything at all, that's makes attending slightly less convenient at the moment is likely to make a sizeable number of people who have not renewed or are potential occasional attendees just not bother. The fact that the club don't realise that is gobsmacking to the point where I genuinely wonder if they are actually trying to drive us away.
They are at least honest in saying they want to drive ticket purchasing online, but it simply excludes large numbers of people...unless they pay the rip off extras. There is a constituency of comfortably off people who lack either the imagination or empathy to identify with others who are not the same as them, even if a lot of people are it is not everybody. Not everybody is online, has a printer, has a smart phone, has a credit or debit card, or even the confidence to use the system or confidence in the system. The majority say stop moaning for moaning sake and get with the modern world. They might as well say 'I don't much like you being you, it would be so much better if you were like me'. To use Katrien's restaurant analogy, yes the majority might like steak chips and peas for an example, but there are also people with gluten intolerance, nut allergies, are vegan or vegetarian, or even prefer pig product to cow product, or fish. The frustrating thing is that it would take virtually no effort to satisfy a range of fans, but presumably they can't conceive that there are people out there not the same as them.
I just called my mum, using a Chinese app that she only has installed on her phone, not on the iPad. She complained that it's expensive to speak like that, as her data is expensive.
I could see she was clearly sitting in the living room, feet from the router, so I asked her why it's not connected to the WiFi...... she is simply unable to connect the phone to the WiFi, as in she wouldn't even know where to start.
There's not a chance she would be able to purchase a ticket online. Ever.
She gave up her season ticket, due to the fuckwits currently running the club, my mum is no real Charlton fan, she's a football fan and has watched regular football everywhere she's lived, as a result of her stroke any ground further than The Valley is beyond her, so now at the age of 62 she will be punished for doing something she's done from the age of around 6.
It's total bollocks.
I assume anyone defending this is very lucky to not know anyone who suffers from a whole host of problems that will be negatively affected by this.
RD and KM, just fuck off, you are literally decreasing people's quality of life.
Can any shop owners please add a £2.50 'fuckwit' surcharge onto any member of the Charlton SMT who decides they want to buy anything in person at one of their shops please?
"Bottle of milk Katrien? That's 50p plus £2.50. Oh, that's the new surcharge, it'd be cheaper to buy it on our website."
They are at least honest in saying they want to drive ticket purchasing online, but it simply excludes large numbers of people...unless they pay the rip off extras. There is a constituency of comfortably off people who lack either the imagination or empathy to identify with others who are not the same as them, even if a lot of people are it is not everybody. Not everybody is online, has a printer, has a smart phone, has a credit or debit card, or even the confidence to use the system or confidence in the system. The majority say stop moaning for moaning sake and get with the modern world. They might as well say 'I don't much like you being you, it would be so much better if you were like me'. To use Katrien's restaurant analogy, yes the majority might like steak chips and peas for an example, but there are also people with gluten intolerance, nut allergies, are vegan or vegetarian, or even prefer pig product to cow product, or fish. The frustrating thing is that it would take virtually no effort to satisfy a range of fans, but presumably they can't conceive that there are people out there not the same as them.
All we want to do is part with £20 cash and they give you a ticket. A two minute transaction ffs.
Ha, ha very good CE, but lets not let anything get in the way of a good old moan at the regime eh!
Maybe its the club's way of getting back at the protesting fans that are not renewing!
And it's really easy to make light of the difficulties this will create for others.
I very often these days decide on the morning of the match whether I can go or if someone is coming with me. I don't live far from The Valley so I generally roll down there at about 10:30 and get my tickets. If I'm right that the match that day will be taken offline it means I have to know the day before. What on earth has made the club decide to
For those arguing this is in some way illegal are wrong. The club have the right to do this. They are arseholes but well within consumer law.
Likewise I as a customer have the right to say "up yours" with your policy. They want my business ? Then make it as easy for me as possible to spend my money not as difficult as possible.
These people are raving lunatics.
My understanding is online sales will be available until 1pm on a matchday.
Except the website is shockingly bad and not everyone can or wants to buy online.
Latest ONS stats:
10.2% of the adult population has NEVER used the internet. That figure increases to 12.1% who haven't used it in the last three months. 25% of disabled adults have never used the internet. 14% of households do not have internet access. But perhaps the most telling: in 2015, 76% of adults bought goods or services online. Thus indicating that 24% do not avail themselves of this service. It seems neither the club, nor Target 20k, are at all interested in a quarter of its potential customer base.
Just to put some of your stats into perspective, 17.8% of the population are over 65.
Whilst Charlton do have a high number of elderly supporters, you cannot say that Charlton are ignoring 24% of the population because a very large proportion of them are unlikely to attend a football match anyway.
Just saying!
You should be grateful that whilst you fall into the 17.8% you are still able to deal with modern technology. Not everybody can.
Ha, ha very good CE, but lets not let anything get in the way of a good old moan at the regime eh!
Maybe its the club's way of getting back at the protesting fans that are not renewing!
And it's really easy to make light of the difficulties this will create for others.
I very often these days decide on the morning of the match whether I can go or if someone is coming with me. I don't live far from The Valley so I generally roll down there at about 10:30 and get my tickets. If I'm right that the match that day will be taken offline it means I have to know the day before. What on earth has made the club decide to
For those arguing this is in some way illegal are wrong. The club have the right to do this. They are arseholes but well within consumer law.
Likewise I as a customer have the right to say "up yours" with your policy. They want my business ? Then make it as easy for me as possible to spend my money not as difficult as possible.
These people are raving lunatics.
My understanding is online sales will be available until 1pm on a matchday.
Except the website is shockingly bad and not everyone can or wants to buy online.
Latest ONS stats:
10.2% of the adult population has NEVER used the internet. That figure increases to 12.1% who haven't used it in the last three months. 25% of disabled adults have never used the internet. 14% of households do not have internet access. But perhaps the most telling: in 2015, 76% of adults bought goods or services online. Thus indicating that 24% do not avail themselves of this service. It seems neither the club, nor Target 20k, are at all interested in a quarter of its potential customer base.
Just to put some of your stats into perspective, 17.8% of the population are over 65.
Whilst Charlton do have a high number of elderly supporters, you cannot say that Charlton are ignoring 24% of the population because a very large proportion of them are unlikely to attend a football match anyway.
Just saying!
You should be grateful that whilst you fall into the 17.8% you are still able to deal with modern technology. Not everybody can.
Just out of interest, if you turned up at a restaurant and asked if there was a table free would they charge you extra if hadn't booked in advance? I appreciate that you may not get in if it was full and we all know that turning up anywhere without a ticket is a gamble. As they say, its their ball so they make the rules.....
Just out of interest, if you turned up at a restaurant and asked if there was a table free would they charge you extra if hadn't booked in advance? I appreciate that you may not get in if it was full and we all know that turning up anywhere without a ticket is a gamble. As they say, its their ball so they make the rules.....
They might if 2,000 people all turned up within 30 mins of each other.
Just out of interest, if you turned up at a restaurant and asked if there was a table free would they charge you extra if hadn't booked in advance? I appreciate that you may not get in if it was full and we all know that turning up anywhere without a ticket is a gamble. As they say, its their ball so they make the rules.....
They might if 2,000 people all turned up within 30 mins of each other.
And it was to watch 22 other adults eat the food that you pay for.
Just out of interest, if you turned up at a restaurant and asked if there was a table free would they charge you extra if hadn't booked in advance? I appreciate that you may not get in if it was full and we all know that turning up anywhere without a ticket is a gamble. As they say, its their ball so they make the rules.....
TCE Went to a restaurant a couple of months back with my tastecard Wednesday afternoon not many people in there. Manager said you need to book in advance with a tastecard, went back outside rung them up was asked what time I replied 20 seconds time. Walked back in and said to the manager did i really need to do that.
Just out of interest, if you turned up at a restaurant and asked if there was a table free would they charge you extra if hadn't booked in advance? I appreciate that you may not get in if it was full and we all know that turning up anywhere without a ticket is a gamble. As they say, its their ball so they make the rules.....
TCE Went to a restaurant a couple of months back with my tastecard Wednesday afternoon not many people in there. Manager said you need to book in advance with a tastecard, went back outside rung them up was asked what time I replied 20 seconds time. Walked back in and said to the manager did i really need to do that.
I got the hump in a Chinese takeaway a few years back when I turned up in person to make an order for a takeaway. Every time I got half way through the phone rang and the girl answered it, apologised to me and took the callers order. After about eight times I took my mobile out and phoned them to complete my order which I did with both of us on our phones about two feet apart. Her face was a picture.
Just out of interest, if you turned up at a restaurant and asked if there was a table free would they charge you extra if hadn't booked in advance? I appreciate that you may not get in if it was full and we all know that turning up anywhere without a ticket is a gamble. As they say, its their ball so they make the rules.....
TCE Went to a restaurant a couple of months back with my tastecard Wednesday afternoon not many people in there. Manager said you need to book in advance with a tastecard, went back outside rung them up was asked what time I replied 20 seconds time. Walked back in and said to the manager did i really need to do that.
I got the hump in a Chinese takeaway a few years back when I turned up in person to make an order for a takeaway. Every time I got half way through the phone rang and the girl answered it, apologised to me and took the callers order. After about eight times I took my mobile out and phoned them to complete my order which I did with both of us on our phones about two feet apart. Her face was a picture.
Talking about chinese when living in West Wickham me and wife used one 2 /3 times a month we had a few people round one night £60 order. Whether my fault or thiers we was a dish down rung up told them OK they said we can drop it down but will need to charge you £1 delivery. See him about 6 weeks later down the high street and he said not seen you in a while, thought to myself you won't be seeing me again.
Comments
Going elsewhere now as I can't be bothered with this annoyance. If it wasn't linked to the OS I'd swear it was a scam site!
This week has seen CAFC announce match day prices for season 2016/17.
CAS Trust can see positives and negatives with the pricing, however has particular concerns about the new administration charges. At a time when the Club needs to build good will with the fan base, and maximise the crowds for some pretty uninspiring fare, punishing fans who take the time to go the Valley to buy a ticket - and woe betide anyone doing that near kick off - does not appear to be a route forward.
Target 20k has come out and said they were only made aware of this at short notice and have not debated it.
In the cheapest areas the match day price is £17 for all but three games. This would appear to be in line with the offering of football in League One. However, this increases significantly through the six different price bands up to £29 for the best non-corporate seat in the house. Frankly, this seems excessive for a game such as Scunthorpe at home in January. £25 for Tier 3 should surely be the absolute maximum. And this does not resolve the well-documented issue of fans buying a lower price ticket in the East or West Stands and simply moving along to the more expensive seats.
Unsurprisingly there is a £3 mark-up for ‘Gold’ games, which have sensibly been restricted to Millwall, Gillingham and Sheffield United.
But beyond ticket prices themselves, the issue that is causing most comment, and from all we’ve seen negative, is the imposition of a £2.50 administration charge for purchases by telephone or in person.
This is the stuff of much-hated theatre and concert ticket agencies, where as well as paying over the odds for tickets, they then charge you for the privilege of doing business with them. This would have been unpopular had it been introduced at the peak of our Premier League success, at a time when tickets for certain matches were at a premium. To do it now, when they are struggling to give the things away seems ridiculous.
As we understand it, any purchase in person or by phone at any time will cost £2.50 extra. From 2 hours before kick-off this increases to £3 (they’ve pointed out not £5.50). Therefore, to use an extreme example, anyone sitting at home at 1.05pm on 26th November and on an impulse fancies sitting in their familiar block D of the West Stand for that afternoon’s Sheffield United game can expect to pay £35. Well, it had better be a good game!
On their website the Club states:
Increasing the price on the day of purchase is commonplace within football clubs and the measures have been taken to reduce the massive queues for fans, which put a real strain on the ticket office in the hours leading up to kick-off.
Is it? Really? Which clubs?
Massive queues of fans? We wish!
This smacks of cost-cutting. Avoiding paying staff to cover all available windows ahead of kick off.
CAS Trust does not support this initiative and recommends it be removed forthwith. We accept a small incentive reduction to buy on-line could work, beyond that the ticket price, is the price. The dreaded admin fee, for simply allowing us to do business with you? No thanks!
Fact is, most fans, if we put our minds to it, could get on with a buy-in-advance system given the right nudges and a reliable, simple tech solution. If we were a Premier League club, this could even be successfully be spun as progress if done properly ("£2 off a match if you use our whizzy new paperless tickets - download our app!").
But we're not a Premier League club. It's not as if we need to find a way to manage huge demand. We're in the shit. And because we're in the shit, we need to make it as easy as possible to buy tickets as quickly and as hassle-free as possible for everyone - regulars, first-timers, neighbours, people who want to bring newcomers, tourists who fancy taking in a match. Instead, dozy Meire and her mate Cojones have put barriers in their way, and installed an inadequate technical solution.
As ever, it's that stupid bastard Duchatelet worrying about saving a few pound coins while there are bundles of £50 notes burning in the background. The man is a menace to football.
If they do not apply this to the away supporters I think we can pull them up on this and they would have no case to answer.
Correct !
Both clubs are basket cases !
I had a similar situation for the Colchester cup game, the tickets were only available online, i went to the ticket office to
ask if they would be running coaches, was told that there would be coaches available and that i could buy both my tickets at the office which i did.
Why can't the club put a system in place that works, i wonder if our competitors are running a similar customer service.
There is a constituency of comfortably off people who lack either the imagination or empathy to identify with others who are not the same as them, even if a lot of people are it is not everybody.
Not everybody is online, has a printer, has a smart phone, has a credit or debit card, or even the confidence to use the system or confidence in the system. The majority say stop moaning for moaning sake and get with the modern world. They might as well say 'I don't much like you being you, it would be so much better if you were like me'.
To use Katrien's restaurant analogy, yes the majority might like steak chips and peas for an example, but there are also people with gluten intolerance, nut allergies, are vegan or vegetarian, or even prefer pig product to cow product, or fish.
The frustrating thing is that it would take virtually no effort to satisfy a range of fans, but presumably they can't conceive that there are people out there not the same as them.
I could see she was clearly sitting in the living room, feet from the router, so I asked her why it's not connected to the WiFi...... she is simply unable to connect the phone to the WiFi, as in she wouldn't even know where to start.
There's not a chance she would be able to purchase a ticket online. Ever.
She gave up her season ticket, due to the fuckwits currently running the club, my mum is no real Charlton fan, she's a football fan and has watched regular football everywhere she's lived, as a result of her stroke any ground further than The Valley is beyond her, so now at the age of 62 she will be punished for doing something she's done from the age of around 6.
It's total bollocks.
I assume anyone defending this is very lucky to not know anyone who suffers from a whole host of problems that will be negatively affected by this.
RD and KM, just fuck off, you are literally decreasing people's quality of life.
"Bottle of milk Katrien? That's 50p plus £2.50. Oh, that's the new surcharge, it'd be cheaper to buy it on our website."
Don't f*** with Elfsborg!
I usually buy on match day as events happen and things come up so I buy on the day.
Went to a restaurant a couple of months back with my tastecard Wednesday afternoon not many people in there.
Manager said you need to book in advance with a tastecard, went back outside rung them up was asked what time I replied 20 seconds time.
Walked back in and said to the manager did i really need to do that.
Whether my fault or thiers we was a dish down rung up told them OK they said we can drop it down but will need to charge you £1 delivery.
See him about 6 weeks later down the high street and he said not seen you in a while, thought to myself you won't be seeing me again.