Katrien's attitude is very likely to be one where she blames her underlings, that's if she demonstrates any attitude at all. In the past she has expressed exasperation with junior staff when things have not gone to her liking. I believe Sam and Olly have been admirable in taking responsibility, but as Katrien is big on loyalty she should publically apologise, and show loyalty to her staff by rightly accepting the blame for this very sad and basically wrong event.
Cracking first few days for the new Head of Communications. And the immediate cover-your-arse comment from @Ollywozere about students being involved just added to the sense of utter incompetence.
Us "old uns" looked at each other in amazement she Alan Campbell's picture appeared on the screen. It's true people under 45/50 would not know it was not Graham. KM would be happy no one in the ground knew it was wrong as us of the old brigade are not wanted there.
Once us old uns leave, she will be left with nobody. She will never learn...
Us "old uns" looked at each other in amazement she Alan Campbell's picture appeared on the screen. It's true people under 45/50 would not know it was not Graham. KM would be happy no one in the ground knew it was wrong as us of the old brigade are not wanted there.
Once us old uns leave, she will be left with nobody. She will never learn...
But think how much less toxic the atmosphere will be with stands full of kids (let in free) and hungover students (let in at big discount). And there should be enough of them to make the few stands that are still open look quite full.
Us "old uns" looked at each other in amazement she Alan Campbell's picture appeared on the screen. It's true people under 45/50 would not know it was not Graham. KM would be happy no one in the ground knew it was wrong as us of the old brigade are not wanted there.
Once us old uns leave, she will be left with nobody. She will never learn...
But think how much less toxic the atmosphere will be with stands full of kids (let in free) and hungover students (let in at big discount). And there should be enough of them to make the few stands that are still open look quite full.
Except, hungover students, let in for free, don't turn up in the same numbers as fans...
I was at uni in Lancaster, and the Union had free tickets to almost every Blackburn game. I could count on one hand the number of times the free allocation was taken up.
As a Lifer who travelled home from last Saturday's match with a couple of scouts from other Clubs said, we are now perceived as a joke of a Club.
You're absolutely spot on there. I had a business meeting a couple of weeks back with the chairman of another Championship club. Once the immediate business was out the way we talked about football and he was saying about how the league is such a difficult one to get out of.
"I dunno", I said, "my lot are having a good crack at it this year"
"Who do you support then?"
"Charlton"
Cue a smile, a shake of the head and "Just WHAT is going on down there? It's an absolute basket case. Such a shame"
The same message comes back to me. Meire is laughed at behind her back when she attends meetings with representatives of other clubs because of the nonsense she talks.
It's a shame they don't just laugh in her face or ignore her. I wonder how much all the Boardroom buttering up and Roland's indulgent ways reinforces her mistaken belief in her own capability.
I am sure olly was aa embarrassed as the rest of us
Yes it's a disgrace and yes it's a shambles and embarrassing example of what's gone wrong at the club
But it was just a mistake
Well said. And lets be honest, how many of those saying its a disgrace would have had any idea if it hadn't been pointed out? I'm 40 and would have no idea what he looked like so anyone younger than me can't say they immediately realised. Embarrassing for the club though.
A lot of us older fans would know very well. But much, much more importantly, Graham Moore's family were there. They would have been shocked and appalled. It is their feelings above all else which should be the focus of attention here.
We all know mistakes happen. We all understand in most cases the people involved will be extremely sorry such mistakes occurred and will express their sincere regret. Indeed the person concerned has taken the trouble come on here to explain both her sense of horror and offer their sincere personal apologies.
I do not seek to add to the angst of the personnel involved.
We also however know such errors are indicative of a corporate culture. No matter the good intentions and best endeavours of the "foot soldiers" in the trenches the corporate ethos comes from the top. They set the standards, the expectations and the benchmarks against which they will be assessed.
This incident reflects the perception of the lack of administrative control of the executive who simply have no idea how to run a "people" business.
It is indicative of an ineffective executive more intent on spending its time in managing "upwards" to the primary shareholder and "outwards" to the media rather than managing delivery to the people who work for them and their customers base. It is an insular approach.
Indeed on almost every occasion we do gain even the smallest insight to the operational activities of the club they give the impression senior management actually manages very little at all, the shambling display at the fans meeting springs to mind.
There are times and circumstances when you only have the one chance to get it right.
An extra bit of care, a word or two in the right ear from management, in this case someone like Keith Peacock or even those involved in the Museum, both of whom I am sure would have been honoured to cast an eye over the tribute, would have ensured the whole thing paid due respect to Graham Moore and his family and represented all of us in the right light. It was surely not too much to ask.
In a normal working environment such measures would happen without a second thought.
This was once again careless and disrespectful. The embarrassment is personal. Just how many funerals, cremations, tribute ceremonies have you ever been to or seen where they displayed a picture of the wrong person?
I understand the apology via social media but as I have little doubt the issue is on the back pages of every of national newspaper I sincerely hope the club executive, on behalf of us all, manage the appropriate formal apology via the official site.
In terms of cock-ups they club will have to go some to top this. I am therefore, fully expecting the live match feed to be replaced by pornhub against Reading.
Pornhub vs Reading - that would be a dirty game - would sell out !!!
When we were kids and found some mags up the woods, looking at the pictures was always better than Reading.
Reading are only a mid table Championship club....
In fact I was trying to make sure everything was respectful hence spending Friday night programming the banner to turn off as I didn’t want adverts on the screen during the minutes applause.
Who on earth bought a system that means whoever's looking after the big screen can't simply just switch the ads on or off as needed? They shouldn't be spending their Friday night stressing out about programming it.
The issue itself was embarrassing and symptomatic of the way the club now operates.
However, most mistakes can be undone when the response of those involved is respectful and credible.
I accept Olly's initial tweet was driven by a need to be seen to be acting quickly. I accept that BDL gave a personally genuine but corporately rushed public apology.
But the regime has to do something bigger and show they give a shit by using the club's website to explain what went wrong and why it happened.
Note how quickly they could get out a statement to the Companies House brilliance. Seems that the only time the club acts is when the ever increasingly precious CEO is targeted.
As an old 'un myself I knew straight away that it was Alan Campbell's picture on the screen - Campbell and Moore are still strong in the memories of supporters my age - but it saddens me to say that I wasn't really that surprised. It's the kind of insensitive mishandling of our club which we now expect. It angers me so much that our club has been hijacked by people who have no knowledge of football, no feeling for football, no interest in football and no empathy with football supporters. I only hope that when they finally depart there will be someone around to rebuild the wreckage which they will be leaving behind them.
I feel sorry for Ollie and Co as I am sure they are going to get the full blame from senior members of staff tomorrow.
However, as said earlier, these guys are severely understaffed and for some time too. This is where the real problem lays and as the senior management have acknowledged this problem but not acted, then the blame lays solely with them
Comments
Above should read" amazement as"
Egg on face, shows errors are easy to make!
R.I.P Graham
Shows a lot about the mindset within the club when the first response in to throw the students under a bus.
I was at uni in Lancaster, and the Union had free tickets to almost every Blackburn game. I could count on one hand the number of times the free allocation was taken up.
A lot of us older fans would know very well. But much, much more importantly, Graham Moore's family were there. They would have been shocked and appalled. It is their feelings above all else which should be the focus of attention here.
I do not seek to add to the angst of the personnel involved.
We also however know such errors are indicative of a corporate culture. No matter the good intentions and best endeavours of the "foot soldiers" in the trenches the corporate ethos comes from the top. They set the standards, the expectations and the benchmarks against which they will be assessed.
This incident reflects the perception of the lack of administrative control of the executive who simply have no idea how to run a "people" business.
It is indicative of an ineffective executive more intent on spending its time in managing "upwards" to the primary shareholder and "outwards" to the media rather than managing delivery to the people who work for them and their customers base. It is an insular approach.
Indeed on almost every occasion we do gain even the smallest insight to the operational activities of the club they give the impression senior management actually manages very little at all, the shambling display at the fans meeting springs to mind.
There are times and circumstances when you only have the one chance to get it right.
An extra bit of care, a word or two in the right ear from management, in this case someone like Keith Peacock or even those involved in the Museum, both of whom I am sure would have been honoured to cast an eye over the tribute, would have ensured the whole thing paid due respect to Graham Moore and his family and represented all of us in the right light. It was surely not too much to ask.
In a normal working environment such measures would happen without a second thought.
This was once again careless and disrespectful. The embarrassment is personal. Just how many funerals, cremations, tribute ceremonies have you ever been to or seen where they displayed a picture of the wrong person?
I understand the apology via social media but as I have little doubt the issue is on the back pages of every of national newspaper I sincerely hope the club executive, on behalf of us all, manage the appropriate formal apology via the official site.
No, because of any upsetting Mr Moore''s family.
However, most mistakes can be undone when the response of those involved is respectful and credible.
I accept Olly's initial tweet was driven by a need to be seen to be acting quickly. I accept that BDL gave a personally genuine but corporately rushed public apology.
But the regime has to do something bigger and show they give a shit by using the club's website to explain what went wrong and why it happened.
Note how quickly they could get out a statement to the Companies House brilliance. Seems that the only time the club acts is when the ever increasingly precious CEO is targeted.
However, as said earlier, these guys are severely understaffed and for some time too. This is where the real problem lays and as the senior management have acknowledged this problem but not acted, then the blame lays solely with them
KM is saving pennies in every area with no knowledge of regard for the consequences.
Badly run club.