To be clear, not once did I lay the blame at the feet of the students, I simply wanted to remind you guys that it was a joint venture between the club and the students. I felt it was important to post on here immediately as I was as upset and embarrassed as anyone else. At that stage, I had no idea how or why that image made its way onto the screen and, perhaps, I should have waited to comment. It was not my intention to shift the blame and I apologise if that is the impression I gave.
The big screen is not my remit, but as a representative of the media team I felt it vital to address it. We've gotten to the bottom of it, what's done is done and lessons have certainly been learned.
Graham's family were spoken to by a member of our team and they were very accepting of the club's apologies.
Of course, that does not all make it right. It shouldn't have happened and it's extremely embarrassing.
For that, on behalf of the communications team and, indeed, the club, I apologise.
Lessons will be learned. That's what RD/KM/RM have been saying for the past 2 years and naff all has changed.
So what was the reason Olly? Will KM or RD be making a formal public apology or is yours and the rather rushed one by BDL at half time considered sufficient?
A poor error and in this instance not one that can be blamed directly on the regime or Katrien.
It should have been checked but clearly wasn't. I'm sure there are reasons for that and partly that is due to staffing issue but that isn't, as Olly said, an excuse. As has been said the image on the OS all week was correct.
But once the error was made is was admitted and an apology was issued.
No "I was misquoted" or "the image was taken out of context"
For that at least Olly and the comms team deserve some credit. They got it wrong, badly wrong, but held their hands up, issued an apology and did what they could do to rectify the mistake ASAP
Infuriating. Not buying this 'it's just a mistake' argument either.
A 'mistake' would be a typo or calling out the wrong number for a substitution.
Not sure what you mean. Do you think someone did it on purpose?
It seems fairly clear some cut and pasted an image from the internet without checking. That is not acceptable and reflects poorly on the club but it was a mistake, not a deliberate act.
To be clear, not once did I lay the blame at the feet of the students, I simply wanted to remind you guys that it was a joint venture between the club and the students. I felt it was important to post on here immediately as I was as upset and embarrassed as anyone else. At that stage, I had no idea how or why that image made its way onto the screen and, perhaps, I should have waited to comment. It was not my intention to shift the blame and I apologise if that is the impression I gave.
The big screen is not my remit, but as a representative of the media team I felt it vital to address it. We've gotten to the bottom of it, what's done is done and lessons have certainly been learned.
Graham's family were spoken to by a member of our team and they were very accepting of the club's apologies.
Of course, that does not all make it right. It shouldn't have happened and it's extremely embarrassing.
For that, on behalf of the communications team and, indeed, the club, I apologise.
Nothing against you personally as I'm sure most of us appreciate you are in a difficult position and said what you did out of genuine embarrassment and as an attempt to deal with the issue (unlike your bosses). However we've heard this phrase a few times but the actions go against the faux sentiments.
Can mistakes like this happen? Yes of course. Is it on it's own a huge issue? It's embarrassing but no, not really. Does the fact it's on top of so many other faux pas and lies increase it's impact? Yes, Yes, Yes, Yes!
Absolute disgrace our club is a complete laughing stock, the people employed from top to bottom are totally inept and not fit for purpose and it's always somebody else's fault.
In any other organisation heads would roll for this but no doubt we will get the normal smirky grin from Pinnochio and be told that everything is getting better and that lessons will be learnt going forward.
A poor error and in this instance not one that can be blamed directly on the regime or Katrien.
It should have been checked but clearly wasn't. I'm sure there are reasons for that and partly that is due to staffing issue but that isn't, as Olly said, an excuse. As has been said the image on the OS all week was correct.
But once the error was made is was admitted and an apology was issued.
No "I was misquoted" or "the image was taken out of context"
For that at least Olly and the comms team deserve some credit. They got it wrong, badly wrong, but held their hands up, issued an apology and did what they could do to rectify the mistake ASAP
Infuriating. Not buying this 'it's just a mistake' argument either.
A 'mistake' would be a typo or calling out the wrong number for a substitution.
Not sure what you mean. Do you think someone did it on purpose?
It seems fairly clear some cut and pasted an image from the internet without checking. That is not acceptable and reflects poorly on the club but it was a mistake, not a deliberate act.
Yes it can. It's a dominos effect, put more work load on a smaller work force and add in the fact the care is less (a lot of those now working for the Club are not fans, these are being sifted out, they are just there to do as RD & KM say).
It always falls down to them, individual error or not - 'hiring' students to do these sort of jobs is not the students fault, it's the Club's fault for giving them that responsibility.
It's a big mistake, what's done is done though. We will be critical of everything the Club do wrong but this one is a shade over the line IMO. How little respect to let that on the big screen in front of THOUSANDS of people.
There are people on here who do seem to know Olly personally and if he is better than the majority of our shambles of a club then for gods sake he needs to get out of there pronto.
Having a CAFC comms job on your CV at the moment is akin to a sailor having 'Iceberg spotter RMS Titanic' back in the early 1900s.
A bad and inexcusable mistake, but I suspect a result of the lack of experienced staff at the club now AND the way long serving fans like Ben Hayes who would be able to help, are marginalised now.
Just another symptom of a virus. The staff are as affected as anyone, they can only work within the system, it's contagious. Who took responsibility when BP's oil well sprang a leak? KM should stand up publicly and take responsibility regardless of who actually made the mistake.
I wasn't there, but when I saw this I was really upset. Not angry, but upset. Possibly not angry because nothing really surprises me about what goes on at the club anymore. It was probably an honest mistake but one that should not have happened because, as others have said, there are enough people around who could identify just who 'Tank' was.
Good that Olly got on quickly to apologise and has also explained further. I do think a higher authority should do so publicly but will be surprised if it happens.
I'd prefer now to remember the player and person that Graham was and not rant about what happened today or call for anyone's head.
Just another symptom of a virus. The staff are as affected as anyone, they can only work within the system, it's contagious. Who took responsibility when BP's oil well sprang a leak? KM should stand up publicly and take responsibility regardless of who actually made the mistake.
Hang on, this is KM we are talking about who prefers to keep her own counsel these days and could not be sincere if she tried
That was absolutely shameful today, it is just one mistake after another with this useless shower ruining our once great club. Personally I think heads should roll for this disgrace, but it won't be Pinocchio's because her nose would stop it.
A poor error and in this instance not one that can be blamed directly on the regime or Katrien.
It should have been checked but clearly wasn't. I'm sure there are reasons for that and partly that is due to staffing issue but that isn't, as Olly said, an excuse. As has been said the image on the OS all week was correct.
But once the error was made is was admitted and an apology was issued.
No "I was misquoted" or "the image was taken out of context"
For that at least Olly and the comms team deserve some credit. They got it wrong, badly wrong, but held their hands up, issued an apology and did what they could do to rectify the mistake ASAP
Infuriating. Not buying this 'it's just a mistake' argument either.
A 'mistake' would be a typo or calling out the wrong number for a substitution.
Not sure what you mean. Do you think someone did it on purpose?
It seems fairly clear some cut and pasted an image from the internet without checking. That is not acceptable and reflects poorly on the club but it was a mistake, not a deliberate act.
Yes it can. It's a dominos effect, put more work load on a smaller work force and add in the fact the care is less (a lot of those now working for the Club are not fans, these are being sifted out, they are just there to do as RD & KM say).
It always falls down to them, individual error or not - 'hiring' students to do these sort of jobs is not the students fault, it's the Club's fault for giving them that responsibility.
It's a big mistake, what's done is done though. We will be critical of everything the Club do wrong but this one is a shade over the line IMO. How little respect to let that on the big screen in front of THOUSANDS of people.
I agree with that which is why I said "directly"
Regardless of all that someone made a poor poor mistake.
A poor error and in this instance not one that can be blamed directly on the regime or Katrien.
It should have been checked but clearly wasn't. I'm sure there are reasons for that and partly that is due to staffing issue but that isn't, as Olly said, an excuse. As has been said the image on the OS all week was correct.
But once the error was made is was admitted and an apology was issued.
No "I was misquoted" or "the image was taken out of context"
For that at least Olly and the comms team deserve some credit. They got it wrong, badly wrong, but held their hands up, issued an apology and did what they could do to rectify the mistake ASAP
Infuriating. Not buying this 'it's just a mistake' argument either.
A 'mistake' would be a typo or calling out the wrong number for a substitution.
Not sure what you mean. Do you think someone did it on purpose?
It seems fairly clear some cut and pasted an image from the internet without checking. That is not acceptable and reflects poorly on the club but it was a mistake, not a deliberate act.
This is my take on what happened as well.
I spoke to the person who made the mistake after the match. They are embarrassed, horrified, and upset, not for themselves, but for, in particular, the family and also the people who knew him and saw him play. They know it was a real cock up and, knowing the person, will be spending the evening mulling over how they got it wrong.
In this case it is absolutely not to do with the regime. As far as I can tell, it is as a result of someone who has had a very busy week and, in the time available, didn't do a final check on the picture that had been cut and pasted. It is the kind of mistake that once made, cannot be undone. Yes, there should have been another check. Yes, there could be a stronger checking process all round including others. But there wasn't and an error happened. The reality is that these things do happen, even with best of comms teams. I would challenge anyone to say that they have never made a mistake in their life.
Just for the record, the person is a life long Charlton fan from a Charlton supporting family. They know the importance of the history of Charlton and honouring former players. They, in my mind, normally go beyond the call of duty and want to do the best job possible, partly because they want to do a good job, but mostly for the fans benefit. I would cut them some slack as they are fully aware of the damage done here. Olly's initial comments were not particularly helpful but he has since clarified things.
To be clear, not once did I lay the blame at the feet of the students, I simply wanted to remind you guys that it was a joint venture between the club and the students. I felt it was important to post on here immediately as I was as upset and embarrassed as anyone else. At that stage, I had no idea how or why that image made its way onto the screen and, perhaps, I should have waited to comment. It was not my intention to shift the blame and I apologise if that is the impression I gave.
The big screen is not my remit, but as a representative of the media team I felt it vital to address it. We've gotten to the bottom of it, what's done is done and lessons have certainly been learned.
Graham's family were spoken to by a member of our team and they were very accepting of the club's apologies.
Of course, that does not all make it right. It shouldn't have happened and it's extremely embarrassing.
For that, on behalf of the communications team and, indeed, the club, I apologise.
To be clear, not once did I lay the blame at the feet of the students, I simply wanted to remind you guys that it was a joint venture between the club and the students. I felt it was important to post on here immediately as I was as upset and embarrassed as anyone else. At that stage, I had no idea how or why that image made its way onto the screen and, perhaps, I should have waited to comment. It was not my intention to shift the blame and I apologise if that is the impression I gave.
The big screen is not my remit, but as a representative of the media team I felt it vital to address it. We've gotten to the bottom of it, what's done is done and lessons have certainly been learned.
Graham's family were spoken to by a member of our team and they were very accepting of the club's apologies.
Of course, that does not all make it right. It shouldn't have happened and it's extremely embarrassing.
For that, on behalf of the communications team and, indeed, the club, I apologise.
Olly while I note what u have said, I was embarrassed by what happened, God knows how Graham's family must have felt - u say a member of "our team" spoke to them, I presume that u mean the Comms team - really wanna know if KM or Richard Murray spoke to them as well? If not then it is a clear indication of how much old players and our clubs history mean to these idiots who are killing our club.......
A poor error and in this instance not one that can be blamed directly on the regime or Katrien.
It should have been checked but clearly wasn't. I'm sure there are reasons for that and partly that is due to staffing issue but that isn't, as Olly said, an excuse. As has been said the image on the OS all week was correct.
But once the error was made is was admitted and an apology was issued.
No "I was misquoted" or "the image was taken out of context"
For that at least Olly and the comms team deserve some credit. They got it wrong, badly wrong, but held their hands up, issued an apology and did what they could do to rectify the mistake ASAP
Infuriating. Not buying this 'it's just a mistake' argument either.
A 'mistake' would be a typo or calling out the wrong number for a substitution.
Not sure what you mean. Do you think someone did it on purpose?
It seems fairly clear some cut and pasted an image from the internet without checking. That is not acceptable and reflects poorly on the club but it was a mistake, not a deliberate act.
This is my take on what happened as well.
I spoke to the person who made the mistake after the match. They are embarrassed, horrified, and upset, not for themselves, but for, in particular, the family and also the people who knew him and saw him play. They know it was a real cock up and, knowing the person, will be spending the evening mulling over how they got it wrong.
In this case it is absolutely not to do with the regime. As far as I can tell, it is as a result of someone who has had a very busy week and, in the time available, didn't do a final check on the picture that had been cut and pasted. It is the kind of mistake that once made, cannot be undone. Yes, there should have been another check. Yes, there could be a stronger checking process all round including others. But there wasn't and an error happened. The reality is that these things do happen, even with best of comms teams. I would challenge anyone to say that they have never made a mistake in their life.
Just for the record, the person is a life long Charlton fan from a Charlton supporting family. They know the importance of the history of Charlton and honouring former players. They, in my mind, normally go beyond the call of duty and want to do the best job possible, partly because they want to do a good job, but mostly for the fans benefit. I would cut them some slack as they are fully aware of the damage done here. Olly's initial comments were not particularly helpful but he has since clarified things.
A terrible and inexcusable mistake BUT everyone makes mistakes
Let's reserve our real anger for those at the top who are destroying our club.
Infuriating. Not buying this 'it's just a mistake' argument either.
A 'mistake' would be a typo or calling out the wrong number for a substitution.
This ! Grahams grieving family attend to honour their Father, Husband, Grandfather at one of his former clubs, can you imagine how much more grief was inflicted upon them by putting up the picture of Alan Campbell ? Disgraceful & absolutely no excuse. If a students work then somebody at a senior level should have sanctioned this. My feelings go out to Grahams family & my hatred goes to this fucking abomination of an ownership & anyone connected with it. Miere Murray this means you, you cunts !
A poor error and in this instance not one that can be blamed directly on the regime or Katrien.
It should have been checked but clearly wasn't. I'm sure there are reasons for that and partly that is due to staffing issue but that isn't, as Olly said, an excuse. As has been said the image on the OS all week was correct.
But once the error was made is was admitted and an apology was issued.
No "I was misquoted" or "the image was taken out of context"
For that at least Olly and the comms team deserve some credit. They got it wrong, badly wrong, but held their hands up, issued an apology and did what they could do to rectify the mistake ASAP
Infuriating. Not buying this 'it's just a mistake' argument either.
A 'mistake' would be a typo or calling out the wrong number for a substitution.
Not sure what you mean. Do you think someone did it on purpose?
It seems fairly clear some cut and pasted an image from the internet without checking. That is not acceptable and reflects poorly on the club but it was a mistake, not a deliberate act.
This is my take on what happened as well.
I spoke to the person who made the mistake after the match. They are embarrassed, horrified, and upset, not for themselves, but for, in particular, the family and also the people who knew him and saw him play. They know it was a real cock up and, knowing the person, will be spending the evening mulling over how they got it wrong.
In this case it is absolutely not to do with the regime. As far as I can tell, it is as a result of someone who has had a very busy week and, in the time available, didn't do a final check on the picture that had been cut and pasted. It is the kind of mistake that once made, cannot be undone. Yes, there should have been another check. Yes, there could be a stronger checking process all round including others. But there wasn't and an error happened. The reality is that these things do happen, even with best of comms teams. I would challenge anyone to say that they have never made a mistake in their life.
Just for the record, the person is a life long Charlton fan from a Charlton supporting family. They know the importance of the history of Charlton and honouring former players. They, in my mind, normally go beyond the call of duty and want to do the best job possible, partly because they want to do a good job, but mostly for the fans benefit. I would cut them some slack as they are fully aware of the damage done here. Olly's initial comments were not particularly helpful but he has since clarified things.
Sorry, but the regime are responsible for the conditions that allowed this error to occur. Someone too busy to do their job properly is a sign of under-resourced staffing. Insufficient checks prior to publication is a sign of poor management.
I have every sympathy for the individual responsible, they have been left to make an error with no protection or oversight from those supposed to be managing them. It happens time and time again. Remember Katie and her marketing email that disclosed 40+ supporters email addresses? Junior staff are getting hung out to dry by their useless managers.
It's likely that there are very few still working at the club, especially in communications who knew Graham. However Keith Peacock certainly would, probably Chris Parkes as well, so just ask them to confirm. They even had Graham's correct photo up on the main site for the past couple of days. This is unbelievable and so embarrassing.
Or, of course, if they weren't being so childish over our Henry they could have checked with the museum.
It was a shocking thing to do, and completely blew my ind that I felt it difficult to join in the applause! I watched both Moore and Campbell play togetehr in the late 60's, had both their autographs and this to me was so embarrassing. There needs to be a complete review - or even an INVESTIGATION! - of what went wrong as you cannot have this sort of thing happening again.
Oh, and who types out the latest scores pages? Forrest??? Huddesfield??? There was another one too that I've forgotten. I know that they were corrected later on, but they should be checked too!
At half time they put the score up, and over the tannoy, as Derby 0 Cardiff 0. So who were we playing then?
Comments
Feel ashamed of the club...
Will KM or RD be making a formal public apology or is yours and the rather rushed one by BDL at half time considered sufficient?
It should have been checked but clearly wasn't. I'm sure there are reasons for that and partly that is due to staffing issue but that isn't, as Olly said, an excuse. As has been said the image on the OS all week was correct.
But once the error was made is was admitted and an apology was issued.
No "I was misquoted" or "the image was taken out of context"
For that at least Olly and the comms team deserve some credit. They got it wrong, badly wrong, but held their hands up, issued an apology and did what they could do to rectify the mistake ASAP Not sure what you mean. Do you think someone did it on purpose?
It seems fairly clear some cut and pasted an image from the internet without checking. That is not acceptable and reflects poorly on the club but it was a mistake, not a deliberate act.
Can mistakes like this happen? Yes of course.
Is it on it's own a huge issue? It's embarrassing but no, not really.
Does the fact it's on top of so many other faux pas and lies increase it's impact? Yes, Yes, Yes, Yes!
In any other organisation heads would roll for this but no doubt we will get the normal smirky grin from Pinnochio and be told that everything is getting better and that lessons will be learnt going forward.
Total bullshit.
It always falls down to them, individual error or not - 'hiring' students to do these sort of jobs is not the students fault, it's the Club's fault for giving them that responsibility.
It's a big mistake, what's done is done though. We will be critical of everything the Club do wrong but this one is a shade over the line IMO. How little respect to let that on the big screen in front of THOUSANDS of people.
Having a CAFC comms job on your CV at the moment is akin to a sailor having 'Iceberg spotter RMS Titanic' back in the early 1900s.
Who took responsibility when BP's oil well sprang a leak? KM should stand up publicly and take responsibility regardless of who actually made the mistake.
I wasn't there, but when I saw this I was really upset. Not angry, but upset. Possibly not angry because nothing really surprises me about what goes on at the club anymore. It was probably an honest mistake but one that should not have happened because, as others have said, there are enough people around who could identify just who 'Tank' was.
Good that Olly got on quickly to apologise and has also explained further. I do think a higher authority should do so publicly but will be surprised if it happens.
I'd prefer now to remember the player and person that Graham was and not rant about what happened today or call for anyone's head.
Wankers.
Regardless of all that someone made a poor poor mistake.
I spoke to the person who made the mistake after the match. They are embarrassed, horrified, and upset, not for themselves, but for, in particular, the family and also the people who knew him and saw him play. They know it was a real cock up and, knowing the person, will be spending the evening mulling over how they got it wrong.
In this case it is absolutely not to do with the regime. As far as I can tell, it is as a result of someone who has had a very busy week and, in the time available, didn't do a final check on the picture that had been cut and pasted. It is the kind of mistake that once made, cannot be undone. Yes, there should have been another check. Yes, there could be a stronger checking process all round including others. But there wasn't and an error happened. The reality is that these things do happen, even with best of comms teams. I would challenge anyone to say that they have never made a mistake in their life.
Just for the record, the person is a life long Charlton fan from a Charlton supporting family. They know the importance of the history of Charlton and honouring former players. They, in my mind, normally go beyond the call of duty and want to do the best job possible, partly because they want to do a good job, but mostly for the fans benefit. I would cut them some slack as they are fully aware of the damage done here. Olly's initial comments were not particularly helpful but he has since clarified things.
Let's reserve our real anger for those at the top who are destroying our club.
I have every sympathy for the individual responsible, they have been left to make an error with no protection or oversight from those supposed to be managing them. It happens time and time again. Remember Katie and her marketing email that disclosed 40+ supporters email addresses? Junior staff are getting hung out to dry by their useless managers.