Buy tickets at the ground? Club backtracks on £2.50 admin charge, retains £3 <2hrs pre-KO charge
Comments
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Where is that? East stand?0
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The justification is it's a penalty. It's a discouragement.They are trying to stop you doing it.seth plum said:
Well we have some convergence now.Covered End said:
Well on this point I agree with you 100%. I said last season that the system was not fit for purpose if you wanted to buy for more than just yourself.seth plum said:Earlier today my son phoned and asked me to get an extra two tickets for Bury away for his two friends...both Charlton very regulars.
I have had this discussion on here, indeed heeded Covered End to an extent.
When he got home from work (he is young and tech/internet savvy, his job depends on it) and we all sat down to a Plum family dinner cooked by yours truly. As usual my son had his laptop next to him.
I said to him, I want you to get the tickets online, use my credit card, so I can go to the Valley tomorrow to collect them without a surcharge.
he said OK (after all three of the tickets were for him and his mates).
After saying 'this is stupid' and stopping and starting again from fresh he eventually said 'can't you do it by phone?'
It turns out that he would have to input the names, addresses and email addresses of all four of us to buy the tickets online.
Unsurprisingly he didn't have that information immediately to hand.
So I will end up being a personal caller to the Valley tomorrow to buy tickets for the Bury away game...AND THEY WILL CHARGE ME EXTRA FOR DOING SO!
The online system was actually tried, believe me, and it wasn't possible to complete.
Presumably the snorters on here will say I should have anticipated what information was required for all four of us and we ought to have had it to hand.
All I will say is I tried following Covered End's advice, spirit of open mindedness and all that, and it didn't work for me.
How is my experience as a fan to be justified? I am somehow at fault? Moaning for moaning sake on this issue?
I phoned Mandy Palace fan & explained the issue and said I refused to pay additional charges for a phone purchase, because the online system didn't work properly. They despatched the tickets free of charge.
To extend it, I note your kind advice about not taking time to go to the Valley, but then (possibly in the spirit of piss taking) you explain how I ought to get a bus to the Valley to pick the tickets up, so maybe we can agree on something here.
Of course people can buy online, they can print out tickets, they can scan smartphone applications, they can be ambivalent about surcharges because they feel flush, they can even get others to do all the stuff for them.
But.
Do you think it is really reasonable to charge a personal caller to the ticket office window a surplus for taking the trouble to go to the Valley to buy one or more tickets in cash?
Someone is sitting at the window anyway. All they have to do is take in the money and hand over the ticket. How does that justify charging above face/advertised value?
If you want to continue with the "old fashioned way" you will pay more.
You can't uninvent the internet. It's here, it's cheap, they want you to use it.0 -
But it is not fit for purpose.3
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Well they've certainly persuaded me to avoid turning up and buying tickets on the day this season.
Which is a kind of pity, because that was the only way I was going to go to any games this season.
Oh well. See you all back at The Valley after these incompetent, deceitful shits have sold up and pissed off, for good.14 -
So your whinging about Charlton's payment system, when you're not even going to Charlton.Lordflashheart said:Just got my Dartford FC 2016 / 17 season ticket out of my wallet and said to myself 'yep, right decision'
I think I'll have a look around a few clubs I won't be going to and start moaning about them.3 -
I tried using it this evening and it didn't work. I wasn't uninventing the internet either, but using it. Inventing the internet does not mean uninventing common sense.Covered End said:
The justification is it's a penalty. It's a discouragement.They are trying to stop you doing it.seth plum said:
Well we have some convergence now.Covered End said:
Well on this point I agree with you 100%. I said last season that the system was not fit for purpose if you wanted to buy for more than just yourself.seth plum said:Earlier today my son phoned and asked me to get an extra two tickets for Bury away for his two friends...both Charlton very regulars.
I have had this discussion on here, indeed heeded Covered End to an extent.
When he got home from work (he is young and tech/internet savvy, his job depends on it) and we all sat down to a Plum family dinner cooked by yours truly. As usual my son had his laptop next to him.
I said to him, I want you to get the tickets online, use my credit card, so I can go to the Valley tomorrow to collect them without a surcharge.
he said OK (after all three of the tickets were for him and his mates).
After saying 'this is stupid' and stopping and starting again from fresh he eventually said 'can't you do it by phone?'
It turns out that he would have to input the names, addresses and email addresses of all four of us to buy the tickets online.
Unsurprisingly he didn't have that information immediately to hand.
So I will end up being a personal caller to the Valley tomorrow to buy tickets for the Bury away game...AND THEY WILL CHARGE ME EXTRA FOR DOING SO!
The online system was actually tried, believe me, and it wasn't possible to complete.
Presumably the snorters on here will say I should have anticipated what information was required for all four of us and we ought to have had it to hand.
All I will say is I tried following Covered End's advice, spirit of open mindedness and all that, and it didn't work for me.
How is my experience as a fan to be justified? I am somehow at fault? Moaning for moaning sake on this issue?
I phoned Mandy Palace fan & explained the issue and said I refused to pay additional charges for a phone purchase, because the online system didn't work properly. They despatched the tickets free of charge.
To extend it, I note your kind advice about not taking time to go to the Valley, but then (possibly in the spirit of piss taking) you explain how I ought to get a bus to the Valley to pick the tickets up, so maybe we can agree on something here.
Of course people can buy online, they can print out tickets, they can scan smartphone applications, they can be ambivalent about surcharges because they feel flush, they can even get others to do all the stuff for them.
But.
Do you think it is really reasonable to charge a personal caller to the ticket office window a surplus for taking the trouble to go to the Valley to buy one or more tickets in cash?
Someone is sitting at the window anyway. All they have to do is take in the money and hand over the ticket. How does that justify charging above face/advertised value?
If you want to continue with the "old fashioned way" you will pay more.
You can't uninvent the internet. It's here, it's cheap, they want you to use it.3 -
My opinion is that an increase of ticket prices on the day makes perfect sense to me. They obviously would prefer not to have a last minute rush, the queues get quite large and means people collecting tickets they've bought can often wait large amount of time while people pick and choose seats etc. To charge people extra for popping down during the week when it's not busy and would have to have staff members there is absolutely outrageous, what sort of moron even thought of that idea.5
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I'd phone up tomorrow, say the system isn't working, ask for the tickets and say you're not willing to pay a fee. (as I said previously).seth plum said:
I tried using it this evening and it didn't work. I wasn't uninventing the internet either, but using it. Inventing the internet does not mean uninventing common sense.Covered End said:
The justification is it's a penalty. It's a discouragement.They are trying to stop you doing it.seth plum said:
Well we have some convergence now.Covered End said:
Well on this point I agree with you 100%. I said last season that the system was not fit for purpose if you wanted to buy for more than just yourself.seth plum said:Earlier today my son phoned and asked me to get an extra two tickets for Bury away for his two friends...both Charlton very regulars.
I have had this discussion on here, indeed heeded Covered End to an extent.
When he got home from work (he is young and tech/internet savvy, his job depends on it) and we all sat down to a Plum family dinner cooked by yours truly. As usual my son had his laptop next to him.
I said to him, I want you to get the tickets online, use my credit card, so I can go to the Valley tomorrow to collect them without a surcharge.
he said OK (after all three of the tickets were for him and his mates).
After saying 'this is stupid' and stopping and starting again from fresh he eventually said 'can't you do it by phone?'
It turns out that he would have to input the names, addresses and email addresses of all four of us to buy the tickets online.
Unsurprisingly he didn't have that information immediately to hand.
So I will end up being a personal caller to the Valley tomorrow to buy tickets for the Bury away game...AND THEY WILL CHARGE ME EXTRA FOR DOING SO!
The online system was actually tried, believe me, and it wasn't possible to complete.
Presumably the snorters on here will say I should have anticipated what information was required for all four of us and we ought to have had it to hand.
All I will say is I tried following Covered End's advice, spirit of open mindedness and all that, and it didn't work for me.
How is my experience as a fan to be justified? I am somehow at fault? Moaning for moaning sake on this issue?
I phoned Mandy Palace fan & explained the issue and said I refused to pay additional charges for a phone purchase, because the online system didn't work properly. They despatched the tickets free of charge.
To extend it, I note your kind advice about not taking time to go to the Valley, but then (possibly in the spirit of piss taking) you explain how I ought to get a bus to the Valley to pick the tickets up, so maybe we can agree on something here.
Of course people can buy online, they can print out tickets, they can scan smartphone applications, they can be ambivalent about surcharges because they feel flush, they can even get others to do all the stuff for them.
But.
Do you think it is really reasonable to charge a personal caller to the ticket office window a surplus for taking the trouble to go to the Valley to buy one or more tickets in cash?
Someone is sitting at the window anyway. All they have to do is take in the money and hand over the ticket. How does that justify charging above face/advertised value?
If you want to continue with the "old fashioned way" you will pay more.
You can't uninvent the internet. It's here, it's cheap, they want you to use it.1 -
For those arguing this is in some way illegal are wrong. The club have the right to do this. They are arseholes but well within consumer law.2
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Premium phone line isn't it?Covered End said:
I'd phone up tomorrow, say the system isn't working, ask for the tickets and say you're not willing to pay a fee. (as I said previously).seth plum said:
I tried using it this evening and it didn't work. I wasn't uninventing the internet either, but using it. Inventing the internet does not mean uninventing common sense.Covered End said:
The justification is it's a penalty. It's a discouragement.They are trying to stop you doing it.seth plum said:
Well we have some convergence now.Covered End said:
Well on this point I agree with you 100%. I said last season that the system was not fit for purpose if you wanted to buy for more than just yourself.seth plum said:Earlier today my son phoned and asked me to get an extra two tickets for Bury away for his two friends...both Charlton very regulars.
I have had this discussion on here, indeed heeded Covered End to an extent.
When he got home from work (he is young and tech/internet savvy, his job depends on it) and we all sat down to a Plum family dinner cooked by yours truly. As usual my son had his laptop next to him.
I said to him, I want you to get the tickets online, use my credit card, so I can go to the Valley tomorrow to collect them without a surcharge.
he said OK (after all three of the tickets were for him and his mates).
After saying 'this is stupid' and stopping and starting again from fresh he eventually said 'can't you do it by phone?'
It turns out that he would have to input the names, addresses and email addresses of all four of us to buy the tickets online.
Unsurprisingly he didn't have that information immediately to hand.
So I will end up being a personal caller to the Valley tomorrow to buy tickets for the Bury away game...AND THEY WILL CHARGE ME EXTRA FOR DOING SO!
The online system was actually tried, believe me, and it wasn't possible to complete.
Presumably the snorters on here will say I should have anticipated what information was required for all four of us and we ought to have had it to hand.
All I will say is I tried following Covered End's advice, spirit of open mindedness and all that, and it didn't work for me.
How is my experience as a fan to be justified? I am somehow at fault? Moaning for moaning sake on this issue?
I phoned Mandy Palace fan & explained the issue and said I refused to pay additional charges for a phone purchase, because the online system didn't work properly. They despatched the tickets free of charge.
To extend it, I note your kind advice about not taking time to go to the Valley, but then (possibly in the spirit of piss taking) you explain how I ought to get a bus to the Valley to pick the tickets up, so maybe we can agree on something here.
Of course people can buy online, they can print out tickets, they can scan smartphone applications, they can be ambivalent about surcharges because they feel flush, they can even get others to do all the stuff for them.
But.
Do you think it is really reasonable to charge a personal caller to the ticket office window a surplus for taking the trouble to go to the Valley to buy one or more tickets in cash?
Someone is sitting at the window anyway. All they have to do is take in the money and hand over the ticket. How does that justify charging above face/advertised value?
If you want to continue with the "old fashioned way" you will pay more.
You can't uninvent the internet. It's here, it's cheap, they want you to use it.0 -
Sponsored links:
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No it's free if you phone from a Virgin landline I believe, as it's an 03 number. Standard rate if not Virgin. I'll look the number up for you.seth plum said:
Premium phone line isn't it?Covered End said:
I'd phone up tomorrow, say the system isn't working, ask for the tickets and say you're not willing to pay a fee. (as I said previously).seth plum said:
I tried using it this evening and it didn't work. I wasn't uninventing the internet either, but using it. Inventing the internet does not mean uninventing common sense.Covered End said:
The justification is it's a penalty. It's a discouragement.They are trying to stop you doing it.seth plum said:
Well we have some convergence now.Covered End said:
Well on this point I agree with you 100%. I said last season that the system was not fit for purpose if you wanted to buy for more than just yourself.seth plum said:Earlier today my son phoned and asked me to get an extra two tickets for Bury away for his two friends...both Charlton very regulars.
I have had this discussion on here, indeed heeded Covered End to an extent.
When he got home from work (he is young and tech/internet savvy, his job depends on it) and we all sat down to a Plum family dinner cooked by yours truly. As usual my son had his laptop next to him.
I said to him, I want you to get the tickets online, use my credit card, so I can go to the Valley tomorrow to collect them without a surcharge.
he said OK (after all three of the tickets were for him and his mates).
After saying 'this is stupid' and stopping and starting again from fresh he eventually said 'can't you do it by phone?'
It turns out that he would have to input the names, addresses and email addresses of all four of us to buy the tickets online.
Unsurprisingly he didn't have that information immediately to hand.
So I will end up being a personal caller to the Valley tomorrow to buy tickets for the Bury away game...AND THEY WILL CHARGE ME EXTRA FOR DOING SO!
The online system was actually tried, believe me, and it wasn't possible to complete.
Presumably the snorters on here will say I should have anticipated what information was required for all four of us and we ought to have had it to hand.
All I will say is I tried following Covered End's advice, spirit of open mindedness and all that, and it didn't work for me.
How is my experience as a fan to be justified? I am somehow at fault? Moaning for moaning sake on this issue?
I phoned Mandy Palace fan & explained the issue and said I refused to pay additional charges for a phone purchase, because the online system didn't work properly. They despatched the tickets free of charge.
To extend it, I note your kind advice about not taking time to go to the Valley, but then (possibly in the spirit of piss taking) you explain how I ought to get a bus to the Valley to pick the tickets up, so maybe we can agree on something here.
Of course people can buy online, they can print out tickets, they can scan smartphone applications, they can be ambivalent about surcharges because they feel flush, they can even get others to do all the stuff for them.
But.
Do you think it is really reasonable to charge a personal caller to the ticket office window a surplus for taking the trouble to go to the Valley to buy one or more tickets in cash?
Someone is sitting at the window anyway. All they have to do is take in the money and hand over the ticket. How does that justify charging above face/advertised value?
If you want to continue with the "old fashioned way" you will pay more.
You can't uninvent the internet. It's here, it's cheap, they want you to use it.0 -
Not difficult to guess who said moron might be, CJLC.C_Jensens_Love_Child said:My opinion is that an increase of ticket prices on the day makes perfect sense to me. They obviously would prefer not to have a last minute rush, the queues get quite large and means people collecting tickets they've bought can often wait large amount of time while people pick and choose seats etc. To charge people extra for popping down during the week when it's not busy and would have to have staff members there is absolutely outrageous, what sort of moron even thought of that idea.
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03330 144444. I usually go for option 6, but it may have changed.
http://www.cafc.co.uk/tickets/ticket-prices/0 -
Would it simply not be easier to make the actual ticket price higher and let that cover the staffing and processing and match day selling and all that kind of stuff, or is that too simplistic?
They can price a ticket at, say, £23 instead of twenty, and then the messing around from the fan point of view can be avoided.
Indeed if they also keep the smartphone/online/print at home option then each time that is used, they will make extra money because of expense avoided. They might also try friendly persuasion and encouragement to get people to use a system the club would rather prefer.
The central issue using this method would be the specific price to pitch the ticket at.
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Thank you for finding the number.Covered End said:03330 144444. I usually go for option 6, but it may have changed.
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I've never seen that photo, if I remember though you persuaded me, mid giving him a piece of my mind, to pose for a happy with tone photo?Arsenetatters said:
That reminds me - I've got a great photo of you giving Tone a hard time at the POTY do!Alwaysneil said:i thought it sounded like my friend Tony's idea.
I don't think I had an arm around his neck or was giving the thumbs up to the camera. God I hope not.1 -
It would, but unfortunately the stick is more effective than the carrot in this scenario.seth plum said:Would it simply not be easier to make the actual ticket price higher and let that cover the staffing and processing and match day selling and all that kind of stuff, or is that too simplistic?
They can price a ticket at, say, £23 instead of twenty, and then the messing around from the fan point of view can be avoided.
Indeed if they also keep the smartphone/online/print at home option then each time that is used, they will make extra money because of expense avoided. They might also try friendly persuasion and encouragement to get people to use a system the club would rather prefer.
The central issue using this method would be the specific price to pitch the ticket at.0 -
More effective in what way exactly?1
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Haha if they increase the base price of the ticket and everyone has an aneurysm, or they slap on a surcharge for booking/on the day tickets and everyone has an aneurysm. They could do absolutely nothing different to last season, and everyone would have an aneurysm.
Thought everyone is boycotting anyway, so what's the issue?2 -
Have you tried breathing through your nose?sam3110 said:Haha if they increase the base price of the ticket and everyone has an aneurysm, or they slap on a surcharge for booking/on the day tickets and everyone has an aneurysm. They could do absolutely nothing different to last season, and everyone would have an aneurysm.
Thought everyone is boycotting anyway, so what's the issue?
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The people defending the decision and (rightly) pointing out that times are changing and other companies do the same thing and wish to encourage online booking seem to not know, or are simply ignoring the fact, that these other companies have online booking sites that actually work with consistency and are easily navigable. Unlike Charlton's.
It's just another piss take that is badly calculated and risks actually costing them more than they are going to gain out of it, especially good will wise. Once again they prove they they don't know, and don't care to know, about their customer base.8 -
I wonder how many fans will be at the forum.Fanny Fanackapan said:For anyone interested, the next FF meeting is 18th July.
As you know, I shall not be attending & have sent my apologies....
However, I'm sure that @rikofold or Ian Wallis would be prepared to pose questions/read a statement on fans' behalf so something to consider.
So much for a light at the end of a long, dark tunnel.
It's fast becoming a mere pinprick.....with the emphasis on the prick.
It seems there are a lot of club staff at these gatherings.0 -
I think you have hit the nail on the head with the second paragraph.seth plum said:Would it simply not be easier to make the actual ticket price higher and let that cover the staffing and processing and match day selling and all that kind of stuff, or is that too simplistic?
They can price a ticket at, say, £23 instead of twenty, and then the messing around from the fan point of view can be avoided.
Indeed if they also keep the smartphone/online/print at home option then each time that is used, they will make extra money because of expense avoided. They might also try friendly persuasion and encouragement to get people to use a system the club would rather prefer.
The central issue using this method would be the specific price to pitch the ticket at.
If the idiots who agreed this idea had the nouse to increase the price by £3 to what they were looking to charge customers/fans/morons/racists then this outrage would not have occurred.
Incidentally, has anybody seen the matchday prices for next season? I daresay that will be another f*** up.
These people really p*** me off, at the same time upset me at the way they are dismantalling this club brick-by-brick.2 -
When I saw the pic I thought Nigel(ex Eastenders fame) was at the do.Alwaysneil said:
I've never seen that photo, if I remember though you persuaded me, mid giving him a piece of my mind, to pose for a happy with tone photo?Arsenetatters said:
That reminds me - I've got a great photo of you giving Tone a hard time at the POTY do!Alwaysneil said:i thought it sounded like my friend Tony's idea.
I don't think I had an arm around his neck or was giving the thumbs up to the camera. God I hope not.
I thought we had another celebrity fan!0 -
Apologist.sam3110 said:Haha if they increase the base price of the ticket and everyone has an aneurysm, or they slap on a surcharge for booking/on the day tickets and everyone has an aneurysm. They could do absolutely nothing different to last season, and everyone would have an aneurysm.
Thought everyone is boycotting anyway, so what's the issue?1 -
Sounds very wrong......Arsenetatters said:
That reminds me - I've got a great photo of you giving Tone a hard time at the POTY do!Alwaysneil said:i thought it sounded like my friend Tony's idea.
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I want to see Meire live on Watchdog, being slowly grilled by Anne Robinson.T.C.E said:
I want to see her live on Masterchef being grilled by anyone who can turn a feckin grill on.
A spit roast would be more apt.0 -
I want to see her live on Masterchef being grilled by anyone who can turn a feckin grill on.ricky_otto said:
I want to see Meire live on Watchdog, being slowly grilled by Anne Robinson.T.C.E said:
A spit roast would be more apt.
Must be the "export" version of Masterchef you watch...0 -
Apologist.sam3110 said:Haha if they increase the base price of the ticket and everyone has an aneurysm, or they slap on a surcharge for booking/on the day tickets and everyone has an aneurysm. They could do absolutely nothing different to last season, and everyone would have an aneurysm.
Thought everyone is boycotting anyway, so what's the issue?1 -
As far as the ticketing website is concerned it is Sh***. I have been unable to buy tickets on the website for more than 18months. When I try too it does not recognise me. When I try to register on the site it says I already exist, and the club have done nothing to help me. That is how much they think of customers, they are the Gerald Ratners of football clubs.5
