The silly and unnecessary competition logo takes up half of the screen that is left after the first half has been eaten up by advertising, leaving the scores left to fit on a square the size of a postage stamp.
Was impossible to read from the West Upper on Saturday and I have pretty good eyes.
I was nearly able to work out one of the scores last night...
Thank god its not just me, I was about to book an eyetest as I couldnt read them either. Perhaps they could split the division sothat theres room to increase the font size, otherwise dont bother displaying them.
The silly and unnecessary competition logo takes up half of the screen that is left after the first half has been eaten up by advertising, leaving the scores left to fit on a square the size of a postage stamp.
Was impossible to read from the West Upper on Saturday and I have pretty good eyes.
That's not on, can't see the screen anyway where I sit but I'm paying a lot less for my season ticket than most of you. Missed it at first but doesn't bother me now. All about sweating the asset no doubt and the advertising revenue.
But we all know the club reacts to stuff on this forum - it's happened many times.
Seems a bit of a kop out to say "nobody us emailed or phoned us, everything must be OK." Also a load of rubbish as people "involved" with the screen have commented on the subject on this very forum - I'm sure that could be fed back to the club.
Frankly, it is not good enough that the club say no-one has contacted them about it. They should be providing a quality service and they should test the product themselves to ensure that it is satisfactory. I suspect the mentality is that we pay to see football and that extra frills like the big screen are bonuses that we should meekly accept no-matter that quality. But it's not really like that, is it? It's more akin to paying out for a new car that has a crappy little radio that you can't hear. It just doesn't happen, does it? Because professional businesses test their offering.
It is great that the club have shelled out on a wonderful new screen. Frankly, it is rather pathetic that a month on we still can't see what it says. The attitude to customer service seems very poor. They need to get someone (with tired middle-aged eyes to match their fan base) to go to the farthest place in the NE corner and test it. The result of that test should be to set a minimum font size that is strictly adhered too, because at the moment it feels like this:
Oh, and another thing. I am really missing the names on the screen and the card count. Despite the better technology, it feels like we've taken a step back.
I was told last night that no one is contacting the club about the big screen be it size, team line ups etc.
So I can only say don't just post it on here. Write/email to the club
I'm pretty certain Steve Adamson came on here just after the first match and explained that they are looking into the line ups, etc, etc but wanted to try a few things out before doing so.
I agree, the scores type is way too small, and I struggled to read it even wearing my glasses! Would also much prefer the teamsheet to be up and action replays shown, rather than live all the time.
Oh, and another thing. I am really missing the names on the screen and the card count. Despite the better technology, it feels like we've taken a step back.
Exactly. But not having the names on there has made me buy a programme. Oh that's what they want. Tore off back page with names from Rotherhams programme to take last night before remembering that I wouldn't have Huddersfield's line up.....
The silly and unnecessary competition logo takes up half of the screen that is left after the first half has been eaten up by advertising, leaving the scores left to fit on a square the size of a postage stamp.
Was impossible to read from the West Upper on Saturday and I have pretty good eyes.
There's a competition logo ???
And If I could work out who the advertisers are I'd boycott them out of principle...
showing the game 'live' on the screen is just totally pointless, cut to highlights of goals etc if you want to but other than that, show the score / time / teams in a big enough font
Oh, and another thing. I am really missing the names on the screen and the card count. Despite the better technology, it feels like we've taken a step back.
showing the game 'live' on the screen is just totally pointless, cut to highlights of goals etc if you want to but other than that, show the score / time / teams in a big enough font
Spot on, who's watching the game on the screen? Except to see the 'highlights'.
Do miss the line-ups with the goals and cards as its brilliant to look back on over the course of the match.
I swear two players got booked in the first half (and they did) but had to go on to BBC Sport to find out (Who only provide the information 10-mins after it happened), especially with the second yellow card, when the fans started chanting for a red to be produced I was under the impression that he was the guy who had already been booked.
Past years I could just turn to my left see what had happened and it would be cleared up instantly.
The starting line ups are over to quick IMO to. Blink and you miss them.
Agreed... Again was watching the screen when Dave was reading the teams out on Saturday, the screen had reached Tony Watt whilst Dave was still reading out Gudmundsson.
Completely confused me, not because I cant tell the difference between Tony and Johann but because I thought the screen had got the players mixed up
I can see a benefit of not letting the fans get to know who the players are as we won't miss them when they get sold or moved on...and after last nights performance it's probably better some of them remain anonymous...though I've made a note of the numbers...
Replacing the old screen with a new, bigger screen was a great idea. But then they take up what must be about a third of the screen with advertising and leave an actual viewing area smaller than the old screen and with almost completely illegible writing at most times. Not showing the line-ups and cards is also annoying.
Anyone got an e-mail address where I can complain to the club?
In terms of font sizes being too small is this on the scores? This is honestly the first I've heard of it, and I've received one email today which directed me here where I saw the comments. I will look into making these larger even if we have to split them for the next match.
To disprove a few comments I keep reading, the big screen section which fans see isn't smaller than last season. The big screen has smaller edges and takes up the entire case whereas the previous one didn't, and the wider edges makes the picture a 16 x 9 dimension which is the more common video format.
In terms of live game feed we wanted to try this for the first few games and then review it from there. I will pass comments on to the relevant people making the decision to have the live game feed, and we will work on a solution which will benefit the majority of fans. I've said it a lot but we are looking into how we can get the teams on the screen in some form, it's just taking time to work out and potentially get new software built as the screen is run in a completely different way to how it was last season so it wouldn't even be a case of just grabbing the controls from last season.
Hopefully we will find a solution both in the software side and fan engagement side soon.
Oh, and another thing. I am really missing the names on the screen and the card count. Despite the better technology, it feels like we've taken a step back.
Exactly. But not having the names on there has made me buy a programme. Oh that's what they want. Tore off back page with names from Rotherhams programme to take last night before remembering that I wouldn't have Huddersfield's line up.....
Not all the Huddersfield players were listed in the programme anyway. The keeper Steer (1), Ward (12) and Billing (29) were all missing. I ended up looking up the BBC Sport match page to see the lineups!
Oh, and can we have the substitutes up on the big screen as well, as the East Stand tannoy is inaudible
I couldn't read the scores either and asked my husband if it was just my eyes. He couldn't read it either. Would much rather have the teams listed than the match.
The club is not too good in regard to people with disabilities at the moment. In the programme they state that they have had to stop people using the lift from the West Stand reception to the Upper West for health a safety reasons, yet they say that people have been using the service lift instead.
Absolutely no reason why they should have to use the service lift rather than the 'customer' lift other than they want to stop people walking through the new 'executive' Vista Lounge.
They are going to re-locate fans from the Upper West to other areas of the stadium if they can't use the stairs. Lots of those people could use the stairs in an emergency, but have used the lift as it is a long way up for some people.
Premier League teams are having to improve their facilities for wheelchair users and if we want to be in that league, the club will have to do better for less able 'customers'.
I'm glad it wasn't just me. I couldn't read the scores either and seriously considered booking an appointment with the optician because i thought my eyes had got worse. Totally agree about the lineups too.
Don't have a problem with the advertising; as it's all sensible income generation for the club, and in my opinion, isn't obtrusive. Don't like the 'live' showing of the match though. Echo the thoughts on here of having squad names, numbers, goals and bookings.
Comments
Was impossible to read from the West Upper on Saturday and I have pretty good eyes.
The lineups not being on the screen, or at least scrolling is ridiculous.
So I can only say don't just post it on here. Write/email to the club
Seems a bit of a kop out to say "nobody us emailed or phoned us, everything must be OK." Also a load of rubbish as people "involved" with the screen have commented on the subject on this very forum - I'm sure that could be fed back to the club.
If they write a letter of course.
It is great that the club have shelled out on a wonderful new screen. Frankly, it is rather pathetic that a month on we still can't see what it says. The attitude to customer service seems very poor. They need to get someone (with tired middle-aged eyes to match their fan base) to go to the farthest place in the NE corner and test it. The result of that test should be to set a minimum font size that is strictly adhered too, because at the moment it feels like this:
And If I could work out who the advertisers are I'd boycott them out of principle...
I swear two players got booked in the first half (and they did) but had to go on to BBC Sport to find out (Who only provide the information 10-mins after it happened), especially with the second yellow card, when the fans started chanting for a red to be produced I was under the impression that he was the guy who had already been booked.
Past years I could just turn to my left see what had happened and it would be cleared up instantly.
Blink and you miss them.
Completely confused me, not because I cant tell the difference between Tony and Johann but because I thought the screen had got the players mixed up
Anyone got an e-mail address where I can complain to the club?
In terms of font sizes being too small is this on the scores? This is honestly the first I've heard of it, and I've received one email today which directed me here where I saw the comments. I will look into making these larger even if we have to split them for the next match.
To disprove a few comments I keep reading, the big screen section which fans see isn't smaller than last season. The big screen has smaller edges and takes up the entire case whereas the previous one didn't, and the wider edges makes the picture a 16 x 9 dimension which is the more common video format.
In terms of live game feed we wanted to try this for the first few games and then review it from there. I will pass comments on to the relevant people making the decision to have the live game feed, and we will work on a solution which will benefit the majority of fans. I've said it a lot but we are looking into how we can get the teams on the screen in some form, it's just taking time to work out and potentially get new software built as the screen is run in a completely different way to how it was last season so it wouldn't even be a case of just grabbing the controls from last season.
Hopefully we will find a solution both in the software side and fan engagement side soon.
Oh, and can we have the substitutes up on the big screen as well, as the East Stand tannoy is inaudible
The club is not too good in regard to people with disabilities at the moment. In the programme they state that they have had to stop people using the lift from the West Stand reception to the Upper West for health a safety reasons, yet they say that people have been using the service lift instead.
Absolutely no reason why they should have to use the service lift rather than the 'customer' lift other than they want to stop people walking through the new 'executive' Vista Lounge.
They are going to re-locate fans from the Upper West to other areas of the stadium if they can't use the stairs. Lots of those people could use the stairs in an emergency, but have used the lift as it is a long way up for some people.
Premier League teams are having to improve their facilities for wheelchair users and if we want to be in that league, the club will have to do better for less able 'customers'.
I'm guessing the extra reflecting light from the floodlights wouldn't have helped?