Money taken on 8th April, the day I renewed, and still waiting. At work so cannot attend before Saturday. Not looking forward to having to wait around in queues with my retired Mum when I should be eating lunch before the game!
I just called and got through within 5 minutes and Paul who took my call was very nice and helpful. As others have said can pick up and replacement between now and the game from the ticket office.
If it helps anyone, someone else can pick up the ticket for you as long as they quote your name and CON number.
I'm now in a line at the ticket office out side Charlton waiting to get my season ticket and there are lots of unhappy people and there is only 2 windows open.
I think the mess is absolutely not down to the fans, and however stressed club employees are they can take it up with their managers, and the club can take it up with Green4 if they like. I also think that if club employees are expected to work longer or whatever they should get paid for it, if need be the club can chase Green4 for compensation if it is clearly down to Green4, or the club, yes our club, will have to pay for the impact of the mess themselves. If there is any sense that it is down to fans being in the wrong that needs to be challenged. The club can't stop people being people even if they would like to for the sake of convenience.
I can't get through on the phone, if I turn up Thurs/Friday can they do it without being told in advance?
I think so from the below on the OS.
Anyone still awaiting their season ticket is being asked to contact the ticket office, either in person at The Valley or by calling 03330 14 44 44 to arrange a re-print before Saturday’s match against Queens Park Rangers, which can be picked up from the North Stand Ticket Office.
Could it be that the issue has come about due to season tickets being sent to fans old addresses that may still be in the system. I know of someone this has happened to but still has access to their old address so now has their ticket. Have any of those who have not received a ticket moved in the last few seasons?
Glad they have put something up to help but not sure I am buying the line it was posted Friday.
Note here - if you have rung for a duplicate ticket and then the original turns up don't be fooled that you can use it because it has been rendered useless by the issuing of a duplicate. Think this is a very important point to make.
Pick the ticket up from 1pm at the Valley on Saturday? The reason a lot of people have season tickets is so they don't have to fartarse about like that. Why aren't the players scooting around in their cars delivering all of the wrong and missing tickets personally? Katrien can travel by train.
Could it be that the issue has come about due to season tickets being sent to fans old addresses that may still be in the system. I know of someone this has happened to but still has access to their old address so now has their ticket. Have any of those who have not received a ticket moved in the last few seasons?
Lived in four different places in my time as a season ticket holder, so it could have gone to any of those!
I can't get through on the phone, if I turn up Thurs/Friday can they do it without being told in advance?
I think so from the below on the OS.
Anyone still awaiting their season ticket is being asked to contact the ticket office, either in person at The Valley or by calling 03330 14 44 44 to arrange a re-print before Saturday’s match against Queens Park Rangers, which can be picked up from the North Stand Ticket Office.
Having spoken to fans at other clubs about the electronic system I would advise everybody to get there early on Saturday as there are likely to be long delays at the turnstiles while everybody gets used to the new system.
After waiting 20 minutes to get thru on the phone, the girl answering the phone, clearly not handling the number of complaints well, tells me, you'll have to collect from the ticket office on Saturday. When I said "well thats not good", she replied "what do you want me to do about it ??" The club need to sort this problem out, beggars belief that they waited so long to send them out in the first place.
Could it be that the issue has come about due to season tickets being sent to fans old addresses that may still be in the system. I know of someone this has happened to but still has access to their old address so now has their ticket. Have any of those who have not received a ticket moved in the last few seasons?
This did happen to me despite them having my new address on the system. They deactivated the card they had sent and two days later, I received two season tickets in me name (only paid for one) with different barcodes.
Can only say that I have a horrible feeling that when everyone gets their tickets, there are then going to be real problems accessing the ground on Saturday, particularly in the 30 mins before KO when the vast majority of people arrive.
After waiting 20 minutes to get thru on the phone, the girl answering the phone, clearly not handling the number of complaints well, tells me, you'll have to collect from the ticket office on Saturday. When I said "well thats not good", she replied "what do you want me to do about it ??" The club need to sort this problem out, beggars belief that they waited so long to send them out in the first place.
It is sad that the person on the phone is getting so stressed, and it is sad she spoke in that way. If she had said 'what do you want me to do about it?' I reckon my first response, almost by default, would be to ask to speak to the person in charge, not to complain about what had been said, but to complain about the whole scenario. It is worth remembering the buck stops somewhere, and not with the fans, and the person on the top of the food chain on all this has to take both responsibility, and further action. Another response to 'what do you want me to do about it?' would be to suggest a courier brought my ticket round this afternoon.
How can they expect people to just turn up, even if it's before kick off on the day? Suppose someone lives far away and is working Saturday morning and will only just about make kick off?
I'm guessing that they completely underestimated how long it would take to install/test the new machines, print the new cards, validate them, enclose them in envelopes, address them and post! 10,000 S/T holders at (a modest guess) 5 minutes a card is nearly 120 days (effort) with one person working for 7 hours a day. Even if 5 people worked on it solidly for 7 hours a day (and did nothing else) that's 24 days of effort...(5 weeks elapsed). My guess its that most of it is done manually and I've not allowed any time for errors/re-prints/card failures/testing etc. Someone should have a "quiet word" with the Project Manager responsible for this "change" ...
After waiting 20 minutes to get thru on the phone, the girl answering the phone, clearly not handling the number of complaints well, tells me, you'll have to collect from the ticket office on Saturday. When I said "well thats not good", she replied "what do you want me to do about it ??" The club need to sort this problem out, beggars belief that they waited so long to send them out in the first place.
It is sad that the person on the phone is getting so stressed, and it is sad she spoke in that way. If she had said 'what do you want me to do about it?' I reckon my first response, almost by default, would be to ask to speak to the person in charge, not to complain about what had been said, but to complain about the whole scenario. It is worth remembering the buck stops somewhere, and not with the fans, and the person on the top of the food chain on all this has to take both responsibility, and further action. Another response to 'what do you want me to do about it?' would be to suggest a courier brought my ticket round this afternoon.
I think the football industry is pretty unique, certainly for the average punter. You're hardly likely to take your business elsewhere are you? I doubt very much the ticket office is a great place to be at the moment and if the posts on here are to be believed, such as only 2 kiosks being manned, then the club dont seem to be doing too much about the situation. I have no idea how they got themselves in to such a mess but to be told you need to queue up, where probably 500+ people will be to get their ST is not the answer. The club need to put their hands in their pockets and offer those Season Ticketless a gesture of goodwill. But we all know that wont happen. The beginning of the season is supposed to be an enjoyable time, but I guess most being faced with having to queue up on Saturday, wont be looking forward to it!
Comments
If it helps anyone, someone else can pick up the ticket for you as long as they quote your name and CON number.
If there is any sense that it is down to fans being in the wrong that needs to be challenged. The club can't stop people being people even if they would like to for the sake of convenience.
So it's all sorted now
Anyone still awaiting their season ticket is being asked to contact the ticket office, either in person at The Valley or by calling 03330 14 44 44 to arrange a re-print before Saturday’s match against Queens Park Rangers, which can be picked up from the North Stand Ticket Office.
Why aren't the players scooting around in their cars delivering all of the wrong and missing tickets personally? Katrien can travel by train.
Sounds like I'll be having to get to the valley very early on Saturday.
Can only say that I have a horrible feeling that when everyone gets their tickets, there are then going to be real problems accessing the ground on Saturday, particularly in the 30 mins before KO when the vast majority of people arrive.
If she had said 'what do you want me to do about it?' I reckon my first response, almost by default, would be to ask to speak to the person in charge, not to complain about what had been said, but to complain about the whole scenario.
It is worth remembering the buck stops somewhere, and not with the fans, and the person on the top of the food chain on all this has to take both responsibility, and further action.
Another response to 'what do you want me to do about it?' would be to suggest a courier brought my ticket round this afternoon.