Club Cock Up

Airman Brown said:

Henry Irving said:

This was done by a specialist firm out near the Blackwall Tunnel. Don't recall such a level of problems before.

Don't know if the same firm is still doing it but this could be a problem at the mailing firm rather than by the club itself.

Still not acceptable though and the Clubs responsibility to resove both for legal reasons and to get renewals.

Not great timing.

It could be, but having worked with Romax over many years it's unlikely IMO. The club extracts the data from its system and sends it to them. It's Romax's core activity, it's not the club's. Something's gone wrong in the csv file, but the club may be able to work out what and resend these affected, rather than start again with everyone. It's probably a £15k job overall though, so not cheap.

I know Romax as they are a client. They do this for much bigger firms and client lists than CAFC.

Would be interesting to know if they were used this time.

This smacks of someone doing some kind of data manipulation in Excel without selecting all the fields in the record. I'd have thought it's unlikely the core club contact database is affected, just the extract the people doing the mailout are using, so if you do renew, you should be OK. That said, they should have had some kind of checking mechanism in place to make sure that the errors were identified before the letters were sent out.

Henry Irving said:

They obviously didn't include me or WSS as we are in the clique.

You're not in the clique fella. I started the myth of the clique and you were never considered to be part of it.
;-)

I've still not had a call afka :-;

Henry Irving said:

Don't recall such a level of problems before

Maybe not the same level, but I received someone else's season ticket last year.
Amazingly it was my sisters yet she has never lived at my address and has a different surname. The only thing that I can think links us at the ticket office is getting away tickets together.

If you cut corners with the staff these errors tend to creep in.

Our two are okay.
BUT did anyone else notice the bit that says: "Please note: We will allocate you a seat as close as possible to your requested seat above. Should you require the specific seat contact us on 0871..."
What's that about? Is it a generic comment to deal with the Crossbars fiasco or what?

Not be funny, this is a serious screw up, isn't it ?

Isn't the club's "data controller" - whoever that designated individual may be - under a legal obligation to grass the club up to the Information Commissioner?

It can be reported to the Information Commissioner

http://ico.org.uk/complaints/handling

But someone needs to contact the club first to give them an opportunity to try and fix it.

Got mine OK but also got one for Michael Parker. Do I bin it or give it back to the club tonight , if so is there a drop off box ? Advice
please.

AFKABartram said:

Not be funny, this is a serious screw up, isn't it ?

Just a bit, an absolute shambles by the sounds of it.

aliwibble said:

This smacks of someone doing some kind of data manipulation in Excel without selecting all the fields in the record. I'd have thought it's unlikely the core club contact database is affected, just the extract the people doing the mailout are using, so if you do renew, you should be OK. That said, they should have had some kind of checking mechanism in place to make sure that the errors were identified before the letters were sent out.

Probably Sir Chris's parting act .......Joooooke.

got mine and one for Edward New, whoever he may be?

This did make me laugh, I got home to 3 of these packs. I chucked them as you couldn't pay me to put money into the club whilst that nob Rolaaand is in charge and then i looked in the bin and yeah only my youngest had the correct details on it. The other two were random supporters who have never lived at my place. I hope they post me 3 separate apologies and 3 separate replacement packs now. Pricks.