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Club Cock Up

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Comments

  • Weegie Addick
    Weegie Addick Posts: 16,539
    Has the Club made any comment on this yet?
  • guinnessaddick
    guinnessaddick Posts: 28,683
    Who's going to get Powell's P45?
  • Ross
    Ross Posts: 4,412
    Weegie Addick said:

    Has the Club made any comment on this yet?

    That is assuming that anyone has actually told the club instead of just posting it on here.
  • Dansk_Red
    Dansk_Red Posts: 5,728
    Ross said:

    Weegie Addick said:

    Has the Club made any comment on this yet?

    That is assuming that anyone has actually told the club instead of just posting it on here.
    That is what I was thinking.

  • w/sladeaddick
    w/sladeaddick Posts: 217
    emailed the club earlier, this was their reply.

    Briefly we imported from our ticketing systems information on fans who are likely to buy a season ticket next year.

    This would be current season ticket holders, expired season ticket holders who purchased in recent seasons and fans who purchase recently on a regular basis.

    This was collated on a spreadsheet to be securely sent to our printers to send application forms to fans.

    During this process, the matching of information was out of alignment for a proportion of the forms produced, e.g. an incorrect name, email on a form that was sent out.

    Our central ticketing database is unaffected, there was a problem with the spreadsheet used for this one task only.

    The data should have been checked before it was sent to the printers and the problem identified before-hand, however this was not done, and I apologize for the inconvenience and distress caused due to my mistake.

    We are in the process of writing to all those affected to inform them of the error and are reviewing our policy and procedures to ensure it does not happen again.

    Once again I would like to apologize, but please come back to me, either by email or by calling 020 8333 400 if you have any further questions.









  • Bournemouth Addick
    Bournemouth Addick Posts: 16,284
    Broadsword calling Steven Tredray...Broadsword calling Steven Tredray...I have your classified info and plan of the "stadium"...please advise of orders from top brass.
  • Absurdistan
    Absurdistan Posts: 8,024
    I forwarded somebodies details to my friend in Nigeria.
  • Henry Irving
    Henry Irving Posts: 85,251
    w/sladeaddick said:

    emailed the club earlier, this was their reply.

    Briefly we imported from our ticketing systems information on fans who are likely to buy a season ticket next year.

    This would be current season ticket holders, expired season ticket holders who purchased in recent seasons and fans who purchase recently on a regular basis.

    This was collated on a spreadsheet to be securely sent to our printers to send application forms to fans.

    During this process, the matching of information was out of alignment for a proportion of the forms produced, e.g. an incorrect name, email on a form that was sent out.

    Our central ticketing database is unaffected, there was a problem with the spreadsheet used for this one task only.

    The data should have been checked before it was sent to the printers and the problem identified before-hand, however this was not done, and I apologize for the inconvenience and distress caused due to my mistake.

    We are in the process of writing to all those affected to inform them of the error and are reviewing our policy and procedures to ensure it does not happen again.

    Once again I would like to apologize, but please come back to me, either by email or by calling 020 8333 400 if you have any further questions.









    Good explanation and apology. Well done whoever that was.

    Who sent it to you?
  • Sillybilly
    Sillybilly Posts: 9,236
    Fair play.
  • tangoflash
    tangoflash Posts: 10,785
    I wrote a letter to the club and sent it to the valley.

    Dear Ipswich Town F.C. I am writing to inform you...........................

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  • Airman Brown
    Airman Brown Posts: 15,745
    edited March 2014
    Henry Irving said:

    w/sladeaddick said:

    emailed the club earlier, this was their reply.

    Briefly we imported from our ticketing systems information on fans who are likely to buy a season ticket next year.

    This would be current season ticket holders, expired season ticket holders who purchased in recent seasons and fans who purchase recently on a regular basis.

    This was collated on a spreadsheet to be securely sent to our printers to send application forms to fans.

    During this process, the matching of information was out of alignment for a proportion of the forms produced, e.g. an incorrect name, email on a form that was sent out.

    Our central ticketing database is unaffected, there was a problem with the spreadsheet used for this one task only.

    The data should have been checked before it was sent to the printers and the problem identified before-hand, however this was not done, and I apologize for the inconvenience and distress caused due to my mistake.

    We are in the process of writing to all those affected to inform them of the error and are reviewing our policy and procedures to ensure it does not happen again.

    Once again I would like to apologize, but please come back to me, either by email or by calling 020 8333 400 if you have any further questions.









    Good explanation and apology. Well done whoever that was.

    Who sent it to you?
    Agreed. I can guess who, but not fair to name that person. It should have come out in the name of the leadership team, IMO, and it should be on the website.
  • w/sladeaddick
    w/sladeaddick Posts: 217
    Email sent from Dave Colgan Head of Ticketing
  • Henry Irving
    Henry Irving Posts: 85,251
    Top bloke is Dave, good for him.
  • LoOkOuT
    LoOkOuT Posts: 10,859
    Agree in the main, but please tell me they didn't write "apologize"?
  • Callumcafc
    Callumcafc Posts: 63,803
    Callumcafc said:

    Thuram delivered mine this morning, it's all crumpled up because he tried to punch it through the letter box.

    So I just got around to checking the form to see who it was addressed to: a Mr. Steve Dowman. Anyone know if he's on here? :-)
  • cafcfan
    cafcfan Posts: 11,200
    LoOkOuT said:

    Agree in the main, but please tell me they didn't write "apologize"?

    Jeez, I was so wound up that the word "data" was treated as being singular that I hadn't even noticed that ;-)
  • UrbanChupacabra
    UrbanChupacabra Posts: 541
    I have multiple forms for Mr. Seth Plum
  • Covered End
    Covered End Posts: 52,029
    edited March 2014
    Ha. I reckon Chris Powell did it.

    I used to work in a bank & the guy who sent out the cheque books resigned.

    Everyone got their cheque books with names on them like Mr Shitty Bum or Mrs Arse Ole.

    I, as the manager had to field the complaints. However, I did have a grudging admiration. I thought it was a great idea.
  • aliwibble
    aliwibble Posts: 26,428
    Just checked today's post, and lo and behold, I've got Martin Greenway's form.
  • DiscoCAFC
    DiscoCAFC Posts: 1,762
    Mines ok :)

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  • aliwibble
    aliwibble Posts: 26,428
    Got another season ticket form in the post today.
    Good news - it's not Martin Greenaway's.
    Bad news - it's Geoffrey Croft's
    Think they may have to go back to the drawing board on this one.
  • PL54
    PL54 Posts: 10,757
    My pack came through correct towards the end of the week, with an apology.

    There seems to be a picture of Powell in it that I didn't notice in the first one. He's hugging Poyet.

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