Briefly we imported from our ticketing systems information on fans who are likely to buy a season ticket next year.
This would be current season ticket holders, expired season ticket holders who purchased in recent seasons and fans who purchase recently on a regular basis.
This was collated on a spreadsheet to be securely sent to our printers to send application forms to fans.
During this process, the matching of information was out of alignment for a proportion of the forms produced, e.g. an incorrect name, email on a form that was sent out.
Our central ticketing database is unaffected, there was a problem with the spreadsheet used for this one task only.
The data should have been checked before it was sent to the printers and the problem identified before-hand, however this was not done, and I apologize for the inconvenience and distress caused due to my mistake.
We are in the process of writing to all those affected to inform them of the error and are reviewing our policy and procedures to ensure it does not happen again.
Once again I would like to apologize, but please come back to me, either by email or by calling 020 8333 400 if you have any further questions.
Broadsword calling Steven Tredray...Broadsword calling Steven Tredray...I have your classified info and plan of the "stadium"...please advise of orders from top brass.
Briefly we imported from our ticketing systems information on fans who are likely to buy a season ticket next year.
This would be current season ticket holders, expired season ticket holders who purchased in recent seasons and fans who purchase recently on a regular basis.
This was collated on a spreadsheet to be securely sent to our printers to send application forms to fans.
During this process, the matching of information was out of alignment for a proportion of the forms produced, e.g. an incorrect name, email on a form that was sent out.
Our central ticketing database is unaffected, there was a problem with the spreadsheet used for this one task only.
The data should have been checked before it was sent to the printers and the problem identified before-hand, however this was not done, and I apologize for the inconvenience and distress caused due to my mistake.
We are in the process of writing to all those affected to inform them of the error and are reviewing our policy and procedures to ensure it does not happen again.
Once again I would like to apologize, but please come back to me, either by email or by calling 020 8333 400 if you have any further questions.
Good explanation and apology. Well done whoever that was.
Briefly we imported from our ticketing systems information on fans who are likely to buy a season ticket next year.
This would be current season ticket holders, expired season ticket holders who purchased in recent seasons and fans who purchase recently on a regular basis.
This was collated on a spreadsheet to be securely sent to our printers to send application forms to fans.
During this process, the matching of information was out of alignment for a proportion of the forms produced, e.g. an incorrect name, email on a form that was sent out.
Our central ticketing database is unaffected, there was a problem with the spreadsheet used for this one task only.
The data should have been checked before it was sent to the printers and the problem identified before-hand, however this was not done, and I apologize for the inconvenience and distress caused due to my mistake.
We are in the process of writing to all those affected to inform them of the error and are reviewing our policy and procedures to ensure it does not happen again.
Once again I would like to apologize, but please come back to me, either by email or by calling 020 8333 400 if you have any further questions.
Good explanation and apology. Well done whoever that was.
Who sent it to you?
Agreed. I can guess who, but not fair to name that person. It should have come out in the name of the leadership team, IMO, and it should be on the website.
Got another season ticket form in the post today. Good news - it's not Martin Greenaway's. Bad news - it's Geoffrey Croft's Think they may have to go back to the drawing board on this one.
Comments
Briefly we imported from our ticketing systems information on fans who are likely to buy a season ticket next year.
This would be current season ticket holders, expired season ticket holders who purchased in recent seasons and fans who purchase recently on a regular basis.
This was collated on a spreadsheet to be securely sent to our printers to send application forms to fans.
During this process, the matching of information was out of alignment for a proportion of the forms produced, e.g. an incorrect name, email on a form that was sent out.
Our central ticketing database is unaffected, there was a problem with the spreadsheet used for this one task only.
The data should have been checked before it was sent to the printers and the problem identified before-hand, however this was not done, and I apologize for the inconvenience and distress caused due to my mistake.
We are in the process of writing to all those affected to inform them of the error and are reviewing our policy and procedures to ensure it does not happen again.
Once again I would like to apologize, but please come back to me, either by email or by calling 020 8333 400 if you have any further questions.
Who sent it to you?
Dear Ipswich Town F.C. I am writing to inform you...........................
I used to work in a bank & the guy who sent out the cheque books resigned.
Everyone got their cheque books with names on them like Mr Shitty Bum or Mrs Arse Ole.
I, as the manager had to field the complaints. However, I did have a grudging admiration. I thought it was a great idea.
Good news - it's not Martin Greenaway's.
Bad news - it's Geoffrey Croft's
Think they may have to go back to the drawing board on this one.
There seems to be a picture of Powell in it that I didn't notice in the first one. He's hugging Poyet.