Another away game where I am sat with the home fans due to a bug with my fan ID leaving me stuck on 10 points, even though I should have over 500.
I only seem to be able to use my loyalty points when I use the ticket office at The Valley, since the staff are aware of the issue. But I couldn't get them on Tuesday and not living anywhere near London makes it impossible to get them on non-match days.
Another away game where I am sat with the home fans due to a bug with my fan ID leaving me stuck on 10 points, even though I should have over 500.
I only seem to be able to use my loyalty points when I use the ticket office at The Valley, since the staff are aware of the issue. But I couldn't get them on Tuesday and not living anywhere near London makes it impossible to get them on non-match days.
At least I have a better view for this one.
So how long have you been waiting for the ticket office to correct the error and when did you last "chase them" on the matter?
So how long have you been waiting for the ticket office to correct the error and when did you last "chase them" on the matter?
I last discussed this with them at the Reading game. I have basically had to start over with a new fan ID for the remaining games as they can't assign purchases from one fan ID to another.
Unfortunately, this new fan ID won't do much for me until next season as I am already a season ticket holder.
So how long have you been waiting for the ticket office to correct the error and when did you last "chase them" on the matter?
I last discussed this with them at the Reading game. I have basically had to start over with a new fan ID for the remaining games as they can't assign purchases from one fan ID to another.
Unfortunately, this new fan ID won't do much for me until next season as I am already a season ticket holder.
That’s not right, can’t due to IT system or won’t? I wouldn’t let this one go without a fight, their system is failing you, its up to them to put it right, very basic customer service
That’s not right, can’t due to IT system or won’t? I wouldn’t let this one go without a fight, their system is failing you, its up to them to put it right, very basic customer service
They have said "can't". Something went very wrong with my initial account, to the extent that, when I log in, I can't view or edit any of my account details, purchase history or anything. Any purchases made through that fan ID don't acquire points. Although somehow, purchasing two tickets for a game last season gave me the only 10 points I have.
Any idea when we will know if this gets moved to 12:30. Seems like a pretty likely candidate
Should be tomorrow. TV games are now selected 4 weeks in advance from now until the end of the season
Cheers. Guess it depends if they factor in the small risk of Orient getting through in the FA Cup but would expect this to be moved given we are both in form and it’s a London ‘derby’
How does it work with the loyalty points, do season ticket holders just get a set amount at the start of the season? Then any away games add say 10 points? I purchased 2 tickets for Orient but my score never changed.
How does it work with the loyalty points, do season ticket holders just get a set amount at the start of the season? Then any away games add say 10 points? I purchased 2 tickets for Orient but my score never changed.
It won’t change until the game is played and finished
How does it work with the loyalty points, do season ticket holders just get a set amount at the start of the season? Then any away games add say 10 points? I purchased 2 tickets for Orient but my score never changed.
230 points for a season ticket, 10 points for an away game and I think 5 points for cup games. It counts this season and last seasons games
Might just be a delay in them being added to your account
How does it work with the loyalty points, do season ticket holders just get a set amount at the start of the season? Then any away games add say 10 points? I purchased 2 tickets for Orient but my score never changed.
That’s not right, can’t due to IT system or won’t? I wouldn’t let this one go without a fight, their system is failing you, its up to them to put it right, very basic customer service
They have said "can't". Something went very wrong with my initial account, to the extent that, when I log in, I can't view or edit any of my account details, purchase history or anything. Any purchases made through that fan ID don't acquire points. Although somehow, purchasing two tickets for a game last season gave me the only 10 points I have.
@Eric10 I’d contact one of the Fan Advocates or whatever they’re called to take forward on your behalf. Quite simply, I can believe a system adjustment or workaround cannot be applied to someone’s points total
That’s not right, can’t due to IT system or won’t? I wouldn’t let this one go without a fight, their system is failing you, its up to them to put it right, very basic customer service
They have said "can't". Something went very wrong with my initial account, to the extent that, when I log in, I can't view or edit any of my account details, purchase history or anything. Any purchases made through that fan ID don't acquire points. Although somehow, purchasing two tickets for a game last season gave me the only 10 points I have.
@Eric10 I’d contact one of the Fan Advocates or whatever they’re called to take forward on your behalf. Quite simply, I can believe a system adjustment or workaround cannot be applied to someone’s points total
Supporter Liaison Officer
Supporters can continue to liaise with the club on day-to-day matters through Charlton’s Supporter Liaison Officer Isabelle Rogerson by emailing isabelle.rogerson@cafc.co.uk.
That’s not right, can’t due to IT system or won’t? I wouldn’t let this one go without a fight, their system is failing you, its up to them to put it right, very basic customer service
They have said "can't". Something went very wrong with my initial account, to the extent that, when I log in, I can't view or edit any of my account details, purchase history or anything. Any purchases made through that fan ID don't acquire points. Although somehow, purchasing two tickets for a game last season gave me the only 10 points I have.
@Eric10 I’d contact one of the Fan Advocates or whatever they’re called to take forward on your behalf. Quite simply, I can believe a system adjustment or workaround cannot be applied to someone’s points total
Is it right to assume DLR between Woolwich and Bank will run that day? Can change then at Canning Town at least to get to Stratford for the Central Line.
Or, all down to N Greenwich for the Jubilee Line to Stratford instead.
Is it right to assume DLR between Woolwich and Bank will run that day? Can change then at Canning Town at least to get to Stratford for the Central Line.
Or, all down to N Greenwich for the Jubilee Line to Stratford instead.
No, although the link is badly worded it appears the works are affecting Canning Town, hence no trains between Beckton & Poplar. So you could get a Southeastern train to Greenwich & change onto the DLR to Stratford or head to North Greenwich by bus for the Jubilee line.
Is it right to assume DLR between Woolwich and Bank will run that day? Can change then at Canning Town at least to get to Stratford for the Central Line.
Or, all down to N Greenwich for the Jubilee Line to Stratford instead.
No, although the link is badly worded it appears the works are affecting Canning Town, hence no trains between Beckton & Poplar. So you could get a Southeastern train to Greenwich & change onto the DLR to Stratford or head to North Greenwich by bus for the Jubilee line.
Those routes feel congested. Anyone who fancies a quieter more interesting route could try the riverboat, rb1 or rb5 from North Greenwich or Woolwich to Barking Riverside (contactless etc accepted), then overground (4 stops) to Leyton Midland Road, which is then about a mile walk to the ground. That's really quick too from Woolwich.
Comments
I only seem to be able to use my loyalty points when I use the ticket office at The Valley, since the staff are aware of the issue. But I couldn't get them on Tuesday and not living anywhere near London makes it impossible to get them on non-match days.
At least I have a better view for this one.
Unfortunately, this new fan ID won't do much for me until next season as I am already a season ticket holder.
I wouldn’t let this one go without a fight, their system is failing you, its up to them to put it right, very basic customer service
Might just be a delay in them being added to your account
https://www.charltonafc.com/loyalty-points-explained
Supporter Liaison Officer
Supporters can continue to liaise with the club on day-to-day matters through Charlton’s Supporter Liaison Officer Isabelle Rogerson by emailing isabelle.rogerson@cafc.co.uk.
https://www.charltonafc.com/fans/fan-engagement-framework
https://www.efl.com/news/2025/january/31/see-the-latest-sky-sports-tv-selections/
https://www.bbc.co.uk/news/articles/c5y6n8z6z2do
https://content.tfl.gov.uk/planned-track-closures.pdf
Or, all down to N Greenwich for the Jubilee Line to Stratford instead.
So you could get a Southeastern train to Greenwich & change onto the DLR to Stratford or head to North Greenwich by bus for the Jubilee line.