Now I have been going to Charlton since 1975 - 41 years. Virtually every home game and a good number of away games each season. I have been a season ticket holder for years and a member of Valley Gold since its inception. I have a Charlton tatoo on my arm and that is my only tatoo - and my son has been a mascot twice and was christened at the Valley. My wife and son attend matches with me and we spend loads every season on Charlton stuff including replica kits - my son usually gets the goalkeeper kit and the home kit. If you visited my home you would see Charlton related photos and pictures in nearly every room, including three framed signed Charlton shirts. Visitors would think we were Charlton nuts. Now I am not entering some sort of fan competition, I know there are many that would beat me, but I think it is fair to say I am a Charlton nut and Charlton have played a big part in mine and my family's life.
You would think that the club would be aware of me on their databases or whatever. You would think that my failure to buy our season tickets this year, leaving Valley Gold etc... would at least prompt somebody to make a phone call to try to persuade me the club needs my support and has changed. I haven't heard anything at all. Now if the club hasn't tried to persuade me, I suspect there are many other Charlton nuts it is just ignoring. Any company that neglects it's most loyal customers in this situation could only be classed as incompetent - in the operational sense. I think this level of incompetence is more than incredible. Are there others that can echo this and show what sort of third class business people are running our great club? To disengage me from my club has been something I would have thought impossible before they took over. And as fellow Charlton fans you will know it isn't always a pleasurable journey. But I have never before even thought not to support the club more when it needed me - because it was my club. It feels to me that my club doesn't want me. Incompetence of the highest order.
I have been a fan longer than you and was going to all home games even during the dark days at Selhurst Park & Upton Park and could not get a ticket for the first game back at the Valley as no priority given to fans such as me and quite a few mates of mine. Unfortunately on this occasion it is not unique for our club to disregard loyal fans whoever the owners are.
Eaststandmike who has just posted is a great example of what I'm trying to get at. He has told us he spends around £5k a season. Now imagine your company loses the business of this customer. Does it seriously make any sense to make no effort to win him back? When you have a long list of such customers, you have to have a strategy to win them back surely. So you'd work on a story of re-assurance and acceptance of failings and an explanation of how things are changing - a framework script in essence. Then you ring Eaststandmike and lick his ar**! He may tell you to do one! Ok, but he may want to get things off his chest (remember £5k a season!!!!) listen to him and re-assure him. He may be re-assured, he may not. He may agree to be more open to renewing when he sees certain things happen. All useful data to have! This isn't an optional approach - no decent company and quite a few indecent ones, would not try.
We have long known that our CEO is incompetent. We suspect she doesn't read e-mails. She is very defensive and sensitive to criticism. And the fact that she can't apply a basic business practice in relation to customers is damning. That is the point of this thread.
Personally, if I was the club the way I'd do it after what sounds like some pretty negative responses my employees received to the initial phone calls would be to stop calling, send out the season tickets that have already been sold and get that right so as to avoid a repeat of last years fiasco, see who buys a ticket between now and the first game of the season and make sure they get theirs in good time, contact any one that buys a home or away match ticket that was a season ticket holder in the past and see if they'd consider buying a season ticket and then if the results are going our way to start another calling round to the remainder in September.
I've had a season ticket for 20 odd years, but not this year. No phone call either. Mind you if they did call me they wouldn't have much luck as I have decided to communicate with the club in future, only through the medium of dance!
I've had a season ticket for 20 odd years, but not this year. No phone call either. Mind you if they did call me they wouldn't have much luck as I have decided to communicate with the club in future, only through the medium of dance!
I take it you're to blame for last nights rain then
Eaststandmike who has just posted is a great example of what I'm trying to get at. He has told us he spends around £5k a season. Now imagine your company loses the business of this customer. Does it seriously make any sense to make no effort to win him back? When you have a long list of such customers, you have to have a strategy to win them back surely. So you'd work on a story of re-assurance and acceptance of failings and an explanation of how things are changing - a framework script in essence. Then you ring Eaststandmike and lick his ar**! He may tell you to do one! Ok, but he may want to get things off his chest (remember £5k a season!!!!) listen to him and re-assure him. He may be re-assured, he may not. He may agree to be more open to renewing when he sees certain things happen. All useful data to have! This isn't an optional approach - no decent company and quite a few indecent ones, would not try.
We have long known that our CEO is incompetent. We suspect she doesn't read e-mails. She is very defensive and sensitive to criticism. And the fact that she can't apply a basic business practice in relation to customers is damning. That is the point of this thread.
Excactly, Remember when KM was asked about non-renewal of ST Holders at the Slade Press Conference? She replied: " it's their choice" Here was a Golden-edged opportunity to try and win back some of the non-returnees on the back of a positive appointment of an English manager and Katrien Meire doesn't even have a word of encouragement but appears to accept the loss of large numbers of ST Holders as collateral damage, no doubt in her arrogant and misguided belief that she is going to attract a new brand of fan/customer to The Valley who will embrace the 'Matchday Experience' as she puts it.
It really is pathetic that there was no understanding on the part of RD and KM about the Club and the fan base they were to inherit and have set about the re-branding with those not prepared to come along simply cast off to one side. Katrien Meire is forcing her own simplistic ideas about modern business practice onto the wrong 'business' -THEY BOUGHT THE WRONG CLUB!
My God, I'm getting tired of the constant bitching and negativity on this BB. So you haven't renewed your season ticket. Well done, it's your call. After all it's a free country. Now you want the club to try it's hardest to win you back. Such behaviour is all sooo precious. It's the behaviour I associate with female divas and now I know why the Aussies call us whingeing Pommes. Renew your season ticket or go elsewhere or, better still, get a hobby - I really don't give a damn. One thing's for certain I will be supporting the team whether it's in the Conference South or in the Premiership. That's what I do - I SUPPORT THE TEAM. There have been good times and desperate times over my 55 years of supporting the Addicks and believe you me I have witnessed situations far worse than the current predicament. So, as I say, it's your call. But stop bleating. It's nothing short of self-centred and pathetic.
Too right Don.
I have been going to Charlton since 1875. It was a bit of a let down at first to be honest because we didn't exist till 30 odd years later, BUT I persevered and DID NOT GRUMBLE. I remember turning to my best mate at the time, standing on a heap of mud and saying, "Alf, I know that association football has only been codified for 12 years, but surely a football team should be running out pretty soon?". Alf just laughed, his ricket ridden frame shuddering to my witty asides, oh how we enjoyed those angst ridden days...
My God, I'm getting tired of the constant bitching and negativity on this BB. So you haven't renewed your season ticket. Well done, it's your call. After all it's a free country. Now you want the club to try it's hardest to win you back. Such behaviour is all sooo precious. It's the behaviour I associate with female divas and now I know why the Aussies call us whingeing Pommes. Renew your season ticket or go elsewhere or, better still, get a hobby - I really don't give a damn. One thing's for certain I will be supporting the team whether it's in the Conference South or in the Premiership. That's what I do - I SUPPORT THE TEAM. There have been good times and desperate times over my 55 years of supporting the Addicks and believe you me I have witnessed situations far worse than the current predicament. So, as I say, it's your call. But stop bleating. It's nothing short of self-centred and pathetic.
Hey that's a bit strong! However I do agree but one thing that does puzzle me is what successful business Muttley is running when he can spend so much time on here? Does he need a partner!
I guess anyone with a long history of support, and cold-called by the club, will have replied with both barrels. The club can't handle such passion and are neither able to nor interested in harnessing it. The club should have learned that contacting such loyal people only serves to antagonise even more - best to leave them alone to quietly drift away or quietly drift back. Sad state of affairs but we are where we are.
My God, I'm getting tired of the constant bitching and negativity on this BB. So you haven't renewed your season ticket. Well done, it's your call. After all it's a free country. Now you want the club to try it's hardest to win you back. Such behaviour is all sooo precious. It's the behaviour I associate with female divas and now I know why the Aussies call us whingeing Pommes. Renew your season ticket or go elsewhere or, better still, get a hobby - I really don't give a damn. One thing's for certain I will be supporting the team whether it's in the Conference South or in the Premiership. That's what I do - I SUPPORT THE TEAM. There have been good times and desperate times over my 55 years of supporting the Addicks and believe you me I have witnessed situations far worse than the current predicament. So, as I say, it's your call. But stop bleating. It's nothing short of self-centred and pathetic.
Hey that's a bit strong! However I do agree but one thing that does puzzle me is what successful business Muttley is running when he can spend so much time on here? Does he need a partner!
Comments
We have long known that our CEO is incompetent. We suspect she doesn't read e-mails. She is very defensive and sensitive to criticism. And the fact that she can't apply a basic business practice in relation to customers is damning. That is the point of this thread.
This has never been a BB.
Make of that what you will.
Remember when KM was asked about non-renewal of ST Holders at the Slade Press Conference? She replied:
" it's their choice"
Here was a Golden-edged opportunity to try and win back some of the non-returnees on the back of a positive appointment of an English manager and Katrien Meire doesn't even have a word of encouragement but appears to accept the loss of large numbers of ST Holders as collateral damage, no doubt in her arrogant and misguided belief that she is going to attract a new brand of fan/customer to The Valley who will embrace the 'Matchday Experience' as she puts it.
It really is pathetic that there was no understanding on the part of RD and KM about the Club and the fan base they were to inherit and have set about the re-branding with those not prepared to come along simply cast off to one side.
Katrien Meire is forcing her own simplistic ideas about modern business practice onto the wrong 'business'
-THEY BOUGHT THE WRONG CLUB!
I have been going to Charlton since 1875. It was a bit of a let down at first to be honest because we didn't exist till 30 odd years later, BUT I persevered and DID NOT GRUMBLE. I remember turning to my best mate at the time, standing on a heap of mud and saying, "Alf, I know that association football has only been codified for 12 years, but surely a football team should be running out pretty soon?". Alf just laughed, his ricket ridden frame shuddering to my witty asides, oh how we enjoyed those angst ridden days...