I would say they can shove this up their arse, but as season tickets and the sofa are already up there....I'm gonna miss the valley, fuck off katrien, fuck off Tony, fuck off roland fu k off Murray, ahh just fuck off
Can't we get the local press to run something about this bizarre initiative ? I fail to comprehend the sentiment in penalising walk ups. People who don't know about this madness and there will be a good number will only get caught once. Anyone not knowing their availability to attend until the day of the match will certainly think twice about having to pay £5.50 extra for the privilege of watching us lose again.
I'm stunned by the stupidity.
I want to see Meire live on Watchdog, being slowly grilled by Anne Robinson.
The last time the club mentioned target 20000 was this I believe:
The development of the new website kicked off on Tuesday evening at a workshop at The Valley which included club representatives, as well as those from ITRM and fan group Target 20k.
Other reports of the workshop have been posted somewhere else on Charlton life, but the part fans played in the workshop was 'emphasised' as it were.
Now we have a target20k member who says the club set the prices, and the proposed procedures. Roland does it his way, fans have to accept that said Katrien previously.
You don't have to know who was on the grassy knoll so see what hypocrisy and manipulation and cynical exploitation, and distain is in play here.
It all says everything about Tony (film the protestors and ban them) Cojones thinking with regards to fans 'sod them, squeeze everything you can from them'.
And Katrien (this is a fresh start) Miere saying 'we can justify everything by pretending we consult with the fans, Roland says carry on squeezing Tone'.
If Roland and Katrien were clueless, all they needed was a natural born bully to turn up (allegedly) and teach them how to ramp up the nasties.
I thought most clubs charged more at the gate than buying in advance.
Some do, usually £2. We always avoided it because 1) it complicates the marketing message and 2) it is likely to act as a deterrent to the casual fan, which is exactly who you want to attract.
I don't think they really understand the mentality of football fans.
Clearly the club would like all ticket purchases made online so it can cut the ticketing staffing to an absolute minimum and offer no personal service at all. However, the site isn't really fit for purpose - for example they have never bothered to set up coach booking, which means you have to call the club. Yet that was available for years.
Interesting to know if they will surcharge every coach booking as punishment for their own inadequate system.
So you have to have a smartphone, which not everybody is able to have or use, and does each individual have to have their own smartphone to swipe, even little kids? You have to be on the internet, which again not everybody has access to, knows how to use, has a printer or whatever, able to input payment details (do credit card or direct debit cards used online carry a fee?). If you turn up during the week when the ticket office is open you pay more. If you buy in advance by telephone, you can't pay cash, so they charge a card fee.
This is just for home games.
How does the smartphone swipe work for a six year old away at Scunthorpe?
There is supposed to be a fans forum meeting of some description happening soon. is anybody attending? rikofold?
These people are killing our football club, even if Roland won't sell please please please employ a proper football CEO to go with what looks like a decent manager
All these sneaky changes will put pressure on the team to achieve. Imagine going through all this nonsense to get a ticket for Bury, and it's 3-0, 4-0, 5-0, 6-0 all over again.
I told one CAFC staff member this week that travelling fans don't want to be "short-changed" by the team like they were last season.
The response was not encouraging
What was the response?
Not word for word - but more or less............
What you get..........is what you get, but it won't be as bad as last year.
I thought most clubs charged more at the gate than buying in advance.
Except Charlton are charging more than face value for buying in advance. Unique.
Is this correct ?
Home tickets - If you buy online (presuming it works) you don't pay extra, unless you are calling the £1 postal charge extra & it's fair enough that they don't lose money on the postage.
If you print your own ticket it costs nothing.
If you collect your ticket it costs nothing. No difference collecting or buying imo.
I presume everyone on here can work out how to buy online can't they ? (presuming it works).
Away tickets - buy online & pay the £1 postage.
It all seems pretty standard to me. No different to cricket or racing .
I'm all for getting the regime out, but this site is fast becoming a whinge fest.
I thought most clubs charged more at the gate than buying in advance.
Some do, usually £2. We always avoided it because 1) it complicates the marketing message and 2) it is likely to act as a deterrent to the casual fan, which is exactly who you want to attract.
I don't think they really understand the mentality of football fans.
Clearly the club would like all ticket purchases made online so it can cut the ticketing staffing to an absolute minimum and offer no personal service at all. However, the site isn't really fit for purpose - for example they have never bothered to set up coach booking, which means you have to call the club. Yet that was available for years.
Interesting to know if they will surcharge every coach booking as punishment for their own inadequate system.
Nail on the head.
The main issue is the ticketing part of the website is very poor.
This strategy can only be adopted if the website is easy to navigate.
Out of interest mate (and in terms of openness and accountability)
1. Were these Target20k proposals you put to the club, or Club proposals?
2. If the later, what was the provided response to the Club?
3. When were the group made aware of this was going to be applied?
Thanks mate
I'm only the mobile at the moment, busy day at work. There should be a tweet coming from T20K sometime soon on this but in short, no the prices, proposals etc were set by the club.
What does the 20k in Target20k ? Is it the number of supporters your group ignore because they don't use Twitter and can't see the communications ?
Target20K on Twitter defending the £3 penalty for buying on the day -
"at the end of the day it's if fans leave it to under 2 hours before KO. Obviously it happens but most fans know"
So a group that's supposed to be working with the club on increasing attendances is effectively saying "well, if the customers leave it late then it's their fault really". Just an unbelievable comment to make - surely while attendances are in the toilet the T20K group should be encouraging the club to make buying a ticket as simple and affordable for everyone, even if the club ignore them, not defending the regime with Pinocchio-speak.
Target20K on Twitter defending the £3 penalty for buying on the day -
"at the end of the day it's if fans leave it to under 2 hours before KO. Obviously it happens but most fans know"
So a group that's supposed to be working with the club on increasing attendances is effectively saying "well, if the customers leave it late then it's their fault really". Just an unbelievable comment to make - surely while attendances are in the toilet the T20K group should be encouraging the club to make buying a ticket as simple and affordable to everyone, even if the club ignore them, not defending the regime with Pinocchio-speak.
Is Target20k effectively Colin and Richard Murray?
I thought most clubs charged more at the gate than buying in advance.
Except Charlton are charging more than face value for buying in advance. Unique.
Is this correct ?
Home tickets - If you buy online (presuming it works) you don't pay extra, unless you are calling the £1 postal charge extra & it's fair enough that they don't lose money on the postage.
If you print your own ticket it costs nothing.
If you collect your ticket it costs nothing. No difference collecting or buying imo.
I presume everyone on here can work out how to buy online can't they ? (presuming it works).
Away tickets - buy online & pay the £1 postage.
It all seems pretty standard to me. No different to cricket or racing .
I'm all for getting the regime out, but this site is fast becoming a whinge fest.
£2.50 if you buy at the ticket office
£3 extra per ticket plus £2.50 if you buy at 1.05pm on a Saturday. So a dad, mum and two kids pay an extra £14.50. Or they could try and buy on line while in the queue, hope the wi-fi and the ticket system is working, pick tickets on a phone when they don't know the stands well and hope they get four together.
Or a club with under 6k STs and likely to have 17k empty seats could just get a real human being to say "Yes, we'd love to sell you a ticket to see our team, where would you like to sit? no extra charge as we really want you to come back again and again".
And all this when we know the on-line booking system isn't fit for purpose.
I thought most clubs charged more at the gate than buying in advance.
Except Charlton are charging more than face value for buying in advance. Unique.
Is this correct ?
Home tickets - If you buy online (presuming it works) you don't pay extra, unless you are calling the £1 postal charge extra & it's fair enough that they don't lose money on the postage.
If you print your own ticket it costs nothing.
If you collect your ticket it costs nothing. No difference collecting or buying imo.
I presume everyone on here can work out how to buy online can't they ? (presuming it works).
Away tickets - buy online & pay the £1 postage.
It all seems pretty standard to me. No different to cricket or racing .
I'm all for getting the regime out, but this site is fast becoming a whinge fest.
If you go to the ticket office on, say, the Tuesday before a (Saturday) match, buy in advance, they charge you an extra £2.50.
What an absolute waste of time the Target20k lot are. So to not pay extra we have to buy online more than 2 hours in advance and print it ourselves or use a smartphone? Most of the time I do that anyway but for a lot of people I know, they pay on the day when they arrive. This will put them off coming and for a group set up literally to improve attendances to be involved in this decision it is just such a farce.
Ugly money grabbing techniques. I won't be at the valley this season.
The club have implemented new ticketing fees without consulting Target 20k and yet they still defend them! What are you doing people!!! Why are you still bothering!
Who cares if the number buying on the day is lower?! You need to get around 14,000 extra buns on seats next season so you need to be encouraging everyone-can't you see how detrimental this is to your cause?
But let's hope the players give the few fans in the ground a lovely clap at the end of the game and I'm sure we'll see those numbers grow....
I thought most clubs charged more at the gate than buying in advance.
Except Charlton are charging more than face value for buying in advance. Unique.
Is this correct ?
Home tickets - If you buy online (presuming it works) you don't pay extra, unless you are calling the £1 postal charge extra & it's fair enough that they don't lose money on the postage.
If you print your own ticket it costs nothing.
If you collect your ticket it costs nothing. No difference collecting or buying imo.
I presume everyone on here can work out how to buy online can't they ? (presuming it works).
Away tickets - buy online & pay the £1 postage.
It all seems pretty standard to me. No different to cricket or racing .
I'm all for getting the regime out, but this site is fast becoming a whinge fest.
£2.50 if you buy at the ticket office
£3 extra per ticket plus £2.50 if you buy at 1.05pm on a Saturday. So a dad, mum and two kids pay an extra £14.50. Or they could try and buy on line while in the queue, hope the wi-fi and the ticket system is working, pick tickets on a phone when they don't know the stands well and hope they get four together.
Or a club with under 6k STs and likely to have 17k empty seats could just get a real human being to say "Yes, we'd love to sell you a ticket to see our team, where would you like to sit? no extra charge as we really want you to come back again and again".
And all this when we know the on-line booking system isn't fit for purpose.
Agreed, so buy online. Everyone reading this surely has the capability ?
Let us pause and consider a person living locally, indeed a person living in the area covered by the much praised Community Trust. Said person feels like following their local team. They are within reasonable and easy travel to the Valley. They consequently turn up at the Valley ticket office window, when it is officially open midweek, with cash to buy one of more tickets for a match. They then get charged above face value, advertised value, for doing do?
Is there any justification for doing this?
Is it some kind of revolutionary act to turn up at a venue in advance, with available cash to buy the tickets for the event, that a person has to be charged extra for doing so?
Comments
You can stick your surcharges where the sun don't shine
The development of the new website kicked off on Tuesday evening at a workshop at The Valley which included club representatives, as well as those from ITRM and fan group Target 20k.
Read more at http://www.cafc.co.uk/news/article/2016-17/charlton-new-website-itrm-partnership-3172018.aspx#TAJ69fXLj4XpWEcC.99
Other reports of the workshop have been posted somewhere else on Charlton life, but the part fans played in the workshop was 'emphasised' as it were.
Now we have a target20k member who says the club set the prices, and the proposed procedures. Roland does it his way, fans have to accept that said Katrien previously.
You don't have to know who was on the grassy knoll so see what hypocrisy and manipulation and cynical exploitation, and distain is in play here.
It all says everything about Tony (film the protestors and ban them) Cojones thinking with regards to fans 'sod them, squeeze everything you can from them'.
And Katrien (this is a fresh start) Miere saying 'we can justify everything by pretending we consult with the fans, Roland says carry on squeezing Tone'.
If Roland and Katrien were clueless, all they needed was a natural born bully to turn up (allegedly) and teach them how to ramp up the nasties.
I don't think they really understand the mentality of football fans.
Clearly the club would like all ticket purchases made online so it can cut the ticketing staffing to an absolute minimum and offer no personal service at all. However, the site isn't really fit for purpose - for example they have never bothered to set up coach booking, which means you have to call the club. Yet that was available for years.
Interesting to know if they will surcharge every coach booking as punishment for their own inadequate system.
You have to be on the internet, which again not everybody has access to, knows how to use, has a printer or whatever, able to input payment details (do credit card or direct debit cards used online carry a fee?).
If you turn up during the week when the ticket office is open you pay more.
If you buy in advance by telephone, you can't pay cash, so they charge a card fee.
This is just for home games.
How does the smartphone swipe work for a six year old away at Scunthorpe?
There is supposed to be a fans forum meeting of some description happening soon.
is anybody attending?
rikofold?
Unique.
What you get..........is what you get, but it won't be as bad as last year.
Home tickets - If you buy online (presuming it works) you don't pay extra, unless you are calling the £1 postal charge extra & it's fair enough that they don't lose money on the postage.
If you print your own ticket it costs nothing.
If you collect your ticket it costs nothing. No difference collecting or buying imo.
I presume everyone on here can work out how to buy online can't they ? (presuming it works).
Away tickets - buy online & pay the £1 postage.
It all seems pretty standard to me. No different to cricket or racing .
I'm all for getting the regime out, but this site is fast becoming a whinge fest.
The main issue is the ticketing part of the website is very poor.
This strategy can only be adopted if the website is easy to navigate.
"at the end of the day it's if fans leave it to under 2 hours before KO. Obviously it happens but most fans know"
So a group that's supposed to be working with the club on increasing attendances is effectively saying "well, if the customers leave it late then it's their fault really". Just an unbelievable comment to make - surely while attendances are in the toilet the T20K group should be encouraging the club to make buying a ticket as simple and affordable for everyone, even if the club ignore them, not defending the regime with Pinocchio-speak.
£3 extra per ticket plus £2.50 if you buy at 1.05pm on a Saturday. So a dad, mum and two kids pay an extra £14.50. Or they could try and buy on line while in the queue, hope the wi-fi and the ticket system is working, pick tickets on a phone when they don't know the stands well and hope they get four together.
Or a club with under 6k STs and likely to have 17k empty seats could just get a real human being to say "Yes, we'd love to sell you a ticket to see our team, where would you like to sit? no extra charge as we really want you to come back again and again".
And all this when we know the on-line booking system isn't fit for purpose.
"the number of fans that buy on the day is much lower than the amount that buy in advance"
Ah, that makes it OK then, genius.
So to not pay extra we have to buy online more than 2 hours in advance and print it ourselves or use a smartphone?
Most of the time I do that anyway but for a lot of people I know, they pay on the day when they arrive. This will put them off coming and for a group set up literally to improve attendances to be involved in this decision it is just such a farce.
Ugly money grabbing techniques. I won't be at the valley this season.
Who cares if the number buying on the day is lower?! You need to get around 14,000 extra buns on seats next season so you need to be encouraging everyone-can't you see how detrimental this is to your cause?
But let's hope the players give the few fans in the ground a lovely clap at the end of the game and I'm sure we'll see those numbers grow....
They are within reasonable and easy travel to the Valley.
They consequently turn up at the Valley ticket office window, when it is officially open midweek, with cash to buy one of more tickets for a match.
They then get charged above face value, advertised value, for doing do?
Is there any justification for doing this?
Is it some kind of revolutionary act to turn up at a venue in advance, with available cash to buy the tickets for the event, that a person has to be charged extra for doing so?