For those complaining...My opinion is that this is a moan too far and comes across as whinging for whinging sake...like most I am anti- regime, but this type of petty hole picking does not help the cause....pick your battles
I agree, except I've not read anyone complaining. Who/where are they complaining ?
I think we should combine the museum exhibits with a large children's soft play area so that kids can get to play in an environment that teaches them about the past if Charlton rather than having to watch the current Charlton play.
Good news. Pretty much a full service. It doesn't matter whether it's the shop or a window, as long as you can buy a ticket.
I wonder what they'll do selling Wembley tickets for the play-off final ?
This is only possible because very few tickets are being sold. It's a good thing, but as soon as there is significant demand it will fail, as it did before, because the infrastructure isn't likely to be available in the shop unless you base all ticketing staff in there permanently, including match days.
Good news. Pretty much a full service. It doesn't matter whether it's the shop or a window, as long as you can buy a ticket.
I wonder what they'll do selling Wembley tickets for the play-off final ?
This is only possible because very few tickets are being sold. It's a good thing, but as soon as there is significant demand it will fail, as it did before, because the infrastructure isn't likely to be available in the shop unless you base all ticketing staff in there permanently, including match days.
Then they will sell as per match days! From the ticket office as a exception
Good news. Pretty much a full service. It doesn't matter whether it's the shop or a window, as long as you can buy a ticket.
I wonder what they'll do selling Wembley tickets for the play-off final ?
This is only possible because very few tickets are being sold. It's a good thing, but as soon as there is significant demand it will fail, as it did before, because the infrastructure isn't likely to be available in the shop unless you base all ticketing staff in there permanently, including match days.
Then they will sell as per match days! From the ticket office as a exception
This was exactly the way it operated before, and every time there was a ticket queue in the shop, because of a high demand match going on sale, the staff asked for sales to revert to the ticket office, resulting in redirection of supporters.
The retail staff also tend to lack sufficient experience of ticketing to be able to handle complex enquiries. And the club was never willing to buy enough specialist ticket printers to enable the shop to run a full service, even if it had the staff.
I totally agree that it makes no sense except on matchdays to have separate facilities, but the practicalities and logistics are not straightforward as was proven last time. It would work if part of the shop was permanently allocated to ticketIng and all ticketing staff worked there, but presumably that would compromise retail on matchdays.
It's still much better than not selling tickets at the ground at all, though.
Good news. Pretty much a full service. It doesn't matter whether it's the shop or a window, as long as you can buy a ticket.
I wonder what they'll do selling Wembley tickets for the play-off final ?
This is only possible because very few tickets are being sold. It's a good thing, but as soon as there is significant demand it will fail, as it did before, because the infrastructure isn't likely to be available in the shop unless you base all ticketing staff in there permanently, including match days.
Then they will sell as per match days! From the ticket office as a exception
This was exactly the way it operated before, and every time there was a ticket queue in the shop, because of a high demand match going on sale, the staff asked for sales to revert to the ticket office, resulting in redirection of supporters.
The retail staff also tend to lack sufficient experience of ticketing to be able to handle complex enquiries. And the club was never willing to buy enough specialist ticket printers to enable the shop to run a full service, even if it had the staff.
I totally agree that it makes no sense except on matchdays to have separate facilities, but the practicalities and logistics are not straightforward as was proven last time. It would work if part of the shop was permanently allocated to ticketIng and all ticketing staff worked there, but presumably that would compromise retail on matchdays.
It's still much better than not selling tickets at the ground at all, though.
If anyone in the club had any sense then surely, when the shop gets a makeover now we are no longer Just Sport next year, a space would be allocated for such a ticketing operation in the shop. Even just a single booth within it rather than a makeshift one.
When a match is going to be in high-demand like Play-offs or a London derby, then the ticketing staff have to make the decision and communicate it, that for a temp basis the ticketing operation is back at the windows.
Whilst no-one likes to queue, as a customer I would understand a little wait during these times to buy tickets in the shop if the club had done everything in a correct manner, staff were helpful and knew what they were doing, and the setup works 99% of the time.
Good news. Pretty much a full service. It doesn't matter whether it's the shop or a window, as long as you can buy a ticket.
I wonder what they'll do selling Wembley tickets for the play-off final ?
This is only possible because very few tickets are being sold. It's a good thing, but as soon as there is significant demand it will fail, as it did before, because the infrastructure isn't likely to be available in the shop unless you base all ticketing staff in there permanently, including match days.
Things have changed regarding electronic ticketing since the "sell out " days though. People are far more used to printing at home or e-tickets now
The only issues will come where there is restricted availability, like high demand away or high profile cup games
Does the shop have the facilities to print tickets to order or will they just have a stack of pre-prints and you have to take pot luck with what they have?
Does the shop have the facilities to print tickets to order or will they just have a stack of pre-prints and you have to take pot luck with what they have?
You can select seat and they print to order. I experienced it last time I was down - helped by a very nice lady from the ticket office staff who recognised me from previous dealings when I'd ordered by phone - guess the Glasgow address is a bit of a giveaway.
Does the shop have the facilities to print tickets to order or will they just have a stack of pre-prints and you have to take pot luck with what they have?
You can select seat and they print to order. I experienced it last time I was down - helped by a very nice lady from the ticket office staff who recognised me from previous dealings when I'd ordered by phone - guess the Glasgow address is a bit of a giveaway.
Bit of a journey just to avoid the shambles that is the online ticketing website! Wasn't a Thursday by any chance meaning you just couldn't ring up?!
Good news. Pretty much a full service. It doesn't matter whether it's the shop or a window, as long as you can buy a ticket.
I wonder what they'll do selling Wembley tickets for the play-off final ?
This is only possible because very few tickets are being sold. It's a good thing, but as soon as there is significant demand it will fail, as it did before, because the infrastructure isn't likely to be available in the shop unless you base all ticketing staff in there permanently, including match days.
Good news. Pretty much a full service. It doesn't matter whether it's the shop or a window, as long as you can buy a ticket.
I wonder what they'll do selling Wembley tickets for the play-off final ?
This is only possible because very few tickets are being sold. It's a good thing, but as soon as there is significant demand it will fail, as it did before, because the infrastructure isn't likely to be available in the shop unless you base all ticketing staff in there permanently, including match days.
Then they will sell as per match days! From the ticket office as a exception
This was exactly the way it operated before, and every time there was a ticket queue in the shop, because of a high demand match going on sale, the staff asked for sales to revert to the ticket office, resulting in redirection of supporters.
The retail staff also tend to lack sufficient experience of ticketing to be able to handle complex enquiries. And the club was never willing to buy enough specialist ticket printers to enable the shop to run a full service, even if it had the staff.
I totally agree that it makes no sense except on matchdays to have separate facilities, but the practicalities and logistics are not straightforward as was proven last time. It would work if part of the shop was permanently allocated to ticketIng and all ticketing staff worked there, but presumably that would compromise retail on matchdays.
It's still much better than not selling tickets at the ground at all, though.
If anyone in the club had any sense then surely, when the shop gets a makeover now we are no longer Just Sport next year, a space would be allocated for such a ticketing operation in the shop. Even just a single booth within it rather than a makeshift one.
When a match is going to be in high-demand like Play-offs or a London derby, then the ticketing staff have to make the decision and communicate it, that for a temp basis the ticketing operation is back at the windows.
Whilst no-one likes to queue, as a customer I would understand a little wait during these times to buy tickets in the shop if the club had done everything in a correct manner, staff were helpful and knew what they were doing, and the setup works 99% of the time.
You are correct that the shop will not be in the hands of Just Sport next season, instead they will be in the hands of a similar company to them.(It will still be outsourced & not run by the club)
Good news. Pretty much a full service. It doesn't matter whether it's the shop or a window, as long as you can buy a ticket.
I wonder what they'll do selling Wembley tickets for the play-off final ?
This is only possible because very few tickets are being sold. It's a good thing, but as soon as there is significant demand it will fail, as it did before, because the infrastructure isn't likely to be available in the shop unless you base all ticketing staff in there permanently, including match days.
Then they will sell as per match days! From the ticket office as a exception
Will be a bit embarrassing for the women giving birth in there though.
Yep, what I was getting at was if they know this is how they are going to do ticketing from now on then they should plan the new store from Hummel with a ticketing booth surely?
Yep, what I was getting at was if they know this is how they are going to do ticketing from now on then they should plan the new store from Hummel with a ticketing booth surely?
If your priority is retail, which in the new franchisee's case it will be, you're bound to prioritise having maximum space to promote and sell merchandise. The main issue with the shop is the ability to put the maximum number of merchandise buyers through it on matchdays, because that's when the vast majority of sales are made. Anything that limits that, such as giving space over to ticket booths, is likely to reduce retail revenue.
The theory that it supports retail sales to sell tickets in the shop was comprehensively debunked by very detailed statistical analysis over a period of months last time it was tried. It made no difference at all to retail sales, except that retail staff complained they were diverted from their main job. With a fully integrated staff there may be a cost saving, but that seems unlikely when people are separately employed.
As far as the growth of eticketing is concerned, that might be true if the system could cope with the games that cause the problems, but we're still in a place where the club isn't selling Millwall online for example, and is penalising those who are consequently forced to buy over the phone. It's such bottlenecks that cause the problems - indeed the whole ticketing operation could probably be run by two people if you didn't have uneven demand.
I will go down there and suffer Kenny in order to get Millwall tickets. Sod the phone premium, the online refusal and printer ink drain, or the matchdays Katrien tax. They think free entry to Crossbars makes up for their distain bordering on hatred of the fans. 'We want to drive ticket sales online' they say. Of course, because they can operate an alienating con manoever whilst doing so.
Seems a reasonable when demand is low as it is for most games at the moment. However will they be able to cope with a high demand away game where they could get a sudden rush on a particular day. More importantly will they dismantle the facilities in the original ticket office so that when we recover as a club and see higher demand the shop is very unlikely to be able to cope.
Does the shop have the facilities to print tickets to order or will they just have a stack of pre-prints and you have to take pot luck with what they have?
You can select seat and they print to order. I experienced it last time I was down - helped by a very nice lady from the ticket office staff who recognised me from previous dealings when I'd ordered by phone - guess the Glasgow address is a bit of a giveaway.
Bit of a journey just to avoid the shambles that is the online ticketing website! Wasn't a Thursday by any chance meaning you just couldn't ring up?!
Comments
FFS
Now moving to shop all week
I wonder what they'll do selling Wembley tickets for the play-off final ?
The retail staff also tend to lack sufficient experience of ticketing to be able to handle complex enquiries. And the club was never willing to buy enough specialist ticket printers to enable the shop to run a full service, even if it had the staff.
I totally agree that it makes no sense except on matchdays to have separate facilities, but the practicalities and logistics are not straightforward as was proven last time. It would work if part of the shop was permanently allocated to ticketIng and all ticketing staff worked there, but presumably that would compromise retail on matchdays.
It's still much better than not selling tickets at the ground at all, though.
When a match is going to be in high-demand like Play-offs or a London derby, then the ticketing staff have to make the decision and communicate it, that for a temp basis the ticketing operation is back at the windows.
Whilst no-one likes to queue, as a customer I would understand a little wait during these times to buy tickets in the shop if the club had done everything in a correct manner, staff were helpful and knew what they were doing, and the setup works 99% of the time.
The only issues will come where there is restricted availability, like high demand away or high profile cup games
Yep, what I was getting at was if they know this is how they are going to do ticketing from now on then they should plan the new store from Hummel with a ticketing booth surely?
The theory that it supports retail sales to sell tickets in the shop was comprehensively debunked by very detailed statistical analysis over a period of months last time it was tried. It made no difference at all to retail sales, except that retail staff complained they were diverted from their main job. With a fully integrated staff there may be a cost saving, but that seems unlikely when people are separately employed.
As far as the growth of eticketing is concerned, that might be true if the system could cope with the games that cause the problems, but we're still in a place where the club isn't selling Millwall online for example, and is penalising those who are consequently forced to buy over the phone. It's such bottlenecks that cause the problems - indeed the whole ticketing operation could probably be run by two people if you didn't have uneven demand.
Sod the phone premium, the online refusal and printer ink drain, or the matchdays Katrien tax.
They think free entry to Crossbars makes up for their distain bordering on hatred of the fans.
'We want to drive ticket sales online' they say. Of course, because they can operate an alienating con manoever whilst doing so.
More importantly will they dismantle the facilities in the original ticket office so that when we recover as a club and see higher demand the shop is very unlikely to be able to cope.