My son has decided he wants to go today, but the website says tickets are unavailable for sale (despite there being lots of seats free) and when I ring the ticket office it's closed, despite the recorded message going on to say it's open from 10.30am on a home matchday. Result = one less seat sold , and one potential fan lost (have been desperately trying to get him back into Charlton for years now.)
Same old Charlton. Pathetic.
7
Comments
This happened at 12pm in previous seasons but falls down a rabbit hole whenever queried.
It shouldn't be that difficult to buy a fucking ticket.
It's not pathetic.
It's not "that fucking difficult" to buy a ticket.
They've been on sale for ages and if your son has only decided to go this morning, but can't be arsed to get down to The Valley to queue up, then he can't be that arsed actually seeing the game can he?
Still, have to find something to moan about I guess.
Absolutely, you should be able to get the ticket online in a matter of minutes.
@sam3110 - "If you can't be bothered to drag your sorry arris round this side of the bar to pull it yourself, you might aswell farrk orrrrf"
"Caaarrrrrnt"
You say Charlton Pathetic- don’t seem like a fan ..
Take all the emotion out of it and there’s something that can be done to avoid this situation in the future.
All week I work with businesses who are devising ways to make "customer experience" easier, so they can more easily sell their product. But at Charlton they always seemed to have done the opposite, putting obstacles in the way.
In this day and age, why is it not possible to buy a print at home ticket digitally two hours before kick off?
Why was the ticket office advertised as being open from 10.30am but still shut at 10.50? So I couldn't buy one to be picked up.
We surely want to make it as easy as possible for lapsed supporters to come back? Especially when there were thousands of empty seats. Surely that is something we all can agree on? And the point here is "lapsed" supporters. Of course he could go down and queue up to get a ticket and of course he could've got one weeks ago. But if a lapsed fan wakes up and thinks, "nice day today, think I might go down to Charlton" then in an age (and of an age) where he does everything else online in seconds, it's all a bit 1980's to tell him he has to travel an hour to to join a queue and hope there's some left when he's done that. He will just find something else to do.
In this instance we failed to bring a lapsed fan back and the club missed out on £34. And I've been working bloody hard to try and get him back into the fold as well.
I don't like it and I actually see it as a bad policy though I know why they do it but the extra charge on the day of the game is another poor thing we do.
It was a s*** personal comment that was bang out of order by @sam3110 who even wanted to justify his comment by wanting the last word.
Charlton will be gutted on the lost 34 notes..
Maybe for the Next game he gets a picket in advance like we all do now days ?