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Club shop
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I'd want same day delivery for that price, outrageous.KentishAddick said:Ordered myself an away shirt yesterday morning and was shocked to see they now charge £7 for delivery.
It didn't give a delivery date, but I assume for that price it'll be here the next working day ( Yeah right).2 -
The sale that got away. I wanted to buy a mug, not be a mug. Someone needs to take a good look at the shop's postage prices.
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Think they already have, they've rolled the £5 standard delivery fee for orders under £50 and the £7 standard delivery fee for orders over £50 in to one (also £9.95 for next day delivery). Even worse it's YodelStig said:The sale that got away. I wanted to buy a mug, not be a mug. Someone needs to take a good look at the shop's postage prices.0 -
Anyone know if the shop will be open tomorrow?0
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Thanks.0
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I believe they outsource their deliveries to a third party.....so not done at The Valley.
Prices are a joke.....face mask £5......p&p £5.95!0 -
My sister wanted to buy me a birthday present from club shop.Placed an order on 21st March, didn’t hear anything regarding confirmation or dispatch... sent two chasing emails and finally got a response last week. Asking if she would like a refund as item was out of stock.She of course said yes but hasn’t heard anything since despite chasing emails being sent.Does anybody know where/who I can escalate this to?0
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Maybe one for the fans liaison office? The postage is a joke, must lose a lot of business because of it.5
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Yeah postage has put me off ordering from the site2
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P&P is steep. I am sure they could offer free postage if you spent a certain amount0
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Also, IF it is Yodel, they kick the package up your driveway and chip it over a fence into your back garden if you're not in...cafc999 said:P&P is steep. I am sure they could offer free postage if you spent a certain amount4 -
Postage is an interesting one.
I think most people would much prefer pay £12 for an item with free P&P than pay £9 for the item with £3 P&P.
Despite the fact you are paying the same thing, it feels like you're paying more for the product, which is what you actually want to be paying for.
It's a topic that I give far too much thought to, as the head of finance of an e-commerce business!6 -
And if it's the Royal Mail they will sneak up your driveway with the stealth of an assassin with a "sorry you weren't home" card without ever trying to delivery the bloody thing!soapy_jones said:
Also, IF it is Yodel, they kick the package up your driveway and chip it over a fence into your back garden if you're not in...cafc999 said:P&P is steep. I am sure they could offer free postage if you spent a certain amount4 -
Seems they are using Yodel, and the stuff is being sent from the company who own the Hummel license in the UK at the moment0
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I got some heavily discounted stuff delivered yesterday. The quality has improved under Hummel, the training t-shirts are very nice and they even disguise my belly a bit.2
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The club shop, which I think is still out sourced, has been a joke for years.Such a shame probably missed out on £100000s of sales over the years.6
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I ordered the orange keeper shirt in large but was eventually told (after enquiring) that it's out of stock and they only have mediums. Went to the shop today and there's a range of sizes. Apparently website only shows stock for the warehouse. Staff weren't happy with how it's being done at the moment, said they've had a lot of issues.Rothko said:Seems they are using Yodel, and the stuff is being sent from the company who own the Hummel license in the UK at the moment3 -
I agree that the pp is quite steep especially if just ordering a single item. I’m sure that our Fans Director Lucy Bishop will raise this as a fan issue (bless you
if its put forward. Does our Lucy use this forum?
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Was in there today - got a fair few bits in the sale. All the Hummel gear is very cheap. Not sure if they have a new kit manufacturer for next season? Anyway, much to Mrs otto’s disgust, I bought the full tracksuit. Looking forward to walking around Tesco pretending to be a player.....13
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I think the problem comes when a home shirt is £50 and the P&P is £5+Huskaris said:Postage is an interesting one.
I think most people would much prefer pay £12 for an item with free P&P than pay £9 for the item with £3 P&P.
Despite the fact you are paying the same thing, it feels like you're paying more for the product, which is what you actually want to be paying for.
It's a topic that I give far too much thought to, as the head of finance of an e-commerce business!
So long as I am paying a fair price I don't mind, but football shirts have been creeping up in price the last few years.0 -
Under 23 squad I assume.ricky_otto said:Was in there today - got a fair few bits in the sale. All the Hummel gear is very cheap. Not sure if they have a new kit manufacturer for next season? Anyway, much to Mrs otto’s disgust, I bought the full tracksuit. Looking forward to walking around Tesco pretending to be a player.....2 -
AbsolutelySoundAsa£ said:
Under 23 squad I assume.ricky_otto said:Was in there today - got a fair few bits in the sale. All the Hummel gear is very cheap. Not sure if they have a new kit manufacturer for next season? Anyway, much to Mrs otto’s disgust, I bought the full tracksuit. Looking forward to walking around Tesco pretending to be a player.....0 -
You don’t even offer same day delivery when it’s your turn up at the bar.ElfsborgAddick said:
I'd want same day delivery for that price, outrageous.KentishAddick said:Ordered myself an away shirt yesterday morning and was shocked to see they now charge £7 for delivery.
It didn't give a delivery date, but I assume for that price it'll be here the next working day ( Yeah right).2 -
No harm in that mate.ricky_otto said:
You don’t even offer same day delivery when it’s your turn up at the bar.ElfsborgAddick said:
I'd want same day delivery for that price, outrageous.KentishAddick said:Ordered myself an away shirt yesterday morning and was shocked to see they now charge £7 for delivery.
It didn't give a delivery date, but I assume for that price it'll be here the next working day ( Yeah right).0 -
It used to be that a shirt lasted two seasons which clubs worked around by changing the away kit in a different season and having a third kit. That has gone out of the window completely and £50 for something that costs a fraction of that to make is a bit of a rip off.Dazzler21 said:
I think the problem comes when a home shirt is £50 and the P&P is £5+Huskaris said:Postage is an interesting one.
I think most people would much prefer pay £12 for an item with free P&P than pay £9 for the item with £3 P&P.
Despite the fact you are paying the same thing, it feels like you're paying more for the product, which is what you actually want to be paying for.
It's a topic that I give far too much thought to, as the head of finance of an e-commerce business!
So long as I am paying a fair price I don't mind, but football shirts have been creeping up in price the last few years.
The argument is that you don't have to buy it, but it is hard when you are a parent and your kid/s want the latest shirt.2 -
How tall is the driver?soapy_jones said:
Also, IF it is Yodel, they kick the package up your driveway and chip it over a fence into your back garden if you're not in...cafc999 said:P&P is steep. I am sure they could offer free postage if you spent a certain amount3 -
A couple of years ago I used to order quite a bit from the on-line shop. The flat rate for p&p to Europe was always £10.00 whatever you ordered. I was always pissed off when my parcel arrived and it had a postage stamp on it for £3.75 or similar.
I complained to the shop but never got a satisfactory answer from the shop as to what happened to the other £6.25.
Now what with all the Brexit shenanigans I don’t bother anymore.1
