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Club shop

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  • Ordered myself an away shirt yesterday morning and was shocked to see they now charge £7 for delivery.

    It didn't give a delivery date, but I assume for that price it'll be here the next working day ( Yeah right).
    I'd want same day delivery for that price, outrageous.
  • The sale that got away. I wanted to buy a mug, not be a mug. Someone needs to take a good look at the shop's postage prices.




  • Stig said:
    The sale that got away. I wanted to buy a mug, not be a mug. Someone needs to take a good look at the shop's postage prices.




    Think they already have, they've rolled the £5 standard delivery fee for orders under £50 and the £7 standard delivery fee for orders over £50 in to one (also £9.95 for next day delivery). Even worse it's Yodel 
  • Anyone know if the shop will be open tomorrow? 
  • edited April 2021
    Talal said:
    Anyone know if the shop will be open tomorrow? 
    Yes, opens at 9.30 am (at least that's what they said on Valley Pass yesterday)
  • Thanks. 
  • Stig said:
    The sale that got away. I wanted to buy a mug, not be a mug. Someone needs to take a good look at the shop's postage prices.




    Im more shocked that's there an 8 quid mug!?
  • I believe they outsource their deliveries to a third party.....so not done at The Valley.
    Prices are a joke.....face mask £5......p&p £5.95!
  • My sister wanted to buy me a birthday present from club shop. 

    Placed an order on 21st March, didn’t hear anything regarding confirmation or dispatch... sent two chasing emails and finally got a response last week. Asking if she would like a refund as item was out of stock. 

    She of course said yes but hasn’t heard anything since despite chasing emails being sent. 

    Does anybody know where/who I can escalate this to? 
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  • Yeah postage has put me off ordering from the site 
  • P&P is steep. I am sure they could offer free postage if you spent a certain amount 
  • cafc999 said:
    P&P is steep. I am sure they could offer free postage if you spent a certain amount 
    Also, IF it is Yodel, they kick the package up your driveway and chip it over a fence into your back garden if you're not in...
  • cafc999 said:
    P&P is steep. I am sure they could offer free postage if you spent a certain amount 
    Also, IF it is Yodel, they kick the package up your driveway and chip it over a fence into your back garden if you're not in...
    And if it's the Royal Mail they will sneak up your driveway with the stealth of an assassin with a "sorry you weren't home" card without ever trying to delivery the bloody thing!
  • Seems they are using Yodel, and the stuff is being sent from the company who own the Hummel license in the UK at the moment 
  • I got some heavily discounted stuff delivered yesterday.  The quality has improved under Hummel, the training t-shirts are very nice and they even disguise my belly a bit.
  • Rothko said:
    Seems they are using Yodel, and the stuff is being sent from the company who own the Hummel license in the UK at the moment 
    I ordered the orange keeper shirt in large but was eventually told (after enquiring) that it's out of stock and they only have mediums. Went to the shop today and there's a range of sizes. Apparently website only shows stock for the warehouse. Staff weren't happy with how it's being done at the moment, said they've had a lot of issues. 
  • I agree that the pp is quite steep especially if just ordering a single item. I’m sure that our Fans Director Lucy Bishop will raise this as a fan issue (bless you  :) if its put forward. Does our Lucy use this forum?


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  • Huskaris said:
    Postage is an interesting one.

    I think most people would much prefer pay £12 for an item with free P&P than pay £9 for the item with £3 P&P.

    Despite the fact you are paying the same thing, it feels like you're paying more for the product, which is what you actually want to be paying for. 

    It's a topic that I give far too much thought to, as the head of finance of an e-commerce business!
    I think the problem comes when a home shirt is £50 and the P&P is £5+ 

    So long as I am paying a fair price I don't mind, but football shirts have been creeping up in price the last few years. 
  • Was in there today - got a fair few bits in the sale. All the Hummel gear is very cheap. Not sure if they have a new kit manufacturer for next season?  Anyway, much to Mrs otto’s disgust,  I bought the full tracksuit. Looking forward to walking around Tesco pretending to be a player.....
    Under 23 squad I assume.
  • Was in there today - got a fair few bits in the sale. All the Hummel gear is very cheap. Not sure if they have a new kit manufacturer for next season?  Anyway, much to Mrs otto’s disgust,  I bought the full tracksuit. Looking forward to walking around Tesco pretending to be a player.....
    Under 23 squad I assume.
    Absolutely 
  • edited April 2021
    Ordered myself an away shirt yesterday morning and was shocked to see they now charge £7 for delivery.

    It didn't give a delivery date, but I assume for that price it'll be here the next working day ( Yeah right).
    I'd want same day delivery for that price, outrageous.
    You don’t even offer same day delivery when it’s your turn up at the bar.
  • Ordered myself an away shirt yesterday morning and was shocked to see they now charge £7 for delivery.

    It didn't give a delivery date, but I assume for that price it'll be here the next working day ( Yeah right).
    I'd want same day delivery for that price, outrageous.
    You don’t even offer same day delivery when it’s your turn up at the bar.
    No harm in that mate.
  • edited April 2021
    Dazzler21 said:
    Huskaris said:
    Postage is an interesting one.

    I think most people would much prefer pay £12 for an item with free P&P than pay £9 for the item with £3 P&P.

    Despite the fact you are paying the same thing, it feels like you're paying more for the product, which is what you actually want to be paying for. 

    It's a topic that I give far too much thought to, as the head of finance of an e-commerce business!
    I think the problem comes when a home shirt is £50 and the P&P is £5+ 

    So long as I am paying a fair price I don't mind, but football shirts have been creeping up in price the last few years. 
    It used to be that a shirt lasted two seasons which clubs worked around by changing the away kit in a different season and having a third kit. That has gone out of the window completely and £50 for something that costs a fraction of that to make is a bit of a rip off.

    The argument is that you don't have to buy it, but it is hard when you are a parent and your kid/s want the latest shirt. 
  • cafc999 said:
    P&P is steep. I am sure they could offer free postage if you spent a certain amount 
    Also, IF it is Yodel, they kick the package up your driveway and chip it over a fence into your back garden if you're not in...
    How tall is the driver?
  • A couple of years ago I used to order quite a bit from the on-line shop. The flat rate for p&p to Europe was always £10.00 whatever you ordered. I was always pissed off when my parcel arrived and it had a postage stamp on it for £3.75 or similar.

    I complained to the shop but never got a satisfactory answer from the shop as to what happened to the other £6.25.

    Now what with all the Brexit shenanigans I don’t bother anymore.
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