South Eastern Trains

SuedeAdidas said:

No Charlton customer worth his salt would go as far as messing with train timetables surely?!?

We've got enough problems with the league table at the moment.

Covered End said:

Brendan_O_Connell said:

There is currently a bloke lying on the tracks at Lewisham and he won't move. They've turned off all of the power so nothing is going through there.

Is it Fraeye ?

It could have been had the power been on (Fraeye'd)

disruptions this saturday affecting blackheath - charlton; charlton - dartford.

Planned engineering work will take place.
Between Plumstead and Dartford
From 04:00, Saturday 23 January 2016 to 02:00, Monday 25 January 2016.
The line will be closed.
All services will be revised. Abbey Wood, Belvedere, Erith and Slade Green will not be served.
.
Details of changes to train services are detailed below:
.
Saturday only:
.
Trains between London Cannon Street and London Cannon Street via Sidcup and Greenwich will run between London Cannon Street and Sidcup only. Passengers should use alternative services between Sidcup and Dartford / Greenwich.
.
Trains between London Cannon Street and Slade Green / Dartford (Via Greenwich) will start and terminate at Plumstead.
.
Trains between London Cannon Street and Barnehurst (Via Bexleyheath) will be suspended.
.
Sunday only:
.
Additional trains will run between London Charing Cross and Plumstead via Lewisham.
.
Saturday and Sunday:
.
Trains between London Charing Cross and Gillingham will be diverted via Bexleyheath and will start and terminate at Gravesend.


it seems like every weekend there doing something.

https://petition.parliament.uk/petitions/114277

Everyone should sign this, they shouldn't be getting away with this 'service'

Signed. I literally cannot remember the last time my train home arrived on time. I set an alarm for one minute before the train is due to get to Welling and it's rare that the train has even managed to get to Eltham before the alarm goes off. Okay, it's only 5-10 minutes but it's literally every single day!

Utter joke of a 'service' and even more of a joke that they were awarded a 4 year extension despite even the DfT publicly stating that they were basically awful.

LargeAddick said:

Hastingsaddick said:

Wife has been commuting up from Hastings since mid November, can't recall her train arriving at Battle (where I pick her up from) on time once, infact it's got to the point where under 10 mins late is considered good. Went upto London on Saturday and due to engineering works our train took a different route (via Bromley South and Beckenham Junction), it took 2 hours and 15 mins to get from Hastings to Waterloo East. I pity anyone that has to commute on a daily basis using Southeastern.

to be fair I travel to and from Battle every day and I don't think the service has been that bad, in fact I've only done about 10 delay repay claims since May. Maybe I have been lucky. I too went up to London late Saturday afternoon and the journey was unbelievably slow. Two hours to CX from Battle. This morning it was 1hr 15mins.

Kind of agree, I think she has done 2 delay forms since starting her current contract in mid-Nov (someone hit by a train and there was poor rail conditions one day and she went via Eastbourne & East Croydon). I tend to pick her up of the 6.55 at Battle (the 5.37 from Cannon Street) and generally that is 5-10 mins late.

palarsehater said:

bought my ticket this morning at barnehurst station put my card in to buy the weekly ticket £59.10, typed pin in and it said card not valid please use different card, tried the same card again machine started printing, its now printed me out 2 weekly travelcards and charged me twice aswell, any idea how you would go about getting this sorted, have rung my bank but they were v little help.

Take it to the ticket office. However, most ticket offices operate the same hours as ours so good luck.

palarsehater said:

bought my ticket this morning at barnehurst station put my card in to buy the weekly ticket £59.10, typed pin in and it said card not valid please use different card, tried the same card again machine started printing, its now printed me out 2 weekly travelcards and charged me twice aswell, any idea how you would go about getting this sorted, have rung my bank but they were v little help.

You could always try to explain this to the platform staff at Lewisham. They are highly intelligent and never just stand there looking gormless and like they'd be better off in some kind of unit for the brain dead. When you speak to them they will treat you with respect and won't give you a blank look when you ask them a relatively simple question.

The best thing to do is interrupt them when they are talking to each other, they really like that. They will stop their conversation and politely explain to you what you need to do. Better still, speak to them when the platform is packed and there are three of them standing together chatting, blocking the small entrance to the platform whilst they swing their keys about not realising they are in the way of any their frustrated paying customers who have probably only been waiting for yet another delayed train for about 35 minutes.

Brendan_O_Connell said:

palarsehater said:

bought my ticket this morning at barnehurst station put my card in to buy the weekly ticket £59.10, typed pin in and it said card not valid please use different card, tried the same card again machine started printing, its now printed me out 2 weekly travelcards and charged me twice aswell, any idea how you would go about getting this sorted, have rung my bank but they were v little help.

You could always try to explain this to the platform staff at Lewisham. They are highly intelligent and never just stand there looking gormless and like they'd be better off in some kind of unit for the brain dead. When you speak to them they will treat you with respect and won't give you a blank look when you ask them a relatively simple question.

The best thing to do is interrupt them when they are talking to each other, they really like that. They will stop their conversation and politely explain to you what you need to do. Better still, speak to them when the platform is packed and there are three of them standing together chatting, blocking the small entrance to the platform whilst they swing their keys about not realising they are in the way of any their frustrated paying customers who have probably only been waiting for yet another delayed train for about 35 minutes.

Haha you maybe slight sarky, but it's actually very true!

palarsehater said:

spoke to south eastern this morning on there customer service number, i have to send them the unwanted ticket back by recorded delivery and a scan of the 2 tickets purchased, then i will be issued a refund in the form of a cheque, i did say cannot i not just change the ticket at a ticket office but they said cannot be done, so will just have to do it this way.

I hope you have a nice time in the 1900s. Please bring back a packet of Opal Fruits.

palarsehater said:

spoke to south eastern this morning on there customer service number, i have to send them the unwanted ticket back by recorded delivery and a scan of the 2 tickets purchased, then i will be issued a refund in the form of a cheque, i did say cannot i not just change the ticket at a ticket office but they said cannot be done, so will just have to do it this way.

A very slick and convenient way to resolve the problem.
Customer Service Southeastern style.

FFS, the cost of the recorded delivery is probably more than the cost of the ticket.

Today at Cannon Street two of the platform staff were standing next to each other blocking the way and laughing over a section of the Standard where South Eastern trains was apologising for I dunno the late running of nearly every service or something