Play - Off Ticket information 24-25 (Home seats SOLD OUT)

stevexreeve

TootingRedArmy said:

Surely its not that difficult to design and code a ticket system which is user friendly and allows season ticket Holders to be given automatic access to buy their regular seats? Disappointing but not a unique fault with ticket systems,  seems that the computer nerd who designed the semi final ticket system didn't take into account that we only have one stab at buying for a play off ticket, so needs to be bleeding obvious and really user friendly.
Please do better next time ...Memo to the Charlton Ticketing Manager sort this out for potential final tickets.......

First you have to spend three or four years to get a degree after which you might get an online interview for a shot at a not very well paid job working under a manager who is too thick to conceivably understand what it is you actually do. 

And I would say that that it is quite difficult to do this sort of thing with time constraints and nobody bothering to check you work ! All the tools and information are probably already on your laptop. If anyone could get something done in a couple of weeks, I'm sure the club would love to hear from you!

Sorry - probably not a good time to say this when everyone is trying to vent their frustrations. Sorry Sorry.

Maybe the club could at least get the fucking floodlights working by next Thursday so all the new potential recruits get a good impression of the Valley and don't have to sit in the gloom all night!

cafc4life

Shambles the way this has been done. Not clear at all.

bought 2 tickets two blocks away from normal seat when it was not made clear that our seats were reserved . Now won’t let me buy them 

OhMyGodden

cafc4life said:

Shambles the way this has been done. Not clear at all.

bought 2 tickets two blocks away from normal seat when it was not made clear that our seats were reserved . Now won’t let me buy them 

If you actually read what they put out on Thursday then you would have known they were reserved.

Bridgeboy

I’ve got my seat. Thanks to the info of clicking the word ‘here’. Got the email and printed the ticket. I doubt that I’d have done it without reading this site first.  😊

JaShea99

OhMyGodden said:

cafc4life said:

Shambles the way this has been done. Not clear at all.

bought 2 tickets two blocks away from normal seat when it was not made clear that our seats were reserved . Now won’t let me buy them 

If you actually read what they put out on Thursday then you would have known they were reserved.

Some people didn’t get the alert though.

ateamofcorygibbs

Home leg ticket secured. Does anyone know when we’ll hear the priority info for the first leg?

Dansk_Red

Peter_G said:

I have clicked on the “Here” in the alert box and two of our three season ticket seats are available, but why not the third? We all sit together and the 25/26 season tickets were all renewed together. I tried to buy it separately but it’s greyed out.
Will persevere. 

I have the same problem only 2 of the 3 showing.

roseandcrown

Hour and hang still not had confirmation email or tickets 

Peter_G

Dansk_Red said:

Peter_G said:

I have clicked on the “Here” in the alert box and two of our three season ticket seats are available, but why not the third? We all sit together and the 25/26 season tickets were all renewed together. I tried to buy it separately but it’s greyed out.
Will persevere. 

I have the same problem only 2 of the 3 showing.

I have bought the two on offer and the confirmation email came through immediately. The third seat is my son’s and he has his own login so he is doing his separately. 

MartinCAFC

Hal1x said:

Just tried to print my ticket but my printer has decided to go kaput. To save me having to buy an emergency printer does anyone know if I be able to scan the ticket from my phone at the door?

You can also usually be able to print out at your local library for a small fee if you really want a paper ticket.

WHAddick

Anyone managed to get through on the phone?
Says calls can't be connected

bobmunro

Budington said:

What a rubbish system. You can’t pay for your friends and family’s ST seats….

My son has just bought our three in our ST seats as we are all linked. I won't be going but he will be along with his missus and a mate - my eldest and I will watch it on TV  - the final as well if we get there as his wife is expecting around that time and he can't be too far from home! For the final my youngest is away anyway and I won't go if my eldest can't.

shine166

ateamofcorygibbs said:

Home leg ticket secured. Does anyone know when we’ll hear the priority info for the first leg?

Already been announced on the OS, it's tomorrow 

AFKABartram

WHAddick said:

Anyone managed to get through on the phone?
Says calls can't be connected

Very frustrating. Have to use phone as the online doesn’t work for certain categories. Should have a queue system for the phone. 

There’s no in person option, you can’t do online so you can only do via phone and they’re not taking calls :-( 

guinnessaddick

shine166 said:

ateamofcorygibbs said:

Home leg ticket secured. Does anyone know when we’ll hear the priority info for the first leg?

Already been announced on the OS, it's tomorrow 

What about the number of loyalty points for each phase?

Ilovelondontown

Not read all but unable to get my ST seat, the alert wouldn’t do anything, so purchased seats near by

cafc4life

.

buckshee

Got ours sorted but it wouldn’t allow me to allocate my 14 year old’s ticket as an under 18 despite me filling in the age confirmation thing and allocating it to his existing account.  Had to pay full price. 

Email to the club tomorrow I guess. 

superdulvertonred

All done 4 season tickets and one additional not too stressful 

Karim_myBagheri

half 6 next sunday?! got some pork which will be served at 7pm. fucking sky. 

East Kent Addick

Minor gripe but the Charlton booking system must be the only site I use nowadays that still charges a bloody transaction fee and that's 3 of them its charged me today as had to do separate bookings for season ticket seats, non season ticket seats and valley express.

Have received print at home seat tickets but nothing for Valley express yet (although all 3 payments gone through) has any anyone else had Valley express confirmation emails yet?

shine166

guinnessaddick said:

shine166 said:

ateamofcorygibbs said:

Home leg ticket secured. Does anyone know when we’ll hear the priority info for the first leg?

Already been announced on the OS, it's tomorrow 

What about the number of loyalty points for each phase?

Ah good point, yeah surely all that needs to be shared today.

shine166

With ST holders seats being held until 11am tomorrow, why are so many panicking and buying elsewhere? You've literally got all day to sort it.

JaShea99

shine166 said:

ateamofcorygibbs said:

Home leg ticket secured. Does anyone know when we’ll hear the priority info for the first leg?

Already been announced on the OS, it's tomorrow 

Where? All it says is tomorrow at 11.

Uboat

carly burn said:

Is it worth me bothering tomorrow as a non ST holder?

I would say yes, but don’t be too alarmed when it looks like there aren’t many tickets. 

BigRedEvil

Why doesn't it give me the option to buy my daughters u11 seat ?

WHAddick

AFKABartram said:

WHAddick said:

Anyone managed to get through on the phone?
Says calls can't be connected

Very frustrating. Have to use phone as the online doesn’t work for certain categories. Should have a queue system for the phone. 

There’s no in person option, you can’t do online so you can only do via phone and they’re not taking calls :-( 

Agreed, especially as they claim lines are open 11 till 4 today. Shambles!

Bilko

Still waiting for my email to the link to the Apple Wallet, payment went through, but when I looked at my Bank App it said it was still pending.

GD78

Booked mine at 11.30, still waiting for an email, but money has been taken.

Er_Be_Ab_Pl_Wo_Wo_Ch

NabySarr said:

You need to click the word ‘here’ rather than just anywhere in the box 

Thank you - I actually had to come on here to work out how to buy tickets, I knew someone would crack the code. Why that entire message isn't a hyperlink, or even the word 'here' isn't underlined, I don't know. Also had to resubmit my son's name and DOB to buy his season ticket seat - information already held by the club for a ticket assigned to his account.

Not a moan from me - there must be an inexperienced and/or over-worked web developer on the website, trying their best - but like many of us we just want to share these small details, that take a minute to test and get right, but make the site so much easier to navigate.

That 'advice' aside, £65 for me and the boy for tickets + Valley Express is cracking value for such a big game. Very good pricing by the club.