Unbelievably I have just found and booked 3 tickets 2 in the West and 1 in NW. Sadly I just kept refreshing the screen and seats kept popping up. So anyone still looking don't give up. 🤞
There are bound to be "returns" as the ticket office move S/T holders back to their S/T seats when dealing with requests.
That is true but they did say that those tickets wouldn't be available until 11am on Wednesday.
Those will be ST tickets left unclaimed. The ones popping up now will be seats that ST holders bought instead of their ST tickets, but have now swapped them so the tickets they bought instead are becoming available
Unbelievably I have just found and booked 3 tickets 2 in the West and 1 in NW. Sadly I just kept refreshing the screen and seats kept popping up. So anyone still looking don't give up. 🤞
There are bound to be "returns" as the ticket office move S/T holders back to their S/T seats when dealing with requests.
That is true but they did say that those tickets wouldn't be available until 11am on Wednesday.
No the S/T seats won't be available until 11am on Wednesday. If a S/T holder bought the seats in panic and returned them to the club in return for their S/T seats. You have most likely purchased their returned panic buy non S/T holder seats.
Must admit Charlton have definitely lost the plot on play off tickets. Spoke with ticket office who told me they didn’t expect the response to ticket sales. I told her wait for it—- if that’s your answer none of you should be working for CAFC and that is a piss poor excuse. With that I told her I have no faith in you getting my tickets to me although my monies been taken. Also told her I won’t be renewing my season ticket untill this is sorted out. A lot of angry people will be turning up to the valley next week. Also today my mate told me who’s not a season ticket holder and got tickets yesterday 4 of them he has had his email and tickets and printed off. I have no faith hopefully mine will turn up. Scandalous what’s going on. They should hang their heads in shame.
Having had a very poor experience in buying for the home game (got there in the end), I agree that Charlton have done a very poor job on this.
However, as said above I think you have used your frustration/anger in the wrong direction as the poor, lowly paid ticket office staff won't be the cause of this.
Send an email/letter to Carter/Rodwell I guess to express your dissatisfaction, the heads of team need to learn from the errors made for future.
Exactly as others have said. People are shifting back to their ST seats and the seats they are leaving are popping up all the time. Don't think they'll be many left tomorrow if you wait. Good luck all
Must admit Charlton have definitely lost the plot on play off tickets. Spoke with ticket office who told me they didn’t expect the response to ticket sales. I told her wait for it—- if that’s your answer none of you should be working for CAFC and that is a piss poor excuse. With that I told her I have no faith in you getting my tickets to me although my monies been taken. Also told her I won’t be renewing my season ticket untill this is sorted out. A lot of angry people will be turning up to the valley next week. Also today my mate told me who’s not a season ticket holder and got tickets yesterday 4 of them he has had his email and tickets and printed off. I have no faith hopefully mine will turn up. Scandalous what’s going on. They should hang their heads in shame.
Having had a very poor experience in buying for the home game (got there in the end), I agree that Charlton have done a very poor job on this.
However, as said above I think you have used your frustration/anger in the wrong direction as the poor, lowly paid ticket office staff won't be the cause of this.
Send an email/letter to Carter/Rodwell I guess to express your dissatisfaction, the heads of team need to learn from the errors made for future.
Agreed. The ownership now have clear evidence that the potential of the club is still alive and kicking. An adequately designed and tested ticket system is surely a worthwhile investment, and they must be in listening mode.
Us lot on here persevere with a weak ticket system with unclear direction. Would-be or marginal punters are less likely to persevere, and are being lost possibly forever.
I'm sure any correspondence to the appropriate people at the club - something constructive or a rant if need be - will all help make the point.
Must admit Charlton have definitely lost the plot on play off tickets. Spoke with ticket office who told me they didn’t expect the response to ticket sales. I told her wait for it—- if that’s your answer none of you should be working for CAFC and that is a piss poor excuse. With that I told her I have no faith in you getting my tickets to me although my monies been taken. Also told her I won’t be renewing my season ticket untill this is sorted out. A lot of angry people will be turning up to the valley next week. Also today my mate told me who’s not a season ticket holder and got tickets yesterday 4 of them he has had his email and tickets and printed off. I have no faith hopefully mine will turn up. Scandalous what’s going on. They should hang their heads in shame.
Having had a very poor experience in buying for the home game (got there in the end), I agree that Charlton have done a very poor job on this.
However, as said above I think you have used your frustration/anger in the wrong direction as the poor, lowly paid ticket office staff won't be the cause of this.
Send an email/letter to Carter/Rodwell I guess to express your dissatisfaction, the heads of team need to learn from the errors made for future.
I agree but it wasn’t a lowly paid ticket office staff member, incidentally low paid or not I respect them the same as highly paid. The person I spoke to was the manger on duty and there attitude was poor and sounded as though oh well that’s how it is. I didn’t take too kindly to this,after an hour on the phone waiting.
What will be available tomorrow will be the season tickets of those who:
a) cannot attend or b) who wanted a different seat to be with friends/family who they could not buy for nearby their seat.
There are sections of the ground where there are no spare seats as they are all ST seats. If you have a ST in one of these areas, you may move somewhere else to sit with family, friends etc. (b)
Hopefully everyone who wanted to be in their ST seat will be back there by tomorrow.
Must admit Charlton have definitely lost the plot on play off tickets. Spoke with ticket office who told me they didn’t expect the response to ticket sales. I told her wait for it—- if that’s your answer none of you should be working for CAFC and that is a piss poor excuse. With that I told her I have no faith in you getting my tickets to me although my monies been taken. Also told her I won’t be renewing my season ticket untill this is sorted out. A lot of angry people will be turning up to the valley next week. Also today my mate told me who’s not a season ticket holder and got tickets yesterday 4 of them he has had his email and tickets and printed off. I have no faith hopefully mine will turn up. Scandalous what’s going on. They should hang their heads in shame.
Having had a very poor experience in buying for the home game (got there in the end), I agree that Charlton have done a very poor job on this.
However, as said above I think you have used your frustration/anger in the wrong direction as the poor, lowly paid ticket office staff won't be the cause of this.
Send an email/letter to Carter/Rodwell I guess to express your dissatisfaction, the heads of team need to learn from the errors made for future.
Agreed. The ownership now have clear evidence that the potential of the club is still alive and kicking. An adequately designed and tested ticket system is surely a worthwhile investment, and they must be in listening mode.
Us lot on here persevere with a weak ticket system with unclear direction. Would-be or marginal punters are less likely to persevere, and are being lost possibly forever.
I'm sure any correspondence to the appropriate people at the club - something constructive or a rant if need be - will all help make the point.
I don’t think the ticketing system is the issue. There have been some questionable management decisions and inadequate user instructions, but the system seems to have done its job.
Must admit Charlton have definitely lost the plot on play off tickets. Spoke with ticket office who told me they didn’t expect the response to ticket sales. I told her wait for it—- if that’s your answer none of you should be working for CAFC and that is a piss poor excuse. With that I told her I have no faith in you getting my tickets to me although my monies been taken. Also told her I won’t be renewing my season ticket untill this is sorted out. A lot of angry people will be turning up to the valley next week. Also today my mate told me who’s not a season ticket holder and got tickets yesterday 4 of them he has had his email and tickets and printed off. I have no faith hopefully mine will turn up. Scandalous what’s going on. They should hang their heads in shame.
Having had a very poor experience in buying for the home game (got there in the end), I agree that Charlton have done a very poor job on this.
However, as said above I think you have used your frustration/anger in the wrong direction as the poor, lowly paid ticket office staff won't be the cause of this.
Send an email/letter to Carter/Rodwell I guess to express your dissatisfaction, the heads of team need to learn from the errors made for future.
Agreed. The ownership now have clear evidence that the potential of the club is still alive and kicking. An adequately designed and tested ticket system is surely a worthwhile investment, and they must be in listening mode.
Us lot on here persevere with a weak ticket system with unclear direction. Would-be or marginal punters are less likely to persevere, and are being lost possibly forever.
I'm sure any correspondence to the appropriate people at the club - something constructive or a rant if need be - will all help make the point.
I don’t think the ticketing system is the issue. There have been some questionable management decisions and inadequate user instructions, but the system seems to have done its job.
Not working on one of the worlds most popular web browsers is a pretty poor characteristic.
Must admit Charlton have definitely lost the plot on play off tickets. Spoke with ticket office who told me they didn’t expect the response to ticket sales. I told her wait for it—- if that’s your answer none of you should be working for CAFC and that is a piss poor excuse. With that I told her I have no faith in you getting my tickets to me although my monies been taken. Also told her I won’t be renewing my season ticket untill this is sorted out. A lot of angry people will be turning up to the valley next week. Also today my mate told me who’s not a season ticket holder and got tickets yesterday 4 of them he has had his email and tickets and printed off. I have no faith hopefully mine will turn up. Scandalous what’s going on. They should hang their heads in shame.
Having had a very poor experience in buying for the home game (got there in the end), I agree that Charlton have done a very poor job on this.
However, as said above I think you have used your frustration/anger in the wrong direction as the poor, lowly paid ticket office staff won't be the cause of this.
Send an email/letter to Carter/Rodwell I guess to express your dissatisfaction, the heads of team need to learn from the errors made for future.
Agreed. The ownership now have clear evidence that the potential of the club is still alive and kicking. An adequately designed and tested ticket system is surely a worthwhile investment, and they must be in listening mode.
Us lot on here persevere with a weak ticket system with unclear direction. Would-be or marginal punters are less likely to persevere, and are being lost possibly forever.
I'm sure any correspondence to the appropriate people at the club - something constructive or a rant if need be - will all help make the point.
I don’t think the ticketing system is the issue. There have been some questionable management decisions and inadequate user instructions, but the system seems to have done its job.
The system definitely struggled to cope with the volume of numbers. Whether any club's (of our size) ticketing system could realistically be expected to cope with the volume, selling 24000 home tickets and 2000 away tickets in a short period of time I don't know.
The initial instructions were definitely not explicit enough. There should have a separate webpage simply called "Instructions for season ticket holders to claim their seat", rather than the instructions being hidden halfway down the general page. And the click "here" really needed to be more obvious. It's the ST holders buying tickets elsewhere, which has caused a lot of the issues, with reserved seats being unavailable at the moment, and ticket office staff being occupied in relocating them back. It's lucky the home game isn't this Saturday...
Must admit Charlton have definitely lost the plot on play off tickets. Spoke with ticket office who told me they didn’t expect the response to ticket sales. I told her wait for it—- if that’s your answer none of you should be working for CAFC and that is a piss poor excuse. With that I told her I have no faith in you getting my tickets to me although my monies been taken. Also told her I won’t be renewing my season ticket untill this is sorted out. A lot of angry people will be turning up to the valley next week. Also today my mate told me who’s not a season ticket holder and got tickets yesterday 4 of them he has had his email and tickets and printed off. I have no faith hopefully mine will turn up. Scandalous what’s going on. They should hang their heads in shame.
Having had a very poor experience in buying for the home game (got there in the end), I agree that Charlton have done a very poor job on this.
However, as said above I think you have used your frustration/anger in the wrong direction as the poor, lowly paid ticket office staff won't be the cause of this.
Send an email/letter to Carter/Rodwell I guess to express your dissatisfaction, the heads of team need to learn from the errors made for future.
Agreed. The ownership now have clear evidence that the potential of the club is still alive and kicking. An adequately designed and tested ticket system is surely a worthwhile investment, and they must be in listening mode.
Us lot on here persevere with a weak ticket system with unclear direction. Would-be or marginal punters are less likely to persevere, and are being lost possibly forever.
I'm sure any correspondence to the appropriate people at the club - something constructive or a rant if need be - will all help make the point.
I don’t think the ticketing system is the issue. There have been some questionable management decisions and inadequate user instructions, but the system seems to have done its job.
Not working on one of the worlds most popular web browsers is a pretty poor characteristic.
I didn’t have any browser issues so can’t comment on that, but it’s essentially an interface problem. The back end seems to have coped fine to me.
Clearly the club didn’t anticipate the demand fully and it didn’t seem to have thought much about the user experience, but these are management not software issues.
Must admit Charlton have definitely lost the plot on play off tickets. Spoke with ticket office who told me they didn’t expect the response to ticket sales. I told her wait for it—- if that’s your answer none of you should be working for CAFC and that is a piss poor excuse. With that I told her I have no faith in you getting my tickets to me although my monies been taken. Also told her I won’t be renewing my season ticket untill this is sorted out. A lot of angry people will be turning up to the valley next week. Also today my mate told me who’s not a season ticket holder and got tickets yesterday 4 of them he has had his email and tickets and printed off. I have no faith hopefully mine will turn up. Scandalous what’s going on. They should hang their heads in shame.
Having had a very poor experience in buying for the home game (got there in the end), I agree that Charlton have done a very poor job on this.
However, as said above I think you have used your frustration/anger in the wrong direction as the poor, lowly paid ticket office staff won't be the cause of this.
Send an email/letter to Carter/Rodwell I guess to express your dissatisfaction, the heads of team need to learn from the errors made for future.
Agreed. The ownership now have clear evidence that the potential of the club is still alive and kicking. An adequately designed and tested ticket system is surely a worthwhile investment, and they must be in listening mode.
Us lot on here persevere with a weak ticket system with unclear direction. Would-be or marginal punters are less likely to persevere, and are being lost possibly forever.
I'm sure any correspondence to the appropriate people at the club - something constructive or a rant if need be - will all help make the point.
I don’t think the ticketing system is the issue. There have been some questionable management decisions and inadequate user instructions, but the system seems to have done its job.
Good point, the underlying database does do its job and seems robust, I've never had an issue there, and the staff seem able to access and manipulate what they need to.
The ability of the end-user to serve themselves via the website that sits on top of the database - and all the before, during and after comms around a purchase - is the angle I was thinking of.
Why have we given Wycombe all the Jimmy Seed stand? They can hardly sell 4,000 for a home game, just give them half and put our fans in the half as we did against Doncaster.
They sold the Jimmy Seed and 2 blocks of the East for the league cup-quarter final. I expect they'll fill the Jimmy (!) for such a big game.
Must admit Charlton have definitely lost the plot on play off tickets. Spoke with ticket office who told me they didn’t expect the response to ticket sales. I told her wait for it—- if that’s your answer none of you should be working for CAFC and that is a piss poor excuse. With that I told her I have no faith in you getting my tickets to me although my monies been taken. Also told her I won’t be renewing my season ticket untill this is sorted out. A lot of angry people will be turning up to the valley next week. Also today my mate told me who’s not a season ticket holder and got tickets yesterday 4 of them he has had his email and tickets and printed off. I have no faith hopefully mine will turn up. Scandalous what’s going on. They should hang their heads in shame.
Having had a very poor experience in buying for the home game (got there in the end), I agree that Charlton have done a very poor job on this.
However, as said above I think you have used your frustration/anger in the wrong direction as the poor, lowly paid ticket office staff won't be the cause of this.
Send an email/letter to Carter/Rodwell I guess to express your dissatisfaction, the heads of team need to learn from the errors made for future.
Agreed. The ownership now have clear evidence that the potential of the club is still alive and kicking. An adequately designed and tested ticket system is surely a worthwhile investment, and they must be in listening mode.
Us lot on here persevere with a weak ticket system with unclear direction. Would-be or marginal punters are less likely to persevere, and are being lost possibly forever.
I'm sure any correspondence to the appropriate people at the club - something constructive or a rant if need be - will all help make the point.
I don’t think the ticketing system is the issue. There have been some questionable management decisions and inadequate user instructions, but the system seems to have done its job.
Good point, the underlying database does do its job and seems robust, I've never had an issue there, and the staff seem able to access and manipulate what they need to.
The ability of the end-user to serve themselves via the website that sits on top of the database - and all the before, during and after comms around a purchase - is the angle I was thinking of.
This is what you’d expect in an organisation that is (or has been) top heavy with senior management and short of middle managers IMO.
Must admit Charlton have definitely lost the plot on play off tickets. Spoke with ticket office who told me they didn’t expect the response to ticket sales. I told her wait for it—- if that’s your answer none of you should be working for CAFC and that is a piss poor excuse. With that I told her I have no faith in you getting my tickets to me although my monies been taken. Also told her I won’t be renewing my season ticket untill this is sorted out. A lot of angry people will be turning up to the valley next week. Also today my mate told me who’s not a season ticket holder and got tickets yesterday 4 of them he has had his email and tickets and printed off. I have no faith hopefully mine will turn up. Scandalous what’s going on. They should hang their heads in shame.
Having had a very poor experience in buying for the home game (got there in the end), I agree that Charlton have done a very poor job on this.
However, as said above I think you have used your frustration/anger in the wrong direction as the poor, lowly paid ticket office staff won't be the cause of this.
Send an email/letter to Carter/Rodwell I guess to express your dissatisfaction, the heads of team need to learn from the errors made for future.
Agreed. The ownership now have clear evidence that the potential of the club is still alive and kicking. An adequately designed and tested ticket system is surely a worthwhile investment, and they must be in listening mode.
Us lot on here persevere with a weak ticket system with unclear direction. Would-be or marginal punters are less likely to persevere, and are being lost possibly forever.
I'm sure any correspondence to the appropriate people at the club - something constructive or a rant if need be - will all help make the point.
I don’t think the ticketing system is the issue. There have been some questionable management decisions and inadequate user instructions, but the system seems to have done its job.
Not working on one of the worlds most popular web browsers is a pretty poor characteristic.
I didn’t have any browser issues so can’t comment on that, but it’s essentially an interface problem. The back end seems to have coped fine to me.
Clearly the club didn’t anticipate the demand fully and it didn’t seem to have thought much about the user experience, but these are management not software issues.
I generally agree but there’s been multiple software issues too. Browser inconsistencies, unreadable hyperlinks. caching problems with people having to log into a new device, bugs around disabled / helper categories that have never been addressed in five years and many more quirks. A friend with an Adult and Child ST still hasn’t manage to sort theirs as it won’t allow them to proceed with the child ticket.
Tried to that but it isn't letting me. I have bought a 25/26 ST but didn't have a ST for this season I have been buying match tickets this season. However it said in the email from the club that 25/26 ST holders were still able to buy their ticket.
Must admit Charlton have definitely lost the plot on play off tickets. Spoke with ticket office who told me they didn’t expect the response to ticket sales. I told her wait for it—- if that’s your answer none of you should be working for CAFC and that is a piss poor excuse. With that I told her I have no faith in you getting my tickets to me although my monies been taken. Also told her I won’t be renewing my season ticket untill this is sorted out. A lot of angry people will be turning up to the valley next week. Also today my mate told me who’s not a season ticket holder and got tickets yesterday 4 of them he has had his email and tickets and printed off. I have no faith hopefully mine will turn up. Scandalous what’s going on. They should hang their heads in shame.
Having had a very poor experience in buying for the home game (got there in the end), I agree that Charlton have done a very poor job on this.
However, as said above I think you have used your frustration/anger in the wrong direction as the poor, lowly paid ticket office staff won't be the cause of this.
Send an email/letter to Carter/Rodwell I guess to express your dissatisfaction, the heads of team need to learn from the errors made for future.
Agreed. The ownership now have clear evidence that the potential of the club is still alive and kicking. An adequately designed and tested ticket system is surely a worthwhile investment, and they must be in listening mode.
Us lot on here persevere with a weak ticket system with unclear direction. Would-be or marginal punters are less likely to persevere, and are being lost possibly forever.
I'm sure any correspondence to the appropriate people at the club - something constructive or a rant if need be - will all help make the point.
Sort of issue it might be worth raising at the CAST Q&A with Gavin Carter? @Pico
Shame we are so bloody good, if we were rubbish then wouldn't even be in the playoffs. I know we like a moan but please don't take it out on the staff. They've always been cracking whenever I've needed help.
Tried to that but it isn't letting me. I have bought a 25/26 ST but didn't have a ST for this season I have been buying match tickets this season. However it said in the email from the club that 25/26 ST holders were still able to buy their ticket.
Make sure you are clicking on the actual word "here". It isn't clear that's what you have to do and it's a bit like pixel hunting.
Must admit Charlton have definitely lost the plot on play off tickets. Spoke with ticket office who told me they didn’t expect the response to ticket sales. I told her wait for it—- if that’s your answer none of you should be working for CAFC and that is a piss poor excuse. With that I told her I have no faith in you getting my tickets to me although my monies been taken. Also told her I won’t be renewing my season ticket untill this is sorted out. A lot of angry people will be turning up to the valley next week. Also today my mate told me who’s not a season ticket holder and got tickets yesterday 4 of them he has had his email and tickets and printed off. I have no faith hopefully mine will turn up. Scandalous what’s going on. They should hang their heads in shame.
Having had a very poor experience in buying for the home game (got there in the end), I agree that Charlton have done a very poor job on this.
However, as said above I think you have used your frustration/anger in the wrong direction as the poor, lowly paid ticket office staff won't be the cause of this.
Send an email/letter to Carter/Rodwell I guess to express your dissatisfaction, the heads of team need to learn from the errors made for future.
Agreed. The ownership now have clear evidence that the potential of the club is still alive and kicking. An adequately designed and tested ticket system is surely a worthwhile investment, and they must be in listening mode.
Us lot on here persevere with a weak ticket system with unclear direction. Would-be or marginal punters are less likely to persevere, and are being lost possibly forever.
I'm sure any correspondence to the appropriate people at the club - something constructive or a rant if need be - will all help make the point.
I don’t think the ticketing system is the issue. There have been some questionable management decisions and inadequate user instructions, but the system seems to have done its job.
Not working on one of the worlds most popular web browsers is a pretty poor characteristic.
I didn’t have any browser issues so can’t comment on that, but it’s essentially an interface problem. The back end seems to have coped fine to me.
Clearly the club didn’t anticipate the demand fully and it didn’t seem to have thought much about the user experience, but these are management not software issues.
I generally agree but there’s been multiple software issues too. Browser inconsistencies, unreadable hyperlinks. caching problems with people having to log into a new device, bugs around disabled / helper categories that have never been addressed in five years and many more quirks. A friend with an Adult and Child ST still hasn’t manage to sort theirs as it won’t allow them to proceed with the child ticket.
Agree too. I managed to buy both but… not without multiple error messages trying to log in and ‘broken’ links on various browsers. I’m pretty tech savvy and never spotted the reservations ‘here’ link and ended up on the block page where there was another link to get to my ST seat (also took several attempts before it finally worked) - I fully understand if non-tech people got frustrated and just bought seats anywhere. Definitely IT issues but I’m not sure if you can pin that solely on systemic SMT failings. What is important is that the various departments learn from the experience. It needs a proper post mortem and 8D analysis to find the real root cause rather than pre-supposing it’s all ‘management’ or ‘IT’ or ‘phase of the moon’ fault. Best way to find improvements for these kind of failures is to go in with an open mind and avoid finger pointing and presumption of responsibility
Must admit, I didn't think we'd get anywhere near the numbers for the Doncaster home leg. I thought 24k total attendance max. Pleasantly surprised and it's a great reminder of what this club could achieve with some sustained success.
Click here to pick up your 2024/25 season ticket seat.
This is the only place I am seeing the word 'here' to click on which is under the Charlton v Wycombe home playoff.
I then follow what is offering me a season ticket or match day ticket so I follow the match ticket and get nowhere. The add to basket or proceed gets me nothing.
Sorry if I am missing the point but looked at the example @aliwbble posted but I don't get the alert message shown on that example.
Comments
If a S/T holder bought the seats in panic and returned them to the club in return for their S/T seats. You have most likely purchased their returned panic buy non S/T holder seats.
However, as said above I think you have used your frustration/anger in the wrong direction as the poor, lowly paid ticket office staff won't be the cause of this.
Send an email/letter to Carter/Rodwell I guess to express your dissatisfaction, the heads of team need to learn from the errors made for future.
Exactly as others have said. People are shifting back to their ST seats and the seats they are leaving are popping up all the time.
Don't think they'll be many left tomorrow if you wait. Good luck all
Us lot on here persevere with a weak ticket system with unclear direction. Would-be or marginal punters are less likely to persevere, and are being lost possibly forever.
I'm sure any correspondence to the appropriate people at the club - something constructive or a rant if need be - will all help make the point.
a) cannot attend or
b) who wanted a different seat to be with friends/family who they could not buy for nearby their seat.
Hopefully everyone who wanted to be in their ST seat will be back there by tomorrow.
The initial instructions were definitely not explicit enough. There should have a separate webpage simply called "Instructions for season ticket holders to claim their seat", rather than the instructions being hidden halfway down the general page. And the click "here" really needed to be more obvious. It's the ST holders buying tickets elsewhere, which has caused a lot of the issues, with reserved seats being unavailable at the moment, and ticket office staff being occupied in relocating them back. It's lucky the home game isn't this Saturday...
The ability of the end-user to serve themselves via the website that sits on top of the database - and all the before, during and after comms around a purchase - is the angle I was thinking of.
We were a Premier League attraction then.
Make sure you are clicking on the actual word "here". It isn't clear that's what you have to do and it's a bit like pixel hunting.
This is the only place I am seeing the word 'here' to click on which is under the Charlton v Wycombe home playoff.
I then follow what is offering me a season ticket or match day ticket so I follow the match ticket and get nowhere. The add to basket or proceed gets me nothing.
Sorry if I am missing the point but looked at the example @aliwbble posted but I don't get the alert message shown on that example.