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Valley Gold Store Discount

So I have Valley Gold and I can't get the discount of 10% online, its in store only. That is outrageous given we are currently in lock down. 

I am now not going to purchase online due to principal. 


Comments

  • Ok Karen 
    Oh here he is! #Wum
  • Bugger.

    Didn't even think of my VG discount for my last two purchases, which have been well over £200.

    Surely the online system from your own personal log in should be able to automatically include the discount as they aware of all VG members.

    @ValleyGold?
  • Are staff there? Maybe try calling?
  • CAFCTrev said:
    The postage is the biggest bastard, they still charge the full (nearly ten quid!) postage even if you spend £100 plus! Nearly all online retailers help you out with free postage if you spend over a certain amount. 
    Yeah, jumps from £5 to £7 when you go over a £50 spend, not great
  • Addickted said:
    Bugger.

    Didn't even think of my VG discount for my last two purchases, which have been well over £200.

    Surely the online system from your own personal log in should be able to automatically include the discount as they aware of all VG members.

    @ValleyGold?
    Works this way easily enough when buying season tickets, although maybe as that booking site is run by the club they have a closer relationship with Valley Gold than the clubshop does. In fact the clubshop website doesn't even seem to have that great a relationship with the clubshop itself 
  • Just had this back. 

    "At the moment we cant do the 10% online in the shop as it is not run by the club but by elite sports and they don’t have the data on their system"

    Surely there is a work around 
  • I'm guessing its abusable online, where a valley gold number could be passed around, but if you have to have a physical card instore its different, don't shoot the messenger!
  • robroy said:
    Just had this back. 

    "At the moment we cant do the 10% online in the shop as it is not run by the club but by elite sports and they don’t have the data on their system"

    Surely there is a work around 
    Considering 2 of the 3 perks of VG are away tickets and shop discount.. you'd think they would do something. 
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  • I'm guessing its abusable online, where a valley gold number could be passed around, but if you have to have a physical card instore its different, don't shoot the messenger!
    What they could do is email you a code once its verified to use on the site, very simple to do. Valley Gold will keep it's members happy and Elite Sports will take more revenue from people ordering?
  • rikofold said:
    shine166 said:
    robroy said:
    Just had this back. 

    "At the moment we cant do the 10% online in the shop as it is not run by the club but by elite sports and they don’t have the data on their system"

    Surely there is a work around 
    Considering 2 of the 3 perks of VG are away tickets and shop discount.. you'd think they would do something. 
    But apart from the big draws, the weekly draws, the daily draws, the crossbar challenge, the exec box, the season ticket discounts, the home and away ticket priority, and the warm and fuzzy feeling it gives me when I think about how it helps the deaf team, the women's team and the academy, what has Valley Gold ever done for me?
    Why not join up, and give it a try! :-0
  • rikofold said:
    shine166 said:
    robroy said:
    Just had this back. 

    "At the moment we cant do the 10% online in the shop as it is not run by the club but by elite sports and they don’t have the data on their system"

    Surely there is a work around 
    Considering 2 of the 3 perks of VG are away tickets and shop discount.. you'd think they would do something. 
    But apart from the big draws, the weekly draws, the daily draws, the crossbar challenge, the exec box, the season ticket discounts, the home and away ticket priority, and the warm and fuzzy feeling it gives me when I think about how it helps the deaf team, the women's team and the academy, what has Valley Gold ever done for me?
    Fingers crossed im in the exec box for the next home game x 


  • rikofold said:
    Hi all - we're aware, and we're working on it - but you're going to need to be a little patient.

    At the moment you'll only get a discount if you flash your card in the shop.  The main reason for this is that we cannot share your personal data with Elite Sports for them to check entitlement - GDPR and all that.  They're happy to take the presentation of your card in good faith in the shop. 

    We're working on the GDPR bit. Updated privacy policy coming soon, by the way. 

    But even then we have to work on integrating three different systems to facilitate the checks needed. 

    We'll look into whether there's any way round this, or ways in which we can make shopping easier in the run up to Christmas. 

    Sorry I can't be more helpful.
    Just an idea. If a Valley Gold member wants to purchase something on the site, can’t they email valley gold with the details and then get a code. This code can then be discounted on the website for that one off transaction? Just an idea 
  • rikofold said:
    shine166 said:
    robroy said:
    Just had this back. 

    "At the moment we cant do the 10% online in the shop as it is not run by the club but by elite sports and they don’t have the data on their system"

    Surely there is a work around 
    Considering 2 of the 3 perks of VG are away tickets and shop discount.. you'd think they would do something. 
    But apart from the big draws, the weekly draws, the daily draws, the crossbar challenge, the exec box, the season ticket discounts, the home and away ticket priority, and the warm and fuzzy feeling it gives me when I think about how it helps the deaf team, the women's team and the academy, what has Valley Gold ever done for me?
    To be fair to @shine166, only the draws and the fuzzy feeling are relevant at the moment....
  • robroy said:
    rikofold said:
    Hi all - we're aware, and we're working on it - but you're going to need to be a little patient.

    At the moment you'll only get a discount if you flash your card in the shop.  The main reason for this is that we cannot share your personal data with Elite Sports for them to check entitlement - GDPR and all that.  They're happy to take the presentation of your card in good faith in the shop. 

    We're working on the GDPR bit. Updated privacy policy coming soon, by the way. 

    But even then we have to work on integrating three different systems to facilitate the checks needed. 

    We'll look into whether there's any way round this, or ways in which we can make shopping easier in the run up to Christmas. 

    Sorry I can't be more helpful.
    Just an idea. If a Valley Gold member wants to purchase something on the site, can’t they email valley gold with the details and then get a code. This code can then be discounted on the website for that one off transaction? Just an idea 
    The problem with this is how to ensure it's a VG member using the code. I realise there are ways around any system, but these are benefits for members.
  • rikofold said:
    robroy said:
    rikofold said:
    Hi all - we're aware, and we're working on it - but you're going to need to be a little patient.

    At the moment you'll only get a discount if you flash your card in the shop.  The main reason for this is that we cannot share your personal data with Elite Sports for them to check entitlement - GDPR and all that.  They're happy to take the presentation of your card in good faith in the shop. 

    We're working on the GDPR bit. Updated privacy policy coming soon, by the way. 

    But even then we have to work on integrating three different systems to facilitate the checks needed. 

    We'll look into whether there's any way round this, or ways in which we can make shopping easier in the run up to Christmas. 

    Sorry I can't be more helpful.
    Just an idea. If a Valley Gold member wants to purchase something on the site, can’t they email valley gold with the details and then get a code. This code can then be discounted on the website for that one off transaction? Just an idea 
    The problem with this is how to ensure it's a VG member using the code. I realise there are ways around any system, but these are benefits for members.
    Surely Valley Gold has an address of its user and when you buy online you do so through your account with said address  


  • rikofold said:
    robroy said:
    rikofold said:
    Hi all - we're aware, and we're working on it - but you're going to need to be a little patient.

    At the moment you'll only get a discount if you flash your card in the shop.  The main reason for this is that we cannot share your personal data with Elite Sports for them to check entitlement - GDPR and all that.  They're happy to take the presentation of your card in good faith in the shop. 

    We're working on the GDPR bit. Updated privacy policy coming soon, by the way. 

    But even then we have to work on integrating three different systems to facilitate the checks needed. 

    We'll look into whether there's any way round this, or ways in which we can make shopping easier in the run up to Christmas. 

    Sorry I can't be more helpful.
    Just an idea. If a Valley Gold member wants to purchase something on the site, can’t they email valley gold with the details and then get a code. This code can then be discounted on the website for that one off transaction? Just an idea 
    The problem with this is how to ensure it's a VG member using the code. I realise there are ways around any system, but these are benefits for members.
    Tbh thats the same in store, nobody is asked for ID in the shop 
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  • rikofold said:
    shine166 said:
    robroy said:
    Just had this back. 

    "At the moment we cant do the 10% online in the shop as it is not run by the club but by elite sports and they don’t have the data on their system"

    Surely there is a work around 
    Considering 2 of the 3 perks of VG are away tickets and shop discount.. you'd think they would do something. 
    But apart from the big draws, the weekly draws, the daily draws, the crossbar challenge, the exec box, the season ticket discounts, the home and away ticket priority, and the warm and fuzzy feeling it gives me when I think about how it helps the deaf team, the women's team and the academy, what has Valley Gold ever done for me?
    Beings my VG gives me home ticket priority, I presume im in the hat for attending over the next few weeks ? 
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