Yeah that’s crazy. I pushed sky sports and BT sport with Virgin and now, while they are going to charge me less I can still see as much as any poor sucker who is still paying,
surely they should do the stand up thing and pause it for everyone on that basis?
Yes, they should, but doesn't mean they will. Pausing is clever, it stops people cancelling and never returning. And keeping the channels available stops the advertisers from completely doing one.
I am am my wits end...... every time I try to pause Sports it says their are technical problems. Ive tries 20 times over five different days. I tried to do it on the App ..... still not working. When I ring they say the wait is one hour or two hours. What the fu** am I supposed to do ........twats
I am am my wits end...... every time I try to pause Sports it says their are technical problems. Ive tries 20 times over five different days. I tried to do it on the App ..... still not working. When I ring they say the wait is one hour or two hours. What the fu** am I supposed to do ........twats
Have you tried the 0800 151 2747 number? That sometimes gets you through quicker.
Failing that, ring just before 9.00 tomorrow (or whenever they open). That has always worked for me.
Her Indoors has just told me that BT Sport are offering a one-month credit. She says it's quite easy to apply on-line.
It's a start.
Yes well done BT as it also appears they don't pause the contract either.
Just done this, thanks for the info. The BT website says now a 2-month credit with another one to be added if no further live sport in June. If you've already applied for one month then they will make the next repayment automatically.
I got this email from Virgin when I requested a 'pause' .. no definition of 'when the action resumes' .. and still able to watch the channels uuntil the action does resume lol .. a LOT better than nothing
Just a quick email to confirm that we’ve now
paused your Sky Sports and BT Sport payments. Thanks for bearing with us
while we got this sorted.
We’ll be adding two different credits to your
bill – look out for ‘Sky Sports credit’ and ‘BT Sport credit’.
We’ll keep your Sky Sports and BT Sport
payments paused until the action resumes, and you won’t need to do anything
to start enjoying it again. During this paused period, you’ll still be able
to watch Sky Sports and BT Sport channels.
For help with anything else, please use our
website for help and support – start here.
As virus quarantine measures have closed some of our call centres, we’re
asking that our customers work with us and only call if they have an urgent
query that can’t wait.
Comments
If anyone is struggling to do this the following should help.
Virgin media. Com/pauseskysports
It's a start.
I paused my sky sports subscription until live sports return but can still watch all the channels
And yup, it is easy to apply for the credit (or donate the money to the NHS.
surely they should do the stand up thing and pause it for everyone on that basis?
Failing that, ring just before 9.00 tomorrow (or whenever they open). That has always worked for me.
https://www.bbc.co.uk/sport/football/52161561
Just a quick email to confirm that we’ve now paused your Sky Sports and BT Sport payments. Thanks for bearing with us while we got this sorted.
We’ll be adding two different credits to your bill – look out for ‘Sky Sports credit’ and ‘BT Sport credit’.
We’ll keep your Sky Sports and BT Sport payments paused until the action resumes, and you won’t need to do anything to start enjoying it again. During this paused period, you’ll still be able to watch Sky Sports and BT Sport channels.
For help with anything else, please use our website for help and support – start here. As virus quarantine measures have closed some of our call centres, we’re asking that our customers work with us and only call if they have an urgent query that can’t wait.
Take care,
The Virgin Media team