Right. Got so fed up this morning with the heating being on yet again that I emailed them there and then from the train. I classified it as a safety issue and pointed out that my previous complaints had been ignored. I was surprised within two hours to receive the following:
Southeastern Customer Services, PO Box 10422, Unit 16 Coalfield Way, Ashby de la Zouch LE65 9EL Tel: 0345 322 7021
12 June 2017
Dear Mr XXXXXXXX
Thank you for your webform, which we received earlier today, regarding your journey from Dartford to Charing Cross this morning, using the 08.21 service. We always welcome passenger feedback, whether good or bad, so we do appreciate the time you've taken to contact us.
I'm very sorry that you experienced an uncomfortable journey because the heating in your train was on. There can, of course, be no excuses for the train heating being on at this time of year - which I understand has been the case with your trains recently. But when this does happen, we find that it's usually due to a technical fault rather than the heating being deliberately switched on.
We're currently in the middle of a programme to disable the heating on our Metro trains, to prevent this from happening during the warmer months. So while it's of small consolation now, this shouldn't be an issue going forward.
Part of our role at customer services is to make sure that our managers are aware of what our passengers are saying, so that we can resolve any problems as soon as possible. I've flagged this up with our fleet management team and they'll look into this as soon as possible.
Thank you once more for contacting us - and I'm really sorry that your journey was marred in this way.
Yours sincerely
David Eustace Customer Relations Officer Southeastern
I replied thanking them for their courtesy and reassurance and promptly receive a follow up thanking me for thanking them. More than I expected. Let's see if there is any improvement........
Right. Got so fed up this morning with the heating being on yet again that I emailed them there and then from the train. I classified it as a safety issue and pointed out that my previous complaints had been ignored. I was surprised within two hours to receive the following:
Southeastern Customer Services, PO Box 10422, Unit 16 Coalfield Way, Ashby de la Zouch LE65 9EL Tel: 0345 322 7021
12 June 2017
Dear Mr XXXXXXXX
Thank you for your webform, which we received earlier today, regarding your journey from Dartford to Charing Cross this morning, using the 08.21 service. We always welcome passenger feedback, whether good or bad, so we do appreciate the time you've taken to contact us.
I'm very sorry that you experienced an uncomfortable journey because the heating in your train was on. There can, of course, be no excuses for the train heating being on at this time of year - which I understand has been the case with your trains recently. But when this does happen, we find that it's usually due to a technical fault rather than the heating being deliberately switched on.
We're currently in the middle of a programme to disable the heating on our Metro trains, to prevent this from happening during the warmer months. So while it's of small consolation now, this shouldn't be an issue going forward.
Part of our role at customer services is to make sure that our managers are aware of what our passengers are saying, so that we can resolve any problems as soon as possible. I've flagged this up with our fleet management team and they'll look into this as soon as possible.
Thank you once more for contacting us - and I'm really sorry that your journey was marred in this way.
Yours sincerely
David Eustace Customer Relations Officer Southeastern
I replied thanking them for their courtesy and reassurance and promptly receive a follow up thanking me for thanking them. More than I expected. Let's see if there is any improvement........
They'll ramp up the heating tomorrow on the 08.21.
Who's looking forward to the Thameslink closures between 26th Aug - 2nd Sept, then?
Reaction to the announcement over the intercom: "oh for fu-... wait a second... I'm on holiday! Yaaaaasss!'
Except it's not just thameslink that's not running is it? It's nearly all services into central London. Fucking basta....oh wait I'm on holiday as well.
Due to a failed train blocking the line at Falconwood, all services are subject to severe delays and short notice cancellations. Best forget about that nice lunch we booked for you.
We apologise for any inconvenience this may cause. #SE_FathersDay
Due to a failed train blocking the line at Falconwood, all services are subject to severe delays and short notice cancellations. Best forget about that nice lunch we booked for you.
We apologise for any inconvenience this may cause. #SE_FathersDay
Best wishes, Your loving son
That is beyond fucking parody. It beggars belief. Like the time I used to get twee messages about a harvest festival or a local Christmas event over the tannoy at Redhill, after my connecting train had disappeared one minute early, every morning, without fucking fail.
It's almost like they are deliberately taking the piss. Deliberately.
Comments
Southeastern Customer Services, PO Box 10422, Unit 16 Coalfield Way, Ashby de la Zouch
LE65 9EL
Tel: 0345 322 7021
12 June 2017
Dear Mr XXXXXXXX
Thank you for your webform, which we received earlier today, regarding your journey from Dartford to Charing Cross this morning, using the 08.21 service. We always welcome passenger feedback, whether good or bad, so we do appreciate the time you've taken to contact us.
I'm very sorry that you experienced an uncomfortable journey because the heating in your train was on. There can, of course, be no excuses for the train heating being on at this time of year - which I understand has been the case with your trains recently. But when this does happen, we find that it's usually due to a technical fault rather than the heating being deliberately switched on.
We're currently in the middle of a programme to disable the heating on our Metro trains, to prevent this from happening during the warmer months. So while it's of small consolation now, this shouldn't be an issue going forward.
Part of our role at customer services is to make sure that our managers are aware of what our passengers are saying, so that we can resolve any problems as soon as possible. I've flagged this up with our fleet management team and they'll look into this as soon as possible.
Thank you once more for contacting us - and I'm really sorry that your journey was marred in this way.
Yours sincerely
David Eustace
Customer Relations Officer
Southeastern
I replied thanking them for their courtesy and reassurance and promptly receive a follow up thanking me for thanking them. More than I expected. Let's see if there is any improvement........
So they've bought a load of trains that don't have an on/off switch for the heating?
Are they buying their trains from Del Trotter?
Unbelievable.
Dear Dad
Due to a failed train blocking the line at Falconwood, all services are subject to severe delays and short notice cancellations. Best forget about that nice lunch we booked for you.
We apologise for any inconvenience this may cause. #SE_FathersDay
Best wishes,
Your loving son
It's almost like they are deliberately taking the piss. Deliberately.
Trains shuttling you to and from work:
Trains when you actually want to go somewhere in your own time on the weekend (or even worse... bank holiday):
http://www.bbc.co.uk/programmes/b08vg002
Due to signalling problems at London Cannon Street:
Train services running to and from this station may be delayed or revised. Disruption is expected until 17:00.
Maybe they could develop a half decent service.
The downside - its crawling along at about 5mph at 600 degrees celcius. Ewe, it stinks of sweaty bodies on here!
Unless @DaveMehmet wants a meet . In which case I could be caught up in the Cannon St problems for at least another hour :-)
An anagram of Fail.