Attention: Please take a moment to consider our terms and conditions before posting.
Options

The big scandal highlighted by today's postponement

edited February 2012 in General Charlton
The way you get shafted by the train companies if you can't/don't want to travel

Just looked up ticket prices to Chesterfield next Saturday by way of an example.

If you book "advanced" tickets you can get a single there and back for a total of £46 - but you can't change your mind (edit: apparently you can change your mind - but only in advance. Not much use today!) or get a refund. If you get one of the "Anytime" tickets (which is flexible in terms of timing and you are able to get a refund on) it will cost you £104 - EACH WAY!!!

Absolutely shocking.
«1

Comments

  • Options
    They are the rules which you know before you book, its your choice. Thats the reason the advance tickets are so cheap but it could be a gamble as today has highlighted.

    I'm out of pocket aswell but thats the way it goes.
  • Options
    The way you get shafted by the train companies if you can't/don't want to travel

    Just looked up ticket prices to Chesterfield next Saturday by way of an example.

    If you book "advanced" tickets you can get a single there and back for a total of £46 - but you can't change your mind or get a refund. If you get one of the "Anytime" tickets (which is flexible in terms of timing and you are able to get a refund on) it will cost you £104 - EACH WAY!!!

    Absolutely shocking.
    None of that is true. You can change dates and times as ive done it plenty of times myself.

    From the national rail site...

    *
    Changes to time or date of travel must be arranged before departure of the first reserved train printed on the ticket, after which the ticket has no value and a new one must be purchased. You will need to present the ticket(s) and reservation(s) when you request a change.
    *
    Changes to tickets cannot be made on-board the train. If you board a train without a ticket and reservation for that service, a new ticket must be purchased. Depending on the Train Company you are travelling with, you may be liable to a Penalty Fare if you board the train with an invalid ticket.
    *
    The origin, destination and Train Company or route shown on the ticket(s) must remain the same.
    *
    The difference between the price paid and cost of the next suitable fare for your journey is payable, plus a £10 administration fee per person, per single ticket for each change to a journey. If you change to a train on which a cheaper fare is available, the difference will not be refunded.

    Refunds

    *
    Your ticket is non-refundable.
    *
    If the train you purchased a ticket for is cancelled or delayed by more than 60 minutes, special arrangements will be made to accommodate you on another train (although a seat cannot be guaranteed). If, as a result, you decide not to travel, a refund will be offered on completely unused tickets and you will not be charged an administration fee.

  • Options
    Absolutely iaitch, it's the risk you take.But they've got you over a barrel really and they know it.

    I guess it's a trick that people have picked up on from the likes of Easyjet - make some of your tickets ridiculously expensive so the "cheap" ones look even cheaper (even though you have to take a gamble on the refund point).
  • Options
    edited February 2012
    shine166: When you say "none of that is true" you mean just the bit about not being able to change the dates/times in advance, right?

    You wont get a refund if, like today, you decide not to travel if the game gets called off. And yes, you might be able to get the tickets changed for the rearranged date if you do this in advance of your first journey, but that doesn't help much either in circumstances like today, does it?
  • Options
    Off_it

    But they are the terms when you book, if you don't like them then don't book.

    I've booked tickets and they are providing the service, all in good faith, but its my choice that I don't want to travel anymore.
  • Options
    iaitch : not sure how much clearer I can make this, but, YES I KNOW.

    Doesn't make it right though, does it?

  • Options
    The way you get shafted by the train companies if you can't/don't want to travel

    Just looked up ticket prices to Chesterfield next Saturday by way of an example.

    If you book "advanced" tickets you can get a single there and back for a total of £46 - but you can't change your mind or get a refund. If you get one of the "Anytime" tickets (which is flexible in terms of timing and you are able to get a refund on) it will cost you £104 - EACH WAY!!!

    Absolutely shocking.
    So the return trip to Chersterfield is 42 quid more expensive than my nephew's RETURN flight to Moscow.
    300 miles vs 4,000 miles.
    Something wrong surely?
  • Options
    Off_it

    Ok I agree with that.
  • Options
    The train operators are a disgrace and living proof of how bad a "monopoly market" works. When they make a mistake you get nothing out of them, when you do they piss all over you.

    I was done by one of their ticket nazi's £20 for travelling without the correct ticket even though the station i travelled from had no way of buying a ticket. I was so angry but there was nothing i could do as the ticket woman started talking about getting the police involved. When I wrote and appealed i got a letter back with a £17 refund saying it was their error afterall, no apology and £3 deducted from what they had charged me even though it was their error. Wankers the lot of them.
  • Options



    My Faith in British rail has been restored. If I had purchased my ticket for Chesterfield, yesterday two singles would have been £37.00 and non refundable, Today two singles £104.00 and a return £55.40.Asked ticket Guy if I could get a refund if match was postponed, answer NO. Having no news boarded train at Malvern Link at 10.13 and having just pulled out of the station, got the news it was off from Hilary. Got off train at Worcester Foregate Street and told there to ask for Non issue of Ticket back at Malvern. Jobsworth at Malverrn Link looked at the clock and said it was a bit late but would refund the ticket and gave me the full refund of £55.40. So a free return trip to Worcester and back, not very exciting!!
  • Sponsored links:


  • Options
    You've done well there mate.
  • Options
    shine166: When you say "none of that is true" you mean just the bit about not being able to change the dates/times in advance, right?

    You wont get a refund if, like today, you decide not to travel if the game gets called off. And yes, you might be able to get the tickets changed for the rearranged date if you do this in advance of your first journey, but that doesn't help much either in circumstances like today, does it?
    fair play, but you said you can not change your travelling day/time which is not true. Id imagine the travel ticket had not been used, so unless you were already on way to the game u should able to change it
  • Options
    Change it to when though shine166? You get what I'm saying?

    I guess you could always change it for two weeks time and by then you might know the rearranged date so you could change it again. Assuming you could make a midweek game of course.
  • Options
    Change it to when though shine166? You get what I'm saying?

    I guess you could always change it for two weeks time and by then you might know the rearranged date so you could change it again. Assuming you could make a midweek game of course.

    sorry, I get what you mean now.. im a bit flu'd up today and the brain is slower than usual

  • Options
    If you buy a sandwich, open it and then decide you don't want to eat it you can't take it back either.
    There have to be some limitations - there was no way they could re-sell your seat so why should they give you your money back?
  • Options
    Valley Away trains anyone ?
  • Options
    Good idea Fanny.A coach for beer,plenty of flat screen tellies and Sky Sports.Should be a sellout every time!
  • Options
    edited February 2012
    I agree mostly - train travel in this country is massively overpriced, underperforms and is not seen as a public service but as a source of income for shareholders, same as poxy utility companies, and privatised health care, cherrypicking the lucrative markets, imposing self-serving "regulations" and unclear and confusing pricing "regulations" and no real sense of accountability.



    I think you can see where I'm going.


    Not Chesterfield, anyway. See you at the Valley for Franchise.
  • Options
    Good idea Fanny.A coach for beer,plenty of flat screen tellies and Sky Sports.Should be a sellout every time!
    And a troupe of strippers moving up and down the carriages, with a special carriage reserved for Tina's.

    I'm in, where do I sign?
  • Options
    edited February 2012
    .
  • Sponsored links:


  • Options
    Good idea Fanny.A coach for beer,plenty of flat screen tellies and Sky Sports.Should be a sellout every time!
    And a coach especially for Lifers would be nice...I think ..
  • Options
    Last time I travelled on a "Special" was with Dartford fans to Port Vale in the FA Cup , many moons ago.
  • Options
    No problems if you travel by car...........I had picked up my passengers from various points in & around Bexley and hadn't even got to the Dartford Tunnel when we heard the game was off. Turned around and everyone was back home by 10.30am with no outlay.

    The futures bright - the future is blue..........
  • Options
    Think of all the petrol you wasted Golfie. ;-)
  • Options
    Good idea Fanny.A coach for beer,plenty of flat screen tellies and Sky Sports.Should be a sellout every time!
    And a coach especially for Lifers would be nice...I think ..
    First class coaches for the lifers.
  • Options
    edited February 2012
    Whilst the train companies are nominally privatised (thank you EU diktats) they are effectively monopolies and we are not talking about pricing for competitive advantage.

    What we are talking about is licensed theft and rather than interfere where they are not wanted governments should regulate to prohibit such licensed theft in my opinion.
  • Options
    Why don't the football league and the train companies enter a partnership that if a game is postponed 50% is refunded it might encourage more to travel, on pre-booked only.
  • Options
    The Train Operating Companies are not really privatised.They get so many handouts its just a badly run expensive version of B.R.The only properly privatised rail companies are the freight companies.
  • Options
    The Train Operating Companies are not really privatised.They get so many handouts its just a badly run expensive version of B.R.The only properly privatised rail companies are the freight companies.
    That's my point and it makes their licensed theft even more unjustifiable in my opinion of course!
  • Options
    The way you get shafted by the train companies if you can't/don't want to travel

    Just looked up ticket prices to Chesterfield next Saturday by way of an example.

    If you book "advanced" tickets you can get a single there and back for a total of £46 - but you can't change your mind (edit: apparently you can change your mind - but only in advance. Not much use today!) or get a refund. If you get one of the "Anytime" tickets (which is flexible in terms of timing and you are able to get a refund on) it will cost you £104 - EACH WAY!!!

    Absolutely shocking.
    i was delaying setting out for as long as i could, didn't really fancy the drive but the return train fare for booking on the day was £65

    really sorry to those that lost out today.

Sign In or Register to comment.

Roland Out Forever!