CAFC player

Dave2l

Just started using it but everytime I play a video after I have signed in it asks me to sign in again. I sign in again press play for the video and it does the same thing. Does anyone know this problem and why its doing this? I wana get it working for the Swindon highlights when they come out.

Thanks

TEL

email the help desk mate.....it can be pants at times.....can be a problem if youre using Vista

allez les addicks

I'm using a mac, does anyone else have the problem of not being able to use the control bar down the bottom of the screen (i.e. not being able to rewind/fast forward)?

Folev the red

just seen the highlights on the player, 2nd goal looked class, 3rd goal didnt look anything.

Ollywozere

Is the cameraman having a laugh with that 3rd goal!? No wonder Sky Sports News didn't show them

Bedsaddick

its worse than awful .I have tried to unsubscribe . but the idiots ignore me. Anybody thinking of joining - DONT!

Siv_in_Norfolk

hold up hold up

they have given loads of videos this week

highlights of shef wed
complete 1st half v. sheff wed
complete second half v. sheff wed
2 x vids about waggy's goal celebration
something about the academy
interviews with parky
swindon highlights pretty early the day after the match
...and more i can't remember

the sign in problem in the original post happens to me too.... as long as you sign in once you can 'close' any pop-ups that come up asking you to sign in again and watch the video without problem i.e. there is a bug, but it doesn't stop you watching the video

I get pissed off with it from time to time... but as an overseas addick this service is great.... it could be better... but live match commentary and dodgy highlights/whole game footage plus interviews and insights is good value at 30-odd quid a year......

the help desk have been quite....er...helpful with any problems I have asked them about

long live CAFC Player
(but sort out all the frustrations feel with your product sharpish!)

QatarNapsy

[cite]Posted By: Bedsaddick[/cite]its worse than awful .I have tried to unsubscribe . but the idiots ignore me. Anybody thinking of joining - DONT!

Its a lifeline for us overseas addicks, it has its own issues from time to time but on the whole its does its job.......and this year its better than it has been before.Anybody thinking of joining......DO!

joeaddick

It has had a lot of bad issues ever since I joined.... Commentary cutting out for whole match at times...
Latest one is I can't get the "Phil praises professionalism" video to work?? It's in the listings, with no thumbnail which is unusual... Just doesn't play?

joeaddick

I can't sign in to the site.... Can't get past the registration page to listen to the match... Sent them e-mail.... They say clear cookies,etc, done that, but no joy...
Any ideas anyone?

joeaddick

btw they told me the "Phil praises professionalism" video doesn't work for everyone?
Is this the case. Has anybody else got it to play?

joeaddick

[cite]Posted By: PhoenixSiv[/cite]
the sign in problem in the original post happens to me too.... as long as you sign in once you can 'close' any pop-ups that come up asking you to sign in again and watch the video without problem i.e. there is a bug, but it doesn't stop you watching the video

I wish that was the case.... I couldn't and still can't get past the sodding registration page.. Tried closing it but whatever video I click on, it keeps chucking me back to the signing in box, and then back to the registration page again... Even if I close down boxes!

Missed the whole match commentary yesterday, and still can't access anything this morning.

Has anyone got the "Phil praises professionalism" video to work on there... They told me that it didn't work at all...

Redmidland

[cite]Posted By: joeaddick[/cite]

[cite]Posted By: PhoenixSiv[/cite]
the sign in problem in the original post happens to me too.... as long as you sign in once you can 'close' any pop-ups that come up asking you to sign in again and watch the video without problem i.e. there is a bug, but it doesn't stop you watching the video

I wish that was the case.... I couldn't and still can't get past the sodding registration page.. Tried closing it but whatever video I click on, it keeps chucking me back to the signing in box, and then back to the registration page again... Even if I close down boxes!

Missed the whole match commentary yesterday, and still can't access anything this morning.

Has anyone got the "Phil praises professionalism" video to work on there... They told me that it didn't work at all...

I've just been and tried the "Phil praises professionalsim video" and I cant get it to work either.
However I find the player ok, especially on match days when I use the commentary to update the match thread on here. Living in the midlands and without a DAB radio I can't get the local London/Kent BBC stations to hear the commentary, so I rely heavily on CAFC player. Only trouble is when Emma is broadcasting.....she doesn't commentate....just waffles about hair colours and what happened way back when!!
Finally for just over £39 for the year and with all of the matches on video it keeps me in touch.

Matt_Wright

Thanks for the above comments, which I've just come across. It's good to see the efforts we are making on the content front are being appreciated.

One thing I would say is that we always try to respond to feedback. If something isn't working, such as the Parky video mentioned above, please let us know. I uploaded the video in question and checked it was working at the time, but it now seems clear there is a problem. I will investigate tomorrow morning and re-upload it if neccessary.

Regarding any technical issues, I always urge fans to contact website provider Perform to get them resolved on customerservices@performgroup.com. Should you not have any success, by all means get in touch with the club and we also will endeavour to help.

MW

joeaddick

Thanks for the feedback...
I don't have a problem with the content, etc.... It offers what I want which is why I subbed.... It's just annoying that it's full of tech issues...

Matt, I have been in touch with their support... Tried everything they said, and e-mailed them again today, but they haven't got back to me..
I just can't get past that bloomin' registration page!

Redmidland

[cite]Posted By: Matt_Wright[/cite]Thanks for the above comments, which I've just come across. It's good to see the efforts we are making on the content front are being appreciated.

One thing I would say is that we always try to respond to feedback. If something isn't working, such as the Parky video mentioned above, please let us know. I uploaded the video in question and checked it was working at the time, but it now seems clear there is a problem. I will investigate tomorrow morning and re-upload it if neccessary.

Regarding any technical issues, I always urge fans to contact website provider Perform to get them resolved on customerservices@performgroup.com. Should you not have any success, by all means get in touch with the club and we also will endeavour to help.

MW

I contacted them a couple of weeks ago when I had trouble with the match commentary. To be fair they responded within 48 hours asked me to confirm my registraton and log-in details. They then came back to me within 24 hours apologised for the inconvenience and gave me a free month at the end of my current subscription because of the incomplete commentary. Thats good customer service in my opinion, and they have solved the problem as the commentary has been loud and clear eversince.

Matt_Wright

The 'Parky praises professionalism' video is now working.

Apologies, took a while to amend because was busy this morning...

MW

Henry Irving

[cite]Posted By: Matt_Wright[/cite]
Apologies, took a while to amend because was busy this morning...

Doing what exactly? What was so important then?

: - )

lancashire lad

he was obviously taken over by events!

church-lane

I had a problem with accessing the site and emailed the support desk. I was told to access v is Google Chrome (which was already downloaded on my machine). I did what was suggested and it has worked ever since. I still can't access via my BTYahoo homepage though.

Miserableoldgit

Couldn't get the Sunday show and can't get commentary tonight:
Followed all the instructions but keep getting sent back to "Log-in".

jimmymelrose

The Charlton commentary was awful with loads of people talking in the background. I'm listening to the Southend commentary. Anyone else found the same thing?

Scoham

[cite]Posted By: jimmymelrose[/cite]The Charlton commentary was awful with loads of people talking in the background. I'm listening to the Southend commentary. Anyone else found the same thing?

Same for me. Not usually like that. Can understand a bit of noise in the background, but it shouldn't like that.

nth_london_addick

Why is the volume so low on the pre and post match interviews. My volume is up full and I still struggle to hear.

Only downside is that Emma woman the commentry she does is woefully poor in content of what is happening on the pitch.

It does a good job really though

Get rid of Emma or atleast educate her on what footie fans want to hear

joeaddick

[cite]Posted By: nth london addick[/cite]Why is the volume so low on the pre and post match interviews. My volume is up full and I still struggle to hear.
r

When I could log in I had this problem... They appear to be beyond helping me via e-mails, as they now asked if they can sort my issue over the phone... I'm still waiting!

NLA. ... Try clicking the "low" option at the bottom of the player, just before playing the video... It's set to "High" by default... That made the audio work much better for me...

BDL

[cite]Posted By: jimmymelrose[/cite]The Charlton commentary was awful with loads of people talking in the background. I'm listening to the Southend commentary. Anyone else found the same thing?

Yeah, and I was in there! As described on another thread it's a box bhind the directors box. You had Sky, BBC Essex and London as well as Hospital Radio crammed into something like a 6x4 shed! All shouting like maniacs, surreal.

tangoflash

I've had issues this season, mainly regarding live commentary on matchdays. To be fair when i contacted the site they were at the least apologetic and did offer me a refund of some sort but i declined (the state the clubs in, they need every penny). My gripe was that on 2 ocassions i couldn't get any commentary at all and on even more ocassions the only option was to listen to the opposition commentary. Obviously, the commentary is going to be biased and to sit through 90 mins listening to some northern twat slagging us off is a bit hard to take. To be honest, i'd rather listen to a neutural commentator than a biased one (even if he or she is rooting for us). just want to hear the facts about whats happening on the pitch, not someone rambling on about "the good ol days" or going completely off-topic (which is what i seem to have done).

stonemuse

Interesting ... just accessed Peterborough Player and watched interview with Gary Johnson ... did not realise that our subscription allowed us access to all clubs with Player ... good stuff.

Dazzler21

Still can't ruddy log in get "page loaded but with errors" when I try to click "sign in"

grumpyaddick

Could not log in for any of the Posh game.

Not many things are a rip off at 10p a day but this is..

Riscardo

I have been having problems logging in for the past 3 days.

i emailed the support and was told to check the cache, cookies etc ... its not allowing me to access the sign in with, without cookies, cookie monsters and am a tad pished off