just been down to the club shop superstore to get a xmas present for a friends kid.
wanted - 1 home shirt to fit a 12-13 year old.
in stock - 4XL, 3XL, 2XL, XL and 10 year old size so small it could double as a car sticker.
ok, they'll have to settle for the away top.
oh no they wont. even fewer sizes available.
(sorry to start a new thread as i know it's been discussed elsewhere but i couldn't find it)
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Superstore
At the last FF meeting,the club made fans aware that they had a reduced level of shirt purchases this season. Another delivery pre-Xmas is expected, but has not yet arrived. It is hoped that this delivery will be in store for the 5th Dec. In addition the club is due to receive a delivery of Burro leisure wear very soon and also a baby range
Historically the club has ended up with substantial numbers of shirts that go on discounted sale and they are altering buying patterns to deal with this to avoid fans who pay full price being disappointed when the same shirt is then sold for a substantial discount
Or organise a piss up in a brewery.
Have they got over the wrong sizing issues now on the away shirts? Someone obviously thinks all Charlton supporters are either fat bastards or midgets :-)
would've saved a trip if i'd read that.
Careful Tel, you'll get accused of not being politically correct next time ;-)
:-)
Usually a Large (42-44 chest).
Am i looking at a Med or Large?
:-)
poor lennie will think the queues are for him.
Perhaps we're resigning DPC, didn't he buy 40 shirts for his friends and family?
Said a very unhelpful young man told her the shirts were as yet unpacked and he couldn't tell her what sizes they were getting....So much for being able to order over the phone for those who can't get to every game.
Doesn't sound good, Fanny, but how many people now work in retail other than on a matchday? If there aren't any staff, you won't get the service you expect.
On non matchdays there's likely to be more callers than "in person" shoppers so surely the skeleton staff should be geared up to deal with telephone enquiries/orders ?
After all, I thought generation of money/support for the Club was the name of the game ....
Alongside staffing the shop, accepting and unpacking deliveries, buying and managing stock, transferring stock from the warehouse to the shop and processing mail order transactions, all within a shift pattern?
I don't know if you are right about the volume of phone calls against foot traffic, but clearly there is a security issue around the latter that is likely to make it a priority.
The reality is that the level of customer service will drop if you have a small team of people trying to do too many things, because it's the least tangible and measurable thing the staff deliver - even if it's one of the most important.
All over this!