Update on food voucher debacle

14 Chips would have been Opulance for West Upper bare retail food distribution outlets ! We dream of 14 chips in West upper ?

paulbaconsarnie said:

Just got following email.


Dear Pbs

I am writing to you around your experience on the Bournemouth game regarding the supply of food and beverages. We are aware that there were several issues across the site with our complementary voucher system.

Whilst we forecasted for higher than usual sales we underestimated the demand and as a result we were unable to deliver on all of the vouchers that we had distributed, resulting in an overall poor experience. It was the first time this season that we have trialled the vouchers and we have taken away the learnings and we now have a comprehensive list of action points to follow if we decide to use vouchers in the future.

I’d like to take this opportunity to apologise for the disappointing service that you experienced, we didn’t reach the standards that we demand of ourselves or that we would expect to receive in your position.

Once the fixture list is released, we will be contacting you again as we would like to invite you to come and dine with us in Harvey’s for pre match hospitality.

Alternatively we are more than happy to reissue vouchers. If you would rather exchange the vouchers that can be used across our catering outlets then please post them to Wesley Spinks, The Valley, Floyd Road, London, SE7 8BL. These will then be exchanged.

If you have any other comments or feedback that you would like to send to us please feel free via hospitality@cafc.co.uk. I hope you have a great summer and I look forward to seeing you next season.

Yours sincerely,

Wesley Spinks
Catering General Manager

Well, that was back in mid-June. Has anyone been contacted yet?

cafcfan said:

paulbaconsarnie said:

Just got following email.


Dear Pbs

I am writing to you around your experience on the Bournemouth game regarding the supply of food and beverages. We are aware that there were several issues across the site with our complementary voucher system.

Whilst we forecasted for higher than usual sales we underestimated the demand and as a result we were unable to deliver on all of the vouchers that we had distributed, resulting in an overall poor experience. It was the first time this season that we have trialled the vouchers and we have taken away the learnings and we now have a comprehensive list of action points to follow if we decide to use vouchers in the future.

I’d like to take this opportunity to apologise for the disappointing service that you experienced, we didn’t reach the standards that we demand of ourselves or that we would expect to receive in your position.

Once the fixture list is released, we will be contacting you again as we would like to invite you to come and dine with us in Harvey’s for pre match hospitality.

Alternatively we are more than happy to reissue vouchers. If you would rather exchange the vouchers that can be used across our catering outlets then please post them to Wesley Spinks, The Valley, Floyd Road, London, SE7 8BL. These will then be exchanged.

If you have any other comments or feedback that you would like to send to us please feel free via hospitality@cafc.co.uk. I hope you have a great summer and I look forward to seeing you next season.

Yours sincerely,

Wesley Spinks
Catering General Manager

Well, that was back in mid-June. Has anyone been contacted yet?

Problem is, I believe that Wesley has now left the building......

Fumbluff said:

Fanny Fanackapan said:

Problem is, I believe that Wesley has now left the building......

He took all the chips with him!

And the programmes & 1500 S/T's.

If, as I expect, I have not heard anything by the Hull game I shall attempt to make contact with somebody at the club. The reception being the first port of call

Gillis said:

Any news, @ElfsborgAddick ?

Have to send an email to Ravi Patel!

I'm not so bothered about the pre-match hospitality promise, it now comes down as a principle.

PL54 said:

ElfsborgAddick said:

Gillis said:

Any news, @ElfsborgAddick ?

Have to send an email to Ravi Patel!

I'm not so bothered about the pre-match hospitality promise, it now comes down as a crusade.

Clipperty clop
Clipperty clop
The trolls back at the door
Clipperty clop
Clipperty clop
It's PL54

Still nothing?

Do we still have a fans forum or some other link into the club where this can be raised?

I've asked for this to be included as an agenda item.

Club not good at responding to complaints. I sent an email on Wednesday complaining about the food in one of the hospitality suites last Sunday and the gradual erosion of what you get in relation to the amount paid, but haven't had a response. I will however give the benefit of the doubt, as the person to whom I sent it might not have been in the office last week.

ME14addick said:

Club not good at responding to complaints. I sent an email on Wednesday complaining about the food in one of the hospitality suites last Sunday and the gradual erosion of what you get in relation to the amount paid, but haven't had a response. I will however give the benefit of the doubt, as the person to whom I sent it might not have been in the office last week.

would have thought they'd set up an 'out of office auto reply' if they were away

ME14addick said:

Club not good at responding to complaints. I sent an email on Wednesday complaining about the food in one of the hospitality suites last Sunday and the gradual erosion of what you get in relation to the amount paid, but haven't had a response. I will however give the benefit of the doubt, as the person to whom I sent it might not have been in the office last week.

I have now had a chat with the new catering manager who was glad of the feedback.