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Update on food voucher debacle

13

Comments

  • RaplhMilne
    RaplhMilne Posts: 4,628
    14 Chips would have been Opulance for West Upper bare retail food distribution outlets ! We dream of 14 chips in West upper ?
  • Darty Valiant
    Darty Valiant Posts: 622

    It's not quantity, it's quality that counts. My wife never complains about my chips even though they are a tad soggy and over salted.
  • cafcfan
    cafcfan Posts: 11,226
    paulbaconsarnie said:

    Just got following email.


    Dear Pbs

    I am writing to you around your experience on the Bournemouth game regarding the supply of food and beverages. We are aware that there were several issues across the site with our complementary voucher system.

    Whilst we forecasted for higher than usual sales we underestimated the demand and as a result we were unable to deliver on all of the vouchers that we had distributed, resulting in an overall poor experience. It was the first time this season that we have trialled the vouchers and we have taken away the learnings and we now have a comprehensive list of action points to follow if we decide to use vouchers in the future.

    I’d like to take this opportunity to apologise for the disappointing service that you experienced, we didn’t reach the standards that we demand of ourselves or that we would expect to receive in your position.

    Once the fixture list is released, we will be contacting you again as we would like to invite you to come and dine with us in Harvey’s for pre match hospitality.

    Alternatively we are more than happy to reissue vouchers. If you would rather exchange the vouchers that can be used across our catering outlets then please post them to Wesley Spinks, The Valley, Floyd Road, London, SE7 8BL. These will then be exchanged.

    If you have any other comments or feedback that you would like to send to us please feel free via hospitality@cafc.co.uk. I hope you have a great summer and I look forward to seeing you next season.

    Yours sincerely,

    Wesley Spinks
    Catering General Manager


    Well, that was back in mid-June. Has anyone been contacted yet?
  • ElfsborgAddick
    ElfsborgAddick Posts: 29,391
    cafcfan said:

    paulbaconsarnie said:

    Just got following email.


    Dear Pbs

    I am writing to you around your experience on the Bournemouth game regarding the supply of food and beverages. We are aware that there were several issues across the site with our complementary voucher system.

    Whilst we forecasted for higher than usual sales we underestimated the demand and as a result we were unable to deliver on all of the vouchers that we had distributed, resulting in an overall poor experience. It was the first time this season that we have trialled the vouchers and we have taken away the learnings and we now have a comprehensive list of action points to follow if we decide to use vouchers in the future.

    I’d like to take this opportunity to apologise for the disappointing service that you experienced, we didn’t reach the standards that we demand of ourselves or that we would expect to receive in your position.

    Once the fixture list is released, we will be contacting you again as we would like to invite you to come and dine with us in Harvey’s for pre match hospitality.

    Alternatively we are more than happy to reissue vouchers. If you would rather exchange the vouchers that can be used across our catering outlets then please post them to Wesley Spinks, The Valley, Floyd Road, London, SE7 8BL. These will then be exchanged.

    If you have any other comments or feedback that you would like to send to us please feel free via hospitality@cafc.co.uk. I hope you have a great summer and I look forward to seeing you next season.

    Yours sincerely,

    Wesley Spinks
    Catering General Manager


    Well, that was back in mid-June. Has anyone been contacted yet?
    Nope, I have not.

    Communication is so strong running through our club.
  • Fanny Fanackapan
    Fanny Fanackapan Posts: 18,801
    cafcfan said:

    paulbaconsarnie said:

    Just got following email.


    Dear Pbs

    I am writing to you around your experience on the Bournemouth game regarding the supply of food and beverages. We are aware that there were several issues across the site with our complementary voucher system.

    Whilst we forecasted for higher than usual sales we underestimated the demand and as a result we were unable to deliver on all of the vouchers that we had distributed, resulting in an overall poor experience. It was the first time this season that we have trialled the vouchers and we have taken away the learnings and we now have a comprehensive list of action points to follow if we decide to use vouchers in the future.

    I’d like to take this opportunity to apologise for the disappointing service that you experienced, we didn’t reach the standards that we demand of ourselves or that we would expect to receive in your position.

    Once the fixture list is released, we will be contacting you again as we would like to invite you to come and dine with us in Harvey’s for pre match hospitality.

    Alternatively we are more than happy to reissue vouchers. If you would rather exchange the vouchers that can be used across our catering outlets then please post them to Wesley Spinks, The Valley, Floyd Road, London, SE7 8BL. These will then be exchanged.

    If you have any other comments or feedback that you would like to send to us please feel free via hospitality@cafc.co.uk. I hope you have a great summer and I look forward to seeing you next season.

    Yours sincerely,

    Wesley Spinks
    Catering General Manager


    Well, that was back in mid-June. Has anyone been contacted yet?
    Problem is, I believe that Wesley has now left the building......

  • Fumbluff
    Fumbluff Posts: 10,205
    Fanny Fanackapan said:


    Problem is, I believe that Wesley has now left the building......



    He took all the chips with him!
  • Covered End
    Covered End Posts: 52,195
    Fumbluff said:

    Fanny Fanackapan said:


    Problem is, I believe that Wesley has now left the building......

    He took all the chips with him!

    And the programmes & 1500 S/T's.
  • guinnessaddick
    guinnessaddick Posts: 29,017
    Covered End said:

    Fumbluff said:

    Fanny Fanackapan said:


    Problem is, I believe that Wesley has now left the building......

    He took all the chips with him!
    And the programmes & 1500 S/T's.

    Left a sofa behind.
  • seth plum
    seth plum Posts: 53,448
    Fanny Fanackapan said:

    cafcfan said:

    paulbaconsarnie said:

    Just got following email.


    Dear Pbs

    I am writing to you around your experience on the Bournemouth game regarding the supply of food and beverages. We are aware that there were several issues across the site with our complementary voucher system.

    Whilst we forecasted for higher than usual sales we underestimated the demand and as a result we were unable to deliver on all of the vouchers that we had distributed, resulting in an overall poor experience. It was the first time this season that we have trialled the vouchers and we have taken away the learnings and we now have a comprehensive list of action points to follow if we decide to use vouchers in the future.

    I’d like to take this opportunity to apologise for the disappointing service that you experienced, we didn’t reach the standards that we demand of ourselves or that we would expect to receive in your position.

    Once the fixture list is released, we will be contacting you again as we would like to invite you to come and dine with us in Harvey’s for pre match hospitality.

    Alternatively we are more than happy to reissue vouchers. If you would rather exchange the vouchers that can be used across our catering outlets then please post them to Wesley Spinks, The Valley, Floyd Road, London, SE7 8BL. These will then be exchanged.

    If you have any other comments or feedback that you would like to send to us please feel free via hospitality@cafc.co.uk. I hope you have a great summer and I look forward to seeing you next season.

    Yours sincerely,

    Wesley Spinks
    Catering General Manager


    Well, that was back in mid-June. Has anyone been contacted yet?
    Problem is, I believe that Wesley has now left the building......

    So?
    What's the problem?
    I heard he donated a George Foreman grill as a leaving present.

    hashtagnoexcuses
  • RaplhMilne
    RaplhMilne Posts: 4,628
    Not a word ! The silence is deafening ! All though that's usually the case for anything upper west.

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  • ElfsborgAddick
    ElfsborgAddick Posts: 29,391
    If, as I expect, I have not heard anything by the Hull game I shall attempt to make contact with somebody at the club. The reception being the first port of call
  • Gillis
    Gillis Posts: 998
    Any news, @ElfsborgAddick ?
  • ElfsborgAddick
    ElfsborgAddick Posts: 29,391
    edited August 2015
    Gillis said:

    Any news, @ElfsborgAddick ?

    Have to send an email to Ravi Patel!

    I'm not so bothered about the pre-match hospitality promise, it now comes down as a principle.
  • Gillis
    Gillis Posts: 998
    ElfsborgAddick said:

    Gillis said:

    Any news, @ElfsborgAddick ?

    Have to send an email to Ravi Patel!

    I'm not so bothered about the pre-match hospitality promise, it now comes down as a principle.
    Thanks for your reply. The whole business does rather seem to have slipped the club's mind.
  • PL54
    PL54 Posts: 10,757
    ElfsborgAddick said:

    Gillis said:

    Any news, @ElfsborgAddick ?

    Have to send an email to Ravi Patel!

    I'm not so bothered about the pre-match hospitality promise, it now comes down as a crusade.
  • ElfsborgAddick
    ElfsborgAddick Posts: 29,391
    Mov
    PL54 said:


    ElfsborgAddick said:

    Gillis said:

    Any news, @ElfsborgAddick ?

    Have to send an email to Ravi Patel!

    I'm not so bothered about the pre-match hospitality promise, it now comes down as a crusade.
    Moving on from PL54's silly comment, I hope that the club do act on any supporters acting in the same way as me. Many were inconvenienced and I am certain other people would have complained to the club.
  • Covered End
    Covered End Posts: 52,195
    PL54 said:


    ElfsborgAddick said:

    Gillis said:

    Any news, @ElfsborgAddick ?

    Have to send an email to Ravi Patel!

    I'm not so bothered about the pre-match hospitality promise, it now comes down as a crusade.
    Clipperty clop
    Clipperty clop
    The trolls back at the door
    Clipperty clop
    Clipperty clop
    It's PL54
  • PL54
    PL54 Posts: 10,757
    Covered End said:

    PL54 said:


    ElfsborgAddick said:

    Gillis said:

    Any news, @ElfsborgAddick ?

    Have to send an email to Ravi Patel!

    I'm not so bothered about the pre-match hospitality promise, it now comes down as a crusade.
    Clipperty clop
    Clipperty clop
    The trolls back at the door
    Clipperty clop
    Clipperty clop
    It's PL54
    You sound very Troll like once again there
  • PL54
    PL54 Posts: 10,757
    And it's either Clippity or Clippety, no R

    Get it right at least
  • cafcfan
    cafcfan Posts: 11,226
    As it
    PL54 said:

    And it's either Clippity or Clippety, no R

    Get it right at least

    As it's onomatopoeic he can have the R if he wants to I'd have thought.

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  • Off_it
    Off_it Posts: 28,991
    Still nothing?

    Do we still have a fans forum or some other link into the club where this can be raised?

  • AFKABartram
    AFKABartram Posts: 58,086
    Nope, nothing said.

    Fans forum this week I think
  • Covered End
    Covered End Posts: 52,195
    I've asked for this to be included as an agenda item.
  • centurion
    centurion Posts: 437
    Good job @Covered End I replied to that original email from the club a few weeks back and asked when the promised freebies would materialise. No response as yet.
  • ME14addick
    ME14addick Posts: 9,811
    Club not good at responding to complaints. I sent an email on Wednesday complaining about the food in one of the hospitality suites last Sunday and the gradual erosion of what you get in relation to the amount paid, but haven't had a response. I will however give the benefit of the doubt, as the person to whom I sent it might not have been in the office last week.
  • Covered End
    Covered End Posts: 52,195
    Covered End said:

    I've asked for this to be included as an agenda item.

    I have had confirmation, that is will be raised at the next meeting.
  • Arsenetatters
    Arsenetatters Posts: 6,045
    ME14addick said:

    Club not good at responding to complaints. I sent an email on Wednesday complaining about the food in one of the hospitality suites last Sunday and the gradual erosion of what you get in relation to the amount paid, but haven't had a response. I will however give the benefit of the doubt, as the person to whom I sent it might not have been in the office last week.

    would have thought they'd set up an 'out of office auto reply' if they were away
  • shirty5
    shirty5 Posts: 19,392
    Covered End said:

    Covered End said:

    I've asked for this to be included as an agenda item.

    I have had confirmation, that is will be raised at the next meeting.
    Tonight's the night. First meeting since July
  • ME14addick
    ME14addick Posts: 9,811
    ME14addick said:

    Club not good at responding to complaints. I sent an email on Wednesday complaining about the food in one of the hospitality suites last Sunday and the gradual erosion of what you get in relation to the amount paid, but haven't had a response. I will however give the benefit of the doubt, as the person to whom I sent it might not have been in the office last week.

    I have now had a chat with the new catering manager who was glad of the feedback.
  • Off_it
    Off_it Posts: 28,991
    The suspense is killing me. I mean, it's only been 5 months.

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