Club email to Valley Express stewards
I hope you are all well.
I’d just like to thank you all for your help in ensuring the smooth running of the Valley Express service and reassure you that the club has no impending plans to stop the Valley Express service. The owner, when he first arrived, looked at Valley Express as an exciting aspect of the business and loved the fact that it made Charlton Athletic unique to other clubs in the country. Expressing concern with anything that makes a loss is natural and we are all aware of the losses we made last season. However we have made a few changes and at the moment, we are in a slightly better position and during the summer break we will have more discussions to see what other changes we can implement to improve the service not only from a financial stand point, but also to better the experience for all travellers.
I would like to take this opportunity of reminding all stewards that unless you have been authorised by me that no material should be handed out on the coaches especially material that is not of CAFC origin. If you are approached by anyone outside of CAFC please seek advice from me and I will authorise accordingly.
Again, thank you for your continued support and please do not hesitate to contact me should you have any queries.
Kind regards
Dhiran Jayasundera
Comments
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'Especially material 'not of CAFC origin'.. wtf?? Handed out by stewards or anyone else? Are they planning to make attempts to censor reading material on the coaches? Fearing a leaflet campaign by Ebbsfleet or West Ham perhaps?1
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guess no to the voice as well?0
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Well, someone is listening
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good to hear. However, I find it out of order that the Trust didn't have the courtesy of asking the Club if they could hand out the survey's on the coaches. Not the way to go if you want to enhance communication with the Club.0
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LargeAddick said:
good to hear. However, I find it out of order that the Trust didn't have the courtesy of asking the Club if they could hand out the survey's on the coaches. Not the way to go if you want to enhance communication with the Club.
that can still be done i expect and if KM doesn't like it she can say so
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so panic item No.6723 was unfounded and now over ?3
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different if someone was handing out flyers for a local Country and Western Night or something but this was a survey garnering information to the used against the Club on a coach service they are providing at a subsidised cost. Natural courtesy would be to ask permission first which I for one assumed they had done.swords_alive said:'Especially material 'not of CAFC origin'.. wtf?? Handed out by stewards or anyone else? Are they planning to make attempts to censor reading material on the coaches? Fearing a leaflet campaign by Ebbsfleet or West Ham perhaps?
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Perhaps if KM had managed a dialogue with the trust in the first place she might have been extended that courtesy?LargeAddick said:good to hear. However, I find it out of order that the Trust didn't have the courtesy of asking the Club if they could hand out the survey's on the coaches. Not the way to go if you want to enhance communication with the Club.
In any event, it's very easy to give things out to people boarding and getting off coaches and the club cannot control what people read, so I think they're on a loser there.2 -
oh so that's what this is about. yeah should of asked really.LargeAddick said:
different if someone was handing out flyers for a local Country and Western Night or something but this was a survey garnering information to the used against the Club on a coach service they are providing at a subsidised cost. Natural courtesy would be to ask permission first which I for one assumed they had done.swords_alive said:'Especially material 'not of CAFC origin'.. wtf?? Handed out by stewards or anyone else? Are they planning to make attempts to censor reading material on the coaches? Fearing a leaflet campaign by Ebbsfleet or West Ham perhaps?
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Instead of "used against the club" how about "help supporters and the club by gathering information the club doesn't have in a neutrally-worded survey".LargeAddick said:
different if someone was handing out flyers for a local Country and Western Night or something but this was a survey garnering information to the used against the Club on a coach service they are providing at a subsidised cost. Natural courtesy would be to ask permission first which I for one assumed they had done.swords_alive said:'Especially material 'not of CAFC origin'.. wtf?? Handed out by stewards or anyone else? Are they planning to make attempts to censor reading material on the coaches? Fearing a leaflet campaign by Ebbsfleet or West Ham perhaps?
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not arguing here but she does have some dialogue with the Trust via the FF and VEX was discussed at the last meeting. Also,
I was given a form ON the coach and filled it in ON the coach. Now, if I was handed it getting off the coach and asked to complete and return to the Trust stall or post then that is different.0 -
That's referring to the Supporters' Trust survey. You'd think the club would welcome the views of the customers, wouldn't you?
Anyway, the Trust did advise the club that they would be running the survey and received no objection. I'm not sure why it suddenly becomes inflammatory because it's pushed on the coaches to the very people it's aimed at.
I think the roles and objectives of the Supporters' Trust and the FF are somewhat different.5 -
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Have we all been transported to North Korea while we were asleep?15
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Out of intrest who is Dhiran Jayasundera?0
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this guy...HarryLime said:Out of intrest who is Dhiran Jayasundera?
https://uk.linkedin.com/pub/dhiran-jayasundera/86/7b/438
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As Rikofold said: the Trust did advise the club that they would be running the survey and received no objection0
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Guess I'll keep me biscuits to meself then.....7
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The owner, when he first arrived, looked at Valley Express as an exciting aspect of the business and loved the fact that it made Charlton Athletic unique to other clubs in the country. Expressing concern with anything that makes a loss is natural and we are all aware of the losses we made last season. However we have made a few changes and at the moment, we are in a slightly better position and during the summer break we will have more discussions to see what other changes we can implement to improve the service not only from a financial stand point, but also to better the experience for all travellers.
Perhaps the above statement should have been conveyed to the FF meeting. Instead of the following:
KM
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it is loss making so trying to think of ways to increase profitability. Have to look at
every loss making aspect at the club. No ideas implemented yet regarding valley express13 -
"The owner, when he first arrived, looked at Valley Express as an exciting aspect of the business and loved the fact that it made Charlton Athletic unique to other clubs in the country"
Shame this didn't make it to the FF minutes !0 -
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Club advised before you were given the form on the coach.LargeAddick said:not arguing here but she does have some dialogue with the Trust via the FF and VEX was discussed at the last meeting. Also,
I was given a form ON the coach and filled it in ON the coach. Now, if I was handed it getting off the coach and asked to complete and return to the Trust stall or post then that is different.0 -
ok, fair enough. So why is Dhiran now saying this? Makes the Trust look bad imo.razil said:As Rikofold said: the Trust did advise the club that they would be running the survey and received no objection
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Would this be why the club contacted the Football League last summer to ask if they had to run it?se9addick said:"The owner, when he first arrived, looked at Valley Express as an exciting aspect of the business and loved the fact that it made Charlton Athletic unique to other clubs in the country"
Shame this didn't make it to the FF minutes !6 -
Sounds like a typical case of the left hand not knowing what the right hand is doing.LargeAddick said:
ok, fair enough. So why is Dhiran now saying this? Makes the Trust look bad imo.razil said:As Rikofold said: the Trust did advise the club that they would be running the survey and received no objection
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I guess the club is as crap at communicating with its own staff as it is at communicating with its supporters.LargeAddick said:
ok, fair enough. So why is Dhiran now saying this? Makes the Trust look bad imo.razil said:As Rikofold said: the Trust did advise the club that they would be running the survey and received no objection
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Presumably Dhiran and the person concerned haven't spoken, or they did speak and saw no issue but they've now decided/been told to put a stop to it.LargeAddick said:
ok, fair enough. So why is Dhiran now saying this? Makes the Trust look bad imo.razil said:As Rikofold said: the Trust did advise the club that they would be running the survey and received no objection
I would understand if there was anything controversial in the questionnaire or if the results were going to be used for some ulterior motive but the questions are there for all to see and the purpose is clearly explained.0 -
LenGlover said:
Sounds like a typical case of the left hand not knowing what the right hand is doing.LargeAddick said:
ok, fair enough. So why is Dhiran now saying this? Makes the Trust look bad imo.razil said:As Rikofold said: the Trust did advise the club that they would be running the survey and received no objection
so he's probably not been told yet that they are scrapping the service ;-))MrLargo said:
I guess the club is as crap at communicating with its own staff as it is at communicating with its supporters.LargeAddick said:
ok, fair enough. So why is Dhiran now saying this? Makes the Trust look bad imo.razil said:As Rikofold said: the Trust did advise the club that they would be running the survey and received no objection
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From the FF minutes KM wants it to make a profit, otherwise she should have said we are looking at ways to reduce the loss.0
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What if I just happened to have 30 copies of VOTV or the Trust fanzine I merely want to lend to all my friends on the coach?0
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Sounds as if he has been left out of the communications loop to me.Airman Brown said:Good Morning
I hope you are all well.
I’d just like to thank you all for your help in ensuring the smooth running of the Valley Express service and reassure you that the club has no impending plans to stop the Valley Express service. The owner, when he first arrived, looked at Valley Express as an exciting aspect of the business and loved the fact that it made Charlton Athletic unique to other clubs in the country. Expressing concern with anything that makes a loss is natural and we are all aware of the losses we made last season. However we have made a few changes and at the moment, we are in a slightly better position and during the summer break we will have more discussions to see what other changes we can implement to improve the service not only from a financial stand point, but also to better the experience for all travellers.
I would like to take this opportunity of reminding all stewards that unless you have been authorised by me that no material should be handed out on the coaches especially material that is not of CAFC origin. If you are approached by anyone outside of CAFC please seek advice from me and I will authorise accordingly.
Again, thank you for your continued support and please do not hesitate to contact me should you have any queries.
Kind regards
Dhiran Jayasundera
He's left an opening there to query exactly what he's referring to also.
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