Club email to Valley Express stewards

Airman Brown

Good Morning

I hope you are all well.

I’d just like to thank you all for your help in ensuring the smooth running of the Valley Express service and reassure you that the club has no impending plans to stop the Valley Express service. The owner, when he first arrived, looked at Valley Express as an exciting aspect of the business and loved the fact that it made Charlton Athletic unique to other clubs in the country. Expressing concern with anything that makes a loss is natural and we are all aware of the losses we made last season. However we have made a few changes and at the moment, we are in a slightly better position and during the summer break we will have more discussions to see what other changes we can implement to improve the service not only from a financial stand point, but also to better the experience for all travellers.

I would like to take this opportunity of reminding all stewards that unless you have been authorised by me that no material should be handed out on the coaches especially material that is not of CAFC origin. If you are approached by anyone outside of CAFC please seek advice from me and I will authorise accordingly.

Again, thank you for your continued support and please do not hesitate to contact me should you have any queries.

Kind regards

Dhiran Jayasundera

swords_alive

'Especially material 'not of CAFC origin'.. wtf?? Handed out by stewards or anyone else? Are they planning to make attempts to censor reading material on the coaches? Fearing a leaflet campaign by Ebbsfleet or West Ham perhaps?

Karim_myBagheri

guess no to the voice as well?

Henry Irving

Well, someone is listening

LargeAddick

good to hear. However, I find it out of order that the Trust didn't have the courtesy of asking the Club if they could hand out the survey's on the coaches. Not the way to go if you want to enhance communication with the Club.

swords_alive

LargeAddick said:

good to hear. However, I find it out of order that the Trust didn't have the courtesy of asking the Club if they could hand out the survey's on the coaches. Not the way to go if you want to enhance communication with the Club.

that can still be done i expect and if KM doesn't like it she can say so

PL54

so panic item No.6723 was unfounded and now over ?

LargeAddick

swords_alive said:

'Especially material 'not of CAFC origin'.. wtf?? Handed out by stewards or anyone else? Are they planning to make attempts to censor reading material on the coaches? Fearing a leaflet campaign by Ebbsfleet or West Ham perhaps?

different if someone was handing out flyers for a local Country and Western Night or something but this was a survey garnering information to the used against the Club on a coach service they are providing at a subsidised cost. Natural courtesy would be to ask permission first which I for one assumed they had done.

Airman Brown

LargeAddick said:

good to hear. However, I find it out of order that the Trust didn't have the courtesy of asking the Club if they could hand out the survey's on the coaches. Not the way to go if you want to enhance communication with the Club.

Perhaps if KM had managed a dialogue with the trust in the first place she might have been extended that courtesy?

In any event, it's very easy to give things out to people boarding and getting off coaches and the club cannot control what people read, so I think they're on a loser there.

Karim_myBagheri

LargeAddick said:

swords_alive said:

'Especially material 'not of CAFC origin'.. wtf?? Handed out by stewards or anyone else? Are they planning to make attempts to censor reading material on the coaches? Fearing a leaflet campaign by Ebbsfleet or West Ham perhaps?

different if someone was handing out flyers for a local Country and Western Night or something but this was a survey garnering information to the used against the Club on a coach service they are providing at a subsidised cost. Natural courtesy would be to ask permission first which I for one assumed they had done.

oh so that's what this is about. yeah should of asked really.

Airman Brown

LargeAddick said:

swords_alive said:

'Especially material 'not of CAFC origin'.. wtf?? Handed out by stewards or anyone else? Are they planning to make attempts to censor reading material on the coaches? Fearing a leaflet campaign by Ebbsfleet or West Ham perhaps?

different if someone was handing out flyers for a local Country and Western Night or something but this was a survey garnering information to the used against the Club on a coach service they are providing at a subsidised cost. Natural courtesy would be to ask permission first which I for one assumed they had done.

Instead of "used against the club" how about "help supporters and the club by gathering information the club doesn't have in a neutrally-worded survey".

LargeAddick

not arguing here but she does have some dialogue with the Trust via the FF and VEX was discussed at the last meeting. Also,
I was given a form ON the coach and filled it in ON the coach. Now, if I was handed it getting off the coach and asked to complete and return to the Trust stall or post then that is different.

rikofold

That's referring to the Supporters' Trust survey. You'd think the club would welcome the views of the customers, wouldn't you?

Anyway, the Trust did advise the club that they would be running the survey and received no objection. I'm not sure why it suddenly becomes inflammatory because it's pushed on the coaches to the very people it's aimed at.

I think the roles and objectives of the Supporters' Trust and the FF are somewhat different.

rikofold

.

cafcfan

Have we all been transported to North Korea while we were asleep?

HarryLime

Out of intrest who is Dhiran Jayasundera?

Karim_myBagheri

HarryLime said:

Out of intrest who is Dhiran Jayasundera?

this guy...

https://uk.linkedin.com/pub/dhiran-jayasundera/86/7b/438

razil

As Rikofold said: the Trust did advise the club that they would be running the survey and received no objection

Atletico Addick

Guess I'll keep me biscuits to meself then.....

Dansk_Red

The owner, when he first arrived, looked at Valley Express as an exciting aspect of the business and loved the fact that it made Charlton Athletic unique to other clubs in the country. Expressing concern with anything that makes a loss is natural and we are all aware of the losses we made last season. However we have made a few changes and at the moment, we are in a slightly better position and during the summer break we will have more discussions to see what other changes we can implement to improve the service not only from a financial stand point, but also to better the experience for all travellers.

Perhaps the above statement should have been conveyed to the FF meeting. Instead of the following:

KM
-
it is loss making so trying to think of ways to increase profitability. Have to look at
every loss making aspect at the club. No ideas implemented yet regarding valley express

se9addick

"The owner, when he first arrived, looked at Valley Express as an exciting aspect of the business and loved the fact that it made Charlton Athletic unique to other clubs in the country"

Shame this didn't make it to the FF minutes !

se9addick

LargeAddick said:

not arguing here but she does have some dialogue with the Trust via the FF and VEX was discussed at the last meeting. Also,
I was given a form ON the coach and filled it in ON the coach. Now, if I was handed it getting off the coach and asked to complete and return to the Trust stall or post then that is different.

Club advised before you were given the form on the coach.

LargeAddick

razil said:

As Rikofold said: the Trust did advise the club that they would be running the survey and received no objection

ok, fair enough. So why is Dhiran now saying this? Makes the Trust look bad imo.

Airman Brown

se9addick said:

"The owner, when he first arrived, looked at Valley Express as an exciting aspect of the business and loved the fact that it made Charlton Athletic unique to other clubs in the country"

Shame this didn't make it to the FF minutes !

Would this be why the club contacted the Football League last summer to ask if they had to run it?

LenGlover

LargeAddick said:

razil said:

As Rikofold said: the Trust did advise the club that they would be running the survey and received no objection

ok, fair enough. So why is Dhiran now saying this? Makes the Trust look bad imo.

Sounds like a typical case of the left hand not knowing what the right hand is doing.

MrLargo

LargeAddick said:

razil said:

As Rikofold said: the Trust did advise the club that they would be running the survey and received no objection

ok, fair enough. So why is Dhiran now saying this? Makes the Trust look bad imo.

I guess the club is as crap at communicating with its own staff as it is at communicating with its supporters.

se9addick

LargeAddick said:

razil said:

As Rikofold said: the Trust did advise the club that they would be running the survey and received no objection

ok, fair enough. So why is Dhiran now saying this? Makes the Trust look bad imo.

Presumably Dhiran and the person concerned haven't spoken, or they did speak and saw no issue but they've now decided/been told to put a stop to it.

I would understand if there was anything controversial in the questionnaire or if the results were going to be used for some ulterior motive but the questions are there for all to see and the purpose is clearly explained.

LargeAddick

LenGlover said:

LargeAddick said:

razil said:

As Rikofold said: the Trust did advise the club that they would be running the survey and received no objection

ok, fair enough. So why is Dhiran now saying this? Makes the Trust look bad imo.

Sounds like a typical case of the left hand not knowing what the right hand is doing.

MrLargo said:

LargeAddick said:

razil said:

As Rikofold said: the Trust did advise the club that they would be running the survey and received no objection

ok, fair enough. So why is Dhiran now saying this? Makes the Trust look bad imo.

I guess the club is as crap at communicating with its own staff as it is at communicating with its supporters.

so he's probably not been told yet that they are scrapping the service ;-))

Dansk_Red

From the FF minutes KM wants it to make a profit, otherwise she should have said we are looking at ways to reduce the loss.

The Red Robin

What if I just happened to have 30 copies of VOTV or the Trust fanzine I merely want to lend to all my friends on the coach?

man_at_milletts

Airman Brown said:

Good Morning

I hope you are all well.

I’d just like to thank you all for your help in ensuring the smooth running of the Valley Express service and reassure you that the club has no impending plans to stop the Valley Express service. The owner, when he first arrived, looked at Valley Express as an exciting aspect of the business and loved the fact that it made Charlton Athletic unique to other clubs in the country. Expressing concern with anything that makes a loss is natural and we are all aware of the losses we made last season. However we have made a few changes and at the moment, we are in a slightly better position and during the summer break we will have more discussions to see what other changes we can implement to improve the service not only from a financial stand point, but also to better the experience for all travellers.

I would like to take this opportunity of reminding all stewards that unless you have been authorised by me that no material should be handed out on the coaches especially material that is not of CAFC origin. If you are approached by anyone outside of CAFC please seek advice from me and I will authorise accordingly.

Again, thank you for your continued support and please do not hesitate to contact me should you have any queries.

Kind regards

Dhiran Jayasundera

Sounds as if he has been left out of the communications loop to me.

He's left an opening there to query exactly what he's referring to also.