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Ticket help! Assigning owners, adding to Google Wallet (p3) and other Wembley ticket issues

2

Comments

  • SoundAsa£
    SoundAsa£ Posts: 22,564
    Will Valley Gold members be able to purchase 12 tickets?
  • fenaddick
    fenaddick Posts: 12,933
    edited May 18
    SoundAsa£ said:
    Will Valley Gold members be able to purchase 12 tickets?
    Not individually, each individual is able to buy 4 tickets. 3 people can buy their 4 in one transaction though
  • clive
    clive Posts: 19,745
    SoundAsa£ said:
    Will Valley Gold members be able to purchase 12 tickets?
    Phase 3 - Sunday, May 18th @ 2pm: Valley Gold members* can purchase a maximum of four tickets.
    https://www.charltonafc.com/news/ticketing-information-play-final
  • SoundAsa£
    SoundAsa£ Posts: 22,564
    edited May 18
    fenaddick said:
    SoundAsa£ said:
    Will Valley Gold members be able to purchase 12 tickets?
    Not individually, each individual is able to buy 4 tickets. 3 people can buy their 4 in one transaction though
    Will they all have to be Valley Gold members though?
  • MrBurns
    MrBurns Posts: 1,369
    If I'm trying to purchase 8 tickets on Tuesday and I link my account with someone, do I choose friends and family or do I go customer to customer? 
  • fenaddick
    fenaddick Posts: 12,933
    SoundAsa£ said:
    fenaddick said:
    SoundAsa£ said:
    Will Valley Gold members be able to purchase 12 tickets?
    Not individually, each individual is able to buy 4 tickets. 3 people can buy their 4 in one transaction though
    Will they all have to be Valley Gold members?
    They will have to be qualified to purchase at that point. VG members can already buy too 
  • aliwibble
    aliwibble Posts: 27,145
    MrBurns said:
    If I'm trying to purchase 8 tickets on Tuesday and I link my account with someone, do I choose friends and family or do I go customer to customer? 
    There's been some confusion over this. I'm told by those who have it's Customer to Customer.
  • SoundAsa£
    SoundAsa£ Posts: 22,564
    edited May 18
    fenaddick said:
    SoundAsa£ said:
    fenaddick said:
    SoundAsa£ said:
    Will Valley Gold members be able to purchase 12 tickets?
    Not individually, each individual is able to buy 4 tickets. 3 people can buy their 4 in one transaction though
    Will they all have to be Valley Gold members?
    They will have to be qualified to purchase at that point. VG members can already buy too 
    Fen……we need 12 tickets in total……what I am asking is that we only have one VG member in the group at the moment.
    As he can’t buy a further 8, using the method you suggested on the same transaction, do the other two potential purchasers have to also be VG members?
  • fenaddick
    fenaddick Posts: 12,933
    SoundAsa£ said:
    fenaddick said:
    SoundAsa£ said:
    fenaddick said:
    SoundAsa£ said:
    Will Valley Gold members be able to purchase 12 tickets?
    Not individually, each individual is able to buy 4 tickets. 3 people can buy their 4 in one transaction though
    Will they all have to be Valley Gold members?
    They will have to be qualified to purchase at that point. VG members can already buy too 
    Fen……we need 12 tickets in total……what I am asking is that we only have one VG member in the group at the moment.
    As he can’t buy a further 8, using the method you suggested on the same transaction, do the other two potential purchasers have to also be VG members?
    At this stage you would need 2 other VG members yes but it’s too late to become one now. You will probably have to wait until either tomorrow if the other 2 have 150+ points or Tuesday if they’re on the database. Hope that makes sense 
  • Covered End
    Covered End Posts: 52,232
    aliwibble said:
    MrBurns said:
    If I'm trying to purchase 8 tickets on Tuesday and I link my account with someone, do I choose friends and family or do I go customer to customer? 
    There's been some confusion over this. I'm told by those who have it's Customer to Customer.
    Yet I bought 12 and allocated 4 to myself, 4 to mate A & 4 to mate B.
    We are all S/T holders and were linked as family & friends.

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  • Northern_Monkey
    Northern_Monkey Posts: 785
    Does anyone know when the actual tickets will be sent out? Although I think I have my tickets, and I can see them in my account, I still have a doubt. I did go through some cancellation process after purchase, but hopefully that is ignored. Just want the email with actual tickets to be reassured.
  • Weegie Addick
    Weegie Addick Posts: 16,669
    clive said:
    SoundAsa£ said:
    Will Valley Gold members be able to purchase 12 tickets?
    Phase 3 - Sunday, May 18th @ 2pm: Valley Gold members* can purchase a maximum of four tickets.
    https://www.charltonafc.com/news/ticketing-information-play-final
    The limit is four per person whether you have a season ticket or VG or both
  • Bedsaddick
    Bedsaddick Posts: 24,952
    Northern_Monkey said:
    Does anyone know when the actual tickets will be sent out? Although I think I have my tickets, and I can see them in my account, I still have a doubt. I did go through some cancellation process after purchase, but hopefully that is ignored. Just want the email with actual tickets to be reassured.
    Presumably in a couple of days . Nobody has got the actual tickets yet as far as I’m aware . 
  • Addicktion
    Addicktion Posts: 384
    So just to be clear, I'm in Phase 4, and needing to buy 6 tickets. So I have linked my brothers account who would qualify for Phase 5. Once I can purchase tickets at 2pm today, would I be able to buy 6 and allocate 2 to my brother or not as he does not qualify yet? Does this mean in order to guarantee 6 seats together I should wait until 2pm on Tuesday?
  • fenaddick
    fenaddick Posts: 12,933
    Addicktion said:
    So just to be clear, I'm in Phase 4, and needing to buy 6 tickets. So I have linked my brothers account who would qualify for Phase 5. Once I can purchase tickets at 2pm today, would I be able to buy 6 and allocate 2 to my brother or not as he does not qualify yet? Does this mean in order to guarantee 6 seats together I should wait until 2pm on Tuesday?
    You will need to wait until phase 5 to be able to buy the 6 together
  • Gravesend_Addick
    Gravesend_Addick Posts: 7,330
    Addicktion said:
    So just to be clear, I'm in Phase 4, and needing to buy 6 tickets. So I have linked my brothers account who would qualify for Phase 5. Once I can purchase tickets at 2pm today, would I be able to buy 6 and allocate 2 to my brother or not as he does not qualify yet? Does this mean in order to guarantee 6 seats together I should wait until 2pm on Tuesday?
    No. Both people need to be eligible for that phase 
  • Addicktion
    Addicktion Posts: 384
    Gotcha, thank you very much both @fenaddick & @Gravesend_Addick
  • matt88
    matt88 Posts: 465
    Have been trying to link to a family members account who is a S/T holder who isn't buying. I'm eligible this afternoon, but when I try to link us customer to customer it comes up with an error message saying this person is already part of another group of people. 
    Anyone know a workaround aside from ringing the ticket office?
  • Gravesend_Addick
    Gravesend_Addick Posts: 7,330
    edited May 19
    .
  • MikeBaileysFanClub
    MikeBaileysFanClub Posts: 316
    Seems pretty clear that the site needs a total upgrade during the summer. It has too many flaws.

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  • kimbo
    kimbo Posts: 3,006
    Anyone got the actual tickets yet. Just got the confirmation on Saturday 
  • Jon_CAFC_
    Jon_CAFC_ Posts: 563
    kimbo said:
    Anyone got the actual tickets yet. Just got the confirmation on Saturday 
    Noooo!!!! Later today onwards 
  • Crusty54
    Crusty54 Posts: 3,273
    TellyTubby said:
    Some help(reassurance) required too please.

    As a VG member, I can't find it on my account. I have found all my tickets purchased since this system was introduced, my links etc. I've tried 'memberships' but there's nothing listed.

    I got it linked to my account previously by the ticket office staff when trying to buy tickets for Wycombe away, but I can't recall seeing any record of it. 

    Anyone on here able to view their VG membership on their account?

    I really don't want to find out I've got a problem at 2pm tomorrow. 
    The club managed to change the VG link to the wrong account. Exchange of emails got it corrected and I bought a ticket this morning.

    You can't VG on your account but if the link is there and you go to the buy tickets section the button showing restricted sale will have changed to say that you can purchase tickets and get access to the stadium diagram to choose tickets.
  • SoundAsa£
    SoundAsa£ Posts: 22,564
    Seems to have been some confusion regarding Wembley Level 2 tickets.
    A couple of posters saying they have bought them through the club……have we sold our allocation already, also I never saw them being offered.
    What is also confusing is that there are two options for level 2, one is seat only and the other is a hospitality deal for seat plus a 3 course meal with wine and drinks (which runs out at approximately £359), with access to some other bars as well.
    So, I am left wondering how a couple of posters on here said they had bought some Level 2 tickets through the club…..where did they find them and how many have we sold, more to the point, are there any still available and if so, to whom do I make contact?
  • OhMyGodden
    OhMyGodden Posts: 300
    SoundAsa£ said:
    Seems to have been some confusion regarding Wembley Level 2 tickets.
    A couple of posters saying they have bought them through the club……have we sold our allocation already, also I never saw them being offered.
    What is also confusing is that there are two options for level 2, one is seat only and the other is a hospitality deal for seat plus a 3 course meal with wine and drinks (which runs out at approximately £359), with access to some other bars as well.
    So, I am left wondering how a couple of posters on here said they had bought some Level 2 tickets through the club…..where did they find them and how many have we sold, more to the point, are there any still available and if so, to whom do I make contact?
    You could buy them on Saturday via the booking site, but now it's all sold out. They are normal seats but priced at £59 and include nothing. There's a normal concourse on level 2 as not all of it is hospitality.
  • SoundAsa£
    SoundAsa£ Posts: 22,564
    OhMyGodden said:
    SoundAsa£ said:
    Seems to have been some confusion regarding Wembley Level 2 tickets.
    A couple of posters saying they have bought them through the club……have we sold our allocation already, also I never saw them being offered.
    What is also confusing is that there are two options for level 2, one is seat only and the other is a hospitality deal for seat plus a 3 course meal with wine and drinks (which runs out at approximately £359), with access to some other bars as well.
    So, I am left wondering how a couple of posters on here said they had bought some Level 2 tickets through the club…..where did they find them and how many have we sold, more to the point, are there any still available and if so, to whom do I make contact?
    You could buy them on Saturday via the booking site, but now it's all sold out. They are normal seats but priced at £59 and include nothing. There's a normal concourse on level 2 as not all of it is hospitality.
     Cheers Mr Godden.😕
  • se9addick
    se9addick Posts: 32,188
    OhMyGodden said:
    SoundAsa£ said:
    Seems to have been some confusion regarding Wembley Level 2 tickets.
    A couple of posters saying they have bought them through the club……have we sold our allocation already, also I never saw them being offered.
    What is also confusing is that there are two options for level 2, one is seat only and the other is a hospitality deal for seat plus a 3 course meal with wine and drinks (which runs out at approximately £359), with access to some other bars as well.
    So, I am left wondering how a couple of posters on here said they had bought some Level 2 tickets through the club…..where did they find them and how many have we sold, more to the point, are there any still available and if so, to whom do I make contact?
    You could buy them on Saturday via the booking site, but now it's all sold out. They are normal seats but priced at £59 and include nothing. There's a normal concourse on level 2 as not all of it is hospitality.
    Yep, my group bought 22 x Level 2 tickets for £59. No three course meal thrown in, but still feels like very good value! 
  • MattDee
    MattDee Posts: 39
    edited May 20
    Is the ticket office open? I called midday yesterday and got an automated message that its closed and that opening hrs are 11-5..
    I need to migrate my account from the old website so currently I can't log in or do anything!
  • Northern_Monkey
    Northern_Monkey Posts: 785
    MattDee said:
    Is the ticket office open? I called midday yesterday and got an automated message that its closed and that opening hrs are 11-5..
    I need to migrate my account from the old website so currently I can't log in or do anything!
    I’d email tickets@cafc.co.uk. I had responses on Sunday when they were closed, so I suspect they’re trying to keep on top of that at the moment. They may not respond immediately due to volume I imagine, but it helps to provide any fan numbers or other info to help them resolve your issue. Good luck.
  • MattDee
    MattDee Posts: 39
    Northern_Monkey said:
    MattDee said:
    Is the ticket office open? I called midday yesterday and got an automated message that its closed and that opening hrs are 11-5..
    I need to migrate my account from the old website so currently I can't log in or do anything!
    I’d email tickets@cafc.co.uk. I had responses on Sunday when they were closed, so I suspect they’re trying to keep on top of that at the moment. They may not respond immediately due to volume I imagine, but it helps to provide any fan numbers or other info to help them resolve your issue. Good luck.
    Thanks you.

    Oddly, this has resolved itself for me. I started going through the webpages to buy a season ticket and it suddenly logged me in. Seems to be a technical issue rather than account issue.

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