Been in my flat for 3 years now, still isn't registered on Land Registry at all, solicitors claim there's a delay in getting the paperwork from Land Registry however finally got through today and they haven't received anything from our solicitors in the first place!
Any idea on next steps? We're contacting the solicitors to get them to resend the documents and get it in motion once and for all, but is there grounds for getting compensation or anything from the solicitors, seeing as this seems like quite a big fuck up on their part?
FWIW EVERY other property in our block have been registered, and quite a while ago too, so it's not like there's any other reason for a delay
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If you've already paid their fee for doing this in the first place then if they have messed up then they should be sorting this out for nish. If they try to charge you for anything I would ask them to explain clearly why and what for - again in an email.
If you're not happy with what they say then they should have a complaints procedure - details should be in the terms and conditions on their website and/or ain any bumf they sent you when you signed up. If you're complain it might be a good idea to chuck in that you're considering engaging another firm to sort it all out, and if you do you will be expecting them to cover the fees. That usually focuses the mind - the choice between them just spending more time to resolve free of charge or else paying someone else to sort it is a no brainer for professional services firms as they would almost always rather do it themselves for free than pay someone else.
If you get nowhere with all that then you can always complain to the Law Society.
As for "compensation", that really depends on if you have suffered any loss or additional costs. A bit of grief on the phone doesn't usually count, so I would suggest the best thing is to get it sorted asap and see how you feel then.
Good luck!
Even if it is on the middle floor.
They ended up on SVR for 5 months, costing them £6k above the new mortgage they had agreed with their new lender!
We completed Feb 2021
Solicitors told us docs are with Land Registry the same week we completed
Land Registry got the first documents July 2021
Land Registry got back to Solicitors March 2023 as that's when they were starting to process our documents, and needed more information
Land Registry sent 2 further letters to Solicitors in May 2023
Land Registry cancelled case in June 2023 due to lack of response from Solicitors
We followed up around May last year to be told by Solicitors that they haven't heard from Land Registry
Further follow up to Solicitors on January 8th AM by us, to be told application is still delayed and with Land Registry.
Land Registry then get a renewed application for our plot on 8th January PM from our Solicitors
Land Registry inform us it won't be processed til January 2026 now, only 1 month before we're due to re-mortgage at the end of the initial 5 year fixed term.
Pissed off is an understatement
You mention you own a flat. Do you know if it has a good EWS1 form/rating? My last place didn’t and it caused no end of struggle in selling (took 3 years).
Turns out they completely missed a time when they themselves re-submitted the application, back in July last year, and that's due to complete September 2025.
It took my wife just 5 minutes to get this information, and Land Registry confirmed the newest application sent by our solicitors on 8th January 2024 was now a duplicate application.
When my wife replied to their "final findings" on the complaint, she asked them what's the current situation, and they said the current application on the 8th Jan is the correct one and if all goes well Land Registry told them it'll complete in July 2025.
She replied and what of the application lodged in July 2023? And they replied what application in July? We told you already the other application was cancelled in June 2023
So essentially the "thorough investigation" was complete horseshit, we've pointed that out to them and they've basically come back and said "oh yeah, oh well we didn't look into that but" and aren't offering us anything else, so we're moving along with the FCA/Ombudsman