How bad is that concourse to get a drink or something to eat at half time ? 30 minutes to get a portion of chips and drink for my daughter.
You have one young kid serving two rows, it’s not rocket science is it? The more staff you javelin the more food/ beer you serve, more money you generate rather than people walking away
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In Plymouth you get a pint of decent beer in 2 minutes. The Valley you need to leave your seat before the half time whistle and drink your piss quickly to see the second half kick off.
20 minutes in the queue to be told I would have to wait another 5 minutes for a bhaji burger, so told him just to give me anything that was already cooked, by the time I got back to my seat we had kicked off again.
Not enough staff and the ones that were there were not exactly proactive.
Everytime somebody ordered chips you had the ridiculous situation of one woman at the back making them to order, which is never going to work with the numbers to serve queuing, seems they don’t want to have food pre prepared for fear of wastage, which I get to a certain degree but it needs more thought and Gather & Gather need a better strategy.
Even more ridiculously, the server stopped dead waiting for chips rather than trying to serve anybody else, hence even longer waits.
The whole thing is completely amateur and needs an overhaul, I for one won’t be queuing again and will eat before going into the ground, more lost revenue for the club.
Not enough staff, and badly trained and supervised ones that are there.
At halftime, my nephews wanted a bite to eat. There were two kiosks for the whole stand. There was a sign on the first one saying “NO CHIPS use other kiosk” with an arrow. We went to the other kiosk where there was an enormous queue that was barely moving. By the time we got within about twenty people from the front, people who had been served were telling us they’d run out of food. Some brave soul called out “Have you got any food left?” and was greeted with apologetic shrugs. The queue dispersed and on closer inspection, they had a squashed sausage roll and a couple of mystery items. And no chips. And no drinks. We returned to the other kiosk (second half had kicked off, but nephews (and us too) were hungry and it’d become a bit of a mission) there was a shorter queue now, but the options were very limited. I think we had some sort of sausage roll or pie - can’t remember, but there wasn’t much choice left - and 4 cups of tea. The food was ok but a bit meh. The teas were the temperature of the surface of the sun. You genuinely couldn’t hold the polystyrene cup for longer than 10 seconds, the tea was so hot. Burnt my lips. Twice. (I’m an idiot). One of the nephews had his lid pop off so spilled it all over himself, fortunately managed to lean forward so he didn’t burn himself.
And we missed the first equaliser.
The whole experience brought home to me why I generally don’t visit the kiosks when I go to live football. It’s invariably a disappointing and frustrating experience.
I expect the lack of chips (and sufficient other options) on this occasion was a decision not to overstock as the season was nearly over, but still, you’d expect them to have enough to cater for an expected crowd right? But the lack of choice, clueless staff and bizarre overheating of tea reminded me that it’s not just Charlton.
Compare it to watching live sport in the US, it’s a different animal. There’s variety and choice and loads of places to get food quickly. Yes it’s still pricey, but those yanks sure know how to take your money. The British are clueless.
Surely anyone can last two hours without needing some chips!
I don’t care how hungry thirsty I am , the feeling of a Charlton goal trumps all .
fuck queuing for that shit paying over the top and being near aggy people , no fucking way
good crossbar challenge yesterday as well , decent effort a little over .
It's a poor service anyway. As someone else has said they don't know how to pour a pint. I've long since given up telling them to get their grubby hands off my rim. It's a lesson never learnt, their fingers seem drawn to it.
If only Burger Boy hadn't been so ridiculously over-promoted he could have been sorting this out rather than swanning round like the great I am outside The West Stand in his poorly fitting shiny suit.