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Former main ticket office now an NHS call centre

13

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  • Covered End
    Covered End Posts: 51,995
    Suthers said:

    Just to come in on this one; the 'NHS call centre' is operated by CACT and it co-ordinates amongst other initiatives, CACT's 'Kick the Habit' programme: http://www.cact.org.uk/what-we-do/health-improvement/call-centre/

    I'm sure there's a good reason. But why not locate the call centre upstairs, rather than "move" the ticket office staff upstairs ? Thanking-you in advance.
  • Hastingsaddick
    Hastingsaddick Posts: 4,079
    Airman Brown said:

    image

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    When I wrote this in VOTV123 I was doubtful that it could really be true, but it came from a very good source. Confirmed today that it has happened and the former ticket office - behind the new wall built to isolate the sales windows - is now an active NHS call centre six days a week.

    Is this in the main ticket office under the West Stand ?
  • Covered End
    Covered End Posts: 51,995
    Hastingsaddick said:

    Airman Brown said:

    image

    image

    When I wrote this in VOTV123 I was doubtful that it could really be true, but it came from a very good source. Confirmed today that it has happened and the former ticket office - behind the new wall built to isolate the sales windows - is now an active NHS call centre six days a week.

    Is this in the main ticket office under the West Stand ?
    Yes.
  • mogodon
    mogodon Posts: 3,406
    What's her next move? Using the pitch to graze sheep?
  • ForeverAddickted
    ForeverAddickted Posts: 94,318
    mogodon said:

    What's her next move? Using the pitch to graze sheep?

    If you watch the Centenary DVD there was a Circus on the pitch before a match years ago.

    Now there is a circus on the bloody pitch during the match!!
  • man_at_milletts
    man_at_milletts Posts: 5,620
    edited December 2015
    mogodon said:

    What's her next move? Using the pitch to graze sheep?

    There's enough shit on it already!
  • Suthers
    Suthers Posts: 64
    It's a good development by CACT for a programme that started from a small smoking cessation initiative but I entirely agree that, from the club's perspective, this seems a backward step and I was as surprised as anyone else when I heard the news from Deb Browne who's running the call centre for CACT.
  • Airman Brown
    Airman Brown Posts: 15,734
    edited December 2015
    Suthers said:

    It's a good development by CACT for a programme that started from a small smoking cessation initiative but I entirely agree that, from the club's perspective, this seems a backward step and I was as surprised as anyone else when I heard the news from Deb Browne who's running the call centre for CACT.

    Fair comment, Steve. You might not be allowed in the directors' box on Saturday now though!

    Can you confirm it is funded by the NHS, which after all cannot be concealed under FOI legislation?
  • seth plum
    seth plum Posts: 53,448
    edited December 2015
    My last experience of getting tickets (£52 for two adults V Wolves) was cumbersome to say the least. However I admit it was weird of me to turn up at the Valley at 10.40 on a Wednesday morning, cash in hand, and expect to be able to get straight in and out and buy tickets for the following Monday.
  • Suthers
    Suthers Posts: 64


    Fair comment, Steve. You might not be allowed in the directors' box on Saturday now though!

    Can you confirm it is funded by the NHS, which after all cannot be concealed under FOI legislation?

    At the moment Rick, I know no more than that about the call centre
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  • Crusty54
    Crusty54 Posts: 3,232
    Airman Brown said:

    Suthers said:

    Just to come in on this one; the 'NHS call centre' is operated by CACT and it co-ordinates amongst other initiatives, CACT's 'Kick the Habit' programme: http://www.cact.org.uk/what-we-do/health-improvement/call-centre/

    Is it funded by the NHS or not? My understanding is that there was a tender process, which CACT won - good on them, but it is hardly a sensible use of the Charlton ticket office from a club perspective whoever has the contract.
    With great respect it is a call centre like any other.

    It makes sense to use it on a multi-tasking basis.

    There will always be quiet times on ticket selling, particularly weeks when there is no home game.

    Heaven forbid that it could create new jobs.
  • Airman Brown
    Airman Brown Posts: 15,734
    Crusty54 said:

    Airman Brown said:

    Suthers said:

    Just to come in on this one; the 'NHS call centre' is operated by CACT and it co-ordinates amongst other initiatives, CACT's 'Kick the Habit' programme: http://www.cact.org.uk/what-we-do/health-improvement/call-centre/

    Is it funded by the NHS or not? My understanding is that there was a tender process, which CACT won - good on them, but it is hardly a sensible use of the Charlton ticket office from a club perspective whoever has the contract.
    With great respect it is a call centre like any other.

    It makes sense to use it on a multi-tasking basis.

    There will always be quiet times on ticket selling, particularly weeks when there is no home game.

    Heaven forbid that it could create new jobs.
    It's multitasking excluding Charlton ticket sales, which is the point. There is poorer service to Charlton fans as a consequence and likely to be fewer Charlton jobs in the near future because of it. No doubt much of the space at The Valley could be used on a more labour intensive basis for other businesses in the public or private sector, but it would be surprising if Charlton fans saw this as a higher priority than service to supporters and the continued employment of the club's own staff.
  • ShootersHillGuru
    ShootersHillGuru Posts: 50,619
    Crusty54 said:

    Airman Brown said:

    Suthers said:

    Just to come in on this one; the 'NHS call centre' is operated by CACT and it co-ordinates amongst other initiatives, CACT's 'Kick the Habit' programme: http://www.cact.org.uk/what-we-do/health-improvement/call-centre/

    Is it funded by the NHS or not? My understanding is that there was a tender process, which CACT won - good on them, but it is hardly a sensible use of the Charlton ticket office from a club perspective whoever has the contract.
    With great respect it is a call centre like any other.

    It makes sense to use it on a multi-tasking basis.

    There will always be quiet times on ticket selling, particularly weeks when there is no home game.

    Heaven forbid that it could create new jobs.
    Having a ticket office that is smaller and often closed will make target 20,000 so much easier.

    I look forward to hearing just how much this earns for the club.

    Has anyone noticed how much wasted space there is in the under utilised main entrance ? Would it not benefit from renting out part of this space as a showroom for eg. White goods. There are so many business opportunities being lost.

  • cafcfan
    cafcfan Posts: 11,198
    Suthers said:

    It's a good development by CACT for a programme that started from a small smoking cessation initiative but I entirely agree that, from the club's perspective, this seems a backward step and I was as surprised as anyone else when I heard the news from Deb Browne who's running the call centre for CACT.

    Looking at the link it says the call centre is open 4 days a week - but doesn't say which days those are! Charltonised already.
  • Henry Irving
    Henry Irving Posts: 85,221
    ShootersHillGuru said:

    Crusty54 said:

    Airman Brown said:

    Suthers said:

    Just to come in on this one; the 'NHS call centre' is operated by CACT and it co-ordinates amongst other initiatives, CACT's 'Kick the Habit' programme: http://www.cact.org.uk/what-we-do/health-improvement/call-centre/

    Is it funded by the NHS or not? My understanding is that there was a tender process, which CACT won - good on them, but it is hardly a sensible use of the Charlton ticket office from a club perspective whoever has the contract.
    With great respect it is a call centre like any other.

    It makes sense to use it on a multi-tasking basis.

    There will always be quiet times on ticket selling, particularly weeks when there is no home game.

    Heaven forbid that it could create new jobs.
    Having a ticket office that is smaller and often closed will make target 20,000 so much easier.

    I look forward to hearing just how much this earns for the club.

    Has anyone noticed how much wasted space there is in the under utilised main entrance ? Would it not benefit from renting out part of this space as a showroom for eg. White goods. There are so many business opportunities being lost.

    There is a large open space between the four stands that is rarely used Sunday to Friday.

    Surely it could be better utilised. A car boot sale, used car lot or grazing sheep perhaps.

    Nothing wrong with letting out areas of the stadium. For example Churches use a lounge on Sundays and the nepalese community have a school and social group.

    All good community activity as well as income.

    Haven't got a problem with an external call centre or the extra income either.

    The issues are the impact it has on our core activity ie selling tickets to football matches and the pursuit of short term income over long term strategic development.
  • ShootersHillGuru
    ShootersHillGuru Posts: 50,619
    Biggest under used space would appear to be between Katriens ears !
  • iamdan
    iamdan Posts: 2,421
    Is the ticket office open today guys?
  • ken from bexley
    ken from bexley Posts: 5,083
    cafcfan said:

    Suthers said:

    It's a good development by CACT for a programme that started from a small smoking cessation initiative but I entirely agree that, from the club's perspective, this seems a backward step and I was as surprised as anyone else when I heard the news from Deb Browne who's running the call centre for CACT.

    Looking at the link it says the call centre is open 4 days a week - but doesn't say which days those are! Charltonised already.
    Oh that will help with the governments 7 day a week NHS agenda then.?
  • mogodon
    mogodon Posts: 3,406
    seth plum said:

    My last experience of getting tickets (£52 for two adults V Wolves) was cumbersome to say the least. However I admit it was weird of me to turn up at the Valley at 10.40 on a Wednesday morning, cash in hand, and expect to be able to get straight in and out and buy tickets for the following Monday.

    On the plus side, you could have got a full health check and some cough medicine, so not all bad.
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  • LenGlover
    LenGlover Posts: 31,651
    mogodon said:

    seth plum said:

    My last experience of getting tickets (£52 for two adults V Wolves) was cumbersome to say the least. However I admit it was weird of me to turn up at the Valley at 10.40 on a Wednesday morning, cash in hand, and expect to be able to get straight in and out and buy tickets for the following Monday.

    On the plus side, you could have got a full health check and some cough medicine, so not all bad.
    Sleeping tablets?

    Guess you don't need them.....
  • CafcWest
    CafcWest Posts: 6,167
    Is this: http://www.cafc.co.uk/news/article/charlton-athletic-community-trust-cact-health-improvement-team-2903609.aspx related to the call centre?
  • Covered End
    Covered End Posts: 51,995
    It is the "call centre" I believe.
  • Weegie Addick
    Weegie Addick Posts: 16,521
    cafc-west said:

    Is this: http://www.cafc.co.uk/news/article/charlton-athletic-community-trust-cact-health-improvement-team-2903609.aspx related to the call centre?

    Already explained if you read the thread above...
  • Airman Brown
    Airman Brown Posts: 15,734
    "Office space" - in fact the ticket office.
  • IA
    IA Posts: 6,103
    For most clubs, the club shop sells tickets through the week. I would assume that will be the intention with the Charlton ticket office when the shop is no longer under a contract. When does the deal with JustSport come to an end?
  • Henry Irving
    Henry Irving Posts: 85,221
    IA said:

    For most clubs, the club shop sells tickets through the week. I would assume that will be the intention with the Charlton ticket office when the shop is no longer under a contract. When does the deal with JustSport come to an end?

    Meant to be this summer but rumours suggest KM has a problem.

    Roland's obsession with headcount means he doesn't want another 5 people on the pay roll regardless of whether it brings in more income.

    And KM can't find another shirt supplier as puma, Adidas etc don't run shops.

    So expect another 4 years of Just Support and Nike or if we're really unlucky Avec kits and no tickets for sale in the shop.

    But don't worry, the headcount is low so Roland is happy.
  • mogodon
    mogodon Posts: 3,406
    Henry Irving said:

    Meant to be this summer but rumours suggest KM has a problem.

    Roland's obsession with headcount means he doesn't want another 5 people on the pay roll regardless of whether it brings in more income. But don't worry, the headcount is low so Roland is happy.

    KM is struggling with some aspects of her job. Well knock me down with a feather.
  • InspectorSands
    InspectorSands Posts: 5,188
    Was chatting with someone tonight who does a bit of work with the trust who told me the club is taking back Valley Central (the community space at the front) in May, which backs up @Airman Brown 's VOTV story about the club shop moving in there (with the ticket office?).

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