I'm with First Utility and so is my mum. Been about 6 months now, no issues but not had to phone them up, apparently their customer service ain't great.
Am with First Utility, and have been for a couple of years at least on two properties (one's mine, one's hers). Good fixed deals but they do keep trying to get you to fix for longer at higher rates,which I've always ignored. The 12/18 month deals are decent value. Was with Ovo before, but they whacked their prices up too much after the fixed period, so I switched and havent regretted it.
Personally: I'm with Ovo & pretty happy with them Professionally: I'm a market researcher, and on the whole people answering our surveys have good things to say about Ovo
I moved from Ovo to First Utility ... and am now with EoN. Switched each time to get a better price at the end of the fixed price period.
First Utility customer services were difficult to get through to the one time I needed to speak to them, but apart from that have found them all to be much of a muchness
Switch every year and been with most of the companies now. These 2 are at the extremes of them all. Ovo are best and First Utility the worst and I will never switch back to them no matter how cheap they are.
I'm with OVO no complaints - the website works well and is easy to use. Also give 3% interest on accounts in credit. They recently topped half a million customers - must be doing something right only started up in 2009.
I walk about in doors with just my boxers on and when the old lady says to me turn the heating on I say leave it out and that is how you keep your energy bills down. And thanks to Roland I am going to save energy on going to the Valley next season
Comments
A few of these companies will pass through third party charges as they increase.
Was with Ovo before, but they whacked their prices up too much after the fixed period, so I switched and havent regretted it.
Professionally: I'm a market researcher, and on the whole people answering our surveys have good things to say about Ovo
Switched each time to get a better price at the end of the fixed price period.
First Utility customer services were difficult to get through to the one time I needed to speak to them, but apart from that have found them all to be much of a muchness
Switched to First Utility for better price - not bad.
Have just switched to GB energy for much better prices.
It will likely save you about £300pa, as opposed to not bothering.
Customer service ? Does it really matter ? What customer service do you need from an energy company ?
If they whack your DDR up too high and you can't get to speak to them, then just cancel it.
They'll soon be on the phone.
I think all the companies are pretty much the same. The only major difference is how much you pay for exactly the same energy.