As a grumpy old git I often rue the changes in society. One big hate of the world today is how everybody wants your money but also want to do as little as possible for it. Just come back from holiday and park and ride company damaged my car, mother (who is in a wheelchair) phoned today to say carers she relies on and pays for hadn't arrived, after cancelling CAFC player, rejoined so that I could listen to games on my holiday - waste of time as was yesterday - service terrible- several minutes behind and kept stopping!!! Is it me or is everything now completely sh*t?
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No one else comes close
I think all the Bertie Bigbollocks management consultant types who encourage this practice refer to the resulting dissatisfaction as 'customer churn' and regard it as an acceptable cost / risk.
The Chairman does it his way and you have to understand that or similar.
The only way to fight back in my experience is publicise (without being libellous or slanderous) these examples of extortion for no service and shame organisations into actually carrying out the service they have taken your money for.
I find the so called accountable Public Sector is worse than the Private Sector in general myself and loves to avoid responsibility with bureaucratic wild goose chases which lead you back to where you started!
'Complaints Policies' are an obfuscation tactic masquerading as customer service. Ignore them and go to the top.
Amazon are the latest to join my list of poor customer servers, along with B&Q, Halfords and Currys.
What happened to 'the customer is king'.
However, on the other side of the coin I've recently had some excellent customer service from 'Eltham Leisure' at the Library and Sainsbury's in Camden. Couldn't do enough for you.
Do you see yourself as paid to do a job or to be present for a given number of hours?
The former attitude leads to better customer service.
Seems better, overall, IMHO than it was in the past as long as you avoid the companies that pay minimum wage and offer goods and services dead cheap (Ryan Air, Sports Direct, Currys, etc).
But then if you go with a budget firm then what can you expect. You know they are cheap for a reason.
Our recent brushes with a local Estate Agent( minimal service & grudging responses to queries despite earning £7,000 from our upcoming sale) and DartTag ( pathetic customer help phoneline service) have reduced me to a gibbering wreck of late.
I'm fast becoming a grumpy old woman.
For me, can't beat John Lewis or Costco for good customer service.
The only thing that gets me down is the constant stream of Arsenal pictures everywhere.
And when 'stranded' in Cape Town by an Airline going bust, BA went out of their way to get me home (it was like the Dunkirk spirit) for the lowest published fare they could - so consequently flew home from CT for 120 pounds !
If you call them and ask for a set of wheels or a handle for a 20 year plus hard shell case, they will send them. They won't charge you or ask you to pay P & P. If I ever need a new case, I know where I'll get it. (And therein lies the problem I suppose, with the "if".)
A lot of businesses are a lot better, some are still terrible.
Dont forget to get your hand-carved Garuda - i still have mine alongside my TV some 25 years later that i bought for 25 dollars plus my shirt in Ubud.