For the last few matches, I have not found anyone selling programmes behind the East Stand. It appears that they are on sale outside the main entrances in Harvey Gardens but seeing as I enter via the Sam Bartram entrance, this has caused a problem. Does anyone know what has happened to the programme sellers? They also used to have a stand to put the merchandise on but from what I have seen, they are now dispatched from cardboard boxes on the ground!
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The shop still sells programmes(and back issues) also the ground side of the bridge on Ransom Walk.
I'm not sure if we sell programmes from each side of the ground now, you certainly cannot get them in the West Upper.
But overall the sellers are not very visible.
Allegedly....................................................................
I think the club (Katrien Meire) grossly underestimated the logistics of selling programmes and assumed that declining sales must be down to the sales company not trying hard enough rather than a structural change in how people get information and, to be frank, the quality and content being provided. Even in terms of the print specification, the Charlton programme is below that of other Championship clubs. It also appears to be pitched at the wrong market to me, as it is older fans who are more likely to buy.
The savings from taking it in-house were tiny and must depend in part on the assumption you can sell the same number of copies with fewer sellers. They must have realised early on that it was a bad move, so why they are still in such a mess six months later is a mystery. Even if they don't care about the financial aspect, it is a constant source of aggravation to fans. Not the biggest concern, maybe, but one easily rectified if you come to terms with the fact you have got it wrong.
It's really hard to find them without kiosks as well, the way to spot one is from the large queue...
Maybe they should contract selling programmes to Rick and his VOTV sellers, seeing that there are far more of them and they are far more vocal
The whole thing has been an absolute disaster this season, and if i was responsible for slogging my guts out to provide the content, i'd be humungously pissed off that such little effort is being shown by my employers to sell it.
Only at Charlton, where the queue to buy a programme is longer than the queue to get through the turnstiles!