Mrs cafcfan tried to renew the season tickets this morning. She held on for 10 mins just listening to music - no "you are x in the queue" message. She gave up and I suggested she used the Option 6 trick which she did about an hour ago and that got her straight through to an actual person. While on the 'phone she could hear another conversation in the background with someone clearly complaining about how long it was taking to get connected and being told that they were very busy and the main switchboard number would not put them through to the ticket office. Customers - they are just so annoying aren't they? Ringing up and trying to throw money at you?
Renewed mine online today but the email confirmation is rather strange:
Thank you for choosing to renew your season tickets via Charlton Athletic's website. Your order number is XXXX. Your credit card will be billed £X.00. Please change, We are now processing your order and aim to allocate your season tickets. They will be despatched prior to the season starting.. If we are unable to allocate tickets in your selected block, we will contact you regarding an alternative.
Since one of the main reasons for renewing now is to have the same seat, I don't know why they state that if they are unable to allocate tickets in my chosen block they will contact me. If they give our seats to anyone else I will not be happy.
Still having problems with this I presume as every time I try calling, I get as far as pick an option then they tell me its not available and cut me off.
Renewed season tickets online last night took 2 mins, still trying to get the extra tickets for the bournemouth match by phone still getting no further than option 2 and being told not an option and cut off.
Still having problems with this I presume as every time I try calling, I get as far as pick an option then they tell me its not available and cut me off.
No problems here, other than loads of questions, not local these days so fair enough I suppose.
A few years back I had to send a proof of address (as I'd recently changed address) to get tickets for the Millwall home game sent to university up in Hull. The bloke on the phone was very apologetic but said for such a game it wasn't worth taking any risks. We both had a chuckle about me being a "potential Millwall fan" who'd played the long game to ensure his ticket by going to Burnley away earlier in the season.
Comments
Surely Charlton should not make it hard to get tickets! Its hard enough following at times as it is haha
While on the 'phone she could hear another conversation in the background with someone clearly complaining about how long it was taking to get connected and being told that they were very busy and the main switchboard number would not put them through to the ticket office.
Customers - they are just so annoying aren't they? Ringing up and trying to throw money at you?
Probably hoards of Bournemouth fans clogging the lines this morning.
If you renew this year, do you get the same early bird price you paid the season before? Cant see this anywhere. Its £50 difference if not
Thank you for choosing to renew your season tickets via Charlton Athletic's website.
Your order number is XXXX. Your credit card will be billed £X.00.
Please change, We are now processing your order and aim to allocate your season tickets. They will be despatched prior to the season starting..
If we are unable to allocate tickets in your selected block, we will contact you regarding an alternative.
Since one of the main reasons for renewing now is to have the same seat, I don't know why they state that if they are unable to allocate tickets in my chosen block they will contact me. If they give our seats to anyone else I will not be happy.
2.5 days left to guarantee your seat & price.
Happy Days.
I have a receipt so hopefully all will be ok!
Try this afternoon at 2pm.