As other members on here will also be aware of the problems with CAFCPLAYER on Saturday I wrote a quick email to the customer services basically saying I weren't happy with the service. I received the usual response with an apology pretty soon after and thought that was that. Today logged on my emails and was sent this:
Dear Subscriber,
Once again we would like to take this opportunity to apologise for the issues you experienced throughout the first half of Saturday’s commentary. As you may have been made aware, we are refunding you for a month’s membership to compensate you for the poor experience.
Due to the nature of your account we will need to do this either via BACS transfer (bank transfer) or cheque. If you would like to have a BACS completed, please provide us with your Sort code and account number. If you would like us to send you a cheque, please provide us with your full name and postal address.
If you reside outside of the UK and do not have a UK bank account, we can only provide you with a bank transfer. For this transfer we will need further details; Swift Code, Account Number and full Name on the account. Please be aware that these transfers take up to 7 working days to complete.
Best regards
Customer Services
PERFORM Group PLC
Although its only a small gesture its something which I wasn't really expecting. If anyone else on here suffered problems it may be worth emailing them. Just hope its all sorted for the Blackburn game!
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