Your Account Manager

LargeAddick · July 2013

anyone heard from their account manager yet?

from the o/s :

Every Charlton season-ticket holder will be allocated an account manager in the 2013/14 season, the club announced on Friday morning.

It’s yet another benefit of signing up for a season ticket at The Valley as Chris Powell’s men target further Championship success.

Over the next few months, the designated account manager for each season-ticket holder will be in touch by phone.

All fans seeking to buy tickets should continue to contact the Valley commercial centre and speak to any member of staff as usual, but for queries, comments and any additional needs, including hospitality bookings, season-ticket holders will be encourage to liaise with their appointed account manager.

Charlton Commercial Centre Manager Josh Waddell said: “We have introduced this account management process to provide the opportunities of an enhanced level of communication between supporters and the club, to allow for feedback and show that supporters’ views are welcome and will be heard.”

AFKABartram · July 2013

?????

LargeAddick · July 2013

AFKABartram said:
?????

edited

Lincsaddick · July 2013

all those complaining about communication and the lack thereof will surely be pleased at this innovation

LargeAddick · July 2013

bet the staff are ecstatic !!

WSS · July 2013

10,000 new account managers hired and not a striker. ;-)

Elthamaddick · July 2013

mine has just rung to see how I am and I've pre-ordered 4 pints for HT at the Boro game, he said they'll be by the bar with my name on them (bit like when you go to the theatre and have drinks at the interval) - great idea if you ask me...;o)

rikofold · July 2013

Except inevitably they won't be ready until 4.15...

Clem_Snide · July 2013

If they are anything like the vast majority of account managers I deal with, they will phone a few weeks before season tickets are due and throw a strop when you don't spend any money.

Utterly pointless "innovation"

Lincsaddick · July 2013

WSS said:
10,000 new account managers hired and not a striker. ;-)

y-o-u-'-r-e-----n-e-w----a-/-c-----m-a-n-g-e-r-(error) ----I-s---a--c-o-m-p-u-t-e-r

thai malaysia addick · July 2013

My favourite email ever was one I received from a supplier, which began....

Dear TMA, I'm delighted to tell you that I am your new account manager as of 1st May etc.

The only thing was he missed out the 'o' of account.

Fanny Fanackapan · July 2013

Is it April 1st ?????

golfaddick · July 2013

I hope they are like the account managers I'm used to dealing with - golf days a plenty on the horizon then !!

AFKABartram · July 2013

"to allow for feedback and show that supporters’ views are welcome and will be heard"

---

Ha, good bless em.

The cynic in me says this will 100% be about up-selling, lounges, packages, sponsorships, renewals etc.

I've no problem with that though.

rikofold · July 2013

Do I have an account or did I simply buy a product? Can I call my account manager to sort me extra tickets for the away cup game at Utd?

LargeAddick · July 2013

yes but they will get moans about everything from team performance to hot water in the East Stand bogs to the incest song to away ticket allocation etc etc. Imagine getting Golfie or Richard Redden.

razil · July 2013

hate to be critical but.....

This has to be worse than calling the box office the commercial centre

PS good idea to try and sell more stuff, but to the average ST holder surely this just isn't appropriate??

WSS · July 2013

I don't want to be called thanks.

Athletico Charlton · July 2013

May be worth a go I guess, I went to the celebration suite last year and will almost certainly do it this year too, really enjoyable day. if iI had known how reasonable it was I would probably have done it earlier so if the account managers can tap into that alittle more they may earn their way.