Anyone on here registered left tv on itv noticed they were giving tenner bonus just for signing up Gave it a go won to the tune of 1000 tried withdrawing it (I did not deposit)
Can I withdraw my bonus balance? Your bonus balance is not withdrawable. If you have money in there, you still have an active bonus in play. Please check the bonus section of the cashier to see how close you are to completing your bonus. Alternatively, contact our customer support who will be happy to explain. If you make a withdrawal while you have any amount in your bonus balance you would forfeit the bonus balance.
When will I receive my winnings? Withdrawals are normally processed after 72 hours. Once we have processed the payment(s), they will clear into your nominated account within 3 – 5 working days. You will receive an email from us to confirm once we have processed the withdrawal. We may perform additional security checks at the time of withdrawal, you would receive an email from us if we need anything from you to process the payments.
What is a wagering requirement? All of our bonuses at SuperCasino have a wagering requirement that needs to be completed before you can cash out on the bonus or any winnings from the bonus. The wagering requirement is the total amount of bets that need to be placed (on qualifying games) before your bonus or winnings will be withdrawable. For example, our first deposit bonus has a wagering requirement of 25xbonus plus 25xdeposit. So, if you deposit £20 and get a bonus of £20, your wagering requirement will be 25 times your bonus and 25 times your deposit, which equals £1000. Each bet you place will come off the wagering requirement. Some games don’t count 100% of the bets towards your wagering requirement. See below for further information.
What is a “low risk” bet? Unlike most casinos online, we allow 100% of your bets on roulette to count towards your wagering requirement! The only stipulation is that you don’t cover 25 or more of the 37 spots on the wheel per spin – this is called a “low risk” bet and should not be used while wagering – please see 17.1.5 of our main terms for further information.
What games can I play to complete my wagering requirement? Some of the other games we offer online (including but not limited to Blacjkack, Baccarat, Casino Hold’em) count less than 100% towards your wagering requirement – you will find full information under 17.1.5 of our main terms.
How long do I have to complete my bonus? Different bonuses have different expiry dates – you can find full information on when your bonus will expire in the cashier – My account > Bonuses.
Why is my cash balance going down rather than my bonus balance? When playing with a bonus on your account, you will first use your real cash. If you run out of real cash, you will start using up your bonus balance.
Why are my winnings going into my bonus balance? While you are completing your wagering requirement you will be winning bonus funds. Once you have completed your wagering requirement you will see the bonus balance is transferred to your cash balance!
I setup an account about 2 years ago and got some 'free' stake. I managed to get a healthy balance, but had to wager something like £1000 - £1500 in bets before I could take my bonus winnings out. Managed to do this and took £300 out. Thing to note when withdrawing, they do need quite a lot of info to withdraw, which included a scan of your depositing bank card. I did wonder about this, but did all they asked and I got my money out no problems.
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Can I withdraw my bonus balance?
Your bonus balance is not withdrawable. If you have money in there, you still have an active bonus in play. Please check the bonus section of the cashier to see how close you are to completing your bonus. Alternatively, contact our customer support who will be happy to explain. If you make a withdrawal while you have any amount in your bonus balance you would forfeit the bonus balance.
When will I receive my winnings?
Withdrawals are normally processed after 72 hours. Once we have processed the payment(s), they will clear into your nominated account within 3 – 5 working days. You will receive an email from us to confirm once we have processed the withdrawal. We may perform additional security checks at the time of withdrawal, you would receive an email from us if we need anything from you to process the payments.
What is a wagering requirement?
All of our bonuses at SuperCasino have a wagering requirement that needs to be completed before you can cash out on the bonus or any winnings from the bonus. The wagering requirement is the total amount of bets that need to be placed (on qualifying games) before your bonus or winnings will be withdrawable.
For example, our first deposit bonus has a wagering requirement of 25xbonus plus 25xdeposit. So, if you deposit £20 and get a bonus of £20, your wagering requirement will be 25 times your bonus and 25 times your deposit, which equals £1000. Each bet you place will come off the wagering requirement. Some games don’t count 100% of the bets towards your wagering requirement. See below for further information.
What is a “low risk” bet?
Unlike most casinos online, we allow 100% of your bets on roulette to count towards your wagering requirement! The only stipulation is that you don’t cover 25 or more of the 37 spots on the wheel per spin – this is called a “low risk” bet and should not be used while wagering – please see 17.1.5 of our main terms for further information.
What games can I play to complete my wagering requirement?
Some of the other games we offer online (including but not limited to Blacjkack, Baccarat, Casino Hold’em) count less than 100% towards your wagering requirement – you will find full information under 17.1.5 of our main terms.
How long do I have to complete my bonus?
Different bonuses have different expiry dates – you can find full information on when your bonus will expire in the cashier – My account > Bonuses.
Why is my cash balance going down rather than my bonus balance?
When playing with a bonus on your account, you will first use your real cash. If you run out of real cash, you will start using up your bonus balance.
Why are my winnings going into my bonus balance?
While you are completing your wagering requirement you will be winning bonus funds. Once you have completed your wagering requirement you will see the bonus balance is transferred to your cash balance!