Mate has the XF 3.0 diesel twin turbo as a work car. Cannot fault it one bit. So easy to drive, comfortable as a passenger, fully loaded. However, as it's a company car (he's a chauffeur) he doesn't pay for anything maintenance wise so I can't tell you what it's like in that respect.
Sorry Dartford1, I brought a brand new one, had it for 10 months in the garage for 6 weeks in total, towed in on so many occasions that I lost count, first the turbo went they don't keep a spare anywhere, in garage for 2 weeks, then the electrical / engine management system started to fail, diesel comsumption started to deteriorate after the turbo was replaced, ended up down to 14 miles per gallon, went back in so many times that I calculated the mechanics done more miles in car than me. After time I started to escalate my complaints until I got to there sales director, his reply was simple and to point, sue us we are a lot bigger than you, you will lose. The most annoying thing of all was that they repeatedly gave me the car back saying the computer said no, ie there was nothing wrong with the car, I even asked that an old fashioned engineer look at the car using there hands, brains and hands, unfortunately they had sacked them all and they only had technicians.
I took his advice and brought a Merc, lost loads of money on the jag as I was honest about it and told them of the trouble I had with it, this car came up for sale again within 10 months, so I assume the faults where never rectified.
However everyone else I know who brought one have found the to be satisfactory, and have been surprised at my bad experience, even so they knew the problems I had to be true. I vowed never to buy a jaguar again and always to tell my story, Jaguar final statement to me was it was a Friday afternoon car, my statement to Jaguar is unrepeatable. I hope yours is a good one, because they look a lovely car.
The 2.7 engine is a Peugot unit and is twin turbo. Normally very reliable and I'm surprised at Kerrys experience. Particularly Jags response as I've always found their customer service excellent. It is the same engine used in Landrover Disco 3 (albeit in single turbo form)
Not sure if Jag still do the 2.7 as they introduced their own 3.0 twin turbo unit a couple of years ago (also used in the Disco4 in single turbo guise). I've heard nothing but praise about the refinement of the new units in both normal and S versions - the S version being capable of just over 6 seconds in the 0-100kmph sprint and able to return over 50 to the gallon. Pretty impresive figures.
The XF has won many awards including executive car of the year for three years on the trot.
Sorry but forgot to mention that mine was the new 3 litre version, I was surprised at there customer service, but as I say there computer kept saying there was nothing wrong with it even when it was on the back of the tow truck.
As I said as far as I know I am the only person who I know off who have had major problems, everyone else who i know has been satisfied with there jag. I was just unlucky.
I've had a couple of Jaags, not the XF though. With regards to the problems CharltonKerry had - was that with Jaguar themselves or the dealer, which would be a franchise, i.e. a separate business?
I had an issue with my local dealer and they bent over backwards to sort it out and have been great ever since.
On the whole the local franchise was helpful, the staff there bent over backwards, but the management didn't in my opinion push it with jaguar, jaguar themselves relied solely on the technicians / computer report which said there was nothing wrong with the energy management system, dispute the car breaking down and being towed in, the car not only had the diesel consumption problem, but the engine management system warning would disable the car even when you where driving (it allowed you to drive at a maximum speed of 50mph) this wasn't disputed by the local franchise dealer as it happened to them when they where testing the car for days. In my opinion the car should had gone back to jaguar.
In the end I had to take a decision as I was self employed, and I drive 30,000 miles per year. I need a car that get me to my meetings, these meeting earn my money, if I don't get there because the car breakdown then kI don't get paid. Jaguar offered me around £5k less than Merc, what would you do.
Hmm - not all manufacturers are the same, obviously. A mate of mine used to do a lot of specialist work for manufacturers under warranty. He didn't deal with Jaguar, but he said that Ford and Vauxhall were always ready to listen, but he had terrible trouble with BMW, who would never admit that they could have produced a car with a problem.
It seems the further up the food chain you get the harder the manufacturers are.
Saga lout, it a lesson you learn, but in my case it was an expensive lesson, never had an problem with Audi or Mercedes, both done what I wanted, started and kept going. I think I was just extremely unlucky, simple as that, but for that money I did expect Jaguar to take my problem seriously, especially when the car was towed in when one of there engineers where testing the car for a week, out of interest he managed 15mpg before the energy management system gave up. I even asked for the total replacement of the energy management system but it came down to the computer saying there was nothing wrong, how can you win that argument? Remembering that you got to keep earning money from the car, dispute what some my think, all my car is, is a tool for earning money, nothing else, I thought the more you paid the more reliable the car would be, totally wrong in the Jags case.
I see where you're coming form CK - I rely on my car to get me to work too - probably the most reliable I ever owned was a SAAB 9000, but I don't think the current SAABs are quite the same.
I can't wait until the kids get older & don't need child seats - no standard car can fit 3 of them accross the back & so had to buy something biggerr than I would usually go for. I now have a Honda FRV and have done 110,000 miles in almost 4 years without any major problems.
I did have an X-type about 4 years ago (automatic version) and it just drank petrol - hopefully the deisel XF will be bettter & hope to be my next car when the kids car use a normal seat belt.
Ive had more BMW's than I can accurately recall.....all been fantastic in and out of warranty....they dont cost a fortune to run (unlike Mercs) are an absolute pleasure to drive, no matter what version...cant fault them.
Saga lout, it a lesson you learn, but in my case it was an expensive lesson, never had an problem with Audi or Mercedes, both done what I wanted, started and kept going. I think I was just extremely unlucky, simple as that, but for that money I did expect Jaguar to take my problem seriously, especially when the car was towed in when one of there engineers where testing the car for a week, out of interest he managed 15mpg before the energy management system gave up. I even asked for the total replacement of the energy management system but it came down to the computer saying there was nothing wrong, how can you win that argument? Remembering that you got to keep earning money from the car, dispute what some my think, all my car is, is a tool for earning money, nothing else, I thought the more you paid the more reliable the car would be, totally wrong in the Jags case.
Saga lout, it a lesson you learn, but in my case it was an expensive lesson, never had an problem with Audi or Mercedes, both done what I wanted, started and kept going. I think I was just extremely unlucky, simple as that, but for that money I did expect Jaguar to take my problem seriously, especially when the car was towed in when one of there engineers where testing the car for a week, outL of interest he managed 15mpg before the energy management system gave up. I even asked for the total replacement of the energy management system but it came down to the computer saying there was nothing wrong, how can you win that argument? Remembering that you got to keep earning money from the car, dispute what some my think, all my car is, is a tool for earning money, nothing else, I thought the more you paid the more reliable the car would be, totally wrong in the Jags case.
Did you always buy your fuel from the same place?
No, as I do a fair few miles, I buy from all over the country, normally BP, but not always, never from supermarkets.
I previously had the 2.7d XF when it was first launched before they released the 3.0d which is more economical than the 2.7, I have sinced switched back to a BMW 5 series. XF has more of a wow factor in the cabin and is very comfortable but is more expensive to run, the BMW does around 200 miles more on a full tank and is only £120.00 to tax for a year, done a set of tyres on the Jag after 18,000 miles plus a set of pads as it is a heavy car where as the BMW done approximately 28,000 miles on a set of rear tyres plus pads after about 32,000 miles. if you are not to worried about running costs go for a Jag or if you want something more economical and less glitzy go for a BMW, let me know if you need to know anything else.
I might be able to get one of these as a company car, does anyone know if they are much more in tax than a merc or BMW also as I have two children is there much space in the back.
I have never had a jag, as the thought of the running costs's and the depreciation seemed pretty steep, and is in a class that competes with the BMW, and audi, which I prefer. I have owned several BMW's in the past both new and second hand. Quite a few of my friends have moved over to Audi, from Mercs. Compared to my more recent Ford's they were excellent motors. Really surprised by the comments you have made, I would have demanded to see the dealer principle, you are a customer, and the Jaguar marque should be of a decent build quality to sort out a genuine complaint. You could also get an independent auto engineer report and take the franchise to a small claims court, and ring up the local paper...... I know that so called better companies can be difficult to admit to faults, For instance...... BMW had a nightmare with there 'm' series alloys a few years back, and blamed customers for driving 'inappropriately', it ended up on Watchdog, and the company tried to blame doctors, businessmen,professonals of poor driving. That fiasco in pr terms, means you can now take a warranty for accidental damage to your tyres and wheels, and most dealers have accepted that there customers were 'not wrong', the manufacture /design process has I understand been modified. Although it pissed off quite a few customers to say the least. You would have thought that a car's reputation, for build quality and being reliable was paramount in this part of the market, after all what are they selling.......
Ken I agree, unfortunately it was only me that had this problem, and as they said, sue us we got a lot more money than you, unfortunately a point I couldn't argue with, they did. May only hope was that they would do the gentleman thing and accept my car was a dud, they took the view that I didn't count as I was only one customer.
Ken I agree, unfortunately it was only me that had this problem, and as they said, sue us we got a lot more money than you, unfortunately a point I couldn't argue with, they did. May only hope was that they would do the gentleman thing and accept my car was a dud, they took the view that I didn't count as I was only one customer.
Which I why I suggested a small claims court action, you can represent yourself and the costs are minimal, I understand that the current level is about £15,000, and normally you do not pay the other sides costs unless it is a vindictive or trival reason. Essentially it is a sort of arbitration. However you could then ring the local paper,and get a reporter to write a story, and also the local radio station could well be interested.I did this about 10 years ago and won. Frankly the money was not the issue but the negligance and arrogance of the other side made me think I will give it a go. Of course it will take up your time, and most people threaten legal action, surprising thing is when people get into a court of law, the truth comes out, and your experience , providing you can establish the evidence should be straightforward. Who was the dealer by the way......
The biggest one in the south east Lancaster of Sidcup. I was self employed, brought the car myself, so I had to decide if I could afford the time and effort, or just to take the loss. The decision was fairly easy, whilst unsatisfactory. Interestingly Merecedes offered me £5,000 for my Jag than Jaguar did, even so I told Mercedes everything about the history of the car. This happen just under 2 years ago now.
Comments
Be happy to share the fuel costs on away trips with you
I took his advice and brought a Merc, lost loads of money on the jag as I was honest about it and told them of the trouble I had with it, this car came up for sale again within 10 months, so I assume the faults where never rectified.
However everyone else I know who brought one have found the to be satisfactory, and have been surprised at my bad experience, even so they knew the problems I had to be true. I vowed never to buy a jaguar again and always to tell my story, Jaguar final statement to me was it was a Friday afternoon car, my statement to Jaguar is unrepeatable. I hope yours is a good one, because they look a lovely car.
Not sure if Jag still do the 2.7 as they introduced their own 3.0 twin turbo unit a couple of years ago (also used in the Disco4 in single turbo guise). I've heard nothing but praise about the refinement of the new units in both normal and S versions - the S version being capable of just over 6 seconds in the 0-100kmph sprint and able to return over 50 to the gallon. Pretty impresive figures.
The XF has won many awards including executive car of the year for three years on the trot.
As I said as far as I know I am the only person who I know off who have had major problems, everyone else who i know has been satisfied with there jag. I was just unlucky.
I had an issue with my local dealer and they bent over backwards to sort it out and have been great ever since.
In the end I had to take a decision as I was self employed, and I drive 30,000 miles per year. I need a car that get me to my meetings, these meeting earn my money, if I don't get there because the car breakdown then kI don't get paid. Jaguar offered me around £5k less than Merc, what would you do.
It seems the further up the food chain you get the harder the manufacturers are.
I did have an X-type about 4 years ago (automatic version) and it just drank petrol - hopefully the deisel XF will be bettter & hope to be my next car when the kids car use a normal seat belt.
Really surprised by the comments you have made, I would have demanded to see the dealer principle, you are a customer, and the Jaguar marque should be of a decent build quality to sort out a genuine complaint. You could also get an independent auto engineer report and take the franchise to a small claims court, and ring up the local paper...... I know that so called better companies can be difficult to admit to faults, For instance...... BMW had a nightmare with there 'm' series alloys a few years back, and blamed customers for driving 'inappropriately', it ended up on Watchdog, and the company tried to blame doctors, businessmen,professonals of poor driving. That fiasco in pr terms, means you can now take a warranty for accidental damage to your tyres and wheels, and most dealers have accepted that there customers were 'not wrong', the manufacture /design process has I understand been modified. Although it pissed off quite a few customers to say the least.
You would have thought that a car's reputation, for build quality and being reliable was paramount in this part of the market, after all what are they selling.......
Of course it will take up your time, and most people threaten legal action, surprising thing is when people get into a court of law, the truth comes out, and your experience , providing you can establish the evidence should be straightforward. Who was the dealer by the way......