I remember someone on here used to work for Sky and confirmed they give new boxes etc to existing customers?
If anyone can help, a bit of advice please? My ex moved out of our old house, I've moved back in and want to sort Sky, but there's still some time left on the contract. However, Sky box has gone with her. All in my name.
They've told me nothing they can do without the box etc.
As they offer new boxes to those that threaten to cancel, wouldn't I be able to ask for the same? Cheers in advance!
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They wouldn't even replace my remote control when the old one stopped working - despite me telling them that it if my red button was working I'd be able to buy more shit from them and they'd get their money back within a week. Was on the verge of cancelling, but have been told that Virgin is crap.
Will give it a try anyway, but not too hopeful. Think as there's 6 months left to pay they know I can't really do much about it.
When they come round with it feign amazement that the old one is suddenly "missing" from it's spot under the telly.
We have no where near what we had with Virgin. I phoned them and they said there was nothing they could do as the Feela that sold it to us had lied but DID NOT WORK FOR THEM?
I have rung them 3 times now and am still waitng for a call back.
Box office is a joke. If you don't subscribe to the movie channels you can't watch anything on them and are so limited to what you can purchase with it.
With Virgin you just pay for the film you want.
Ring Virgin they will sort you out ASAP. (New remote delivered next day free of charge). Sky pretty much tell you tough shit you're tied in for a year.
Never had Sky, so I can't compare - but I will never go back to BT that's for sure.
http://www.charltonlife.com/discussion/47824/sky-v-virgin-media
Thanks for your help guys and the link Brenda. I have given them chance after chance and they keep messing me about got virgin coming to install phone 100mb broadband, a 1tb tivo box, a 500 mb tivo box and a v hd box with every channel available. Free installation, no initial fees to pay and half price for 6 months. Sounds good to me best thing is boxes do not have to be connected to phone socket which has been a thorn in my side with sky.
Assume you're in a house rather than a flat Sadie? Also, has there been a Virgin service to the property before? Only asking because they can be a bit slapdash when cabling up from the street. Additionally, the cable for the broadband internally is coax (aerial) cable so unless you're running things wirelessly be aware that you'll have some fairly bulky cable around.
I know what you're saying but for your own sake, ask if they're doing any internal cabling and if so, ask how they're doing it. As a for instance, when I had my daughters bedroom cabled up for a second box, left to their own devices they'd have run it all round the house, drilled in at an inconvenient point and run around 12 feet of cable. I got the guy to push up the cable through the soffit and I dropped it down into the airing cupboard after running the cable across the loft. He only had to drill a small hole in the soffit and one in the airing cupboard and it was a much neater job. Compare that to the horror job we had when they installed broadband in our dining room. Just a thought.
Other than that, I've been really happy with Virgin and would only contemplate Sky if I moved elsewhere and no Virgin service was available.