My contract is up in a few days and I am moving from Virgin Mobile as they dont have any decent handsets.
I have been looking around and Three have decent sets and decent contracts.
BUT I have been told that their coverage is crap and customer service isnt much better. But I have only been told this by people who are not with them
Anyone with them?
TA
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Comments
How can they possibly tell to the accuracy of a pixel?
Father-in-law was with them briefly and they were crap. Customer service is appalling too. He's still getting letters from bailiffs 3 years after he settled a snall outstanding balance with them. We've sent them several letters an registered severall phone calls, but he still gets a letter every few months.
The missus and me have been with Orange for years and they've always been excellent. My Vodafone work mobile used to get slightly better coverage but since the Orange/T-Mobile tie up you get coverage from both networks so it should only be the furthest flung areas where you have any issues with signal.
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Clem_Snide, aren't they that great then?
The coverage may be good where you are, but if you were working in an area with poor coverage, imagine the annoyance. It also won't work abroad and the customer service is dreadful.
I'd echo this...have had an awful experience with them over the last few years. I took one of their new fangled phones a few years back. Shouldn't have done, always had an O2 phone and kept it running throughout. They were offering £15 per month deal and then your money back every quarter if you sent your three months bills back. They relied on people being lazy and not doing that and...stupidly...I was one of them.
When the year was up, they sent a new phone, which I attempted to return...but after 7 days. It was still sealed...I hadn't signed for it as their rules state...but they sent it back with a crumpled note saying simply that I was outside of the time limit.
I stopped the Direct Debit and refused to pay them. For the last 6 years, they have passed the "debt" on to numerous collection agencies. I now have a stock letter which I send to each one (and each subsequent one gets a copy of the previous letters as well).
It just sets out the dispute and points out that the debt actually relates to the the first phone, which instead of upgrading they continued charging for and issued another number and charged for that as well on the new one! It took nearly three years to get that much out of their customer service team and they tried to recall the email. Fortunately, I had already saved it. As soon as the collection agency receive it, I never hear from them again, until a new bunch take over, usually 6/9 months down the line.
I can afford to pay the debt (about £300), but I refuse to on principle and fortunately don't need credit. They are dreadful, their service is appaling and i would never recommend them. Thankfully, I have managed to steer many friends and colleagues away from them over the years!
Avoid like the plague!!!
Hope this helps
Tel :-)
http://www.ombudsman-services.org/communications.html
If you want to complain about Three's service.
I have three contracts on Three and they have all been fine.
Why not try out a PAYG sim card in an unlocked phone, that way you've only spent a tenner and you can see if the coverage is adequate?
So thats why I am leaving Virgin. They have been quite good over the last 18 months, but they have nothing I want.
I was drawn to three because of the data deal. It looks like they are the only company who now do actual unlimited data usage with no catches.