OK, point taken. Matt I would like to thank you for reading and responding to my initial comments, I mistook your response for an invitation for further opinion about CAFCTV, and therefore wrote my second post which has upset many others and perhaps yourself. I was graceless in not recognising your generosity in posting here. If you feel my points were harsh and graceless I don't expect you to forgive me, but it was not my intention, however I apologise anyway. I hope my response does not prevent you posting on here in the future because as you can see many people appreciate your input.
The main selling point of CAFC TV is indeed the commentary
Having subscribed to CAFCTV last season I will not be subscribing again BECAUSE of the commentary. Absolutely dreadful. The CAFCTV service was dreadful.
I've decided to just go to more away games next season. It'll cost me more money but at least I know I'll get what I pay for.
Having paid the money and been unable to access the service most of the time I wont be re-joining either.
With the BBC getting Championship and leagues 1/2 next season I think we'll get a much better service this year, rather than a poorer one.
I'm surprised that Seth Plum gets so much criticism on here.
I don't think his comments about CAFCTV are out of order in anyway. The fact is that it's crap.
Any normal company would be hounded by its customers for the service it offers. Being that it's Charlton and that we are all supporters I feel that we let them off very lightly indeed.
CAFCTV is nothing but a disgrace and a rip-off to put it bluntly.
Unless something drastic is done quickly it will not survive.
I think Matt Wright should be pleased to get this feedback for free because it may just help him to sort it out and save his job in time.
[cite]Posted By: AFKABartram[/cite]Give feedback of course, but a little politeness in the mix wouldn't go a miss, would it ? Someone has gone out of their to reply to indirect criticism / feedback.
Thanks for your input Matt.
Gone out of their way!
People have been paying money for a load of rubbish - and that is being polite.
I take it that those criticising those who criticise CAFCTV have never paid for their 'services'
I challenge you to find one, yes ONE, satisfied customer.
[cite]Posted By: jimmymelrose[/cite]I'm surprised that Seth Plum gets so much criticism on here.
I don't think his comments about CAFCTV are out of order in anyway. The fact is that it's crap.
Any normal company would be hounded by its customers for the service it offers. Being that it's Charlton and that we are all supporters I feel that we let them off very lightly indeed.
CAFCTV is nothing but a disgrace and a rip-off to put it bluntly.
Unless something drastic is done quickly it will not survive.
I think Matt Wright should be pleased to get this feedbackfor freebecause it may just help him to sort it out and save his job in time.
I don't think that's fair. I was surprised to see - after the initial criticism - Matt coming on here to address the points in a very professional and humble way. I'd have hoped any response from lifers was in kind, but it was sarky.
I agree that the whole PremierTV thing is a crock (for all clubs in the football league, not just us - that's not a criticism of our communications team trying to provide content for it) and I hate the service myself (and cancelled mine) but I think there's a way that you ought to speak to people - at least people who have been responsive and professional and seem keen to address your issues. I felt the slightly sneering advice on camera purchase and setup just fell short really.
'A similar thing happened with another interview we did with Rob Elliot, which was ultimately unusable due to sound problems. Hopefully, you will appreciate that the situation being as it is, we are striving to produce as good as service as possible with the resources and equipment we have available. Efforts are being made to improve this, and we're also learning as we go along.'
I did not mean to be either sneering or sarcastic, and have apologised if my response stops Matt posting in future. My comments regarding silhouttes and equipment at least were supposed to be helpful. I have commented many times here and elsewhere about how things are presented, either as the matchday event, and especially with the tannoy announcer. If my despair about commonsense is the offence, then again I and others have mentioned the lack of commonsense in not allowing the supporters to build up an atmosphere just prior to kick off, the 'lets get behind the boys' routine which has no finesse or subtlety, even the fact that most 'presentations' and other human introductions take place in the lee of the west stand, and for the rest of us we cant see what is what because of the crowded background there, when a few paces onto the pitch would be a simple enough thing to do, and we could all tell what is going on so much better. The music played has been commented on elsewhere, as has the screen and the done to death feesh thing. Previously there would be a ready made 'audience' of 20,000 souls in the Valley, it isn't unreasonable to hope that a large event like that is imaginatively and effectively 'presented'. CAFCTV is a paid service designed to communicate stuff to subscribers, I said it could even be one of the more profitable areas of club enterprise with decent investment in it, but loads of people are unsubscribing and saying it's not what they expect. It takes feedback for those working in the service to know that they can't be seen or heard very well. As for the commentator on BBC London, does anybody at all like him? I am not averse to the odd rumble on here, but in this instance I would really like the face of the club to be presented as well as possible, if anybody thinks I was offensive...then you should see the content of some other threads! :-)
[cite]Posted By: AFKABartram[/cite]Give feedback of course, but a little politeness in the mix wouldn't go a miss, would it ? Someone has gone out of their to reply to indirect criticism / feedback.
Thanks for your input Matt.
I challenge you to find one, yes ONE, satisfied customer.
Over here Jimmy - me .
Got to say I am more than happy with it. yeah it's not gonna win any f****** awards but for £4 a month or less I am not expecting Steven Spielberg to direct the bloody interviews with Richard Keys behind the mike
Am subscribed to CAFCTV because it is the only way to get the live commentary abroad. That was great listening last season and the highlights package even better with parky's record breaking winless streak, hurray!
I suspect there are some misapprehensions about CAFCTV.
Firstly, because of both the number of subscribers and the mark-up the club gets, CAFC isn't going to be making much money out of it. Indeed, the only reason CAFC got involved was because of pressure from fans for commentaries, there being no other way of providing them under Football League contracts.
Having got involved, the club has to provide a level of video content.
I wouldn't want to defend aspects of the service that have been undeniably shoddy - especially problems with the commentaries, which are unacceptable but not down to club staff or indeed the company that runs the site. If you take people's money you have to provide a level of service for that money.
Nevertheless, it's there because fans asked for it, not because the club wanted to provide it in this way or because it is a money-maker. I pay for it because it suits me to have access to the commentaries. The rest of it, speaking only as a customer, I couldn't care less about, although I know on the basis of their professionalism that Matt and the other communications staff will do their best.
Not signed up as i wanted to see how it panned out, but by following our match threads etc, it seems that the vast majority of the people who signed up did so for the commentaries. And virtually every single game, their was problems reported with via our match threads. They ranged from cutting out, the wrong game being on the commentary etc.
Its understood the commentaries are not the club's responsibility, but as its main selling point, what communication has the club had with the arranging body to make those aspects more reliable and of better quality ?
They are the club's responsibility - it's just they are outside the club's control. Matt is much better placed to comment on what conversations may have gone on, but I don't think the club has much leverage in the end.
Comments
I guess so.
Matt I would like to thank you for reading and responding to my initial comments, I mistook your response for an invitation for further opinion about CAFCTV, and therefore wrote my second post which has upset many others and perhaps yourself. I was graceless in not recognising your generosity in posting here. If you feel my points were harsh and graceless I don't expect you to forgive me, but it was not my intention, however I apologise anyway. I hope my response does not prevent you posting on here in the future because as you can see many people appreciate your input.
Having paid the money and been unable to access the service most of the time I wont be re-joining either.
With the BBC getting Championship and leagues 1/2 next season I think we'll get a much better service this year, rather than a poorer one.
I don't think his comments about CAFCTV are out of order in anyway. The fact is that it's crap.
Any normal company would be hounded by its customers for the service it offers. Being that it's Charlton and that we are all supporters I feel that we let them off very lightly indeed.
CAFCTV is nothing but a disgrace and a rip-off to put it bluntly.
Unless something drastic is done quickly it will not survive.
I think Matt Wright should be pleased to get this feedback for free because it may just help him to sort it out and save his job in time.
Gone out of their way!
People have been paying money for a load of rubbish - and that is being polite.
I take it that those criticising those who criticise CAFCTV have never paid for their 'services'
I challenge you to find one, yes ONE, satisfied customer.
What was Matt sticking up Waggot?
I don't think that's fair. I was surprised to see - after the initial criticism - Matt coming on here to address the points in a very professional and humble way. I'd have hoped any response from lifers was in kind, but it was sarky.
I agree that the whole PremierTV thing is a crock (for all clubs in the football league, not just us - that's not a criticism of our communications team trying to provide content for it) and I hate the service myself (and cancelled mine) but I think there's a way that you ought to speak to people - at least people who have been responsive and professional and seem keen to address your issues. I felt the slightly sneering advice on camera purchase and setup just fell short really.
'A similar thing happened with another interview we did with Rob Elliot, which was ultimately unusable due to sound problems. Hopefully, you will appreciate that the situation being as it is, we are striving to produce as good as service as possible with the resources and equipment we have available. Efforts are being made to improve this, and we're also learning as we go along.'
I did not mean to be either sneering or sarcastic, and have apologised if my response stops Matt posting in future. My comments regarding silhouttes and equipment at least were supposed to be helpful.
I have commented many times here and elsewhere about how things are presented, either as the matchday event, and especially with the tannoy announcer. If my despair about commonsense is the offence, then again I and others have mentioned the lack of commonsense in not allowing the supporters to build up an atmosphere just prior to kick off, the 'lets get behind the boys' routine which has no finesse or subtlety, even the fact that most 'presentations' and other human introductions take place in the lee of the west stand, and for the rest of us we cant see what is what because of the crowded background there, when a few paces onto the pitch would be a simple enough thing to do, and we could all tell what is going on so much better. The music played has been commented on elsewhere, as has the screen and the done to death feesh thing. Previously there would be a ready made 'audience' of 20,000 souls in the Valley, it isn't unreasonable to hope that a large event like that is imaginatively and effectively 'presented'.
CAFCTV is a paid service designed to communicate stuff to subscribers, I said it could even be one of the more profitable areas of club enterprise with decent investment in it, but loads of people are unsubscribing and saying it's not what they expect. It takes feedback for those working in the service to know that they can't be seen or heard very well. As for the commentator on BBC London, does anybody at all like him?
I am not averse to the odd rumble on here, but in this instance I would really like the face of the club to be presented as well as possible, if anybody thinks I was offensive...then you should see the content of some other threads! :-)
Nail hit on head. You may have noticed that the clubs a little short of money at the moment....
Over here Jimmy - me .
Got to say I am more than happy with it. yeah it's not gonna win any f****** awards but for £4 a month or less I am not expecting Steven Spielberg to direct the bloody interviews with Richard Keys behind the mike
Was well worth the money, will get it again this year for sure.
Blown your theory out the water there geez
Firstly, because of both the number of subscribers and the mark-up the club gets, CAFC isn't going to be making much money out of it. Indeed, the only reason CAFC got involved was because of pressure from fans for commentaries, there being no other way of providing them under Football League contracts.
Having got involved, the club has to provide a level of video content.
I wouldn't want to defend aspects of the service that have been undeniably shoddy - especially problems with the commentaries, which are unacceptable but not down to club staff or indeed the company that runs the site. If you take people's money you have to provide a level of service for that money.
Nevertheless, it's there because fans asked for it, not because the club wanted to provide it in this way or because it is a money-maker. I pay for it because it suits me to have access to the commentaries. The rest of it, speaking only as a customer, I couldn't care less about, although I know on the basis of their professionalism that Matt and the other communications staff will do their best.
Not signed up as i wanted to see how it panned out, but by following our match threads etc, it seems that the vast majority of the people who signed up did so for the commentaries. And virtually every single game, their was problems reported with via our match threads. They ranged from cutting out, the wrong game being on the commentary etc.
Its understood the commentaries are not the club's responsibility, but as its main selling point, what communication has the club had with the arranging body to make those aspects more reliable and of better quality ?